Maqsam Reviews & Product Details

I like that Maqsam provides UAE-based numbers, which have helped us increase our call pickup rate and improve customer relationships. It's great that features like call transcripts allow us to share customer feedback with relevant teams easily for quick resolution. The call whispering feature is helpful, especially for training interns, as it enhances call quality by allowing us to guide them during calls. I also appreciate Maqsam's detailed reports on each employee's involvement, which is important for team accountability. The initial setup was very simple, just a matter of a few clicks. Review collected by and hosted on G2.com.

Sometimes the call quality drops despite having high-speed internet, and the audio can become a problem. After connecting to a customer, sometimes the audio suddenly drops or lowers to a level below audibility. This affects client engagement, creates distractions, and makes it difficult to understand the conversation. Review collected by and hosted on G2.com.

I really like how easy Maqsam is to use. It's a simple and straightforward platform. Their support team is impressive too—whenever we have an issue, they're quick to respond and very knowledgeable. I appreciate the option for a call and screen-sharing session with an agent when needed. I think the ability to build our own call flow for customer experience is a great feature, and the easy reporting is another aspect I like. The onboarding process was also smooth thanks to their helpfulness. Review collected by and hosted on G2.com.

I think that the integration with others could be better so that whenever you want to integrate Maqsam into a whole CRM system, it would be easier and can have a more structured way of working. I would like to see having more features between Maqsam and Freshdesk. Review collected by and hosted on G2.com.

I really like the ease of use and support with Maqsam. It makes it easy to connect my AI agent, set up users, and use a UAE phone number. The initial setup was relatively simple, which was a plus. Review collected by and hosted on G2.com.

The monthly commitment made us cancel our entire contact center and AI voice agent solution. I was fine with running it normally and adding more users and numbers and removing as I please. This commitment made me realize I don't really need these features in my company. Review collected by and hosted on G2.com.

I like that Maqsam offers inbound and outbound calls, which we use for our support team. It's convenient to use from both a mobile phone and a web application. I’ve seen Maqsam improving for the last two years, especially with the sound and connection quality. The reporting is becoming clearer, providing full visibility on all the metrics needed for my team, which helps keep calls smooth. The calling process is very intuitive, including transferring and putting calls on hold. I also appreciate the accessibility from both the web app and the mobile app. The initial setup was easy and flexible, making changes in terms of IVR and assigning people to queues straightforward. Review collected by and hosted on G2.com.

I would say the quality and stability. Sometimes we have the feeling that Maqsam is not very stable. We have been facing a lot of cuts, a lot of not clear voice, and so on. We tried to integrate Maqsam with Intercom or our basic platform that we are using to handle customers, our CRM. But, it didn't work as expected. So at this time, the documentation and so on was not very clear. Review collected by and hosted on G2.com.

I like how easy it is to manage calls on the Maqsam platform because it is easy to use and saves time. It allows the team to handle CST calls efficiently from one platform. I appreciate that Maqsam works very well for managing calls and reporting. Transitioning to Maqsam allowed us more flexibility and was easier to manage. Since it's a cloud-based platform, we didn't need to install any hardware, and most configuration could be done directly and smoothly. Review collected by and hosted on G2.com.

I would like to see more plug and play CRM integrations and a slightly more intuitive dashboard for new users. Review collected by and hosted on G2.com.

The app’s strongest feature is its ability to generate detailed, well-organized reports. Review collected by and hosted on G2.com.

The main issue I didn’t like was that, in rare cases, there was interference. Review collected by and hosted on G2.com.

I like Maqsam because of their high-quality support team and highly skilled support agents who ensure my problem is 100% solved before closing the support ticket. Setting up Maqsam was super easy since they set up everything for us directly and were always available to provide additional support when we needed it. Review collected by and hosted on G2.com.

Having a dedicated account manager. Even though we already have an account manager, he doesn't answer our messages quickly and I end up having to wait more than 5 days to get a response on my messages. Review collected by and hosted on G2.com.

I appreciate the experience with Maqsam and the immediate support I receive, even outside of working hours. The setup was smooth, which made starting out very easy for my team of 10 in the company. I've been using Maqsam for 4 years. Review collected by and hosted on G2.com.

I find it difficult to test for issues with Maqsam. They have to test the user experience through the platform from their side to understand the issue quickly instead of waiting for the client to provide more details. Review collected by and hosted on G2.com.

I like Maqsam because of their support and customer success teams, who handle our inquiries and problems professionally. The support team solves our technical issues immediately, making them a reliable link for us in Maqsam. Another thing I appreciate is how easy the initial setup was for our in-house call center team. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Easy of make calls around the world, well integrated with zoho crm, easy to fetch calls reports Review collected by and hosted on G2.com.

Calls filters option sometimes navigation in calls filters I mess with. Review collected by and hosted on G2.com.