# Command|Link Reviews **Vendor:** CommandLink **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.8/5.0 **Total Reviews:** 22 ## About Command|Link ONE platform to manage your SD-WAN, UCaaS, CaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe Complete control of your technology stack without interference or dependency on vendors Increase agent efficiency and speed up issue resolution using CommandLink's proprietary ITSM Streamline IT support with automated software-enabled support workflows Shape service experiences for employees anywhere with full transparency at the most granular level Make real-time moves, adds, changes without picking up the phone Analyze and control bandwidth traffic by application, port, IP, and or protocol. Enable real-time, dynamic, and pre-scheduled bandwidth modifications as often as you like. Direct communication with your tier 3 engineering POD, enabling you to scale your IT infrastructure without headcount and especially without headaches Deliver high-quality services proactively and at scale with real-time analytics and reports If you need access to third party apps like ServiceNow, the CommandLink API enables streaming push and pull functions with any API enabled app. ## Command|Link Pros & Cons **What users like:** - Users value the **exceptional customer support** of Command|Link, noting quick responses and dedicated teams that resolve issues effectively. (13 reviews) - Users highlight the **exceptional response time** of Command|Link, ensuring quick resolution and proactive support for all issues. (9 reviews) - Users commend the **reliability** of Command|Link, highlighting their responsive support and proactive problem-solving approach. (6 reviews) - Users value the **robust support** of Command|Link, highlighting their quick responses and dedicated team engagement. (5 reviews) - Users appreciate the **ease of use** with Command|Link, enjoying seamless management and quick support for their needs. (4 reviews) - Users value the **responsive issue resolution** of Command|Link, appreciating their proactive support and transparency in communication. (4 reviews) - Users value the **exceptional monitoring** of Command|Link, noting quick alerts for outages and great ongoing support. (4 reviews) - Users praise the **quick and proactive alerting** of Command|Link, enhancing their responsiveness to circuit issues. (3 reviews) - Users value the **continuous monitoring** of Command|Link, enhancing visibility and proactive support during service disruptions. (3 reviews) - Immediate Response (3 reviews) **What users dislike:** - Users find **limited features** in Command|Link, lacking detailed configuration options for effective network management. (4 reviews) - Users report **communication issues** with Command|Link, as direct support from the carrier is often unavailable. (3 reviews) - Users find the **insufficient information** from ISP during issues frustrating, affecting their troubleshooting experience with Command|Link. (3 reviews) - Users find the **lack of features** in Command|Link limits efficient management of APs and switches for daily operations. (2 reviews) - Users express frustration over **poor support services** , finding troubleshooting guidance inadequate and lacking direct carrier contact. (2 reviews) - Users find the **subject lines of automated alert emails poorly optimized** , which hinders quick understanding of alert statuses. (1 reviews) - Alert Overload (1 reviews) - Users find the **complex configuration** challenging, lacking essential management options for effective network operations. (1 reviews) - Users feel the only **downside is the expense** , but believe it's worth the investment for the service provided. (1 reviews) - Inefficient Alert System (1 reviews) ## Command|Link Reviews ### 1. CommandLink Delivers Responsive Support, Strong SLAs, and a User-Friendly Portal **Rating:** 4.5/5.0 stars **Reviewed by:** Korbyn B. | Information Support Specialist III, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Command|Link?** CommandLink is consistently responsive, whether they’re helping me get a new account set up or circling back on a support ticket. Their ability to meet SLAs feels truly top-tier. Depending on which CommandLink tier you select for each site, you can turn on a broad range of integrations to fit what you need. On top of that, they provide their own NOC monitoring for potential threats, which means I don’t have to keep my eyes on everything all the time. The portal for CommandLink is very helpful as it is user friendly and can both provide a high-level overview or detailed statistics of a site. **What do you dislike about Command|Link?** CommandLink is a well-run company, and I have yet to have a bad interaction with them. My only real concern is the cost. The pricing isn’t bad at all for the monitoring aspect, but as you add more tools and integrations, you’ll start to see the overall cost of the service creep up. That said, you’re also paying for other people’s time and resources to help secure your network. So depending on what you include in your platform, it may end up being comparable to hiring someone in-house. **What problems is Command|Link solving and how is that benefiting you?