Aegis Service Desk Features
What are the features of Aegis Service Desk?
Incident Management
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration
Reporting
- Dashboards
- Time Tracking
- Surveys
Access & Usability
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access
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Aegis Service Desk Categories on G2
Filter for Features
Incident Management
Automate Ticket Routing | Routes tickets automatically to the appropriate user. 11 reviewers of Aegis Service Desk have provided feedback on this feature. | 86% (Based on 11 reviews) | |
Ticket Prioritization | As reported in 10 Aegis Service Desk reviews. Prioritizes tickets based on factors configured by the user. | 87% (Based on 10 reviews) | |
Ticket Notifications | Based on 10 Aegis Service Desk reviews. Notifies the IT team when a ticket needs action. | 85% (Based on 10 reviews) | |
Knowledge Base | Provides a forum for answers to common questions. 10 reviewers of Aegis Service Desk have provided feedback on this feature. | 85% (Based on 10 reviews) | |
Knowledge Base/Ticket Integration | Integrates knowledge base articles into a ticket. 10 reviewers of Aegis Service Desk have provided feedback on this feature. | 83% (Based on 10 reviews) |
Reporting
Dashboards | Displays important metrics relating to performance. 11 reviewers of Aegis Service Desk have provided feedback on this feature. | 82% (Based on 11 reviews) | |
Time Tracking | Tracks time worked on a ticket. This feature was mentioned in 11 Aegis Service Desk reviews. | 83% (Based on 11 reviews) | |
Surveys | Based on 11 Aegis Service Desk reviews. Provides surveys to measure employee satisfaction. | 83% (Based on 11 reviews) |
Access & Usability
Mobile | Enables access to service desk features via mobile device. 10 reviewers of Aegis Service Desk have provided feedback on this feature. | 83% (Based on 10 reviews) | |
Self Service | Based on 10 Aegis Service Desk reviews. Enables employees to view the status of their tickets. | 83% (Based on 10 reviews) | |
Active Directory | As reported in 10 Aegis Service Desk reviews. Provides a directory of all users within an organization. | 78% (Based on 10 reviews) | |
Multi-Channel Access | Based on 10 Aegis Service Desk reviews. Enables access to service desk features through multiple channels such as email, phone, or the portal. | 82% (Based on 10 reviews) |
