NinjaOne Reviews & Product Details

NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work.

Seller

NinjaOne

Discussions

NinjaOne Community

Languages Supported

Danish, German, English, French, Italian, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish

Solution Type

All-in-One

Overview by

Milan Lostica

Used by Ironclad and 8 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

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NinjaOne Integrations

(147)

Verified by NinjaOne

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NinjaOne Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is NinjaOne, and what problem is it built to solve?

NinjaOne is a unified IT operations platform that brings endpoint management, autonomous patching, backup, and remote access into a single console. It is built to simplify IT work, improve efficiency and resilience, and reduce spend.

What languages does NinjaOne support?

NinjaOne supports 12 languages: Danish, Dutch, English, French, German, and others.

What company sizes and industries is NinjaOne the best fit for?

NinjaOne’s strongest positive fit is among small-business and mid-market teams, particularly those managing IT services or endpoint-heavy environments. The segments that stand out include:

Small businesses: Teams with 50 or fewer employees.
Mid-market: Organizations with 51–1,000 employees.
IT services and consulting: MSPs and internal IT teams managing multiple customer environments or distributed devices.
Computer and network security: Teams seeking centralized device visibility, patching, and security-tool deployment.
Construction, manufacturing, and healthcare: Organizations managing endpoints across sites, facilities, or remote workforces.

How long does it take to implement NinjaOne across a team?

NinjaOne is often up and running in under a month, though some implementations take longer as teams configure policies and workflows. The reported ranges break down this way:

Time to go live	Relative frequency
Under 1 month	Most frequently reported
1–3 months	Also common
3–6 months	Less common
6–12 months	Occasional
More than 12 months	Rare

What customer support options does NinjaOne provide, and how do users find the overall support experience?

Support is available through email/help desk, self-service resources such as the knowledge base and FAQs/forum, and 24/7 live-rep assistance. The experience is often described as responsive and helpful, especially for onboarding and resolving technical questions, though response times and support for less common modules can vary.

What is the experience like for teams switching to NinjaOne from another tool?

Switching to NinjaOne is commonly driven by a desire to replace a cumbersome or fragmented RMM setup with a more centralized, approachable platform. Teams moving from established RMM, endpoint-management, and remote-access tools—including products such as Datto, ConnectWise, and TeamViewer—describe easier navigation, more convenient remote access, and patching or automation that reduces manual work. Cost and consolidating tools are also reasons for moving; migration can feel straightforward, although complex policies and workflows may take time to tune.

What tools and platforms does NinjaOne integrate with, and how do these integrations help users get more value from the product?

NinjaOne offers 201 integrations, with connections spanning security, device management, and IT service or business workflows. Examples named in use include:

Security and endpoint protection: SentinelOne, Bitdefender, ESET, CrowdStrike, and Tenable.
Device management and deployment: Microsoft Intune and Apple Business Manager.
Service management and business operations: ConnectWise PSA, HaloPSA, and QuickBooks.

These connections can bring security and device information into a shared workflow, support deployment across endpoints, and link IT work with service-desk or billing processes.

What features or capabilities could make NinjaOne even more useful?

Teams would find NinjaOne more useful with additional flexibility in reporting, integrations, automation, and mobile-device management. Recurring improvement requests include:

More flexible reporting and dashboards: Add deeper customization, filtering, and client-ready reporting options.
Broader and deeper integrations: Expand connections with security products, service desks, and API-driven workflows.
More capable automation tools: Make complex workflows easier to build, test, troubleshoot, and manage without relying as heavily on custom scripting.
Expanded MDM controls: Add more granular policies and management options across mobile devices and operating systems.
Clearer patch and task diagnostics: Provide more actionable detail when updates, scripts, or scheduled tasks fail.

How useful do NinjaOne users find its AI features in everyday use?

NinjaOne’s AI is used most visibly to help with patch decisions and provide information that supports day-to-day IT work. The reviewer-described uses include:

Patch intelligence: Summaries or assessments of update risks and known issues.
Knowledge and troubleshooting assistance: Summarizing technical information and helping resolve workflow or support questions.
Reporting support: Assistance with report creation and filtering.

