Reviews Summary: Online Reputation Management Software with Competitive Intelligence Features
Currently there are 10 Online Reputation Management software products with Competitive Intelligence features listed on G2, and together they have generated 4,595 total reviews. These reviews are generated using the qualitative and quantitative feedback from G2 members who have used these software products.
G2 users review Online Reputation Management software products based on criteria relating to user experience, setup, and support. Below you will find how users rated the 10 Online Reputation Management software products that have Competitive Intelligence features based on those criteria:
- Quality of Support: 9.2/10 average user rating
- Ease of Use: 9/10 average user rating
- Ease of Setup: 8.9/10 average user rating
To help you compare and find the best Online Reputation Management software product with the right Competitive Intelligence functionality for your business, we have gathered some additional details and FAQs below.
What Online Reputation Management products with Competitive Intelligence features have the most reviews and are the highest-rated?
Based on quantity of reviews and average ratings, these are the most popular Online Reputation Management software products with Competitive Intelligence capabilities according to G2 users:
- Birdeye is rated 4.7-stars and has 2,021 reviews
- SOCi is rated 4.5-stars and has 874 reviews
- G2 Marketing Solutions is rated 4.6-stars and has 364 reviews
- Reviews.io is rated 4.8-stars and has 315 reviews
- Chatmeter is rated 4.5-stars and has 301 reviews
What Online Reputation Management software products with Competitive Intelligence capabilities are the most liked according to G2 users?
Based on the G2 ratings scale and regardless of review count, these are the highest-rated Online Reputation Management software products with Competitive Intelligence capabilities:
- Birdeye is rated 4.7-stars with 2,021 reviews.
- G2 Marketing Solutions is rated 4.6-stars with 364 reviews.
- Reviews.io is rated 4.8-stars with 315 reviews.
- Thryv is rated 4.6-stars with 244 reviews.
- AppFollow is rated 4.6-stars with 103 reviews.
Which software products with Competitive Intelligence features are the highest rated on G2?
These are the Online Reputation Management software products offering Competitive Intelligence capabilities and have the highest ratings:
- Reviews.io has received 315 reviews and is rated 4.8-stars.
- Birdeye has received 2,021 reviews and is rated 4.7-stars.
- G2 Marketing Solutions has received 364 reviews and is rated 4.6-stars.
- Thryv has received 244 reviews and is rated 4.6-stars.
- AppFollow has received 103 reviews and is rated 4.6-stars.
Review Snippets for Online Reputation Management Software with Competitive Intelligence Features
| Questions | Responses |
|---|---|
| Here is what users liked best about Online Reputation Management software with Competitive Intelligence features. |
Birdeye: "Automating the request for reviews works so well for us. This service has increased our exposure and saved time!"
- Jack D., CEO, Small-Business (50 or fewer emp.)
SOCi: "I liked the open lines of communication and the constant updates from the Brandify team as we worked together to complete our goal."
- Arika M., Marketing Specialist at Stanley Security , Enterprise (> 1000 emp.)
G2 Marketing Solutions: "Great way to build our brand in a new space, by leveraging user success. Also, Alex Pike did a great job of helping us understand the value of the platform when we first started."
- Paul M., Sales Enablement Executive, Small-Business (50 or fewer emp.)
|
| Here is what users liked least about Online Reputation Management software with Competitive Intelligence features. |
SOCi: "When my company had some issues that would delay my using the product, I requested that Soci put a hold on my account until we could get the situation handled. My sales person thought it was a very reasonable request and didn't think there would be a problem."
- Terri T., Small-Business (50 or fewer emp.)
Birdeye: "If I need to note something that I disliked it would be that they need to investigate all postings prior to allowing them review."
- Monica B., Personal Design, Small-Business (50 or fewer emp.)
Yext: "To start using Yext they show you a demo, a super nice scenario where everything is working like a charm, but they don't offer any trial period or anything. After that they will make you sign a contract for one year for X amount of locations, it doesn't matter if you really manage that amount or not, they will charge you anyway."
- Manny C., Founder of Jumptoweb, Small-Business (50 or fewer emp.)
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| These are what users recommend to others considering popular Online Reputation Management software products with Competitive Intelligence capabilities. |
Birdeye: "Very good results. Give it a try!"
- Jack D., CEO, Small-Business (50 or fewer emp.)
SOCi: "Great platform for social media managers/marketing managers managing large portfolios or even small ones. The staff is also very helpful in their recommendations on how to optimize your accounts and succeed!"
- Danielle K., Marketing | Graphic Design | Content Creation, Small-Business (50 or fewer emp.)
G2 Marketing Solutions: "Qualify your list!"
- Angus G., Helping businesses transform operations through technology., Mid-Market (51-1000 emp.)
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| These are the problems users said the software was solving and how it is benefitting them. |
Birdeye: "Time savings and substantially increased the number of reviews we receive."
- Jack D., CEO, Small-Business (50 or fewer emp.)
SOCi: "Brandify helped our company us to clean up all our branch locations in order to remove outdated information and provide the most up-to-date info for Google business location listings."
- Arika M., Marketing Specialist at Stanley Security , Enterprise (> 1000 emp.)
G2 Marketing Solutions: "Building our brand and business through more exposure and inbound leads."
- Paul M., Sales Enablement Executive, Small-Business (50 or fewer emp.)
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