Best Software for 2025 is now live!
View the Winners

Top Free IT Service Management Tools

Check out our list of free IT Service Management Tools. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features.

If you'd like to see more products and to evaluate additional feature options, compare all IT Service Management Tools to ensure you get the right product.

View Free IT Service Management Tools

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
50 IT Service Management (ITSM) Tools Products Available
View all IT Service Management Tools
View all IT Service Management Tools
Freshservice
By Freshworks
(1,238)4.6 out of 5
Optimized for quick response
4th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.9
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • AM
    It is cost effective and good for small organisation. 1. Easily customizable of requirement. 2. Automation can be done 3. Dashboard facility is... Read review
    Verified User in Logistics and Supply Chain
    AL
    1. out-of-box functionalities 2. ready to use features 3. AI components 4. low-code dev 5. drag and drop approach for workflows, less coding... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.9
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
AM
It is cost effective and good for small organisation. 1. Easily customizable of requirement. 2. Automation can be done 3. Dashboard facility is... Read review
Verified User in Logistics and Supply Chain
AL
1. out-of-box functionalities 2. ready to use features 3. AI components 4. low-code dev 5. drag and drop approach for workflows, less coding... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Optimized for quick response
7th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for Zendesk Support Suite
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.6
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.4
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.6
Process Workflow
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
See Exclusive Offers
ClickUp
By ClickUp
(10,041)4.7 out of 5
Optimized for quick response
8th Easiest To Use in IT Service Management (ITSM) Tools software
View top Consulting Services for ClickUp
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ClickUp is an all-in-one productivity platform. It’s the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more. Easily custom

    Users
    • CEO
    • Owner
    Industries
    • Marketing and Advertising
    • Computer Software
    Market Segment
    • 79% Small-Business
    • 17% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ClickUp is a project management tool that allows users to organize their work, manage tasks, set deadlines, and track progress.
    • Reviewers like the program's flexibility, customization options, and the ability to integrate with other tools, praising its user-friendly interface and the support team's readiness to offer tailored solutions.
    • Users experienced issues with the mobile app, found the user interface to be complex and congested, and reported occasional glitches and slow loading times.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ClickUp features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.6
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    8.8
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ClickUp
    Company Website
    Year Founded
    2017
    HQ Location
    San Diego, California
    Twitter
    @clickup
    68,075 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,223 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ClickUp is an all-in-one productivity platform. It’s the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more. Easily custom

Users
  • CEO
  • Owner
Industries
  • Marketing and Advertising
  • Computer Software
Market Segment
  • 79% Small-Business
  • 17% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ClickUp is a project management tool that allows users to organize their work, manage tasks, set deadlines, and track progress.
  • Reviewers like the program's flexibility, customization options, and the ability to integrate with other tools, praising its user-friendly interface and the support team's readiness to offer tailored solutions.
  • Users experienced issues with the mobile app, found the user interface to be complex and congested, and reported occasional glitches and slow loading times.
ClickUp features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.6
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
8.8
Process Workflow
Average: 8.6
Seller Details
Seller
ClickUp
Company Website
Year Founded
2017
HQ Location
San Diego, California
Twitter
@clickup
68,075 Twitter followers
LinkedIn® Page
www.linkedin.com
1,223 employees on LinkedIn®
SysAid
By SysAid
(710)4.5 out of 5
Optimized for quick response
5th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowe

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.4
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SM
    We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and... Read review
    SC
    SysAid's user-friendly interface and powerful remote access capabilities have significantly improved our IT support workflow. The comprehensive... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Tel Aviv
    Twitter
    @sysaid
    9,857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    218 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowe

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.4
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
SM
We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and... Read review
SC
SysAid's user-friendly interface and powerful remote access capabilities have significantly improved our IT support workflow. The comprehensive... Read review
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@sysaid
9,857 Twitter followers
LinkedIn® Page
www.linkedin.com
218 employees on LinkedIn®
NinjaOne
By NinjaOne
(1,828)4.7 out of 5
Optimized for quick response
1st Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is