Users find patch-related context helpful when deciding what to deploy, but experiences are mixed: some find the AI useful for speeding up decisions, while others describe its answers as immature, inconsistent, or inaccurate. It is best treated as decision support rather than a substitute for technical review.

Is NinjaOne considered safe and secure for handling data?

NinjaOne is used to support endpoint security through centralized patching, vulnerability visibility, security policies, and integrations with security tools. Users also value access controls and audit information for managing administrative activity. These capabilities can help teams maintain oversight and respond to issues, but the experience described is about operational security practices rather than a blanket assurance that every environment or data use is safe.

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Alec N.

IT Systems Administrator

Information Technology and Services

Mid-Market (51-1000 emp.)

Originally submitted 2/12/2024

"Great RMM Platform for a Small Business"

5/5

What do you like best about NinjaOne?

I use NinjaOne daily to manage and monitor dozens of company desktops and laptops. The software is user-friendly, allowing for quick deployment and straightforward installation of the monitoring agent. Once set up, I can easily oversee our systems remotely thanks to its detailed reporting capabilities that provide insights into system health, status, and utilization. The integration with Team Viewer simplifies the remote troubleshooting process significantly. Each morning, my routine starts with logging into NinjaOne's clean and intuitive web interface, giving me the immediate confidence that all of our devices are current with the latest software and OS updates and are fully secure. Additionally, our account manager has been extremely proactive, consistently reaching out to offer support and ensure we have all the information we need! Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

While NinjaOne was more expensive compared to other RMM solutions our team evaluated, the professionalism and value it provides absolutely justifies the cost. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne is indispensable in our IT environment for its robust remote monitoring and troubleshooting capabilities. It ensures all company devices consistently adhere to the latest software and OS updates, maintaining compliance seamlessly. Furthermore, it enables instant remote access, enabling our team to promptly address and resolve any user issues. This significantly enhances our operational efficiency and user satisfaction. Review collected by and hosted on G2.com.

John S.

Director of Transformation

Mid-Market (51-1000 emp.)

Originally submitted 8/29/2024

"Seamless IT Management with NinjaOne - Highly Recommended"

4.5/5

What do you like best about NinjaOne?

Overall, Ninja’s support has been excellent. The support team is responsive, knowledgeable, and consistently ready to help with any issue, no matter how complex. They’ve played a key role in helping my team get the most out of NinjaOne’s capabilities. Our account manager has been just as impressive; proactive, attentive, and genuinely invested in our success. They make sure we’re fully leveraging the platform and are always available to walk us through any new developments or features as they come up. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

There are a few features that I feel could use improvement or are missing altogether. While the platform covers a lot of ground, certain advanced functionalities that could further streamline our workflows aren't quite there yet. However, NinjaOne deserves credit for taking user feedback seriously. They actively seek input on product enhancements and incorporate suggestions into their development roadmap. It's encouraging to see that they are committed to continuous improvement and regularly roll out new features. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

One of the standout features for me is the Patch Management functionality. NinjaOne helps tremendously with keeping our systems secure and up-to-date by automating the patching process across multiple endpoints. This saves us a significant amount of time and eliminates the manual effort usually associated with patch management.

The platform's automation ensures that critical patches are applied seamlessly, minimizing downtime and reducing the risk of vulnerabilities. It gives me peace of mind knowing that our systems are always secure and compliant without having to worry about missed patches. On top of that, the customizable patch policies allow us to tailor the process to our specific needs, ensuring flexibility and control. Review collected by and hosted on G2.com.

Michael C.

Service Desk

Small-Business (50 or fewer emp.)

11/4/2026

"Powerful and versatile tool for MSSP with high volume of endpoints"

5/5

What do you like best about NinjaOne?

