Save to My Lists
Claimed
Claimed

AppFollow Reviews & Product Details

AppFollow Overview

What is AppFollow?

AppFollow makes it easy to understand and elevate your app’s reputation. AppFollow is an integrated service for working with app stores. It includes tools for review management and automation, organic app performance analysis, competitor research, app performance monitoring, and analysis. AppFollow makes it easy to understand and elevate your app’s reputation. We help more than 100K+ users to utilize data across the app lifecycle to build successful apps with the power of our tools: — app performance monitor; — user review engagement tools; — app growth acceleration tools; — review management automation; — a vast number of integrations with Salesforce, Zendesk, Slack, Helpshift, Tableau, and more.

AppFollow Details
Languages Supported
English
Show LessShow More
Product Description

A single platform that benefits everyone involved in running a mobile app from product, marketing, analytics to support and community teams. Integrate with over 30 services you already use: Salesforce, Zendesk, Tableau, etc.

How do you position yourself against your competitors?

AppFollow is the leading App Engagement platform.


Seller Details
Seller
AppFollow
Year Founded
2015
HQ Location
Helsinki
Twitter
@AppFollowIO
3,008 Twitter followers
LinkedIn® Page
www.linkedin.com
69 employees on LinkedIn®

Evgeny K.
EK
Overview Provided by:
Co-founder in AppFollow.io

Recent AppFollow Reviews

VL
Van L.Small-Business (50 or fewer emp.)
5.0 out of 5
"Good site to track customer feedbacks for app on both App Store & CHPlay"
1/ Ease of Use to consolidate all users' feedback about the apps on both App Store & CHPlay, get updated frequently with very little lag time (abou...
Grigory S.
GS
Grigory S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very professional platform with lots of amazing tools"
The best experience I have had is an organic dashboard that has a lot of valuable metrics to analyze and take action on.
Josiah G.
JG
Josiah G.Enterprise (> 1000 emp.)
5.0 out of 5
"AppFollow for the win"
Monitor app performance across markets and keyword ranking Tool for reviews and customer support Tool for app page optimization
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

AppFollow Media

AppFollow Demo - AppFollow Review Monitor
Ratings & Reviews dashboard
AppFollow Demo - Agent Stats
Customer Support Stats
AppFollow Demo - AppFollow Semantic Analysis
Semantic Analysis
AppFollow Demo - Organic downloads & ASO Dashboard
ASO & Keywords Summary
AppFollow Demo - AppFollow Compare Apps
Dashboard for comparing feedback in various locations
AppFollow Demo - AppFollow AI replies
AI-generated replies to reviews
Answer a few questions to help the AppFollow community
Have you used AppFollow before?
Yes

193 AppFollow Reviews

4.6 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
193 AppFollow Reviews
4.6 out of 5
193 AppFollow Reviews
4.6 out of 5

AppFollow Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for AppFollowQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
VL
Entry level
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AppFollow?

1/ Ease of Use to consolidate all users' feedback about the apps on both App Store & CHPlay, get updated frequently with very little lag time (about 1 day - I guess)

2/ The seperation of (new) incremental ratings vs accrual ratings, separated by app Review collected by and hosted on G2.com.

What do you dislike about AppFollow?

If one thing I wish AppFollow could do better is that For Reviews section, please let us select both sites (CH Play & App Store) at the same time. This would help me to download all the recent comments, seperated by platforms, in a single click. Review collected by and hosted on G2.com.

What problems is AppFollow solving and how is that benefiting you?

I need to check frequently (on weekly basis) to review all the comments/ feedbacks from CH Play & App Store about our apps; then my task is to allocate the topics of those comments to identify main theme/ issues/ problems that customers are facing, so that the Tech team would fix it (if possible).

Given this tool, I could easily export all the comments to an excel file, and do my work, otherwise I would have to do this task manually & that would take a lot of my time. Review collected by and hosted on G2.com.

Response from Olivia Doboaca of AppFollow

Thank you for your review! We're glad to hear that AppFollow is making your work easier by consolidating feedback from the App Store and CH Play.

Regarding your suggestion to select both platforms in the Reviews section, our Product team is aware of this request and is considering it for future updates. We appreciate your input and are always looking for ways to improve!

