Helpwise Reviews & Product Details

Helpwise is quite efficent for our team, the colorful tags allows to be organized and the internal notes/discusions allows my team to collaborate on the tickets.

We use both the inbox and chat support feature every day and are generally quite satisfied with the tool. It's very easy to use and their support team is always very quick and helpfull. I would have have recommended helpwise to other companies.

It also has alot of integrations available, we use it to integrate with our CRM and project management tool. Review collected by and hosted on G2.com.

Can be a bit buggy at times, like when trying to search with something under a specific tag sometimes it doesn't work. However, their support team is always quick to resolve this when I bring it to their attention, they respond very quickly! Review collected by and hosted on G2.com.

Helpwise's team is friendly, responsive and offer quick solutions/resolutions when we reach out. Our organization is comprised of 18 (and growing) individual Saas brands and Helpwise is the only customer support solution that we have found that can support our needs for separation of brand assets in a single account. We are excited to continue to grow our organization with Helpwise and provide top quality support to our users. Review collected by and hosted on G2.com.

A few things that we look forward to Helpwise making available in the future:

I would like to see AI response suggestions to requests based on past tickets and our Help Center articles.

I would also like to have more options when it comes to our KPI's reporting in order to be able to drill down into our numbers and make an impact on response and resolution times.

The Help Center options are not very robust and it would be great to see more options for customization introduced including possible AI assistance as well as multi-language support in the Help Center. Review collected by and hosted on G2.com.

- Simple interface, similar to Gmail but more powerful

- Improves client communication and response times

- Helpful and caring customer support team

Our team uses Helpwise daily and so far it's the solution we like the most. The migration to it was easy and it was easy to integrate it with the rest of the systems we have (e.g. Jira). Review collected by and hosted on G2.com.

Some things can be rough around the edges, but it's just another chance for the HW team to shine. Review collected by and hosted on G2.com.

Being a company that is constantly in contact with clients, Helpwise represents the appropriate solution for us. The combination of email client, help center, support chat (web), and the many available integrations makes Helpwise an indispensable tool for our organization. It's easy to use, easy to implement, has excellent customer support, and easy integration, making us use it every day. Review collected by and hosted on G2.com.

Despite all the benefits and integrations, the mobile version is in a very basic phase that requires much more development. Review collected by and hosted on G2.com.

Unlike many other tools Helpwise is simple to understand and train the team on. My team was able to adopt Helpwise without any friction. The support is always quick to respond and could be relied upon to fix any problem asap. Review collected by and hosted on G2.com.

Occasionally the platform faced loading issues and other minor issues - which were promptly addressed and fixed by Helpwise support Review collected by and hosted on G2.com.

Streamlined Collaboration: Helpwise provides an excellent platform for team collaboration. Its shared inbox feature allows our team to seamlessly manage customer emails and messages, ensuring no communication falls through the cracks.

Intuitive Interface: The user interface of Helpwise is intuitive and easy to navigate. It didn't take long for our team to get accustomed to the platform, and the learning curve was minimal.

Excellent Customer Support: The customer support provided by Helpwise is exceptional. Whenever I encounter an issue or have a question, Ashroof is quick to respond and provides comprehensive assistance. Review collected by and hosted on G2.com.

Occasional Glitches: We've encountered occasional glitches and bugs while using Helpwise, which can disrupt our workflow. Although these issues are usually resolved quickly, they can be frustrating when they occur. Review collected by and hosted on G2.com.

Helpwise allows my team to communicate with inbound inquiries in a collaborative fashion quickly and without any fuss. It is easy enough to configure to 'just work' right away but has powerful features that we can implement at our own pace. For us, an essential part of any SaaS is the team behind it - both development and support. My experience with both has been great.

Update Jan 1 2024 - I had a technical issue when spinning up a new inbox for our most recent project and Uddeshya from their support team was able to quickly help me isolate and fix all issues I was encountering. It's refreshing to know that their support is still working to respond to inquiries and answer questions as soon as possible. Review collected by and hosted on G2.com.

One missing feature that I hope will be added is the ability to update or enforce indivudual agent's signatures. I feel that this is a gap - while agents can currently be instructed how to do this themselves, I feel that an admin should be able to make updates to or enforce policy around email signatures for agents. A lightweight signaure builder would be amazing - with variables like company logo / business phone / agent direct line / department / etc. We use scribe-mail.com for our email signature policy and this is a perfect solution to implement or emulate. Review collected by and hosted on G2.com.

How easy and user friendly the interface is and keep the workflow without interruptions. Review collected by and hosted on G2.com.

Perhaps add some features to mark important emails/address. Review collected by and hosted on G2.com.

The management of tickets perfectly aligns with our requirements for handling emails and texts. Review collected by and hosted on G2.com.

The continuous need to refresh the website. Review collected by and hosted on G2.com.

The app is extremely lightweight which enables us to move quickly. The support from the Helpwise team is off the charts helpful and responsive. We shopped many solutions and I highly recommend this app for anyone that wants to implement a universal inbox and effective customer service solution. Also love the integration with JustCall. Review collected by and hosted on G2.com.

Lots of small bugs, but the team fixes them quickly. Really could use some work on the mobile app! Review collected by and hosted on G2.com.