A very powerful tool for managing large volumes of endpoints: many teams to manage and policies to control. It is useful for any MSSP with a high volume of endpoints. It has a technician-friendly interface that clearly distinguishes the hierarchy of different organizations. This is well complemented by how easy it is to integrate tools to automate workflow, and with the help of integrated artificial intelligence, it offers a very competitive alternative in terms of cost compared to similar tools. In addition to the tool, it stands out for its incredible technical support, which helps resolve any doubts. This, along with its educational resources, greatly enhances the tool. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Occasionally, scheduled tasks do not execute as planned, which may require manual verification or re-execution of the task. The interface is generally easy to use, although some flows could be more intuitive. Integrations generally work well, but there is still room to expand and simplify them. Performance has been reliable overall, and the platform offers good value for the available functionalities. Support and onboarding processes have been helpful, although response times can vary. AI capabilities are useful but still have room to mature and offer more practical automation. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

Before using NinjaOne, many endpoint management tasks had to be performed manually or individually on each device, making it difficult to maintain consistent configurations across multiple systems. With NinjaOne, we can automate and execute tasks en masse, deploy updates centrally, and apply security policies across multiple endpoints. This has significantly reduced the time spent on repetitive administrative tasks and allows us to keep devices configured and protected more consistently. Review collected by and hosted on G2.com.

Steve N.

CEO/President

Small-Business (50 or fewer emp.)

11/3/2026

"Fast, All-in-One Platform with Outstanding Support and Great Value"

5/5

What do you like best about NinjaOne?

I love how supportive their tech support team is; they respond quickly whenever I reach out. I also really appreciate my rep, who answers all my questions and consistently keeps me informed about upcoming products and releases.

I like that everything is in a single pane of glass, so I don’t have to leave the platform. I have helpdesk, security, backup, and everything else in one spot, which makes day-to-day work much simpler. I’ve been with them for over 10 years, and the system has stayed fast and easy to use.

I also like how it integrates with Sentinel and other platforms. As for pricing, I can’t complain—it’s the most competitively priced product out there, and I feel like I get the most bang for the buck. Now that they include AI, it makes life even easier for my techs. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

I don’t like that Ninja One doesn’t have the ability to automatically charge me based on the number of agents. If I have stale agents, it still bills me for them, and I have to contact my rep to get the agent count updated. I really think this should be automated. Review collected by and hosted on G2.com.

Dawn K.

Dir of Information Systems

Mid-Market (51-1000 emp.)

11/3/2026

"All-in-One Login That Makes Remote Device Management Fast and Convenient"

4.5/5

What do you like best about NinjaOne?

Everything under one login. Saves time and is convenient for us. We can see the memory usage, network adapters, event logs, and much more for each of our devices. We can then remote in with any user that is online and has Ninja Remote installed. We can even work on their machine in the background. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

Doesn't always refresh like I feel it should. Specifically the Vulnerabilities. Have had issues with BitLocker Keys showing correctly and BitLocker itself showing as enabled. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

We are working on moving as much as we can to Ninja so that we have most of our devices and functionality under one login. Makes it easier for us to monitor and control. We can currently push out software updates, OS updates and monitor vulnerabilities for each of our devices. We also have the ability to see currently installed software and have the ability to install new if needed. Our AV integrates with Ninja, we have defined policies for each type of device so that we can manage updates for each. Review collected by and hosted on G2.com.

Jacob G.

IT Support Ninja

Small-Business (50 or fewer emp.)

11/3/2026

"User-Friendly Device Management"

4/5

What do you like best about NinjaOne?

It feels alot more user friendly with most of its features, I don't have to stumble around to find what I need. The ability to manage mobile devices and also include apple devices helps as well, connecting with Apple business manager accounts to manage applications. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

I do wish I could use the search function more, my only option is to search at the global level if I want to search by a username or other similar method. If I open a specific company I can only search by computer name at that point. I don't know if it would work but I would also really benefit from being able to see and manage the connected printers on a given machine. Review collected by and hosted on G2.com.

Jake M.

System Analyst

Mid-Market (51-1000 emp.)

11/3/2026

"Ninja One-Agents of Awesomeness"

4/5

What do you like best about NinjaOne?

