Best Software for 2025 is now live!
Save to My Lists
Claimed
Claimed

Top Rated Maqsam Alternatives

Maqsam Reviews & Product Details - Page 2

Maqsam Overview

What is Maqsam?

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive revenue across multiple channels like voice calls and WhatsApp. Maqsam enables companies to expand market reach and establish a local presence with access to local numbers in hundreds of cities, connecting agents worldwide. Users can make and receive calls from computers or mobile devices, access unlimited call recordings, and utilize a call analysis dashboard. Features include automatic Call Routing, Call Whispering, and Call Coaching. Customizable IVRs respond to common queries and transfer calls to agents as needed. Advanced AI features like Call Transcription, Call Summary, Sentiment Analysis, and Auto Call Tagging enhance the user experience and provide valuable insights. Companies can integrate Maqsam with their CRM systems through native integrations or APIs to optimize data management.

Maqsam Details
Discussions
Maqsam Community
Languages Supported
Arabic, English
Show LessShow More
Product Description

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience. Support and sales teams can automate tasks, increase efficiency, and drive revenue across multiple channels like voice calls and WhatsApp. Maqsam enables companies to expand market reach and establish a local presence with access to local numbers in hundreds of cities, connecting agents worldwide. Users can make and receive calls from computers or mobile devices, access unlimited call recordings, and utilize a call analysis dashboard. Features include automatic call routing, Call Whispering, and Call Coaching. Customizable IVRs respond to common queries and transfer calls to agents as needed. Advanced AI features like Call Transcription, Call Summary, Sentiment Analysis, and Auto Call Tagging enhance the user experience and provide valuable insights. Companies can integrate Maqsam with their CRM systems through native integrations or APIs to optimize data management.


Seller Details
Seller
Maqsam
Year Founded
2019
HQ Location
Al Rabie District, SA
Twitter
@MaqsamHQ
214 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®

Firas S.
FS
Overview Provided by:

Recent Maqsam Reviews

Mostafa  M.
MM
Mostafa M.Mid-Market (51-1000 emp.)
4.5 out of 5
"My Experience With Maqsam"
Responsive Support: Maqsam's support team is responsive and works diligently to resolve any issues, ensuring a positive user experience.
Narender  P.
NP
Narender P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Maqsam review"
Easy of make calls around the world, well integrated with zoho crm, easy to fetch calls reports
Suhaib S.
SS
Suhaib S.Mid-Market (51-1000 emp.)
4.5 out of 5
"Great Team with Awesome Platform"
Customer Support has very fast responses and Great patience, on the other hand the platform contains many great featurse with really ease of use wi...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Maqsam Media

Maqsam Demo - Call Center Intelligence
Gives you real-time insights into each and every aspect of your contact center metrics. It offers complete control over data collection and enables you to view reports, dashboards, and charts of all incoming and outbound calls. We log every single interaction your team makes with your customers, ...
Maqsam Demo - Call Transcription
Our transcription feature converts all your calls into searchable text, saving you time from sifting through thousands of call recordings. You can also set up keyword alerts that will trigger a notification if a specific word or phrase is mentioned during a call, which can be useful if you would ...
Maqsam Demo - Call Summary
Get a concise one-paragraph overview of your calls for efficient comprehension. This is complemented by a detailed transcription page, presenting the full call transcript in a threaded view, significantly elevating the overall quality assurance experience.
Maqsam Demo - WhatsApp
Onboard your organization to the world of messaging with incoming and outgoing messaging capabilities across WhatsApp Business. WhatsApp became the most used and desired means of communication among the current generation. You don’t want to miss out on golden opportunities to delight your custome...
Maqsam Demo - Live Dashboard
Our live dashboard gives you a bird’s-eye view on all the interactions between your team and your customers in real-time, in addition to some additional insights about your team activity and current status. You will get a detailed view about all inbound and outbound calls passing through your acc...
Answer a few questions to help the Maqsam community
Have you used Maqsam before?
Yes

33 Maqsam Reviews

4.5 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
33 Maqsam Reviews
4.5 out of 5
33 Maqsam Reviews
4.5 out of 5

Maqsam Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MaqsamQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
LT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Maqsam?

