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Top Free Social Customer Service Software

Check out our list of free Social Customer Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all Social Customer Service Software to ensure you get the right product.

View Free Social Customer Service Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
54 Social Customer Service Products Available
View all Social Customer Service Software
View all Social Customer Service Software
Freshdesk
By Freshworks
(3,500)4.4 out of 5
Optimized for quick response
6th Easiest To Use in Social Customer Service software
View top Consulting Services for Freshdesk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Visitor Activity
    Average: 8.6
    8.6
    Mentions
    Average: 8.7
    8.7
    Reporting
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Eugene S.
    ES
    Automation and user-friendly interface.. Read review
    Verified User in Wholesale
    AW
    The ticketing capabilities with automations and rules for auto assignment. The full behind the scenes view for employess when they are abesnt to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Visitor Activity
Average: 8.6
8.6
Mentions
Average: 8.7
8.7
Reporting
Average: 8.6
Eugene S.
ES
Automation and user-friendly interface.. Read review
Verified User in Wholesale
AW
The ticketing capabilities with automations and rules for auto assignment. The full behind the scenes view for employess when they are abesnt to... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Optimized for quick response
5th Easiest To Use in Social Customer Service software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Visitor Activity
    Average: 8.6
    8.4
    Mentions
    Average: 8.7
    8.3
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.1
8.4
Visitor Activity
Average: 8.6
8.4
Mentions
Average: 8.7
8.3
Reporting
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®

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Sprout Social
By Sprout Social
(3,822)4.4 out of 5
8th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:Starting at $199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

    Users
    • Social Media Manager
    • Marketing Manager
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 46% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprout Social is a social media management software that provides features for scheduling posts, analyzing performance, and managing customer engagement across multiple platforms.
    • Users frequently mention the ease of use, robust analytics, and efficient scheduling tools as key benefits, along with the platform's ability to manage multiple social media accounts seamlessly.
    • Users experienced issues with the mobile version, occasional glitches in scheduling content, limitations in posting Instagram Reels and Stories, and found the advanced reporting tools to be expensive.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprout Social features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.4
    Visitor Activity
    Average: 8.6
    8.6
    Mentions
    Average: 8.7
    8.6
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprout Social
    Company Website
    Year Founded
    2010
    HQ Location
    Chicago, IL
    Twitter
    @SproutSocial
    117,840 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,651 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprout Social is a comprehensive social media management solution designed to help businesses effectively engage with their audiences, streamline content publishing, and derive actionable insights fro

Users
  • Social Media Manager
  • Marketing Manager
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 46% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprout Social is a social media management software that provides features for scheduling posts, analyzing performance, and managing customer engagement across multiple platforms.
  • Users frequently mention the ease of use, robust analytics, and efficient scheduling tools as key benefits, along with the platform's ability to manage multiple social media accounts seamlessly.
  • Users experienced issues with the mobile version, occasional glitches in scheduling content, limitations in posting Instagram Reels and Stories, and found the advanced reporting tools to be expensive.
Sprout Social features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.4
Visitor Activity
Average: 8.6
8.6
Mentions
Average: 8.7
8.6
Reporting
Average: 8.6
Seller Details
Seller
Sprout Social
Company Website
Year Founded
2010
HQ Location
Chicago, IL
Twitter
@SproutSocial
117,840 Twitter followers
LinkedIn® Page
www.linkedin.com
1,651 employees on LinkedIn®
Zoho Desk
By Zoho
(6,198)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Visitor Activity
    Average: 8.6
    8.7
    Mentions
    Average: 8.7
    8.9
    Reporting
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Stuart K.
    SK
    The features are extremely competitive for the price. I love the ability to engage with my clients via IG and FB as well as more traditional means. Read review
    CM
    Easy to setup. I like how easy it was to integrate into my website as well. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    102,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Visitor Activity
Average: 8.6
8.7
Mentions
Average: 8.7
8.9
Reporting
Average: 8.6
Stuart K.
SK
The features are extremely competitive for the price. I love the ability to engage with my clients via IG and FB as well as more traditional means. Read review
CM
Easy to setup. I like how easy it was to integrate into my website as well. Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
102,964 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Optimized for quick response
14th Easiest To Use in Social Customer Service software
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Visitor Activity
    Average: 8.6
    8.6
    Mentions
    Average: 8.7
    8.8
    Reporting
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Cosmetics
    AC
    The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way... Read review
    Kuldeep D.
    KD
    The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.5
Visitor Activity
Average: 8.6
8.6
Mentions
Average: 8.7
8.8
Reporting
Average: 8.6
Verified User in Cosmetics
AC
The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way... Read review
Kuldeep D.
KD
The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency. Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
Sprinklr Social
By Sprinklr
(1,007)4.0 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

