Best Service Desk Software - Page 5
Service desk software provides a ticketing platform for internal IT service management. Service desks serve as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Best Service Desk Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
100% customizable Service Desk for any business small or large
- Information Technology and Services
- 50% Mid-Market
- 33% Enterprise
23 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
With Whatdesk users can view current bulletins and search the knowledge base for a solution or answer to their question before submitting a ticket.
- 56% Mid-Market
- 22% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service d
- 50% Small-Business
- 38% Mid-Market
116 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ITarian provides an app store where you have the option to buy a range of additional network security and endpoint management applications. The app store is open for any vendor to sell their products,
- 80% Small-Business
- 20% Mid-Market
15 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Micro Focus Service Request Center (formerly Serena® Request Center) serves as the single point of contact between users and your IT organization. It serves as the "front office" for IT organizations,
- 50% Enterprise
- 25% Mid-Market
21,943 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Designed for Microsoft Teams, Tikit removes barriers between users and data, allowing employees to work wherever they want. This is accomplished through seamless and secure integration, using your exi
- 57% Enterprise
- 43% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
This is a comprehensive tool for the organization to manage all service requests, not only to the IT department but to any department of any location in the organization.
- 54% Small-Business
- 31% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on
- 64% Mid-Market
- 36% Enterprise
20 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vision Helpdesk is the only web-based helpdesk software that allows you to manage support for multiple companies in one place. With single front-end and each company having its own client portal makes
- 100% Mid-Market
1,412 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind. Whether you’re an infrastr
- 57% Mid-Market
- 29% Small-Business
435 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Automatically categorize tickets, route service requests, find solutions, and identify patterns in incidents and other records to fulfill requests and solve issues quickly.
- 80% Enterprise
- 20% Mid-Market
21,943 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Sunrise HR Case Management allows you to build a detailed history of all communications and interactions with each of your employees.
- 83% Mid-Market
- 17% Small-Business
640 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Active Servicedesk is an ITSM solution that allows organisations to facilitate request fulfilment and the resolution of common challenges in the everyday work environment.
- 50% Mid-Market
- 25% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HappyFox Assist AI is a powerful tool designed to unblock employees and enhance productivity through AI-driven support. Specifically tailored for IT, HR, and other support teams, it seamlessly integra
- 50% Mid-Market
- 25% Enterprise
2,523 Twitter followers
- Overview
- User Satisfaction
- Seller Details
IncidentMonitor Service Desk software is designed for ANY organization (small/mid-sized to enterprise), looking for a SaaS or on-premise software solution to support the service organization
- 50% Mid-Market
- 50% Small-Business
52 Twitter followers
