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The Top 20 IT Service Management Tools

Check out this list of the top IT Service Management Tools products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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NinjaOne

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Computer & Network Security

28%

Hospital & Health Care

Construction

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.3

9.6

Ease of Setup

Average: 8.7

9.4

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.0

9.4

ServiceNow IT Service Management

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

64%

Computer Software

17%

Hospital & Health Care

10%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.3

9.4

Ease of Setup

Average: 8.7

9.0

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.0

9.2

Atera

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

56%

Computer & Network Security

29%

Automotive

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.4

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.3

9.3

Ease of Setup

Average: 8.7

9.3

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.0

9.2

Freshservice

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

63%

Computer Software

13%

Financial Services

12%

Construction

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.3

8.9

Ease of Setup

Average: 8.7

8.9

Quality of Support

Average: 9.3

8.6

Ease of Admin

Average: 9.0

9.0

ClickUp

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

42%

Computer Software

32%

Marketing and Advertising

18%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.3

8.9

Ease of Setup

Average: 8.7

8.6

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 9.0

8.7

Autotask Professional Services Automation (PSA)

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

67%

Computer & Network Security

26%

Computer Networking

Information Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.7

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.3

9.2

Ease of Setup

Average: 8.7

8.3

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 9.0

8.5

Helpdesk 365

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

35%

Computer Software

31%

Information Technology and Services

23%

Construction

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.6

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.3

9.2

Ease of Setup

Average: 8.7

9.5

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.0

9.0

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

51%

Computer Software

26%

Telecommunications

13%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.3

8.9

Ease of Setup

Average: 8.7

9.1

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.0

8.7

HaloITSM

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

38%

Wholesale

25%

Hospital & Health Care

25%

Financial Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 9.3

10.0

Ease of Setup

Average: 8.7

7.6

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 9.0

9.8

#10

Halo Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Computer Software

25%

Computer & Network Security

25%

Human Resources

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

10.0

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 9.3

10.0

Ease of Setup

Average: 8.7

8.7

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 9.0

8.8

#11

SysAid

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

55%

Hospital & Health Care

22%

Financial Services

12%

Government Administration

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.3

9.1

Ease of Setup

Average: 8.7

8.7

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 9.0

8.9

#12

Xurrent

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Insurance

20%

Automotive

13%

Hospital & Health Care

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 9.3

9.7

Ease of Setup

Average: 8.7

9.1

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.0

9.2

#13

CA Service Desk Manager

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Education Management

29%

Government Administration

14%

Consumer Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.7

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.3

9.2

Ease of Setup

Average: 8.7

7.5

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 9.0

9.0

#14

Vivantio

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

52%

Telecommunications

21%

Outsourcing/Offshoring

17%

Hospital & Health Care

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.3

9.1

Ease of Setup

Average: 8.7

8.8

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.0

9.0

#15

Squadcast

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

65%

Logistics and Supply Chain

13%

Financial Services

13%

Computer & Network Security

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.3

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 9.3

9.1

Ease of Setup

Average: 8.7

9.3

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 9.0

9.0

#16

Jira Service Management

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Computer Software

27%

Financial Services

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.1

Meets Requirements

Average: 9.3

9.4

Ease of Doing Business With

Average: 9.3

9.3

Ease of Setup

Average: 8.7

8.6

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.0

8.9

#17

Serviceaide ChangeGear

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

41%

Telecommunications

24%

Financial Services

18%

Government Administration

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

8.9

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 9.3

9.7

Ease of Setup

Average: 8.7

8.7

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.0

8.2

#18

Motadata ServiceOps

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

40%

Information Technology and Services

30%

Computer & Network Security

20%

Food & Beverages

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.2

Meets Requirements

Average: 9.3

9.0

Ease of Doing Business With

Average: 9.3

9.5

Ease of Setup

Average: 8.7

9.0

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 9.0

9.2

#19

ManageEngine ServiceDesk Plus

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

59%

Oil & Energy

15%

Hospital & Health Care

15%

Computer & Network Security

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.2

Ease of Doing Business With

Average: 9.3

9.2

Ease of Setup

Average: 8.7

8.7

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 9.0

9.0

#20

ALVAO Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Outsourcing/Offshoring

29%

Public Policy

29%

Hospital & Health Care

29%

Gambling & Casinos

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.3

9.0

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 9.3

8.9

Ease of Setup

Average: 8.7

8.3

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 9.0

8.6