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Reputology Reviews & Product Details - Page 4

Reputology Overview

What is Reputology?

Reputology is a review monitoring and feedback platform that helps SMBs and Enterprises capture customer feedback and improve. Industry leaders like Gold's Gym, Hillstone Restaurant Group, and House of Blues utilize Reputology. And thousands of other locations count on Reputology, too, like dental groups, auto-dealers, retail stores, restaurant chains, and others. To learn more about Reputology, go to: https://www.reputology.com/pages/contact

Reputology Details
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Product Description

Monitor reviews and feedback for all of your stores on Yelp, Google+ & more. Reputology helps multi-location businesses respond quickly & improve.


Seller Details
HQ Location
Boston, MA
Twitter
@reputology
113 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®

SR
Overview Provided by:

Recent Reputology Reviews

Agatha B.
AB
Agatha B.Mid-Market (51-1000 emp.)
5.0 out of 5
"So far so good"
The constant touch points from Jack and that there's a central hub of reviews I can check at-a-glance.
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Working with your platform for a couple of weeks now"
The regular updates that are all housed in one area.
Chaunte R.
CR
Chaunte R.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great experience so far."
The platform is easy to use, the reporting is stout, the organization is phenomenal. I love the software.
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Reputology Media

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44 Reputology Reviews

4.7 out of 5
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44 Reputology Reviews
4.7 out of 5
44 Reputology Reviews
4.7 out of 5

Overall Review Sentiment for ReputologyQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
JG
General Manager
Entertainment
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Reputology?

I like that I am able to get a bundle of information about what people are saying about us delivered to me via the web. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

We have not found anything yet that we dislike Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

don't hesitate it is a great product. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

We are able to quickly react or proactively respond to our guests needs. Review collected by and hosted on G2.com.

Amanda A.
AA
Investment Associate
Real Estate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Reputology?

Simple and easy to use platform. Great to scale for any size business. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

Pricing is paid yearly, would prefer a month-month fee. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

We are able to quickly, and easily see and respond to reviews on all of our sites which would take us hours of work. Review collected by and hosted on G2.com.

Pooja T.
PT
Client Relationship Associate | Commercial Technology & Enterprise Transformation
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Reputology?

This software knows how to get what you need done. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

Reputology isn't too user friendly - boring interface. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

We look at reviews coming from many different sites and deal with rep management. Review collected by and hosted on G2.com.

Response from Jack Yu of Reputology

Hi Pooja - Sorry to hear you did not think our user interface was as friendly as you would have liked. Do you mind sharing more details directly with our team at support@reputology.com?

I ask because we're always trying to get better, and your feedback could be really helpful.

Shawn C.
SC
General Sales Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Reputology?

When it comes to monitoring and protecting your online reputation this is a great tool. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

Nothing at all about this program made me dislike anything. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

I was using this program to help a client rebuild her reputation. Review collected by and hosted on G2.com.

Erica L.
EL
Social Media Strategist
Hospitality
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Reputology?

The easy to navigate backend and aesthetically pleasing email summaries. Not too much clutter. Simple, but comprehensive aggregation of your online reputation on all the major review sites. Their customer service team has been a dream to work with and made our transition from another service seamless. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

Would like to see integration with Twitter, but their Hootsuite app allows us to see all incoming comments from social media and Reputology at the same time. Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

Use Reputology is you want a simple, but comprehensive aggregation of your online reputation on all the major review sites. Their customer service team has been a dream to work with and made our transition from another service seamless. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

We are able to quickly identify issues and respond at multiple locations around the country in a timely manner. Individual businesses can monitor their reputations in less time than before. Review collected by and hosted on G2.com.

Kristi G.
KG
Director of Social Media
Health, Wellness and Fitness
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Reputology?

I've just begun to use Reputology, and I'm very pleased with how easy it is to use. The interface is set up in a very organized manner and I can quickly and easily access the information I need. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

There's nothing I've found to dislike. Great product. Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

You won't regret going with Reputology. Great support as well. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

Reputology allows me to tailor reviews according to custom filters and respond quickly and easily. The tool boosts productivity and enhances our ability to connect with our members. Review collected by and hosted on G2.com.

Ramsey L.
RL
Real Estate Broker
Real Estate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Reputology?

Great customer service. Great program. Truly improves our ability to monitor our online presence. Makes the online reputation game a fun process! Review collected by and hosted on G2.com.

What do you dislike about Reputology?

I can't think of anything. The product does everything that I want it to do. Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

Try it. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

Streamlining our ability to monitor our online reviews. Review collected by and hosted on G2.com.

Verified User in Fund-Raising
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Reputology?

I love that my account manager is always available and touches base regularly. Jack has been extremely helpful and goes the extra mile for us. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

The software still needs some modifications to optimize all of its capabilities, but we've managed to find work arounds or modified solutions to any problems. Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

We were relying on Google Alerts to find out what people were saying about us online. It was not reliable. Reputology gathers the info for us and let's us know almost immediately when a new review has been posted. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

Monitoring our company's online reputation has been an uphill battle. Reputology has made an impossible job, possible. Review collected by and hosted on G2.com.

Verified User in Supermarkets
US
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Reputology?

I like best having all reviews in one place and the email alerts every time a new review is posted on any site. It's big time saver. Reputology is a very intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

At this point, I haven't found anything about Reputology that I don't like. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

Brand monitoring in one place is key. We are able to respond to reviews as needed in a timely manner. Review collected by and hosted on G2.com.

BB
Managing Director
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Reputology?

Reputology saves me time by checking for reviews from multiple places across the internet. This allows me to utilize my time better by running my business instead of checking several places throughout the web for any dings on our reputation. Reading reviews as they happen allows us to know what is working and what is not, and make decisions to improve our service. Integration with Hootsuite is also awesome as it allows us to keep everything in one place. Review collected by and hosted on G2.com.

What do you dislike about Reputology?

I think the price is a little steep for small businesses. Virtually all of our reviews come from two major sources, and one of those sources actually emails me that I have a review before Reputology picks it up and alerts me, so I am paying for essentially one website to monitor. For $25 a month I could just set a desktop shortcut to this review page and click it (if I remember) and save nearly $1 a day for 10 seconds worth of work. Review collected by and hosted on G2.com.

Recommendations to others considering Reputology:

Setup is so simple that I was sure that wasn't doing it right since it took 1 minute, literally. Understand that reviews may take a day or two to scan, so it's not instant, but it's close. If you're concerned that potentially bad reviews can cause your customer stream to decline, this is the service for you. Review collected by and hosted on G2.com.

What problems is Reputology solving and how is that benefiting you?

We were looking to improve the way we handle our business as we are relatively new. Reviews offer feedback as to what clients like or dislike, and help us make decisions on how to move forward. This also helps us address bad reviews and turn a client who is unsatisfied into a happy, returning customer. Review collected by and hosted on G2.com.