    Users
    • IT Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 49% Mid-Market
    • 47% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • NinjaOne is a remote monitoring and management tool that provides detailed information about hardware configuration, software installed, and patch levels, and offers remote access to the file system, registry, services, and command line access for system and Powershell to run individual commands or scripts.
    • Reviewers frequently mention the ease of use, intuitive layout, quick deployment, and the ability to manage multiple clients' computers within one login/screen as some of the positive aspects of NinjaOne.
    • Reviewers mentioned issues with the interface taking time to learn, reports being difficult to configure, limitations on some operating systems, and problems with duplicate devices during deployment as some of the negative aspects of NinjaOne.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • NinjaOne features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    8.1
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    NinjaOne
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @NinjaOne
    3,139 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,319 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is

Users
  • IT Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 49% Mid-Market
  • 47% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • NinjaOne is a remote monitoring and management tool that provides detailed information about hardware configuration, software installed, and patch levels, and offers remote access to the file system, registry, services, and command line access for system and Powershell to run individual commands or scripts.
  • Reviewers frequently mention the ease of use, intuitive layout, quick deployment, and the ability to manage multiple clients' computers within one login/screen as some of the positive aspects of NinjaOne.
  • Reviewers mentioned issues with the interface taking time to learn, reports being difficult to configure, limitations on some operating systems, and problems with duplicate devices during deployment as some of the negative aspects of NinjaOne.
NinjaOne features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
8.1
Process Workflow
Average: 8.6
Seller Details
Seller
NinjaOne
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@NinjaOne
3,139 Twitter followers
LinkedIn® Page
www.linkedin.com
1,319 employees on LinkedIn®
SolarWinds Service Desk
By SolarWinds Worldwide LLC
(742)4.3 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams (and other departments) deliver reliable, efficient service. It integrates tools for managing incidents,

    Users
    • IT Manager
    • Systems Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 68% Mid-Market
    • 24% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SolarWinds Service Desk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    7.7
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Yan Naing M.
    YM
    It save time and easy to track and escalate the ticket. It is simple reporting and so easy to use it. Read review
    Alex R.
    AR
    Automated and cost efficient servicing. More efficient than using manual resources. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SolarWinds Worldwide LLC
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    20,054 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,655 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Service Desk is an all-in-one service management platform designed to help IT teams (and other departments) deliver reliable, efficient service. It integrates tools for managing incidents,

Users
  • IT Manager
  • Systems Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 68% Mid-Market
  • 24% Enterprise
SolarWinds Service Desk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
7.7
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.6
Yan Naing M.
YM
It save time and easy to track and escalate the ticket. It is simple reporting and so easy to use it. Read review
Alex R.
AR
Automated and cost efficient servicing. More efficient than using manual resources. Read review
Seller Details
Seller
SolarWinds Worldwide LLC
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
20,054 Twitter followers
LinkedIn® Page
www.linkedin.com
2,655 employees on LinkedIn®
Jira Service Management
By Atlassian
(779)4.2 out of 5
13th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape w

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Enterprise
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.8
    9.0
    Administration Console
    Average: 8.7
    8.6
    Policy Dictation
    Average: 8.1
    8.9
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Bhargav N.
    BN
    Track and prioritize service requests: Jira Service Management allows you to track and prioritize service requests and incidents, ensuring that... Read review
    Naman M.
    NM
    The software offers a centralized platform where service requests can be managed, prioritized, and assigned to the relevant team members. This... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Year Founded
    2002
    HQ Location
    Sydney
    Twitter
    @Atlassian
    104,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,744 employees on LinkedIn®
    Ownership
    NASDAQ:TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape w