** CommandLink lets us know when a site is down. For the sites where we control the ISP, CommandLink also works directly with them to find out why the site is down, coordinate with their support team to resolve it, and keep us informed with any and all updates along the way. Along those same lines, when we’re having issues with a site, I’ve had a good experience reaching out to their support team and getting a call back almost immediately to help diagnose the issue as a “second set of eyes.” ### 2. Effortless Onboarding, Great Service Team, and Major Cost Savings. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew F. | IT Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Command|Link?** Onboarding new services was a breeze. The service portal is was built with intent and the features allow us have a great overview of our services and their health. **What do you dislike about Command|Link?** There is a lot of information in the service portal for each connection, some of it was missing when we added a new service but it was quickly fixed. **What problems is Command|Link solving and how is that benefiting you?** We previously had a mix of connections through different vendors and the pricing was all over the place. CommandLink has simplified all of that for us and the pricing was way better than other vendors we've dealt with. We also no longer have to deal with the service provider companies directly, as CommandLink handles that for us. ### 3. The Most Reliable Service and Support Model I’ve Used **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2025 **What do you like best about Command|Link?** Their service and support model truly stands out as top tier. Command Link approaches the relationship more like a partner than a typical carrier. Whenever an issue arises, I’m not left waiting in a generic support queue, they respond quickly, communicate transparently, and remain engaged until the problem is fully resolved. The account team is both hands-on and highly responsive, showing a level of proactivity that’s uncommon in this industry. Having a dedicated team that understands our environment and addresses issues directly, without shifting blame, has significantly reduced the operational friction I used to deal with. **What do you dislike about Command|Link?** The main shortcoming is the restricted control available for managed APs and switches via the website. While visibility is adequate, the platform lacks the detailed configuration options and granular management capabilities that are typically necessary for daily network operations. **What problems is Command|Link solving and how is that benefiting you?** Command Link simplifies the entire connectivity stack across our multi-site clinics. Instead of juggling different carriers, invoices, and support portals for each location, everything is consolidated into one platform with clear, easy-to-understand billing. Their team owns issues end to end with no carrier handoffs, which is critical when a clinic’s uptime directly impacts patient workflows, telehealth sessions, and EHR access. The result is faster resolution, less administrative overhead, and consistent support across all locations. Command Link delivers predictable performance and frees up my time to focus on higher-value IT work rather than vendor coordination. ### 4. Lightning-Fast Ticket Responses and Hands-On Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit B. | Network Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Command|Link?** The reason I’m giving 10 points to Command Link, and what I like best about them, is the response time we get on our tickets. They always respond quickly. And if we aren’t able to solve the problem through email, they’re always ready to jump on a Teams call or a phone call to help get it resolved. **What do you dislike about Command|Link?** They could improve the GUI for their portal, as it looks a little outdated. **What problems is Command|Link solving and how is that benefiting you?** They are our MSP for network integration and security. They follow cybersecurity best practices, which allows us as a company to focus on other priorities. As a result, they save us time while keeping us secure. ### 5. World-Class Partnership That Meets All Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Kristy W. | Vice President, IT Business Management and Enterprise Indirect Spend, Enterprise (> 1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Command|Link?** CommandLink has a strong structure that supports not only our current needs, but our future needs as well. We have dedicated resources on both sides, which makes us more efficient and allows us to move faster and more accurately for our customers. Overall, they perform at a world-class level. **What do you dislike about Command|Link?** To date, we haven’t found anything to dislike. From the very start of our partnership, they’ve consistently been able to meet all of our needs. **What problems is Command|Link solving and how is that benefiting you?