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The Top 20 Social Customer Service Software

Check out this list of the top Social Customer Service Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Sprout Social

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Marketing and Advertising

60%

Non-Profit Organization Management

15%

Retail

13%

Consumer Goods

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.4

9.1

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.3

9.0

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

31%

Internet

13%

Education Management

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.2

8.8

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 9.3

9.1

Reputation

Overall Satisfaction Score

Top Industries of Reviewers:

Automotive

45%

Real Estate

34%

Hospital & Health Care

16%

Commercial Real Estate

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.3

9.2

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

44%

Computer Software

27%

Retail

18%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 9.4

8.7

Ease of Setup

Average: 9.2

8.5

Quality of Support

Average: 9.4

8.8

Ease of Admin

Average: 9.3

8.7

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

33%

Health, Wellness and Fitness

22%

Consumer Services

22%

Government Administration

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.2

10.0

Quality of Support

Average: 9.4

9.9

Ease of Admin

Average: 9.3

10.0

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

41%

Consumer Services

27%

Furniture

16%

Consumer Goods

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 9.3

9.3

Tidio

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

33%

Information Technology and Services

27%

Retail

22%

Health, Wellness and Fitness

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 9.3

9.8

Missive

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

59%

Printing

14%

Marketing and Advertising

14%

Real Estate

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.4

9.9

Ease of Setup

Average: 9.2

8.9

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 9.3

9.1

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

32%

Information Technology and Services

28%

Retail

23%

Financial Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.4

8.7

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

8.9

Ease of Admin

Average: 9.3

8.9

#10

Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

42%

Computer Software

26%

Consumer Services

17%

Telecommunications

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.4

9.0

Ease of Setup

Average: 9.2

8.2

Quality of Support

Average: 9.4

9.0

Ease of Admin

Average: 9.3

8.7

#11

Superchat

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

30%

Leisure, Travel & Tourism

24%

Retail

24%

Marketing and Advertising

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.2

8.9

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.3

9.3

#12

Zowie

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

44%

Consumer Goods

22%

Legal Services

22%

Consumer Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.4

10.0

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 9.3

9.6

#13

Front

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

29%

Information Technology and Services

25%

Computer Software

24%

Transportation/Trucking/Railroad

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

9.2

Ease of Admin

Average: 9.3

9.3

#14

Helpwise

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

47%

Computer Software

18%

Consumer Goods

18%

Hospital & Health Care

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 9.3

9.3

#15

Statusbrew

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

62%

Computer Software

15%

Automotive

12%

Internet

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.4

9.8

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.4

9.7

Ease of Admin

Average: 9.3

9.6

#16

Kapture CX

Overall Satisfaction Score

Top Industries of Reviewers:

Health, Wellness and Fitness

31%

Consumer Services

23%

Financial Services

23%

Logistics and Supply Chain

23%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.4

9.6

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

9.3

Ease of Admin

Average: 9.3

9.2

#17

Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Information Technology and Services

23%

Consumer Services

19%

Financial Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.1

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.4

9.2

Ease of Setup

Average: 9.2

8.8

Quality of Support

Average: 9.4

9.1

Ease of Admin

Average: 9.3

9.2

#18

NapoleonCat.com

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

63%

Computer Software

18%

Online Media

13%

Cosmetics

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.4

9.4

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.7

#19

Kustomer

Overall Satisfaction Score

Top Industries of Reviewers:

Health, Wellness and Fitness

42%

Consumer Services

29%

Retail

16%

Apparel & Fashion

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 9.4

9.7

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.4

9.5

Ease of Admin

Average: 9.3

9.1

#20

Gorgias

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

35%

Apparel & Fashion

23%

Food & Beverages

22%

Consumer Goods

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.4

9.5

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.4

9.6

Ease of Admin

Average: 9.3

9.4