    Users
    • Social Media Specialist
    • Social Media Manager
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 51% Enterprise
    • 29% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr Social is a platform that consolidates all social media channels into a single platform, simplifying the process of monitoring, managing, and engaging with audiences across various networks.
    • Reviewers like Sprinklr Social's comprehensive moderation tools, including advanced filtering, AI-powered sentiment analysis, and automated moderation rules, which enable efficient management of large volumes of interactions.
    • Users reported that the platform's complexity and ease of implementation or integration can be overwhelming for new users, requiring significant time and effort to master.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Social features and usability ratings that predict user satisfaction
    8.1
    Has the product been a good partner in doing business?
    Average: 9.1
    7.9
    Visitor Activity
    Average: 8.6
    8.3
    Mentions
    Average: 8.7
    8.4
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Social’s industry-leading platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with

Users
  • Social Media Specialist
  • Social Media Manager
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 51% Enterprise
  • 29% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr Social is a platform that consolidates all social media channels into a single platform, simplifying the process of monitoring, managing, and engaging with audiences across various networks.
  • Reviewers like Sprinklr Social's comprehensive moderation tools, including advanced filtering, AI-powered sentiment analysis, and automated moderation rules, which enable efficient management of large volumes of interactions.
  • Users reported that the platform's complexity and ease of implementation or integration can be overwhelming for new users, requiring significant time and effort to master.
Sprinklr Social features and usability ratings that predict user satisfaction
8.1
Has the product been a good partner in doing business?
Average: 9.1
7.9
Visitor Activity
Average: 8.6
8.3
Mentions
Average: 8.7
8.4
Reporting
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,907 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
Front
By Front App
(2,244)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Visitor Activity
    Average: 8.6
    9.2
    Mentions
    Average: 8.7
    8.8
    Reporting
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • JM
    Sharing emails without forwarding Template emails Integration with all other comms channels Snoozing emails to come back later to better manage... Read review
    CL
    The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,530 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    477 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.1
8.9
Visitor Activity
Average: 8.6
9.2
Mentions
Average: 8.7
8.8
Reporting
Average: 8.6
JM
Sharing emails without forwarding Template emails Integration with all other comms channels Snoozing emails to come back later to better manage... Read review
CL
The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,530 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
LiveAgent
By QualityUnit
(1,509)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, allowing for streamlined customer interactions and ticket responses.
    • Reviewers like the organization and efficiency of LiveAgent, praising its ability to bring all sources of inquiries together in one place, its ease of ticket integration, and its instant updating of records which enhances transparency and commitment to service improvement.
    • Reviewers experienced occasional lags in the chat widget, some found the design could be better, and others were not fans of the subscription model, expressing a need for more options.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Visitor Activity
    Average: 8.6
    9.0
    Mentions
    Average: 8.7
    9.0
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    505 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, allowing for streamlined customer interactions and ticket responses.
  • Reviewers like the organization and efficiency of LiveAgent, praising its ability to bring all sources of inquiries together in one place, its ease of ticket integration, and its instant updating of records which enhances transparency and commitment to service improvement.
  • Reviewers experienced occasional lags in the chat widget, some found the design could be better, and others were not fans of the subscription model, expressing a need for more options.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.1
9.2
Visitor Activity
Average: 8.6
9.0
Mentions
Average: 8.7
9.0
Reporting
Average: 8.6
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
505 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Gorgias
By Gorgias
(520)4.6 out of 5
Optimized for quick response
13th Easiest To Use in Social Customer Service software
View top Consulting Services for Gorgias
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gorgias features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Visitor Activity
    Average: 8.6
    8.7
    Mentions
    Average: 8.7
    8.5
    Reporting
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Elaine A.
    EA
    Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that... Read review
    Verified User in Retail
    UR
    Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,702 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    472 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Gorgias features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.1
8.7
Visitor Activity
Average: 8.6
8.7
Mentions
Average: 8.7
8.5
Reporting
Average: 8.6
Elaine A.
EA
Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that... Read review
Verified User in Retail
UR
Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts... Read review
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Sprinklr Service
By Sprinklr
(496)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$199.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