** Before partnering with CommandLink, we were working with 50 different ISP vendors, which significantly impacted our operations through vendor management overhead, higher costs, troubleshooting challenges, performance monitoring issues, and added administrative burden. In just over a year, we consolidated more than 130 sites and delivered not only additional bandwidth, but also reduced costs. We were also able to add secondary circuits at 54 sites where we previously hadn’t been able to. ### 6. Reliable ISP Account Management with Real-Time Alerts and SLA-Exceeding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jermaine A. | Director of integration services, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Command|Link?** We were looking for a reliable way to manage multiple ISP accounts, and Command Link provided the perfect solution. They’re an easy company to work with, always collaborative, and quick to help resolve any challenges that come up. Their engineering team consistently follows—and often exceeds—our SLA expectations. The real-time alerts for site connectivity issues have been a huge plus for our operations. Thanks, Command Link! **What do you dislike about Command|Link?** N/A - Command link has been great. We dont have anything currently that we dislike. **What problems is Command|Link solving and how is that benefiting you?** Manage multiple ISP accounts into one platform and monitoring branch site locations ### 7. A Great Admin Portal Backed by a Responsive, Supportive Team **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | Network Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Command|Link?** Let's start with the portal- its a great tool to have as an administrator. The team is responsive, supportive and helpful. **What do you dislike about Command|Link?** Nothing at this time. If there were any issues or dislikes, they would have been addressed and resolved. **What problems is Command|Link solving and how is that benefiting you?** Dealing with ISP's trying to get the best possible circuit in our centers. ### 8. CommandLink Is a Game Changer: Seamless, One-Place Access Across Departments **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly L. | Senior Analyst, Telecom Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Command|Link?** The CommankLink platform is a game changer. It allows several of our departments to access and review our services in ONE PLACE. **What do you dislike about Command|Link?** There is nothing I dislike about CommandLink. The process from start to finish works flawlessly. **What problems is Command|Link solving and how is that benefiting you?** CommandLink is our one stop shop. We don't need to reach out to several aggregators or carriers to request services. CommandLink does all the work for us! ### 9. Top-Notch Support Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Dan A. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Command|Link?** The support it top notch and they always meet the SLA. **What do you dislike about Command|Link?** There is nothing that I can say I dislike. **What problems is Command|Link solving and how is that benefiting you?** We went from 10 different bills down to 1 bill for all of our interent circuits for all our locations. Also whenever there is an issue with one of the carriers I open a ticket with commandlink and they deal with the carrier directly. ### 10. Seamless Implementation and Outstanding Support with CommandLink so Far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Command|Link?** CommandLink simplified our implementation process by eliminating the need to manage separate contracts with each of our ISPs. Their support has also been excellent; they respond promptly to support events and automatically open tickets when necessary. I am eager to continue working with them in the long term and to gain even more value from their services. **What do you dislike about Command|Link?** One minor issue I've encountered is that the subject lines of the automated alert emails are not very well optimized. They currently start with 'CommandLink Service Alert: Location Bandwidth|Link 500M/20M Cable Broadband Internet:', which occupies most of the visible space on a mobile device. As a result, the important 'Ping Up' or 'Ping Down' status is only visible at the very end. It would make more sense to have the Location and Ping Status at the beginning of the subject line, so it's easier to immediately understand the purpose of the alert. That said, I want to emphasize that this is a small issue—everything else has been excellent! **What problems is Command|Link solving and how is that benefiting you?** They handle the routine aspects of our interactions with ISPs, which really helps to eliminate the hassle of dealing with billing and technical support. ### 11. Proactive Support and Outstanding Communication from Commandlink **Rating:** 5.0/5.0 stars **Reviewed by:** Cutberto M. | Vice President of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Command|Link?** Commandlink offers great customer service. They respond to issues before we are aware, and often resolve them before they become an issue. They follow up with us and provide great communication. **What do you dislike about Command|Link?