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Mint Service Desk Reviews & Product Details

Mint Service Desk is a certified and personalized ITSM software that guarantees the highest level of ticket management. The intuitive interface allows you to easily handle all incidents, and due to the automatic identification of IT assets in the network, it is possible to immediately access complete, accurate, and up-to-date data at any time. What's more, the system provides an advanced SLA function, the ability to track the Agent's working time, API, and the option of creating reports based on incidents, assets, or users. Mint Service Desk is also compatible with ITIL®️4 and tailored to the individual needs of companies.

Product Website

Seller

OPGK Rzeszow S.A.

Discussions

Mint Service Desk Community

Languages Supported

Afrikaans, English, French, Italian, Malayalam, Dutch, Polish, Portuguese, Spanish, Ukrainian

Overview by

Pawel Kuzniar (CEO at OPGK Rzeszow S.A.)

Pricing

Pricing provided by Mint Service Desk.

Mint Service Desk Enterprise on Premises

Per Month

View More Pricing Information

Mint Service Desk Integrations

(3)

Verified by Mint Service Desk

Mint Service Desk Media

Mint Service Desk Demo - Mint Service Desk

Communicate with customers through tickets. No matter what communication channel they choose.

Mint Service Desk Demo - Enhanced ticket communication

For each ticket type, you can define a specific status set.

Mint Service Desk Demo - Advanced SLA tracking

Mint Service Desk allows to configure flexible SLA models to track tickets.

G2 reviews are authentic and verified.

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GABRIELA M.

Support

Mid-Market (51-1000 emp.)

8/2/2024

"Very functional software, excellent adaptation to my business"

5/5

What do you like best about Mint Service Desk?

Easy to adopt, robust, and productive Review collected by and hosted on G2.com.

What do you dislike about Mint Service Desk?

I would like you to develop more scalable options, but for now what you have is enough. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

4/4/2024

"Customer friendly"

4.5/5

What do you like best about Mint Service Desk?

It's easy to use and easier to modify. Recommending to everyone Review collected by and hosted on G2.com.

What do you dislike about Mint Service Desk?

I know that the product is on constant development, but sometimes I could get a bit faster info about update, like 1-2 days extra. Review collected by and hosted on G2.com.

Mariusz W.

Właściciel

Small-Business (50 or fewer emp.)

10/31/2023

"Easy to use and implement Service Desk System with good support."

5/5

What do you like best about Mint Service Desk?

Easy to use and implement system. Quite nice interface with good functionality. Support is very helpful. We use it everyday for supporting our customers. Review collected by and hosted on G2.com.

What do you dislike about Mint Service Desk?

Some notification is not quite clear to configure. Review collected by and hosted on G2.com.

Verified User in Food Production

Small-Business (50 or fewer emp.)

9/16/2022

"Best system for complaint management in logistics and food market"

5/5

What do you like best about Mint Service Desk?

We use MintSD daily as the platform for complaint management and tracking deliveries. I like its flexibility and user-friendly interface. We have a very close contact to MintSD team and they quickly react to any changes we want to adopt in our processes. Review collected by and hosted on G2.com.

What do you dislike about Mint Service Desk?

For our purpose, there's nothing to dislike. I would say - some configuration options could be more straight forward, but once you adopt the knowledge of how to change certain things, it actually starts having sense :) Review collected by and hosted on G2.com.

Andrzej W.

Project Manager

Mid-Market (51-1000 emp.)

7/27/2022

"Easy to use, friendly, fast and complete."

5/5

What do you like best about Mint Service Desk?

Easy to learn and use for beginners and complete for advanced users. Very good and logical for administrators. Fast. Nice and convenient interface. Review collected by and hosted on G2.com.

What do you dislike about Mint Service Desk?

Admins have to study hard to learn all configuration options. (That means the mint is powerful.) Once you learn it, you can do whatever you need. Review collected by and hosted on G2.com.

Kamil W.

Game tester

Mid-Market (51-1000 emp.)

