Best Service Desk Software - Page 4
Service desk software provides a ticketing platform for internal IT service management. Service desks serve as a single point of contact (SPOC) within a company so that employees using IT equipment (both hardware and software) can receive help from the IT department, or an outsourced equivalent, by submitting inquiries through a portal when issues arise. Service desks provide functionality for both incident and service requests. These programs often provide tools for asset management, knowledge management software, and change management. Service desk products are an easy and convenient way for IT departments to remain organized and quickly assist employees with inquiries. Help desk software provides similar functionality; however, those platforms organize ticket requests from customers outside the company and provide them with information and support regarding a company’s products or services.
To qualify for inclusion in the Service Desk category, a product must:
Best Service Desk Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vorex Time & Expense is a leader in Cloud-based solutions. Easy to use and feature-rich. Access it from anywhere using a PC, laptop, ipad, or smartphone. Track billable/non-billable, control hours
- 47% Small-Business
- 41% Mid-Market
17,684 Twitter followers
- Overview
- User Satisfaction
- Seller Details
ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, ac
- 47% Mid-Market
- 33% Enterprise
7,655 Twitter followers
- Overview
- User Satisfaction
- Seller Details
What is Web+Center? Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and
- Information Technology and Services
- 48% Mid-Market
- 43% Small-Business
19 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Vision Helpdesk is 14 years young and serves 20000+ customers, It offers the best customer service tools - solutions for every size business. 1) Help Desk Software (Multi-Channel Help Desk) 2) Satell
- Non-Profit Organization Management
- Information Technology and Services
- 61% Small-Business
- 34% Mid-Market
1,412 Twitter followers
- Overview
- User Satisfaction
- Seller Details
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to u
- Information Technology and Services
- Higher Education
- 63% Enterprise
- 26% Mid-Market
1,278 Twitter followers
- Overview
- User Satisfaction
- Seller Details
IFS assyst is an Enterprise Service Management (ESM) and IT Service Management (ITSM) solution provided by IFS. It’s designed to help organizations automate workflows, enhance service and support qual
- Information Technology and Services
- 79% Enterprise
- 29% Mid-Market
10,968 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Ser
- Information Technology and Services
- Civil Engineering
- 61% Enterprise
- 28% Mid-Market
421 Twitter followers
- Overview
- User Satisfaction
- Seller Details
AI-driven Service Management system to automate business processes and service delivery through an ITIL based service Desk system, available in SaaS and on-premise. Certified on 13 ITIL v3 processes
- Computer & Network Security
- 52% Mid-Market
- 30% Enterprise
96 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers and MSPs. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, d
- Information Technology and Services
- 53% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-e
- Higher Education
- Law Practice
- 59% Enterprise
- 39% Mid-Market
49,964 Twitter followers
- Overview
- User Satisfaction
- Seller Details
SolarWinds® Web Help Desk® (WHD) is designed as easy-to-use help desk and service desk ticketing and asset management software, that helps IT technicians and help desk support members simplify and str
- Information Technology and Services
- Education Management
- 63% Mid-Market
- 23% Enterprise
20,053 Twitter followers
- Overview
- User Satisfaction
- Seller Details
C2 ITSM is a comprehensive IT service management solution designed to help organizations of all sizes streamline their IT operations, boost productivity, and enhance customer service. This platform is
- Government Administration
- 57% Mid-Market
- 40% Enterprise
2,443 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their proble
- 50% Enterprise
- 42% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to th
- Information Technology and Services
- 50% Small-Business
- 38% Mid-Market