** There's nothing I dislike with CommandLink at the moment. **What problems is Command|Link solving and how is that benefiting you?** They're maintaining our headquarters connection. Their monitoring and support hs been great. ### 12. Amazing Portal Paired with Outstanding Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Command|Link?** The portal is amazing and the customer service is just as great! **What do you dislike about Command|Link?** This has more to do with any aggregator vs going direct. CommandLink has relationships with high volume ISPs, we often find we get the best service, support, and prices from smaller ISPs vs the big guys. Especially with DIA circuits. so I feel like, proactively trying to build relationships with small ISPs and listing them as an option for every circuit request would have a ton of value for us at PACS. **What problems is Command|Link solving and how is that benefiting you?** We have tons of locations each which need 2 diverse internet connections. CommandLink is like pushing the easy button for this big problem! ### 13. Great Team Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff T. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Command|Link?** The 24/7 Monitoring of our locations and status and reportimg. The quick response time **What do you dislike about Command|Link?** I really have no issues or dislikes I can state at the moment! **What problems is Command|Link solving and how is that benefiting you?** Commandlink brings all locations together and can see a view of the status. Takes the individual account management out of my hands! ### 14. Great Support and Service with Command Link **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Command|Link?** The support and service have been since we went with them about three years ago. **What do you dislike about Command|Link?** I have no complains about Command Link so far. **What problems is Command|Link solving and how is that benefiting you?** Easier management for my network and VOIP phones. ### 15. Absolutely stellar team, solutions and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Command|Link?** Onboarding team was fantastic! We had +/- 30 site circuits to move from incumbent vendor to CommandLink and went as flawlessly as possible! Ongoing support and engineering teams catch and alert us of circuit-down states typically faster than the site can report the outage to us! **What do you dislike about Command|Link?** I have to pay them......? I mean, it's 100% worth the cost.. but that's literally the only "downside" to working with this team! **What problems is Command|Link solving and how is that benefiting you?** Circuit monitoring across +/- 60 total sites has allowed us to keep our internal teams right-sized while maintaining and incredibly high quality of support, response and remediation. ### 16. Flexible Service Sizing Perfectly Fits Our Business Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Command|Link?** We can tailor the size of services to meet our business needs. **What do you dislike about Command|Link?** The company has improved its communication significantly in 2025 which has largely resolved our only dislike of their services. **What problems is Command|Link solving and how is that benefiting you?** It serves as our auto attendant reducing the need for phone screening. It also provides easy access to make changes/adjustments or updates to any of our services through its online portal. ### 17. CommandLink Handles Internet Issues Seamlessly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Command|Link?** CommandLink takes care of any internet issues which leaves me free to do my job. **What do you dislike about Command|Link?** Sometimes CommandLink does not offer all of the options one area may have for Internet **What problems is Command|Link solving and how is that benefiting you?** CommandLink resolves my internet issues so I can focus on other items in my day to day job ### 18. Commandlink Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Command|Link?** The quick response time when opening a case. **What do you dislike about Command|Link?** The lack of detailed notes from the ISP during a fiber cut. **What problems is Command|Link solving and how is that benefiting you?** CommandLink has helped add redundant ISPs to minimize downtime during outages. ### 19. Exceptional Support and Responsiveness **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Command|Link?** I appreciate how responsive they are when I have issues with my network. Whether it's a call back or a follow-up, I have been satisfied. **What do you dislike about Command|Link?** Prior to a call to clear up certain issues, I did find the request for level 1 troubleshooting steps left a lot to be desired. **What problems is Command|Link solving and how is that benefiting you?** None at the moment. ### 20. Personalized Support and Intuitive Portal Make Command|Link Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Command|Link?