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Enterprise
  • 40% Mid-Market
Jira Service Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.8
9.0
Administration Console
Average: 8.7
8.6
Policy Dictation
Average: 8.1
8.9
Process Workflow
Average: 8.6
Bhargav N.
BN
Track and prioritize service requests: Jira Service Management allows you to track and prioritize service requests and incidents, ensuring that... Read review
Naman M.
NM
The software offers a centralized platform where service requests can be managed, prioritized, and assigned to the relevant team members. This... Read review
Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney
Twitter
@Atlassian
104,678 Twitter followers
LinkedIn® Page
www.linkedin.com
19,744 employees on LinkedIn®
Ownership
NASDAQ:TEAM
Learn more
Atera
By Atera
(788)4.6 out of 5
Optimized for quick response
2nd Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is an IT management platform that combines remote monitoring, ticket management, and task automation, aiming to simplify IT operations.
    • Users frequently mention the platform's ease of use, cost-effective per-technician pricing model, and its automation features that enhance productivity by reducing manual tasks.
    • Users reported performance issues such as the Atera Agent being slow or crashing, basic SNMP monitoring feature, and concerns over recent price increases.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    8.0
    Policy Dictation
    Average: 8.1
    8.4
    Process Workflow
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,592 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is an IT management platform that combines remote monitoring, ticket management, and task automation, aiming to simplify IT operations.
  • Users frequently mention the platform's ease of use, cost-effective per-technician pricing model, and its automation features that enhance productivity by reducing manual tasks.
  • Users reported performance issues such as the Atera Agent being slow or crashing, basic SNMP monitoring feature, and concerns over recent price increases.
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
8.0
Policy Dictation
Average: 8.1
8.4
Process Workflow
Average: 8.6
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,592 Twitter followers
LinkedIn® Page
www.linkedin.com
386 employees on LinkedIn®
Vivantio
By Vivantio
(291)4.3 out of 5
Optimized for quick response
12th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Starting at $59.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

    Users
    • IT Manager
    Industries
    • Information Technology and Services
    • Outsourcing/Offshoring
    Market Segment
    • 57% Mid-Market
    • 28% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Vivantio features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.8
    8.8
    Administration Console
    Average: 8.7
    8.5
    Policy Dictation
    Average: 8.1
    8.2
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SK
    It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users. Read review
    MM
    *Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Vivantio
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @Vivantio
    114 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vivantio provides service management software for teams that support internal and external customers. Our platform scales to meet the needs of large, multi-site organizations, optimizing workflows acr

Users
  • IT Manager
Industries
  • Information Technology and Services
  • Outsourcing/Offshoring
Market Segment
  • 57% Mid-Market
  • 28% Enterprise
Vivantio features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.8
8.8
Administration Console
Average: 8.7
8.5
Policy Dictation
Average: 8.1
8.2
Process Workflow
Average: 8.6
SK
It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users. Read review
MM
*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. *FIles can easily be attached and dowloaded, hassle... Read review
Seller Details
Seller
Vivantio
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@Vivantio
114 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
ManageEngine ServiceDesk Plus
By ManageEngine
(231)4.2 out of 5
Save to My Lists
Entry Level Price:Starts at $1195 (For ...
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

    Users
    • System Administrator
    • IT Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 60% Mid-Market
    • 30% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.4
    Administration Console
    Average: 8.7
    7.9
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • MT
    Easy to setup, competitive features and pricing. Most basic features are configured and ready to go OOTB. Does basic integration with O365... Read review
    Setu Bandhan S.
    SS
    It's fully customizable as per your organizational needs with lots of built-in templates. All the required items I was seeking at the service desk... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ManageEngine
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,655 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    418 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT supp

Users
  • System Administrator
  • IT Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 60% Mid-Market
  • 30% Enterprise
ManageEngine ServiceDesk Plus features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.4
Administration Console
Average: 8.7
7.9
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.6
MT
Easy to setup, competitive features and pricing. Most basic features are configured and ready to go OOTB. Does basic integration with O365... Read review
Setu Bandhan S.
SS
It's fully customizable as per your organizational needs with lots of built-in templates. All the required items I was seeking at the service desk... Read review
Seller Details
Seller
ManageEngine
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,655 Twitter followers
LinkedIn® Page
www.linkedin.com
418 employees on LinkedIn®
Learn more
DevRev
By DevRev
(120)4.5 out of 5
Save to My Lists
Entry Level Price:$19.99
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

