The Top 20 Easiest To Use Speech Analytics Software

See the top Speech Analytics Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

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Convin.ai

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.8

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

Mid Market

31%

Enterprise

63%

Prodigal

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.7

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

22%

Mid Market

70%

Enterprise

Ozonetel

8.8

Overall Usability Score

8.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.4

Ease of Use

Average: 9.1

9.6

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

29%

Mid Market

62%

Enterprise

Dubber Platform

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.1

9.9

Meets Requirements

Average: 9.1

10.0

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

Genesys Cloud CX

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

15%

Mid Market

45%

Enterprise

40%

evaluagent

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.9

Ease of Use

Average: 9.1

9.0

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

20%

Mid Market

64%

Enterprise

17%

Google Cloud Speech-to-Text

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.1

9.8

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

39%

Mid Market

40%

Enterprise

21%

JustCall

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.1

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

8.6

Customer Segment Breakdown

Small Business

61%

Mid Market

32%

Enterprise

Talkdesk

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

19%

Mid Market

61%

Enterprise

21%

#10

CloudTalk

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

65%

Mid Market

30%

Enterprise

#11

Invoca

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

39%

Mid Market

34%

Enterprise

26%

#12

Sestek Speech Analytics

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.5

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Mid Market

45%

Enterprise

55%

#13

Observe.AI

8.4

Overall Usability Score

8.4

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.0

Ease of Use

Average: 9.1

9.2

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

19%

Mid Market

65%

Enterprise

16%

#14

CallMiner Eureka

8.3

Overall Usability Score

8.3

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.5

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

14%

Mid Market

45%

Enterprise

40%

#15

NICE CXone Mpower

8.2

Overall Usability Score

8.2

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.1

9.1

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

14%

Mid Market

52%

Enterprise

34%

#16

Enthu.ai

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.2

Ease of Use

Average: 9.1

9.3

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

51%

Mid Market

49%

#17

Creovai

8.1

Overall Usability Score

8.1

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.4

Ease of Use

Average: 9.1

8.5

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

16%

Mid Market

65%

Enterprise

19%

#18

Capturi

8.0

Overall Usability Score

8.0

Usability Score Breakdown

Ease of Admin

Average: 9.0

9.3

Ease of Use

Average: 9.1

8.8

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

29%

Mid Market

51%

Enterprise

20%

#19

Five9 Intelligent Cloud Contact Center Platform

7.8

Overall Usability Score

7.8

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.3

Ease of Use

Average: 9.1

8.2

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

24%

Mid Market

57%

Enterprise

19%

#20

Calabrio ONE

7.5

Overall Usability Score

7.5

Usability Score Breakdown

Ease of Admin

Average: 9.0

8.2

Ease of Use

Average: 9.1

8.1

Meets Requirements

Average: 9.1

7.9

Customer Segment Breakdown

Small Business

Mid Market

53%

Enterprise

41%

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