    Users
    • Social Media Manager
    • Digital Advisor
    Industries
    • Marketing and Advertising
    • Consumer Services
    Market Segment
    • 41% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
    • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
    • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sprinklr Service features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Visitor Activity
    Average: 8.6
    8.4
    Mentions
    Average: 8.7
    8.4
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Sprinklr
    Company Website
    Year Founded
    2009
    HQ Location
    New York
    Twitter
    @Sprinklr
    38,907 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    4,628 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers rea

Users
  • Social Media Manager
  • Digital Advisor
Industries
  • Marketing and Advertising
  • Consumer Services
Market Segment
  • 41% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Sprinklr is a software tool designed to manage and monitor social media interactions, provide customer support, and generate reports.
  • Users frequently mention the ease of use, the ability to manage multiple social media platforms from one place, and the robust reporting capabilities as key benefits of Sprinklr.
  • Reviewers mentioned issues such as the system auto logging out after one hour, occasional slow performance, and a steep learning curve due to the extensive features.
Sprinklr Service features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.2
Visitor Activity
Average: 8.6
8.4
Mentions
Average: 8.7
8.4
Reporting
Average: 8.6
Seller Details
Seller
Sprinklr
Company Website
Year Founded
2009
HQ Location
New York
Twitter
@Sprinklr
38,907 Twitter followers
LinkedIn® Page
www.linkedin.com
4,628 employees on LinkedIn®
Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Optimized for quick response
9th Easiest To Use in Social Customer Service software
View top Consulting Services for Intercom
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
    • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
    • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.0
    Visitor Activity
    Average: 8.6
    9.3
    Mentions
    Average: 8.7
    9.3
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,194 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,529 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
  • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
  • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.0
Visitor Activity
Average: 8.6
9.3
Mentions
Average: 8.7
9.3
Reporting
Average: 8.6
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,194 Twitter followers
LinkedIn® Page
www.linkedin.com
1,529 employees on LinkedIn®
Tidio
By Tidio
(1,614)4.7 out of 5
Optimized for quick response
12th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Marketing and Advertising
    Market Segment
    • 92% Small-Business
    • 7% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Tidio is a live chat tool with AI chatbots, designed to facilitate real-time communication with customers and manage chat conversations on websites.
    • Users like Tidio's easy integration with websites, its ability to automate tasks with chatbot flows, and the convenience of receiving instant notifications on mobile devices.
    • Reviewers experienced limitations with the free plan, found some advanced features confusing, and reported occasional synchronization issues between the mobile and desktop versions.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Tidio features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Visitor Activity
    Average: 8.6
    8.5
    Mentions
    Average: 8.7
    8.6
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Tidio
    Company Website
    Year Founded
    2013
    HQ Location
    San Francisco, California
    Twitter
    @tidiochat
    1,277 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Tidio is a powerful, all-in-one customer service platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/

Users
  • Owner
  • CEO
Industries
  • Retail
  • Marketing and Advertising
Market Segment
  • 92% Small-Business
  • 7% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Tidio is a live chat tool with AI chatbots, designed to facilitate real-time communication with customers and manage chat conversations on websites.
  • Users like Tidio's easy integration with websites, its ability to automate tasks with chatbot flows, and the convenience of receiving instant notifications on mobile devices.
  • Reviewers experienced limitations with the free plan, found some advanced features confusing, and reported occasional synchronization issues between the mobile and desktop versions.
Tidio features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
9.3
Visitor Activity
Average: 8.6
8.5
Mentions
Average: 8.7
8.6
Reporting
Average: 8.6
Seller Details
Seller
Tidio
Company Website
Year Founded
2013
HQ Location
San Francisco, California
Twitter
@tidiochat
1,277 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
Superchat
By Super X GmbH
(107)4.6 out of 5
7th Easiest To Use in Social Customer Service software
Save to My Lists
Entry Level Price:€89.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and E

    Users
    • CEO
    • Director
    Industries
    • Insurance
    • Leisure, Travel & Tourism
    Market Segment
    • 79% Small-Business
    • 21% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Superchat features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.1
    7.4
    Visitor Activity
    Average: 8.6
    7.8
    Mentions
    Average: 8.7
    7.4
    Reporting
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • FM
    Relatively easy to handle with good options for automations and organisation. All in all great to stay in concact with customers. The superchat... Read review
    Dominik L.
    DL
    - Central inbox in which all channels are managed - Web chat for easy contact via the website - WhatsApp templates for quick response to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Super X GmbH
    Year Founded
    2020
    HQ Location
    Berlin, DE
    Twitter
    @superchat_com
    8 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    94 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and E