    Users
    • Product Manager
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 40% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • DevRev features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.8
    6.7
    Administration Console
    Average: 8.7
    6.7
    Policy Dictation
    Average: 8.1
    7.9
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Insurance
    UI
    allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DevRev
    Company Website
    Year Founded
    2020
    HQ Location
    Palo Alto, CA
    Twitter
    @devrev
    2,888 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    547 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, su

Users
  • Product Manager
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 40% Small-Business
DevRev features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.8
6.7
Administration Console
Average: 8.7
6.7
Policy Dictation
Average: 8.1
7.9
Process Workflow
Average: 8.6
Verified User in Insurance
UI
allowing customers to download your app isn't always enough. if they don't use it regularly, the app has no price. The analytics tool gives... Read review
Seller Details
Seller
DevRev
Company Website
Year Founded
2020
HQ Location
Palo Alto, CA
Twitter
@devrev
2,888 Twitter followers
LinkedIn® Page
www.linkedin.com
547 employees on LinkedIn®
Learn more
Squadcast
By Squadcast Inc.
(308)4.4 out of 5
Optimized for quick response
15th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:$9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

    Users
    • DevOps Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 49% Mid-Market
    • 41% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Squadcast features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Administration Console
    Average: 8.7
    8.8
    Policy Dictation
    Average: 8.1
    9.1
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Christopher O.
    CO
    Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Read review
    Verified User in Logistics and Supply Chain
    UL
    We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Squadcast Inc.
    Company Website
    Year Founded
    2017
    HQ Location
    San Francisco, US
    Twitter
    @squadcastHQ
    307 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    56 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Squadcast is a leading unified incident management platform designed to help enterprises automate incident response, minimize downtime, and improve tech team efficiency through our Reliability Automat

Users
  • DevOps Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 49% Mid-Market
  • 41% Small-Business
Squadcast features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
8.8
Policy Dictation
Average: 8.1
9.1
Process Workflow
Average: 8.6
Christopher O.
CO
Generally easy to setup and administer. Mostly a set and forget kind of thing. Price is competitive vs some of the incumbents. Read review
Verified User in Logistics and Supply Chain
UL
We are a small to medium sized business that develops and operates cloud based software services to customers primarily in manufacturing. Most... Read review
Seller Details
Seller
Squadcast Inc.
Company Website
Year Founded
2017
HQ Location
San Francisco, US
Twitter
@squadcastHQ
307 Twitter followers
LinkedIn® Page
www.linkedin.com
56 employees on LinkedIn®
Xurrent
By Xurrent
(81)4.6 out of 5
Optimized for quick response
14th Easiest To Use in IT Service Management (ITSM) Tools software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

    Users
    No information available
    Industries
    • Information Technology and Services
    • Insurance
    Market Segment
    • 49% Enterprise
    • 30% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Xurrent features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.8
    9.1
    Administration Console
    Average: 8.7
    8.2
    Policy Dictation
    Average: 8.1
    9.0
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SM
    We work across + 300 companies with multiple service desks, different services, and different wishes for SLA, self-service designs and ITIL... Read review
    TC
    The tool is straightforward to use. It has increased our speed of delivery as 95% of what we develop in the tool is configuration. We have seen... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Xurrent
    Company Website
    Year Founded
    2010
    HQ Location
    Santa Barbara, US
    Twitter
    @4me
    269 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    125 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Xurrent is service management for the modern enterprise. Purpose-built for today’s IT leaders and service providers, Xurrent’s AI-forward platform is easy to deploy with a low TCO that enables you to

