Best Software for 2025 is now live!
|| products.size

Best Inbound Call Tracking Software for Medium-Sized Businesses

Alanna Iwuh
A
Researched and written by Alanna Iwuh

Products classified in the overall Inbound Call Tracking category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Inbound Call Tracking to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Inbound Call Tracking category.

In addition to qualifying for inclusion in the Inbound Call Tracking Software category, to qualify for inclusion in the Medium-Sized Business Inbound Call Tracking Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

1 filter applied
Clear All
21 Listings in Inbound Call Tracking Available
(577)4.6 out of 5
3rd Easiest To Use in Inbound Call Tracking software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 61% Mid-Market
    • 29% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ozonetel CloudAgent Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    228
    Features
    139
    Call Management
    137
    Call Quality
    116
    Helpful
    103
    Cons
    Call Issues
    108
    Connection Issues
    97
    Call Connectivity Issues
    76
    Technical Issues
    64
    Connectivity Issues
    62
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ozonetel CloudAgent features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Performance and Reliability
    Average: 8.7
    9.0
    Visitor & Keyword Tracking
    Average: 8.4
    9.1
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    784 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel offers a highly adaptable cloud contact center solution for customer-first companies of all sizes. Ozonetel’s all-in-one enterprise-grade call center software combines cutting-edge power dial

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 61% Mid-Market
  • 29% Small-Business
Ozonetel CloudAgent Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
228
Features
139
Call Management
137
Call Quality
116
Helpful
103
Cons
Call Issues
108
Connection Issues
97
Call Connectivity Issues
76
Technical Issues
64
Connectivity Issues
62
Ozonetel CloudAgent features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.3
Performance and Reliability
Average: 8.7
9.0
Visitor & Keyword Tracking
Average: 8.4
9.1
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
784 Twitter followers
LinkedIn® Page
www.linkedin.com
339 employees on LinkedIn®
(1,504)4.6 out of 5
Optimized for quick response
7th Easiest To Use in Inbound Call Tracking software
View top Consulting Services for CallRail
Save to My Lists
20% off: $40/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketi

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Real Estate
    Market Segment
    • 76% Small-Business
    • 21% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • CallRail is a platform that allows businesses to create different phone numbers for each marketing channel, track calls, and gain insights into marketing and customer service efforts.
    • Users frequently mention the ability to transcribe calls, track marketing efforts, and the excellent customer service as key benefits of using CallRail.
    • Reviewers noted that the platform can be confusing to navigate, has issues with SMS and integration, and the AI used to summarize calls can make mistakes.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallRail Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    110
    Features
    89
    Call Tracking
    82
    Helpful
    68
    Call Recording
    65
    Cons
    Missing Features
    36
    Expensive
    24
    Call Issues
    23
    Learning Curve
    22
    Number Issues
    22
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallRail features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Performance and Reliability
    Average: 8.7
    8.6
    Visitor & Keyword Tracking
    Average: 8.4
    8.8
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CallRail
    Company Website
    Year Founded
    2011
    HQ Location
    Atlanta, GA
    Twitter
    @CallRail
    6,147 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    314 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallRail makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our marketi

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Real Estate
Market Segment
  • 76% Small-Business
  • 21% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • CallRail is a platform that allows businesses to create different phone numbers for each marketing channel, track calls, and gain insights into marketing and customer service efforts.
  • Users frequently mention the ability to transcribe calls, track marketing efforts, and the excellent customer service as key benefits of using CallRail.
  • Reviewers noted that the platform can be confusing to navigate, has issues with SMS and integration, and the AI used to summarize calls can make mistakes.
CallRail Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
110
Features
89
Call Tracking
82
Helpful
68
Call Recording
65
Cons
Missing Features
36
Expensive
24
Call Issues
23
Learning Curve
22
Number Issues
22
CallRail features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
8.9
Performance and Reliability
Average: 8.7
8.6
Visitor & Keyword Tracking
Average: 8.4
8.8
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Seller
CallRail
Company Website
Year Founded
2011
HQ Location
Atlanta, GA
Twitter
@CallRail
6,147 Twitter followers
LinkedIn® Page
www.linkedin.com
314 employees on LinkedIn®

This is how G2 Deals can help you:

  • Easily shop for curated – and trusted – software
  • Own your own software buying journey
  • Discover exclusive deals on software
(919)4.5 out of 5
12th Easiest To Use in Inbound Call Tracking software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

    Users
    • Digital Marketing Manager
    • Owner
    Industries
    • Marketing and Advertising
    • Hospital & Health Care
    Market Segment
    • 39% Small-Business
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Invoca Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    25
    Helpful
    24
    Customer Support
    20
    Analytics
    15
    Call Tracking
    14
    Cons
    Learning Curve
    9
    Steep Learning Curve
    8
    Inaccurate Data Analysis
    7
    Lack of Information
    7
    Inaccurate Reporting
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Invoca features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Performance and Reliability
    Average: 8.7
    8.6
    Visitor & Keyword Tracking
    Average: 8.4
    9.0
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Invoca
    Company Website
    Year Founded
    2008
    HQ Location
    Santa Barbara, CA
    Twitter
    @Invoca
    4,296 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    384 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue g