** What I appreciate most about Command|Link is their user portal, as well as the way they assign each customer a dedicated group of technicians. This means you don’t have to deal with a generic 1-800 customer service line. **What do you dislike about Command|Link?** The only drawback I've encountered with Command|Link is that it doesn't allow you to contact the carrier directly if you ever want or need to address an issue. **What problems is Command|Link solving and how is that benefiting you?** Command|Link offers my multi-site customers the convenience of receiving a single bill, while also supplying equipment and handling installations at locations that may not have their own in-house IT staff. ### 21. Excellent Service, Visibility, and Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Command|Link?** The visibility and support for the services I use have been notable. I appreciate being able to easily monitor the services I rely on, and the support provided has generally met my expectations. **What do you dislike about Command|Link?** All of my colleagues are now familiar with Commandlink because they have been receiving so many awards. HAHA! **What problems is Command|Link solving and how is that benefiting you?** Not having to monitoring and support ISP services ### 22. Unified Billing and Stellar Engineering Make This a Standout Choice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Command|Link?** Unified billing and the engineering department **What do you dislike about Command|Link?** Couldn't think of a thing, love the product **What problems is Command|Link solving and how is that benefiting you?** Calling ISPs so we don't have to - [View Command|Link pricing details and edition comparison](https://www.g2.com/products/command-link/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+10%3A10%3A06+-0500&secure%5Bsession_id%5D=c52cf4c9-1e54-44e7-9bff-7b16d4e8b85f&secure%5Btoken%5D=e9981328fe5cfd42dea9fb80f83b372dedb56cfaf4c9491cf977d5d082ff4c62&format=llm_user) ## Command|Link Features **Administration** - Change Management - Asset Management - Reports & Analytics **Analysis** - Incident Reporting - Network Visibility - Metadata Enrichment - Metadata Management **Detection & Response** - Response Automation - Threat Hunting - Rule-Based Detection - Real-Time Detection **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Components - Secure Access Service Edge (SASE)** - Zero Trust Network Access (ZTNA) - Wide Area Network (WAN) - Cloud Access Security Broker (CASB) - Secure Web Gateway (SWG) - Firewall as a Service **Components - Secure Service Edge (SSE)** - Secure Web Gateway (SWG) - Firewall as a Service - Zero Trust Network Access (ZTNA) - Cloud Access Security Broker (CASB) **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Usage** - Multi-Device Usage - Multiple Concurrent Connections - Protocol Choices - Unlimited Bandwidth - No Log Storage - Varied Server Locations - Unlimited Server Switches **Network Management** - Activity Monitoring - Asset Management - Log Management **Service Desk** - Help Desk - Incident Reports - Process Workflow **Response** - Incident Alerts - Response Orchestration - Response Automation **Management** - Extensibility - Workflow Automation - Unified Visibility **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Artificial Intelligence - Secure Access Service Edge (SASE)** - Predictive Capabilities - Real-Time Threat Detection - Automation **Artificial Intelligence -Secure Service Edge (SSE)** - Automation - Predictive Capabilities - Real-Time Threat Detection **Security** - Data Security - Data loss Prevention - Security Auditing **Miscellaneous** - Live Customer Support - Open Source Code - Multiple Payment Methods **Incident Management** - Event Management - Automated Response - Incident Reporting **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Detection** - Multi-Network Monitoring - Asset Discovery - Anomaly Detection **Analytics** - Threat Intelligence - Artificial Intelligence & Machine Learning - Data Collection **Agentic AI - Secure Access Service Edge (SASE) Platforms** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - Secure Service Edge (SSE)** - Decision Making - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Identity** - SSO - Governance - User Analytics **Security Intelligence** - Threat Intelligence - Vulnerability Assessment - Advanced Analytics - Data Examination **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - Security Information and Event Management (SIEM)** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance - Decision Making **Agentic AI - Extended Detection and Response (XDR) Platforms** - Autonomous Task Execution - Proactive Assistance - Decision Making **Services - Network Detection and Response (NDR)** - Managed Services **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Services - Extended Detection and Response (XDR)** - Managed Services ## Top Command|Link Alternatives - [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) - 4.7/5.0 (374 reviews) - [ESET PROTECT](https://www.g2.com/products/eset-protect/reviews) - 4.6/5.0 (936 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (11,882 reviews)