Aegis Service Desk
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Aegis Service Desk
By Abacus Systems
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4.3 out of 5 stars
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Aegis Service Desk Reviews & Product Details

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Aegis Service Desk Overview

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What is Aegis Service Desk?

Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide.

Aegis Service Desk Details
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Aegis Service Desk Community
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Product Description

Effective Service Desk requires excellence in providing a timely and accurate response to all sorts or requests. Customer satisfaction rides on their perceived experience in communicating their problem to the service desk, and the quality of response that they provide.

Seller Details
Seller
Abacus Systems
HQ Location
N/A

Recent Aegis Service Desk Reviews

Ishan S.
IS
Ishan S.Mid-Market (51-1000 emp.)
4.5 out of 5
"Review for Aegis Customer Support and User Experience"
Responsive Support and User Friendly Interface.
Read more
Ayush J.
AJ
Ayush J.Enterprise (> 1000 emp.)
4.5 out of 5
"Aegis service desk"
Basically Aegis desk was developed for assisted self service 3.0 product and leverages the powerful features of office extension 3.0 the best thing...
Read more
Chakrala G.
CG
Chakrala G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Best integrated Help Desk, Asset & Client Management system"
Every button and Ui is easily understandable. which makes the company and user to be training free. they need not spend much time and money on spen...
Read more
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Aegis Service Desk Media

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12 Aegis Service Desk Reviews

4.3 out of 5
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12 Aegis Service Desk Reviews
4.3 out of 5
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4.3 out of 5
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Aegis Service Desk Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
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Ayush J.
AJ
Assistant System Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Aegis Service Desk?

Basically Aegis desk was developed for assisted self service 3.0 product and leverages the powerful features of office extension 3.0 the best thing is it includes cutting edge videoconferencing equipment with a webcam, 4k monitor and a directional soundbar to create a person -to - person experience using technology. Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

Sometimes webcam create issues technically but team is so helpful and they provide help as soon as possible. Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

It is helpful in many way like :

1. Streamlined Incident Management

2. Improved customer support

3.Automation of repetitive tasks

4. Data driven and decision making

5. Cost efficiency

It helps in other ways as well but some of the important aspects I have mentioned above. Review collected by and hosted on G2.com.

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Chakrala G.
CG
Systems Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aegis Service Desk?

Every button and Ui is easily understandable. which makes the company and user to be training free. they need not spend much time and money on spending Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

The Lag and Crashes of are more noow a days. we dont undertand the system, it suddenly restarts or refreshes entire thing. Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

A fully integrated Help Desk, Client and Asset Management system to power your call center dashboard. it is great helper in business growth and customer relationship management Review collected by and hosted on G2.com.

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Lokesh P.
LP
System Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aegis Service Desk?

I'm using Aegis service desk everyday in my company for last 3 years. IT is easy to use and provides good fetures. I have integrated Aegis service desk with my application so whenever a system generates error it will create a ticket. Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

It is easy to use but some time it becomes complex as well that how to use multiple features. Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

It resolve ticket creation and then manage that ticket. provide details like SLA and other parameters. Review collected by and hosted on G2.com.

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Ishan S.
IS
Senior specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aegis Service Desk?

Responsive Support and User Friendly Interface. Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

Lack of Integration Capabilities limits the support Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

Proactive Resolutions and Automating recurring issues. Review collected by and hosted on G2.com.

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Yashas P.
YP
Management Trainee
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aegis Service Desk?

User friendly and product support quality is good Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

Lacks in feature updates and meeting business requirements. Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

Incident management Review collected by and hosted on G2.com.

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Amol G.
AG
System Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aegis Service Desk?

Aegis Service desk is t's integrated help desk . Which manage client and asset managment Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

Nothing as of now everything is good but when you are some time getting confused which option should use for which task Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

All in one management and like report creation SLA, form etc Review collected by and hosted on G2.com.

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Aditya K.
AK
AWS Developer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aegis Service Desk?

is a fully integrated Help Desk, Client and Asset Management system to power your call center. Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

UI is very old style and it can be imporoved with modern UI Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

simplifies the process of providing a high level of service to your customers. user for that Review collected by and hosted on G2.com.

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Sachin A.
SA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Aegis Service Desk?

Knowledge base management, SLA management, reporting and analytics Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

No mobile app Available. Limited customisation on interface and workflows Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

Knowledge base sharing which helps in self service, efficient ticket management. Real time tracking leading to better customer satisfaction Review collected by and hosted on G2.com.

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Anup C.
AC
Research Analyst
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aegis Service Desk?

Aegis Service Desk is easy to use, user interactive, and provides innovative features. It is also cost-effective and provides a good degree of customization. Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

It requires some development backlog work in the background. Especially we have to remodel some of the customer feature requests and remember to close it once released. Review collected by and hosted on G2.com.

Recommendations to others considering Aegis Service Desk:

Whether you are a large or small organization looking to implement a sound help desk system that is affordable, intuitive and manage internal or external problems, Aegis Service Desk is a good option. Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

With the onset of a remote work environment, We quickly moved our operations to a virtual model, wherein employees worked from their preferred locations. So interaction with employees also happened virtually, and our IT systems had to have a good help desk addressing the different challenges faced in terms of infrastructure requirements. Aegis Services Desk helped us to quickly put in place a systematic model of managing the internal stakeholder requests, understanding the priority, and also automating some of the responses. Review collected by and hosted on G2.com.

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saif k.
SK
Accounts Payable Associate
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Aegis Service Desk?

It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. Review collected by and hosted on G2.com.

What do you dislike about Aegis Service Desk?

Aegis Helpdesk does not offer a free trial Review collected by and hosted on G2.com.

Recommendations to others considering Aegis Service Desk:

It is a beneficial tool and also easy to use that one must try. Review collected by and hosted on G2.com.

What problems is Aegis Service Desk solving and how is that benefiting you?

I helps me simplifies the process of providing a high level of service to our customers. It is easy to use. Review collected by and hosted on G2.com.

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Service Desk
Service Desk

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Aegis Service Desk