Users
No information available
Industries
  • Information Technology and Services
  • Insurance
Market Segment
  • 49% Enterprise
  • 30% Mid-Market
Xurrent features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.8
9.1
Administration Console
Average: 8.7
8.2
Policy Dictation
Average: 8.1
9.0
Process Workflow
Average: 8.6
SM
We work across + 300 companies with multiple service desks, different services, and different wishes for SLA, self-service designs and ITIL... Read review
TC
The tool is straightforward to use. It has increased our speed of delivery as 95% of what we develop in the tool is configuration. We have seen... Read review
Seller Details
Seller
Xurrent
Company Website
Year Founded
2010
HQ Location
Santa Barbara, US
Twitter
@4me
269 Twitter followers
LinkedIn® Page
www.linkedin.com
125 employees on LinkedIn®
Serviceaide ChangeGear
By ServiceAide
(99)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

    Users
    No information available
    Industries
    • Hospital & Health Care
    • Information Technology and Services
    Market Segment
    • 53% Mid-Market
    • 41% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Serviceaide ChangeGear features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.8
    8.1
    Administration Console
    Average: 8.7
    7.9
    Policy Dictation
    Average: 8.1
    8.7
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
    Verified User in Hospital & Health Care
    AH
    Out of the box prepackaged ITL workflow. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ServiceAide
    Company Website
    Year Founded
    2016
    HQ Location
    San Jose, California
    Twitter
    @ServiceAide
    11 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    92 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to b

Users
No information available
Industries
  • Hospital & Health Care
  • Information Technology and Services
Market Segment
  • 53% Mid-Market
  • 41% Enterprise
Serviceaide ChangeGear features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.8
8.1
Administration Console
Average: 8.7
7.9
Policy Dictation
Average: 8.1
8.7
Process Workflow
Average: 8.6
Verified User in Information Technology and Services
AI
ChangeGear provides a package of services that completely cover our ITSM needs and is fully compliant with the ITIL framework. The product is also... Read review
Verified User in Hospital & Health Care
AH
Out of the box prepackaged ITL workflow. Read review
Seller Details
Seller
ServiceAide
Company Website
Year Founded
2016
HQ Location
San Jose, California
Twitter
@ServiceAide
11 Twitter followers
LinkedIn® Page
www.linkedin.com
92 employees on LinkedIn®
OpenText Service Management Automation X (SMAX)
By OpenText
(71)4.2 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 55% Enterprise
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OpenText Service Management Automation X (SMAX) features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 8.8
    8.7
    Administration Console
    Average: 8.7
    8.3
    Policy Dictation
    Average: 8.1
    9.4
    Process Workflow
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Information Technology and Services
    AI
    The knowledge base is a great tool that works when it is indexed properly. Read review
    Verified User in Insurance
    II
    HPSM Service Manager is a single app for managing Interactions, Incidents, Problems, and Changes. It allows me to easily manage any end-users... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OpenText
    Year Founded
    1991
    HQ Location
    Waterloo, ON
    Twitter
    @OpenText
    21,942 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    22,114 employees on LinkedIn®
    Ownership
    NASDAQ:OTEX
Product Description
How are these determined?Information
This description is provided by the seller.

OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower us

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 55% Enterprise
  • 24% Mid-Market
OpenText Service Management Automation X (SMAX) features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 8.8
8.7
Administration Console
Average: 8.7
8.3
Policy Dictation
Average: 8.1
9.4
Process Workflow
Average: 8.6
Verified User in Information Technology and Services
AI
The knowledge base is a great tool that works when it is indexed properly. Read review
Verified User in Insurance
II
HPSM Service Manager is a single app for managing Interactions, Incidents, Problems, and Changes. It allows me to easily manage any end-users... Read review
Seller Details
Seller
OpenText
Year Founded
1991
HQ Location
Waterloo, ON
Twitter
@OpenText
21,942 Twitter followers
LinkedIn® Page
www.linkedin.com
22,114 employees on LinkedIn®
Ownership
NASDAQ:OTEX
Learn more