Users
  • Digital Marketing Manager
  • Owner
Industries
  • Marketing and Advertising
  • Hospital & Health Care
Market Segment
  • 39% Small-Business
  • 33% Mid-Market
Invoca Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
25
Helpful
24
Customer Support
20
Analytics
15
Call Tracking
14
Cons
Learning Curve
9
Steep Learning Curve
8
Inaccurate Data Analysis
7
Lack of Information
7
Inaccurate Reporting
6
Invoca features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.1
Performance and Reliability
Average: 8.7
8.6
Visitor & Keyword Tracking
Average: 8.4
9.0
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Seller
Invoca
Company Website
Year Founded
2008
HQ Location
Santa Barbara, CA
Twitter
@Invoca
4,296 Twitter followers
LinkedIn® Page
www.linkedin.com
384 employees on LinkedIn®
(528)4.7 out of 5
13th Easiest To Use in Inbound Call Tracking software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

    Users
    • Customer Service Representative
    • Account Manager
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 61% Mid-Market
    • 22% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Revenue.io Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    12
    Helpful
    11
    Customer Support
    7
    Easy Setup
    7
    Features
    7
    Cons
    Call Issues
    4
    Email Issues
    4
    Call Limitations
    3
    Call Management Issues
    3
    Change Management
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Revenue.io features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Performance and Reliability
    Average: 8.7
    9.4
    Visitor & Keyword Tracking
    Average: 8.4
    9.5
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2012
    HQ Location
    Los Angeles, CA
    Twitter
    @revenue_io
    4,405 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    107 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictab

Users
  • Customer Service Representative
  • Account Manager
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 61% Mid-Market
  • 22% Small-Business
Revenue.io Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
12
Helpful
11
Customer Support
7
Easy Setup
7
Features
7
Cons
Call Issues
4
Email Issues
4
Call Limitations
3
Call Management Issues
3
Change Management
3
Revenue.io features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.4
Performance and Reliability
Average: 8.7
9.4
Visitor & Keyword Tracking
Average: 8.4
9.5
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Year Founded
2012
HQ Location
Los Angeles, CA
Twitter
@revenue_io
4,405 Twitter followers
LinkedIn® Page
www.linkedin.com
107 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 51% Mid-Market
    • 27% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    14
    Easy Implementation
    14
    Easy Integrations
    14
    Integrations
    14
    Cons
    Expensive
    4
    Complex Features
    3
    Complexity
    3
    Missing Features
    3
    Audio Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.5
    Performance and Reliability
    Average: 8.7
    8.3
    Visitor & Keyword Tracking
    Average: 8.4
    8.5
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Vonage
    Company Website
    Year Founded
    2001
    HQ Location
    Holmdel, NJ
    Twitter
    @Vonage
    11,235 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,822 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, rep

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 51% Mid-Market
  • 27% Small-Business
Vonage Contact Center (formerly NewVoiceMedia) Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
14
Easy Implementation
14
Easy Integrations
14
Integrations
14
Cons
Expensive
4
Complex Features
3
Complexity
3
Missing Features
3
Audio Issues
2
Vonage Contact Center (formerly NewVoiceMedia) features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.5
Performance and Reliability
Average: 8.7
8.3
Visitor & Keyword Tracking
Average: 8.4
8.5
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Seller
Vonage
Company Website
Year Founded
2001
HQ Location
Holmdel, NJ
Twitter
@Vonage
11,235 Twitter followers
LinkedIn® Page
www.linkedin.com
2,822 employees on LinkedIn®
(696)4.5 out of 5
Optimized for quick response
15th Easiest To Use in Inbound Call Tracking software
Save to My Lists
Entry Level Price:$79.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

    Users
    • Owner
    • President
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 68% Small-Business
    • 29% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallTrackingMetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Call Tracking
    7
    Attribution Accuracy
    5
    Call Recording
    5
    Customer Support
    5
    Helpful
    5
    Cons
    Difficult Navigation
    5
    Learning Curve
    5
    Expensive
    4
    Missing Functionality
    3
    Steep Learning Curve
    3
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallTrackingMetrics features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Performance and Reliability
    Average: 8.7
    8.9
    Visitor & Keyword Tracking
    Average: 8.4
    9.1
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2009
    HQ Location
    231 Najoles Rd Suite 500, Millersville, MD 21108
    Twitter
    @CallTrac
    3,849 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    84 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallTrackingMetrics is a global conversation analytics provider that gives marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and

