It's been two months since this profile received a new review

Reputology Reviews & Product Details

Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and House of Blues utilize Reputology. And thousands of other locations count on Reputology, too, like dental groups, auto-dealers, retail stores, restaurant chains, and others. To learn more about Reputology, go to: https://www.reputology.com/pages/contact

Seller

Reputology

Discussions

Reputology Community

Overview by

Support Reputology

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

Return on Investment

8 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

G2 reviews are authentic and verified.

Here's how.

Vicki D.

Principal/Partner

Marketing and Advertising

Small-Business (50 or fewer emp.)

10/5/2018

"Flexible and Responsive Team"

5/5

What do you like best about Reputology?

Reputology was recommended by a member of a Facebook group I belong to as a great tool they use to monitor online reviews. I requested a demo and received an immediate response. The demo blew me away! Reputology offers the analytics that I was looking for and then some. It will definitely help our clients monitor their online reputation while addressing concerns from their customers. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

I don't really have any dislikes at this time. Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

They are very responsive to your questions and concerns and willing to work with you to ensure a great experience which is a huge asset when you are just getting started. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

We recently started working with a company that has multiple businesses in the same community and were looking for a way to determine how their businesses are perceived online. Reputology fits the bill by saving our team hours of combing through reviews to analyze their online footprint. Additionally, Reputology provides the ability for our client to move beyond the paper surveys they currently use and instead direct their guests to an online survey which can be more easily tracked. Review collected by and hosted on G2.com.

Chaunte R.

Administrator

Marketing and Advertising

Small-Business (50 or fewer emp.)

10/19/2018

"Great experience so far."

5/5

What do you like best about Reputology?

The platform is easy to use, the reporting is stout, the organization is phenomenal. I love the software. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

Would love to see more sites monitored in my focus niche (senior care). Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

My experience has been nothing but pleasant. The sales process to the onboarding process to the actual implementation of the system has been seamless. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

This platform allows us to monitor the online reputations of our clients, report to them when negative reviews are received, and respond accordingly quickly and effectively. Review collected by and hosted on G2.com.

Kellie P.

Mid-Market (51-1000 emp.)

5/18/2018

"Great online reputation monitoring service"

5/5

What do you like best about Reputology?

I really like how it takes information from many different sites and brings all information to me! I don't have to go to many sites to track the reviews and comments. The data is put into charts that help the presentation to company executives. I am very excited to be using this prodcut Review collected by and hosted on G2.com.

What do you dislike about Reputology?

At this time I do not have any dislikes, I am enjoying the ease of use of reputology and honestly have no issues to report at all Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

I think it is a great product and it is easy to use definitely worth the investment! Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

At this time I am able to look at all of the comments from multiple sites and decide if there are changes that may need to be made as a result Review collected by and hosted on G2.com.

Agatha B.

Chief Executive Officer

Marketing and Advertising

Mid-Market (51-1000 emp.)

10/30/2018

"So far so good"

5/5

What do you like best about Reputology?

The constant touch points from Jack and that there's a central hub of reviews I can check at-a-glance. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

No Yelp and I would say that's about it. Not liking that there's a minimum of characters required to complete this survey. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

10/22/2018

"Working with your platform for a couple of weeks now"

4.5/5

What do you like best about Reputology?

The regular updates that are all housed in one area. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

No Yelp integration. I know that platform is hard to deal with, but it's a necessary evil for us agency people to track. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

7/16/2018

"Everything works smoothly and gets the job done."

4/5

What do you like best about Reputology?

The simplicity! Gets the job done! So easy to use. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

Cannot save responses. You can't just get one companies analytics, you have to apply and re-apply filters. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

6/13/2018

"Reputation Management with Reputology"

4.5/5

What do you like best about Reputology?

Great platform for acquiring reviews and ensuring your business knows what your customers are saying all in 1 page Review collected by and hosted on G2.com.

What do you dislike about Reputology?

This is a great platform, most or all your needs will be met with the management of reviews. It would be nice to have reviews from Yelp but you can get real time updates from them directly. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

3/22/2018

"An essential tool for online review monitoring"

5/5

What do you like best about Reputology?

Web-based application, easy to use on any device, well-designed interface, Hootsuite integration.. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

Would like the ability to adjust the parameters on auto-generated reports. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

We use Reputology to manage reviews for 9 properties. It allows us to collaborate as a team and always know the status of a review. The notes feature allows us to document progress and keep a record of all responses. The reporting is simple and efficient. What used to take us hours each day is now streamlined into a smooth, efficient process. Awesome time saver! Review collected by and hosted on G2.com.

Verified User in Restaurants

Mid-Market (51-1000 emp.)

8/23/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Impressed with Reputology "

5/5

What do you like best about Reputology?

Reputology is great a keep everything in one place and then letting me know if there is ever a review missed. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

It's doesn't have the prettiest backend. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

2/6/2018

"A Useful Tool with One Glaring Issue"

3.5/5

What do you like best about Reputology?

Reputology made it easy to identify reputation trends and issues across our franchise system. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

The recent omission of Yelp data from their system became an obstacle for us. Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

Their analysis tools can help give context to bulk reviews. It's well worth pursuing f you can look past the lack of Yelp data. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

The ability to monitor, reply to, and address online reviews for our many businesses is essential. We've gained insight into how our restaurants are performing in the eyes of customers. Review collected by and hosted on G2.com.