Verified User in Food & Beverages
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AppFollow?

I can reply to all AppStore and PlayStore reviews through one channel. I can keep a check on the ratings and save my replies as well. The AI generated reply feature is the best and saves me a lot of time to reply to each and every review. Review collected by and hosted on G2.com.

What do you dislike about AppFollow?

Limited no. of reviews you can see on the Essential plan. Sometimes it shows Error While Publishing for no reason. Also, it should send a notification if a reviewer decides to update a review so we can have a quick look instead of scrolling and looking. Review collected by and hosted on G2.com.

What problems is AppFollow solving and how is that benefiting you?

It is helping me answer all good/bad reviews on AppStore and Google Store through one platform. It shows me the featured reviews, the ones that needs attention and more which makes my job easier. Review collected by and hosted on G2.com.

Grigory S.
GS
iOS Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about AppFollow?

The best experience I have had is an organic dashboard that has a lot of valuable metrics to analyze and take action on. Review collected by and hosted on G2.com.

What do you dislike about AppFollow?

Nothing to dislike, may be I realise it in the future. Review collected by and hosted on G2.com.

What problems is AppFollow solving and how is that benefiting you?

Actually, there is no problem, but it is an output helper for the growth of your application. Review collected by and hosted on G2.com.

Response from Olivia Doboaca of AppFollow

Thank you for your kind words! We’re thrilled to hear that you’re finding value in our dashboard and the tools it offers to help with app growth. It’s great to know that AppFollow is making a positive impact on your work, we're always open to feedback!

Sachin S.
SS
Marketing Consultant
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Incentivized Review
(Original )Information
What do you like best about AppFollow?

I have been using AppFollow for its convenient daily and weekly reports on our ASO performance, which keep us updated even if we don't check it daily. The integration with Slack has been invaluable for monitoring app reviews in real time and responding promptly. One of the standout features is the capability to track keyword rankings for our Android and iOS apps, including historical data and global app stores, making it an essential tool for A/B testing. Review collected by and hosted on G2.com.

What do you dislike about AppFollow?

Your app should already perform the services offered by more advanced software like Appsee, Mixpanel, Appsflyer, or Branch. Additionally, you can handle the ASO work independently with some basic knowledge. Review collected by and hosted on G2.com.

What problems is AppFollow solving and how is that benefiting you?

Earlier, tracking the mobile App performance was challenging for organisations like us. With the introduction of AppFollow in our system, we can now easily track the actual App user experience, have an immediate insight into the growth of the Application and monitor the overall performance. Now, we can easily unify all the workflows and insights in a single window to create robust data-driven app growth for the organisation. Review collected by and hosted on G2.com.

Zulfiya H.
ZH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AppFollow?

AppFollow has a simplified user interface that is easy to learn.

In AppFollow, you can conduct a deep analysis of user feedback data, and it also helps to systematize all indicators to know what users think about the effectiveness of our applications.

Working with AppFollow is safe Review collected by and hosted on G2.com.

What do you dislike about AppFollow?

A little demo version, but otherwise stable work Review collected by and hosted on G2.com.

What problems is AppFollow solving and how is that benefiting you?

We had no problems using this application Review collected by and hosted on G2.com.

Vitaliy Y.
VY
Marketing and Sales Director
Machinery
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about AppFollow?

Self-service web app to enhance mobile apps conversion while doing the ASO, Appstore Search Optimization, with the powerful dashboards for the keywords optimization, reviews and ratings management, Optimized for the mobile view. Helps with decision making when reposition the apps Review collected by and hosted on G2.com.

What do you dislike about AppFollow?

Some performance issues while adding the new keywords or providing the Zoom demo Review collected by and hosted on G2.com.

Recommendations to others considering AppFollow:

Use AI-based keyword suggestions, they rock! Review collected by and hosted on G2.com.

What problems is AppFollow solving and how is that benefiting you?

Distinguishing popular and overcrowded semantics from the possible target one. Splitting the Apple Search Ads traffic from the AppStore organic search installs. Estimating the keywords/phrases competition inside the Google Play with artificial popularity index Review collected by and hosted on G2.com.