Users
  • CEO
  • Director
Industries
  • Insurance
  • Leisure, Travel & Tourism
Market Segment
  • 79% Small-Business
  • 21% Mid-Market
Superchat features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.1
7.4
Visitor Activity
Average: 8.6
7.8
Mentions
Average: 8.7
7.4
Reporting
Average: 8.6
FM
Relatively easy to handle with good options for automations and organisation. All in all great to stay in concact with customers. The superchat... Read review
Dominik L.
DL
- Central inbox in which all channels are managed - Web chat for easy contact via the website - WhatsApp templates for quick response to... Read review
Seller Details
Seller
Super X GmbH
Year Founded
2020
HQ Location
Berlin, DE
Twitter
@superchat_com
8 Twitter followers
LinkedIn® Page
www.linkedin.com
94 employees on LinkedIn®
Learn more
Juphy
By Juphy Inc.
(93)4.6 out of 5
Save to My Lists
Entry Level Price:$25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    All social communication channels — Facebook, Instagram, Twitter, YouTube, Whatsapp, Linkedin, Google Play Store, Google My Business, IOS App Store — in one place. Speed up the customer satisfactio

    Users
    • Founder
    • CEO
    Industries
    • Marketing and Advertising
    • Education Management
    Market Segment
    • 96% Small-Business
    • 4% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Juphy features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.1
    7.3
    Visitor Activity
    Average: 8.6
    9.2
    Mentions
    Average: 8.7
    8.7
    Reporting
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Nicolas M.
    NM
    Juphy provides a unified inbox for all my social networks activity, including comments, ads, DM... I can't wait for the next supported network,... Read review
    Verified User in Marketing and Advertising
    AM
    Juphy is a nice, cost effective, social monitoring tool. It is fairly new and constantly evolving to offer new features to the user, which is nice. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Juphy Inc.
    Year Founded
    2018
    HQ Location
    Wilmington, Delaware
    LinkedIn® Page
    www.linkedin.com
    13 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

All social communication channels — Facebook, Instagram, Twitter, YouTube, Whatsapp, Linkedin, Google Play Store, Google My Business, IOS App Store — in one place. Speed up the customer satisfactio

Users
  • Founder
  • CEO
Industries
  • Marketing and Advertising
  • Education Management
Market Segment
  • 96% Small-Business
  • 4% Mid-Market
Juphy features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.1
7.3
Visitor Activity
Average: 8.6
9.2
Mentions
Average: 8.7
8.7
Reporting
Average: 8.6
Nicolas M.
NM
Juphy provides a unified inbox for all my social networks activity, including comments, ads, DM... I can't wait for the next supported network,... Read review
Verified User in Marketing and Advertising
AM
Juphy is a nice, cost effective, social monitoring tool. It is fairly new and constantly evolving to offer new features to the user, which is nice. Read review
Seller Details
Seller
Juphy Inc.
Year Founded
2018
HQ Location
Wilmington, Delaware
LinkedIn® Page
www.linkedin.com
13 employees on LinkedIn®
Learn more
FreshChat
By Freshworks
(492)4.4 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

    Users
    • Founder
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 58% Small-Business
    • 34% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Freshchat is a customer service platform that integrates live chat functionality with AI bot support and self-service solutions, providing a unified agent workspace for scalable, omnichannel support.
    • Reviewers like the platform's user-friendly interface, automated responses, robust customization options, and real-time analytics, which provide valuable insights and empower businesses to enhance customer support.
    • Users experienced occasional glitches or technical issues that disrupt the smooth flow of communication, and some found navigating through the more advanced features tricky without proper guidance.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • FreshChat features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    9.3
    Visitor Activity
    Average: 8.6
    9.4
    Mentions
    Average: 8.7
    9.0
    Reporting
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
    Ownership
    NASDAQ: FRSH
Product Description
How are these determined?Information
This description is provided by the seller.

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel

Users
  • Founder
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 58% Small-Business
  • 34% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Freshchat is a customer service platform that integrates live chat functionality with AI bot support and self-service solutions, providing a unified agent workspace for scalable, omnichannel support.
  • Reviewers like the platform's user-friendly interface, automated responses, robust customization options, and real-time analytics, which provide valuable insights and empower businesses to enhance customer support.
  • Users experienced occasional glitches or technical issues that disrupt the smooth flow of communication, and some found navigating through the more advanced features tricky without proper guidance.
FreshChat features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.1
9.3
Visitor Activity
Average: 8.6
9.4
Mentions
Average: 8.7
9.0
Reporting
Average: 8.6
Seller Details
Seller
Freshworks
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Ownership
NASDAQ: FRSH
Learn more