Top Free IT Service Management Tools
Check out our list of free IT Service Management Tools. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.
If you'd like to see more products and to evaluate additional feature options, compare all IT Service Management Tools to ensure you get the right product.
View Free IT Service Management Tools
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
68 IT Service Management (ITSM) Tools Products Available
View all IT Service Management Tools
(3,706)4.7 out of 5
2nd Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for NinjaOne
OverviewUser Satisfaction
NinjaOne features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.8
8.4
Policy Dictation
Average: 8.2
7.7
Process Workflow
Average: 8.7
(11,447)4.7 out of 5
Entry Level Price:Free
7th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for ClickUp
OverviewUser Satisfaction
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.8
8.4
Policy Dictation
Average: 8.2
8.8
Process Workflow
Average: 8.7
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(1,315)4.6 out of 5
Entry Level Price:$19.00
5th Easiest To Use in IT Service Management (ITSM) Tools software
OverviewUser Satisfaction
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.8
8.1
Policy Dictation
Average: 8.2
8.8
Process Workflow
Average: 8.7
BG
Freshservice has been a valuable tool, that is not only cost friendly, but also user friendly. It has helped our organization stay focused and... Read review
DH
Freshservice offers an intuitive, modern interface that’s easy for both agents and end users to navigate. The modular structure makes it adaptable... Read review
(740)4.5 out of 5
8th Easiest To Use in IT Service Management (ITSM) Tools software
OverviewUser Satisfaction
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.8
8.3
Policy Dictation
Average: 8.2
8.9
Process Workflow
Average: 8.7
HP
Organize high volumes of requests in a centralized system.
Consolidate interactions into one thread.
Maintain customer service standards.... Read review
AC
One of the main strengths of SysAid is its ease of use. The intuitive interface facilitates navigation and access to key functions, allowing... Read review
(964)4.3 out of 5
Entry Level Price:0 /agent/month
12th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for Jira Service Management
OverviewUser Satisfaction
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.8
8.6
Policy Dictation
Average: 8.2
8.8
Process Workflow
Average: 8.7
MS
Ease of ticket creation and assignments. Read review
AK
Jira service management is a tool that helps team manage for customer service and it services. it gives issues, assistance and track the status of... Read review
(1,073)4.6 out of 5
3rd Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for Atera
OverviewUser Satisfaction
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.8
8.1
Policy Dictation
Average: 8.2
8.4
Process Workflow
Average: 8.7
OverviewUser Satisfaction
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.8
7.5
Policy Dictation
Average: 8.2
8.7
Process Workflow
Average: 8.7
NG
Solarwinds Help Desk tool is easy to use and has a simple interface.
Tool has the features for Knowledge based documetation for common... Read review
SA
Best product for raising tickets at low cost. Read review
OverviewUser Satisfaction
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.8
8.5
Policy Dictation
Average: 8.2
8.3
Process Workflow
Average: 8.7
MM
*Is an exelent tool for raising, tracking and monitoring tasked raised by any department.
*FIles can easily be attached and dowloaded, hassle... Read review
UO
As a vivantio user, it is very convenient to use and a user friendly application. Read review
OverviewUser Satisfaction
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.8
8.1
Policy Dictation
Average: 8.2
8.9
Process Workflow
Average: 8.7
UI
This is one of the best service desk tools in the industry to adhere ITSM process. Incident Management, Change Management and Asset Management... Read review
NG
ManageEngine is user friendly and very use to use.
Price point is lower compare to it's compitator. Read review
(5,558)4.5 out of 5
View top Consulting Services for Automation Anywhere Agentic Process Automation
OverviewUser Satisfaction
Automation Anywhere Agentic Process Automation features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.8
0.0
No information available
0.0
No information available
0.0
No information available
(105)4.8 out of 5
Entry Level Price:Starting at $19.00
4th Easiest To Use in IT Service Management (ITSM) Tools software
YA
We have many options to complete the information, to correctly follow up on each case. It is very important to have so much easy to exploit... Read review
AI
Cost-effective with a clean user interface. It is easy to navigate and well organized. Been using it for 10 years and have enjoyed the... Read review
OverviewUser Satisfaction
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.3
Administration Console
Average: 8.8
8.3
Policy Dictation
Average: 8.2
8.3
Process Workflow
Average: 8.7
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
OverviewUser Satisfaction
SolarWinds IT Incident Response (Squadcast) features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.8
8.8
Policy Dictation
Average: 8.2
9.1
Process Workflow
Average: 8.7
CO
Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Read review
UL
We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most... Read review
(132)4.8 out of 5
Entry Level Price:R$89.90
1st Easiest To Use in IT Service Management (ITSM) Tools software
OverviewUser Satisfaction
Milvus TI features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.8
9.2
Policy Dictation
Average: 8.2
8.9
Process Workflow
Average: 8.7
AS
Extremely complete and customizable tool, excellent support and onboarding as well. In addition to great cost-effectiveness. Read review
JF
What I like most about Milvus IT is the ease of use. The platform is well-organized, practical, and helps manage everything simply, without... Read review
OverviewUser Satisfaction
Helpdesk 365 features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
8.3
Administration Console
Average: 8.8
7.2
Policy Dictation
Average: 8.2
8.6
Process Workflow
Average: 8.7
DF
I like Helpdesk because you are able to know about customers information name,email database may also include past purchase.
Helpdesk 365... Read review
AP
It is a free ticketing system ,without any additional charges unlike other systems.
You can use your mobile phone for ticketing ,Our team works... Read review
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