Agent installed RMM makes administering remote pc's very easy, Ninja one runs on a policy-based structure that allows easy segmentation of computers based on various factors. I also like being able to install applications and use PowerShell and python to write my own scripts. I wish it had a VS code extension or something for IntelliSense but that's a small complaint on a good system. I would like to be able to remove the agent more quickly as that is very labor intensive if computers fall off the system. I think the support from their ticketing system is pretty decent. Several times I was able to connect with real live engineers remotely and share my screen to troubleshoot. I've had previous companies use KACE for PC management and Teamviewer for remote connections and that felt clunky. The easy integration of the RMM agent and ability to interact with the remote PC and the new browser management is definitely powerful and sleek. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The agent when they fall off the remote system and the Ninja one service fails to restart on the remote PC makes it very difficult to restart the agent or run any remote administration. Basically, it's a brick and users have to drive to the office to have their PC's looked at. I've had that happen 4 times in the 2 years we've had Ninja One. I also hate that I am forced to learn python to do any code work. I would like to see other language support for Go, especially if I'm working on custom apps. The ESET integration supplied by the vendor also fails which is a big bummer for both companies and despite tickets to both support teams; neither has resolved this item. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

RMM, Patch groups via policies, initialization of new PC's into our ecosystem via conditional expressions. I am able to manage most of my ecosystem via Ninjaone and the inclusion of the browser management and the ability to function as a ticketing system with automation abilities is amazing and has changed the way our company functions as a whole regarding our IT department. Review collected by and hosted on G2.com.

Marco G.

IT Specialist

Mid-Market (51-1000 emp.)

11/2/2026

"Powerful Remote Access and Automated Patching with NinjaOne"

5/5

What do you like best about NinjaOne?

The most helpful feature about NinjaOne, aside from the automatic patching policies is the ability to remote connect to any host with the agent as well as send commands whether it be pre-determined commands or custom commands that I can upload to it. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

I dislike how the CVE/ Remediations are calculated as well as the support for automatic detection. I've been trying to export that data or figure out a way to integrate it with custom KPI applications, but it makes access the information difficult.

Also, sometimes NinjaOne CVE detection gets caught up when detecting CVEs from previous KBs that have already been installed. Our organization is still investigating the root cause but we suspect that NinjaOne may have something to do with the issue.

Support wise, NinjaOne is somewhat decent, I would like to see more support for API integration as well as technician calls pertaining to scripting. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne is solving the gap of a lot of issues we experience. namely:

- Asset Management

- Remote Desktop Support

- Threat Intelligence

- Compliance

The biggest of these gaps is Asset Management, we now have a clear list of what devices are in our organization, what devices are decommissioned and where those devices are. Review collected by and hosted on G2.com.

Nate B.

COO

Small-Business (50 or fewer emp.)

11/2/2026

"Intuitive UI, Real-Time Visibility, and Smooth QuickBooks Billing"

5/5

What do you like best about NinjaOne?

I like how intuitive the user interface is. I am able to see what is happening across all my clients in real time. It makes my life easy as the Operations Officer to see where my team needs to focus. The API and Quickbooks integration make my billing smooth and fast. I am able to go from ticket to invoice in just a few clicks. Any time I have needed help the team has been quick to get on a call or help me with any issues that I have been facing. Overall amazing product. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

The only thing I wish I could have different is a better way to escalate tickets to higher level techs. I am sure this is something that is in the works. Review collected by and hosted on G2.com.

David B.

Founder and Managing Director

Small-Business (50 or fewer emp.)

10/31/2026

"A Reliable Platform That Saves Us Time Every Day"

5/5

What do you like best about NinjaOne?

What I like best about NinjaOne is having endpoint management, patching, scripting, remote access, monitoring, and backup visibility all in one interface, rather than constantly switching between multiple tools. The automation capabilities have saved our team countless hours. We use automated patching policies, monitoring alerts, and remediation scripts to take care of routine maintenance with little to no technician intervention. Review collected by and hosted on G2.com.

What do you dislike about NinjaOne?

There are a few areas where Improvement is warranted. Reporting, Integrations (the number of and depth of), tuning alerts across multiple customer environments, and UI consistency across modules. That said, none of these issues are significant enough to outweigh the benefits. Review collected by and hosted on G2.com.

What problems is NinjaOne solving and how is that benefiting you?

NinjaOne helps us manage patching, monitoring, remote support, and endpoint maintenance from a single platform, saving our team significant bandwidth every day. The automation and proactive alerting allow us to resolve issues before users are impacted, reducing downtime and improving satisfaction. It has also helped us scale more efficiently without adding the same level of overhead. Review collected by and hosted on G2.com.