IncidentMonitor
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IncidentMonitor
By Monitor 24-7
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3.6 out of 5 stars
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IncidentMonitor Reviews & Product Details

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IncidentMonitor Overview

Editedit
What is IncidentMonitor?

IncidentMonitor Service Desk software is designed for ANY organization (small/mid-sized to enterprise), looking for a SaaS or on-premise software solution to support the service organization

IncidentMonitor Details
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Product Description

IncidentMonitor Service Desk software is designed for ANY organization (small/mid-sized to enterprise), looking for a SaaS or on-premise software solution to support the service organization

Seller Details
Seller
Monitor 24-7
Year Founded
1999
HQ Location
Markham, Ontario
Twitter
@monitor247
52 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

Recent IncidentMonitor Reviews

AB
Ariana B.Small-Business (50 or fewer emp.)
2.5 out of 5
"Good Tool"
It's an easy tool to use. Easy to get your u Issues corrected.
Read more
Harshit D.
HD
Harshit D.Mid-Market (51-1000 emp.)
4.5 out of 5
"IncidentMonitor"
It has many functions at the single platform, one of the best is the ITIL processes like service design, service strategy, service operation which ...
Read more
Nagesh T.
NT
Nagesh T.Mid-Market (51-1000 emp.)
5.0 out of 5
"IncidentMonitor is an advanced and flexible ITSM solution"
IncidentMonitor comes with multiple functionality and features which included ITIL porocesses with integrated workflow engine, SSP and service cata...
Read more
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4 IncidentMonitor Reviews

3.6 out of 5
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4 IncidentMonitor Reviews
3.6 out of 5
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G2 reviews are authentic and verified.
Here's how.
AB
Social Media Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IncidentMonitor?

It's an easy tool to use. Easy to get your u

Issues corrected. Review collected by and hosted on G2.com.

What do you dislike about IncidentMonitor?

There is nothing to dislike. I have no complaints at this time. Review collected by and hosted on G2.com.

What problems is IncidentMonitor solving and how is that benefiting you?

Helping to resolve minor issues that pop up in the system. Review collected by and hosted on G2.com.

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Helpful?
Share
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Harshit D.
HD
Support and Implementation Analyst
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about IncidentMonitor?

It has many functions at the single platform, one of the best is the ITIL processes like service design, service strategy, service operation which help in making it possible to work around the company just sitting in the frontdesk. The foremost one feature which I personally like the Alerting one. Review collected by and hosted on G2.com.

What do you dislike about IncidentMonitor?

There is nothing much to dislike as the use of this software is new to me. The only thing I believe which can be improve is the UI interaction. Review collected by and hosted on G2.com.

What problems is IncidentMonitor solving and how is that benefiting you?

Alerting and making the startegy for the organization to achieve the goals. Review collected by and hosted on G2.com.

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Helpful?
Share
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Nagesh T.
NT
IT infrastructure Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IncidentMonitor?

IncidentMonitor comes with multiple functionality and features which included ITIL porocesses with integrated workflow engine, SSP and service catalog desinger.it also allows us to extend service beyond service desk into other areas of company. Review collected by and hosted on G2.com.

What do you dislike about IncidentMonitor?

Nothing to dislike as it has almost additional features than other applications. Review collected by and hosted on G2.com.

What problems is IncidentMonitor solving and how is that benefiting you?

ITIL processes defined in this application which streamlined IT infrastructure and other processes also. Review collected by and hosted on G2.com.

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Helpful?
Share
Admin Approval Link
Verified User in Accounting
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IncidentMonitor?

Alerting is become very easier after integrating IncidentManagment Review collected by and hosted on G2.com.

What do you dislike about IncidentMonitor?

UI as i said not much interactive, you cann see some work need to be done. Review collected by and hosted on G2.com.

What problems is IncidentMonitor solving and how is that benefiting you?

Alerting, SLA, SCA Review collected by and hosted on G2.com.

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Service Desk

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