Best Service Desk Software for Small Business
Products classified in the overall Service Desk category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Service Desk to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Service Desk category.
In addition to qualifying for inclusion in the Service Desk Software category, to qualify for inclusion in the Small Business Service Desk Software category, a product must have at least 10 reviews left by a reviewer from a small business.
Featured Service Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual e
Autotask is a ticket workflow automation system that centralizes tickets, tracks time, manages projects, and simplifies billing processes. Reviewers appreciate Autotask's ability to enhance operational efficiency through its automation features, its seamless integration with other systems, and its user-friendly interface. Users mentioned that Autotask can sometimes be slow or clunky, with some pages loading slowly, and the interface occasionally feels somewhat outdated and certain sections could be more user-friendly.
17,427 Twitter followers
The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management
Atera is an all-in-one IT platform that combines automation and AI to manage tasks such as patching, ticketing, remote access, and inventory management. Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack. Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.
1,675 Twitter followers
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta
105,840 Twitter followers
Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience
19,047 Twitter followers
O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional
monday service is monday.com’s AI-powered enterprise service management (ESM) platform designed to automate, unify, and manage an organization’s entire service operations in one collaborative platfor
40,886 Twitter followers
ServiceNow IT Service Management (ITSM) is a comprehensive cloud-based AI software solution designed to streamline and enhance the delivery of IT services within a business. With ServiceNow ITSM, orga
53,720 Twitter followers
Splashtop Remote Support is a comprehensive solution for helpdesks and IT teams combining remote support, endpoint management, and security. It offers multi-platform attended and unattended access, ef
Splashtop Remote Support is a tool that provides remote access to clients' systems, allowing for efficient management and support. Users like the ease of setup, the ability to connect to remote computers via SOS, the option to install the unattended client, and the flexibility to support customers worldwide, even those not previously connected. Users experienced high licensing costs, occasional sign-on issues, difficulty with specific graphics drivers, and a lack of fine-grained customization for larger enterprises.
5,219 Twitter followers
Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing sys
1,423 Twitter followers
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a
19,628 Twitter followers
Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with
33 Twitter followers
Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capa
Kaseya VSA is a product that allows users to manage IT tasks from one place, including endpoint management, server patches, remote connection, and automation tasks. Reviewers appreciate the product's ease of use, its ability to automate tasks with workflows and scripts, and the seamless integration of software applications, which makes day-to-day IT tasks more efficient. Users mentioned issues such as slow loading times for individual computers, difficulties in updating from previous software versions, occasional website downtime, and a lack of direct file transfer methods.
17,427 Twitter followers
LogMeIn Resolve is a modern unified endpoint management (UEM) platform designed for internal IT teams and managed service providers (MSPs). Built for IT professionals to centralize management and secu
41,310 Twitter followers
ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv
ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools. Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features. Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
14,940 Twitter followers
