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The Top 20 Easiest To Use Social Customer Service Software

See the top Social Customer Service Software products based on usability ratings. A product’s usability score is calculated by a proprietary algorithm that factors in real user satisfaction ratings of how easy the product is to administer, as well as how well the product meets business requirements, among other ratings. Compare products according to their usability scores to streamline the buying process and quickly identify the best products based on real user experiences.

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Usability Score

Compare

Gladly

9.5

Overall Usability Score

9.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.5

Customer Segment Breakdown

Small Business

20%

Mid Market

62%

Enterprise

18%

Missive

9.4

Overall Usability Score

9.4

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

93%

Mid Market

Enterprise

Reputation

9.2

Overall Usability Score

9.2

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

29%

Mid Market

45%

Enterprise

26%

Front

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

49%

Mid Market

42%

Enterprise

Zendesk Support Suite

9.1

Overall Usability Score

9.1

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.7

Ease of Use

Average: 9.2

9.1

Meets Requirements

Average: 9.1

9.0

Customer Segment Breakdown

Small Business

41%

Mid Market

45%

Enterprise

13%

Freshdesk

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

49%

Mid Market

40%

Enterprise

11%

Superchat

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

79%

Mid Market

21%

Sprout Social

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

46%

Mid Market

37%

Enterprise

17%

Intercom

9.0

Overall Usability Score

9.0

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.0

Ease of Use

Average: 9.2

9.0

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

59%

Mid Market

37%

Enterprise

#10

NapoleonCat.com

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.7

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

8.9

Customer Segment Breakdown

Small Business

65%

Mid Market

28%

Enterprise

#11

Kapture CX

8.9

Overall Usability Score

8.9

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.1

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

34%

Mid Market

49%

Enterprise

17%

#12

Tidio

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.8

Ease of Use

Average: 9.2

9.7

Meets Requirements

Average: 9.1

9.7

Customer Segment Breakdown

Small Business

92%

Mid Market

Enterprise

#13

Gorgias

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.3

Ease of Use

Average: 9.2

9.4

Meets Requirements

Average: 9.1

9.3

Customer Segment Breakdown

Small Business

82%

Mid Market

17%

Enterprise

#14

Salesforce Service Cloud

8.7

Overall Usability Score

8.7

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.4

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

19%

Mid Market

42%

Enterprise

39%

#15

Wati

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.5

Ease of Use

Average: 9.2

9.3

Meets Requirements

Average: 9.1

9.2

Customer Segment Breakdown

Small Business

80%

Mid Market

19%

Enterprise

#16

Helpwise

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.2

Ease of Use

Average: 9.2

9.6

Meets Requirements

Average: 9.1

9.6

Customer Segment Breakdown

Small Business

89%

Mid Market

11%

#17

Sprinklr Service

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.0

Ease of Use

Average: 9.2

8.2

Meets Requirements

Average: 9.1

8.7

Customer Segment Breakdown

Small Business

29%

Mid Market

32%

Enterprise

39%

#18

Kustomer

8.6

Overall Usability Score

8.6

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.9

Ease of Use

Average: 9.2

9.5

Meets Requirements

Average: 9.1

9.4

Customer Segment Breakdown

Small Business

22%

Mid Market

67%

Enterprise

12%

#19

Zoho Desk

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

8.5

Ease of Use

Average: 9.2

8.7

Meets Requirements

Average: 9.1

8.8

Customer Segment Breakdown

Small Business

73%

Mid Market

24%

Enterprise

#20

Zowie

8.5

Overall Usability Score

8.5

Usability Score Breakdown

Ease of Admin

Average: 9.1

9.6

Ease of Use

Average: 9.2

10.0

Meets Requirements

Average: 9.1

9.1

Customer Segment Breakdown

Small Business

48%

Mid Market

40%

Enterprise

12%