Friendly User, Ease of integration , customer support team and our great account Manager Hadeel ❤️ Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Even if there is missing features in the system the great support from the team indicates that nothing to dislike Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

All issues we faced been solved in timely manner Review collected by and hosted on G2.com.

Zahraa A.
ZA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Maqsam?

The amazing, easy access dashboard and good quality recordings

and the most important thing is the amazing support team with their fast response Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

We've been using Maqsam for a while with our work with no downside Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

since our work is focusing on our customer's service, Maqsam is helping us to keep track of our agent's quality to insure the best service quality from agent's login/logout timings, handup status and many more features Review collected by and hosted on G2.com.

Abhit H.
AH
Data Scientist
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Maqsam?

The best thing I like about Maqsam is that the various features and services they offer. One of the standout features of Maqsam is its comprehensive suite of communication tools designed to enhance collaboration and streamline business communication. Maqsam offers a user-friendly interface that integrates various communication channels, such as voice, video, instant messaging, and file sharing, into a single platform. This enables seamless and efficient communication across teams and departments. Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Well Maqsam works very well, they provide a wide range of services but initially it can be difficult to understand the services. The integration part is little bit challenging. But Maqsam took care of that and provided solution and whenever we faced any issue, they offered maintenance and services from their side. Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

Maqsam is helping small organization which are into communication platform. They offer various services which can be challenging for small organizations. Maqsam provides flexible and scalable solutions, allowing businesses to adapt their communication infrastructure to their evolving needs. Whether it's accommodating a growing workforce, or integrating with existing systems, Maqsam's solutions offers the versatility required for business growth. Their services are secure and efficient. Review collected by and hosted on G2.com.

Nikhil S.
NS
Account Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Maqsam?

I like the features they have put it, a freelancer or a small organisation can use most of the feature and it's very easy to setup, and the good thing is there is no setup fee either. And they also provide free trial without attaching card. Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Pricing over the maqsam's network is bit high i believe but again it depends on the amount of usage for an individual, and you always get a middle East touch when you get in touch with them but that's not a dislike but I thought to mention. Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

First and important problem it's solved was IVR on one project I worked in my last organisation and than they provide hardware less environment which is great and i think their most customer base is in middle East but I would wish them to expand Review collected by and hosted on G2.com.

Riwa E.
RE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Maqsam?

Maqsam's user interface is incredibly user-friendly. Navigating through the app is a breeze, and it doesn't take long to figure out how to use all of its features effectively. Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

The small lags, which are rare but are bound to happen, but with the help of the great support team they have the issues get resolved and not to mention the constant follow up they do to make sure all is set. Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

1.Maqsam simplifies contact management by providing features like contact organization and speed dialing.

2.Maqsam's commitment to affordability means I can make calls without breaking the bank. Review collected by and hosted on G2.com.

Niyousha G.
NG
Presales Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Maqsam?

Maqsam's excellent call quality is the most Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

desktop issues, it's not working on mine Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

communication Review collected by and hosted on G2.com.

AH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Maqsam?

The techincal Support team are always ready to solve any techincal issue to be fixed , even the account manager are very helpfull to come out with best experience . Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Report and Export needs to be improved ... Overall is good Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

I Review collected by and hosted on G2.com.

Amro K.
AK
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Maqsam?

Their continuous updates are very useful, and their support department is excellent. They offer multiple options, and what sets them apart is their quick and always available to support Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

NothingThere is nothing inappropriate about them Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

Quality in calls, report completeness, quality, and user-friendliness Review collected by and hosted on G2.com.

Fahad A.
FA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Maqsam?

employs and service they have very quick respnse from differnet deprtment Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

noting specific maby thier logo.

if they chang in future Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

and issue related the call center or qility of calling Review collected by and hosted on G2.com.

Hazem H.
HH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Maqsam?

Up to 10 users good platform plus 10 users system is buggy and they are unabel to resolve anything Review collected by and hosted on G2.com.

What do you dislike about Maqsam?

Alsways resisting that they do have issue and it takes days and weeks with your busniess affected till you (May) have a resolving

Lack of basic product fuctionality which is calls Review collected by and hosted on G2.com.

What problems is Maqsam solving and how is that benefiting you?

Only you can depend on if you are small business with no plans to grow Review collected by and hosted on G2.com.