# EasyVista Service Manager Reviews **Vendor:** EasyVista **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 101 ## About EasyVista Service Manager EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics. ## EasyVista Service Manager Pros & Cons **What users like:** - Users value the **seamless integrations** of EasyVista Service Manager, enhancing their workflows with both cloud and on-premises options. (5 reviews) - Users appreciate the **ease of use** of EasyVista Service Manager, highlighting its straightforward implementation and configuration. (3 reviews) - Users value the **flexibility** of EasyVista Service Manager, customizing workflows to enhance user experience and adapt easily. (3 reviews) - Users value the **ease of implementation** of EasyVista Service Manager, enabling fast and seamless integration into their workflows. (3 reviews) - Users value the **excellent customer support** of EasyVista Service Manager, enhancing overall usability and experience. (2 reviews) - Users value the **customizability** of EasyVista Service Manager, enhancing their experience with tailored solutions. (2 reviews) - Users value the **ease of customization** in EasyVista Service Manager, enhancing their overall user experience. (2 reviews) - Centralized Management (1 reviews) - Users value the **comprehensive coverage** of EasyVista Service Manager, enhancing flexibility and scalability through seamless integration. (1 reviews) - Users value the **configuration ease** of EasyVista Service Manager, which simplifies customization and boosts usability. (1 reviews) **What users dislike:** - Users find the **complex configuration** requires initial consultancy support to achieve a functional setup with EasyVista. (1 reviews) - Users find the process **cumbersome** at times, particularly in development-related steps, affecting efficiency. (1 reviews) - Users find the **complex reporting** in EasyVista Service Manager limiting, often needing external tools for better insights. (1 reviews) - Users find the **complex setup** requires consultancy support for initial functionality, impacting the onboarding experience. (1 reviews) - Users struggle with the **confusing interface** of EasyVista Service Manager, finding it challenging to navigate features effectively. (1 reviews) - Users find the **inadequate reporting** capabilities of EasyVista Service Manager frustrating, relying on external tools for detailed analysis. (1 reviews) - Lack of Guidance (1 reviews) - Users find the **learning curve steep** due to unclear actions and confusion with certain features. (1 reviews) - Users find **missing features** confusing, making it difficult to track actions effectively within EasyVista Service Manager. (1 reviews) - Users find the **interface confusing** , leading to difficulties in understanding certain features and actions. (1 reviews) ## EasyVista Service Manager Discussions - [What needs improvement with EasyVista Service Manager to better meet IT service management needs?](https://www.g2.com/discussions/what-needs-improvement-with-easyvista-service-manager-to-better-meet-it-service-management-needs) - [What is EasyVista Service Manager used for?](https://www.g2.com/discussions/what-is-easyvista-service-manager-used-for) - [View EasyVista Service Manager pricing details and edition comparison](https://www.g2.com/products/easyvista-service-manager/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-25+22%3A57%3A09+-0500&secure%5Bsession_id%5D=b3b492e7-11bc-4302-a536-437f50c4b587&secure%5Btoken%5D=8cc09108162781011661257b4d0d18a3caff14c9795b5b6387317a2cd061715a&format=llm_user) ## EasyVista Service Manager Integrations - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Genesys](https://www.g2.com/products/vitech-corporation-genesys/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Redmine](https://www.g2.com/products/redmine/reviews) ## EasyVista Service Manager Features **Administration** - Change Management - Asset Management - Reports & Analytics **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top EasyVista Service Manager Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - 3.7/5.0 (280 reviews)