The Top 20 IT Service Management Tools

Check out this list of the top IT Service Management Tools products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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NinjaOne

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

52%

Computer & Network Security

29%

Hospital & Health Care

Photography

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 8.6

9.2

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 8.8

9.3

ServiceNow IT Service Management

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

55%

Hospital & Health Care

16%

Computer Software

15%

Financial Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 8.6

8.4

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 8.8

8.8

Wavity Help and Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Mechanical or Industrial Engineering

38%

Publishing

23%

Insurance

23%

Consumer Electronics

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.2

9.8

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 8.6

9.8

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 8.8

10.0

Atera

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

55%

Computer & Network Security

30%

Telecommunications

Automotive

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.2

8.9

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 8.6

9.4

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 8.8

9.2

Milvus TI

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

70%

Computer Networking

14%

Computer & Network Security

Accounting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 8.6

9.3

Quality of Support

Average: 9.3

9.5

Ease of Admin

Average: 8.8

9.4

Command|Link

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

33%

Construction

22%

Banking

22%

Mental Health Care

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 8.6

9.5

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 8.8

9.6

Motadata ServiceOps

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

36%

Computer & Network Security

27%

Information Technology and Services

27%

Food & Beverages

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.2

9.5

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 8.6

9.6

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 8.8

9.7

HaloITSM

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

30%

Retail

30%

Leisure, Travel & Tourism

20%

Wholesale

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.2

9.6

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 8.6

9.2

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 8.8

9.8

Alloy Navigator

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

65%

Marketing and Advertising

18%

Computer & Network Security

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 8.6

9.4

Quality of Support

Average: 9.3

9.2

Ease of Admin

Average: 8.8

8.9

#10

Harmony

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

39%

Computer & Network Security

35%

Computer Software

13%

Marketing and Advertising

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 8.6

9.0

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 8.8

9.5

#11

Jira Service Management

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Computer Software

28%

Financial Services

10%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.5

9.2

Ease of Setup

Average: 8.6

8.8

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 8.8

9.1

#12

ClickUp

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Marketing and Advertising

29%

Computer Software

27%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.7

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 8.6

8.6

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 8.8

8.7

#13

Freshservice

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

62%

Computer Software

15%

Construction

12%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 8.6

8.8

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 8.8

9.0

#14

Setapp

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

50%

Marketing and Advertising

25%

Computer Software

13%

Education Management

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.2

9.9

Ease of Doing Business With

Average: 9.5

9.8

Ease of Setup

Average: 8.6

0.0

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 8.8

0.0

#15

SysAid

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

54%

Hospital & Health Care

23%

Government Administration

11%

Financial Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.2

9.2

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 8.6

8.9

Quality of Support

Average: 9.3

9.3

Ease of Admin

Average: 8.8

9.2

#16

SolarWinds IT Incident Response (Squadcast)

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

66%

Logistics and Supply Chain

12%

Financial Services

12%

Computer & Network Security

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.2

9.3

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 8.6

9.5

Quality of Support

Average: 9.3

9.0

Ease of Admin

Average: 8.8

9.2

#17

Vivantio

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

51%

Telecommunications

21%

Outsourcing/Offshoring

18%

Hospital & Health Care

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 8.6

9.0

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 8.8

9.3

#18

ALVAO Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Outsourcing/Offshoring

29%

Public Policy

29%

Hospital & Health Care

29%

Gambling & Casinos

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.2

8.6

Ease of Doing Business With

Average: 9.5

9.8

Ease of Setup

Average: 8.6

7.9

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 8.8

9.5

#19

Infraon Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

50%

Banking

19%

Information Technology and Services

19%

Food & Beverages

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.3

Meets Requirements

Average: 9.2

9.1

Ease of Doing Business With

Average: 9.5

9.4

Ease of Setup

Average: 8.6

9.3

Quality of Support

Average: 9.3

9.1

Ease of Admin

Average: 8.8

9.5

#20

Helpdesk 365

Overall Satisfaction Score

Top Industries of Reviewers:

Computer & Network Security

35%

Computer Software

31%

Information Technology and Services

23%

Construction

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.2

9.0

Ease of Doing Business With

Average: 9.5

8.5

Ease of Setup

Average: 8.6

9.2

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 8.8

7.9