Ben J.
BJ
Secretary, Southern Connecticut Chapter (SOCT SHRM)
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about AppFollow?

I like that AppFollow provides a stable platform that helps track different information about customer opinions on our applications across different platforms, it automates a variety of tasks to know more about customer satisfaction and it helps organize all the metrics to know what the users think about the efficiency of our applications. Creating reports with AppFollow is very easy too, and it provides well structured information about trends that are present in our data, and customer satisfaction, and it helps create automatic tags based on the information provided, and it also allows us to add our own tags if something is missing. Review collected by and hosted on G2.com.

What do you dislike about AppFollow?

The only thing that I don't like about AppFollow is the fact that its pricing plans are not very accessible; I find them to be very pricey, and it would be nice to see more variety in the plans. Review collected by and hosted on G2.com.

What problems is AppFollow solving and how is that benefiting you?

With AppFollow, we have been able to organize our team in a more productive way, allowing us to reply to customers faster and provide a better experience for them, and a better workspace for us. I like that we can automate many different tasks and save us a lot of time that we can spend doing other manual tasks and have a more productive workflow. Simultaneously, AppFollow has helped us have more contact with our users and improve their experience. Review collected by and hosted on G2.com.

Esther M.
EM
Assistant Store Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about AppFollow?

AppFollow is a great software that allows us to monitor different aspects of our application. I really like that it collects multiple data and sorts them in different ways so that we are ale to see what aspects of our app need improvement, and I also like that we are able to reply to user reviews from the application, and save different responses templates depending on the mood of the review that was left, so that we can save a lot of time but still let the user know that their feedback is being considered. With AppFollow, I like that it is easy to see and track down the different sentiments that customers feel about our application and display them into easy to digest analytics, speeding up our work. Review collected by and hosted on G2.com.

What do you dislike about AppFollow?

I feel like the interface is not very intuitive and is quite confusing, at least it was when we were starting up. It feels a little bit messy and unorganized, but we got used to it after a while. Review collected by and hosted on G2.com.

What problems is AppFollow solving and how is that benefiting you?

We have been able to save a lot of time with AppFollow, not only does it automatically collect data about our application continuously, but it also organizes it so that it is easier for us to understand how the application is working. In my case, I am mostly on the customer experience side of the aplication, and I feel like it has improved my workflow significantly and it has allowed me to connect better with each customer, and organize their opinions in a more convenient way, this has helped us analyze our data better by using tags to understand how the reviews feel about our application, and as a result, come up with different ways to improve our customer experience. Review collected by and hosted on G2.com.

Tonney Muiruri M.
TM
Software Developer
Program Development
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about AppFollow?

AppFollow uses a simplified user interface that is easy to learn and get along with quickly. This makes it easy for almost to effortlessly use with no need of training. It works seamlessly with your app review collection platforms like Freshdesk, Salesforce, UseDesk and more others making it easy to collect review data for analytics. It gives one amazing functions to perform deep analysis on user review data so as to come with accurate insights about how users are engaging with your apps. These insights also helps formulate actions to help improve and accelerate your apps performance in order to meet your customers satisfaction. Review collected by and hosted on G2.com.

What do you dislike about AppFollow?

Nothing is least helpful in AppFollow. Every single feature has a designated function to perform and they all perfom them in a excellent way. Am contented with everything about AppFollow. Review collected by and hosted on G2.com.

What problems is AppFollow solving and how is that benefiting you?

AppFollow plays a crucial role towards the success of our apps. With its excellent functionalities, it helps understand how the apps are performing based on customers reviews and doing so, we are able to pinpoint areas in the apps which needs improvements. It has helped delivery top quality apps that meets our customers expectations. Review collected by and hosted on G2.com.

Abbass S.
AS
CEO and Co-Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about AppFollow?

easy no dev skills required.. understanding my app review and my competitors has never been easier Review collected by and hosted on G2.com.

What do you dislike about AppFollow?

a bit expensive for a small business , a smaller affordable package woudl be great if added Review collected by and hosted on G2.com.

What problems is AppFollow solving and how is that benefiting you?

allowing me to have 1 channel to manage all my app reviews on both IOS and Playstore Review collected by and hosted on G2.com.