3/30/2022

"As simple as possible, great for freshmen."

4.5/5

What do you like best about Mint Service Desk?

The overall simplicity of everyday use. Compared to other similar systems I used, for me, MINT was the least stressful and demanding. Review collected by and hosted on G2.com.

What do you dislike about Mint Service Desk?

Text editor used in chat between Agent and Client. Review collected by and hosted on G2.com.

Recommendations to others considering Mint Service Desk:

Give it a try if you're looking for advanced, but on the other side simple. Speak with the team (Jesus :) ), and they will not only answer all of your questions but tell you how MINT can help/your organization through pure examples and scenarios. Review collected by and hosted on G2.com.

What problems is Mint Service Desk solving and how is that benefiting you?

I used MINT mostly for communication with Clients, both as support and as a salesman. It saved me o lot of time (solving technical matters) compared to the phone communication way. Review collected by and hosted on G2.com.

Magdalena K.

Młodszy specjalista

Mid-Market (51-1000 emp.)

3/25/2022

"Best Service Desk !"

5/5

What do you like best about Mint Service Desk?

The system has many functions that greatly facilitate my work. An additional plus for easy installation and the ability to configure for my own needs Review collected by and hosted on G2.com.

What do you dislike about Mint Service Desk?

Nothing it fulfilled my company needs in any field Review collected by and hosted on G2.com.

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/18/2021

"Great service desk solution!"

3.5/5

What do you like best about Mint Service Desk?

Ticket management superb.

Extremely convenient and easy to use.

Communication with Clients became super easy.

Excellent interface.

Easiest service management system I came across so far. Review collected by and hosted on G2.com.

What do you dislike about Mint Service Desk?

Initially a bit difficult to get acquainted but gets easier when you get used to handle it. It can be a bit tricky in the beginning . Review collected by and hosted on G2.com.

Recommendations to others considering Mint Service Desk:

If you are in need of an advanced ITSM; this platform is for you. Review collected by and hosted on G2.com.

What problems is Mint Service Desk solving and how is that benefiting you?

It's highly efficient and has helped my organization a lot.

The support and training is great.

Affordable and scalable even for small businesses who can adapt it to their growing needs as they evove. Review collected by and hosted on G2.com.

J F B.

European Processor Initiative Stream Leader/Project Manager

Small-Business (50 or fewer emp.)

10/27/2020

"A quite new but great contender for service desk and more"

5/5

What do you like best about Mint Service Desk?

The ease of installation, the ability to customize to almost whatever need, the agent chat (this is unique, as far as I know), the quality of product support. Review collected by and hosted on G2.com.

What do you dislike about Mint Service Desk?

I did not encounter any issue. The setup is somewhat complicated, but the support is great. Review collected by and hosted on G2.com.

Recommendations to others considering Mint Service Desk:

As a former user of OTRS-based service desks, I recommend this solution as a neat alternative. Most features of OTRS are available, and Mint SD specificities are just great. Review collected by and hosted on G2.com.

What problems is Mint Service Desk solving and how is that benefiting you?

I am using it for the operations of a small publishing organization (Edicions Talvera). I am following pre and post publications activities, including dissemination of the new releases. I never miss anymore a press release, nor a social network communication. Review collected by and hosted on G2.com.

Adrián V.

Consultor senior

Small-Business (50 or fewer emp.)

11/13/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Useful tool"

4/5

What do you like best about Mint Service Desk?

gives the user a good experience to attend priorities and manage their work Review collected by and hosted on G2.com.

What do you dislike about Mint Service Desk?

I have not complains, the tool it is so complete... Review collected by and hosted on G2.com.

Recommendations to others considering Mint Service Desk:

I would recommend it to companies that have a considerable volume of care orders Review collected by and hosted on G2.com.

What problems is Mint Service Desk solving and how is that benefiting you?

My company needs to have a constant support for the resolution of incidents, so it helps me a lot to know instantly the problem and keep the tickets under control Review collected by and hosted on G2.com.