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9 VI Service Desk Reviews
Vi service desk manages ticket from creation to resolution it is provided transperancy
And it is very user friendly and convenient
We can get many reports in very less time
Excellent support and smooth integration
Platform offers automation features to reduce manual task and increase efficiency
And this platform enables users to connect with mobile devices whenever they want to go they can utilise it by managing the tickets
It provides reports and analytics based on that it allows organisation to get into insight and point out the are of improvement Review collected by and hosted on G2.com.
Certain customisation features are limited compare to other service desk platform
Integrating feature with other tools may require technical expertise and it is complex
Some organisation can't afford this service desk because of the price while comparing with other service desk in the market Review collected by and hosted on G2.com.
Service Desk work just like website site map. So easy to find any query. Review collected by and hosted on G2.com.
It is fully dependent on server so if any issues has came in server then all work will stop. Review collected by and hosted on G2.com.
recently had the pleasure of utilizing VI Service Desk, and I must say, the experience surpassed my expectations. As someone who values prompt and efficient customer service, I was delighted by the level of support provided by VI Service Desk.
From the very first interaction, it was evident that VI Service Desk takes customer satisfaction seriously. The representatives I dealt with were highly knowledgeable, professional, and attentive to my needs. They were able to quickly grasp the nature of my issue and provide appropriate solutions without any unnecessary delays.
One aspect that sets VI Service Desk apart is their emphasis on personalized assistance. Instead of employing generic troubleshooting techniques, the support team tailored their approach to address my specific concerns. Their expertise and attention to detail instilled confidence in me that my issue would be resolved effectively.
Furthermore, the responsiveness of VI Service Desk is commendable. Their commitment to timely resolutions is evident in their quick response times. Whether through phone, email, or live chat, I never had to wait long for a representative to address my query or concern. This level of attentiveness greatly reduced any downtime I might have experienced, enabling me to get back to work swiftly. Review collected by and hosted on G2.com.
Customer service encounters- I had high hopes for their service, but it fell far below my expectations. It took an incredibly long time for them to respond to my initial inquiry, leaving me in limbo and without any updates on the progress of my request. When I finally did receive a response, it was vague and lacked any substantial information. It seemed like the support team had a lack of knowledge or simply didn't care about my concerns. Review collected by and hosted on G2.com.
The best part of VI Service Desk is that it makes customer satisfaction its number one priority. I, along with my colleagues, believe having a more personalized experience with support is essential, and that is where VI Service Desk excels at. 10/10 recommend in my industry Review collected by and hosted on G2.com.
There is some friction in the initial set up and integration required. Since most of my colleagues arent' very friendly with outside intervention, we could;ve used faster installation on the same Review collected by and hosted on G2.com.
Define SLA milestone based on a % of the the expired SLA duration to send notification. Review collected by and hosted on G2.com.
Since I did not use for a long time so I can't say anything Review collected by and hosted on G2.com.
Easy to configure work flows for tickets, excellent reporting features and I love the fact that asset management is built into the product. This makes handling tickets and keeping track of what has been service on each system very easy to track. Review collected by and hosted on G2.com.
The product is quite feature ritch but the interface looks more like it is from the earily 2000's. It would be nice to see some modern UI updates to keep things looking fresh. Review collected by and hosted on G2.com.
WhatsApp Web desktop, Help to use this on my computer if I don't have access to my mobile phone. Review collected by and hosted on G2.com.
It does not show notifications if we don't use a compatible browser. Review collected by and hosted on G2.com.