Users
  • Owner
  • President
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 68% Small-Business
  • 29% Mid-Market
CallTrackingMetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Call Tracking
7
Attribution Accuracy
5
Call Recording
5
Customer Support
5
Helpful
5
Cons
Difficult Navigation
5
Learning Curve
5
Expensive
4
Missing Functionality
3
Steep Learning Curve
3
CallTrackingMetrics features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.1
Performance and Reliability
Average: 8.7
8.9
Visitor & Keyword Tracking
Average: 8.4
9.1
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Company Website
Year Founded
2009
HQ Location
231 Najoles Rd Suite 500, Millersville, MD 21108
Twitter
@CallTrac
3,849 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
(225)4.9 out of 5
Optimized for quick response
1st Easiest To Use in Inbound Call Tracking software
Save to My Lists
Entry Level Price:$30.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

    Users
    • Owner
    • CEO
    Industries
    • Marketing and Advertising
    • Construction
    Market Segment
    • 87% Small-Business
    • 12% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • WhatConverts Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    92
    Helpful
    56
    Ease of Use
    55
    Easy Setup
    33
    Call Tracking
    32
    Cons
    Integration Issues
    13
    Limited Integration
    13
    Expensive
    10
    Learning Curve
    9
    Limited Options
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • WhatConverts features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Performance and Reliability
    Average: 8.7
    9.3
    Visitor & Keyword Tracking
    Average: 8.4
    9.4
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2014
    HQ Location
    Charlotte, NC
    Twitter
    @whatconverts
    261 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working.

Users
  • Owner
  • CEO
Industries
  • Marketing and Advertising
  • Construction
Market Segment
  • 87% Small-Business
  • 12% Mid-Market
WhatConverts Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
92
Helpful
56
Ease of Use
55
Easy Setup
33
Call Tracking
32
Cons
Integration Issues
13
Limited Integration
13
Expensive
10
Learning Curve
9
Limited Options
8
WhatConverts features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 9.0
9.5
Performance and Reliability
Average: 8.7
9.3
Visitor & Keyword Tracking
Average: 8.4
9.4
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Company Website
Year Founded
2014
HQ Location
Charlotte, NC
Twitter
@whatconverts
261 Twitter followers
LinkedIn® Page
www.linkedin.com
31 employees on LinkedIn®
(462)4.7 out of 5
2nd Easiest To Use in Inbound Call Tracking software
Save to My Lists
Entry Level Price:Starting at $19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    At 800.com, we're dedicated to helping businesses connect with their customers. As a leading provider of toll-free phone numbers, vanity phone numbers, and call software, we make it simple for compani

    Users
    • Owner
    • CEO
    Industries
    • Retail
    • Construction
    Market Segment
    • 89% Small-Business
    • 10% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 800.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    67
    Customer Support
    43
    Number Management
    43
    Easy Setup
    33
    Helpful
    28
    Cons
    Expensive
    9
    Number Management
    8
    Call Connectivity Issues
    5
    Not Intuitive
    5
    Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 800.com features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Performance and Reliability
    Average: 8.7
    8.4
    Visitor & Keyword Tracking
    Average: 8.4
    8.9
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    800.com
    Year Founded
    2008
    HQ Location
    Sarasota, Florida
    LinkedIn® Page
    www.linkedin.com
    28 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

At 800.com, we're dedicated to helping businesses connect with their customers. As a leading provider of toll-free phone numbers, vanity phone numbers, and call software, we make it simple for compani

Users
  • Owner
  • CEO
Industries
  • Retail
  • Construction
Market Segment
  • 89% Small-Business
  • 10% Mid-Market
800.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
67
Customer Support
43
Number Management
43
Easy Setup
33
Helpful
28
Cons
Expensive
9
Number Management
8
Call Connectivity Issues
5
Not Intuitive
5
Learning Curve
4
800.com features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.1
Performance and Reliability
Average: 8.7
8.4
Visitor & Keyword Tracking
Average: 8.4
8.9
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Seller
800.com
Year Founded
2008
HQ Location
Sarasota, Florida
LinkedIn® Page
www.linkedin.com
28 employees on LinkedIn®
(212)4.6 out of 5
5th Easiest To Use in Inbound Call Tracking software
Save to My Lists
Entry Level Price:$24.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

    Users
    • CEO
    Industries
    • Insurance
    • Computer Software
    Market Segment
    • 78% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ringover Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    30
    Customer Support
    14
    Intuitive
    13
    Reliability
    13
    User Interface
    13
    Cons
    Expensive
    6
    Glitches
    5
    Mobile App Issues
    5
    Number Issues
    5
    Software Bugs
    5
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ringover features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Performance and Reliability
    Average: 8.7
    8.6
    Visitor & Keyword Tracking
    Average: 8.4
    9.0
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ringover
    Year Founded
    2018
    HQ Location
    Montrouge
    Twitter
    @ringoverapp
    856 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    121 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients

Users
  • CEO
Industries
  • Insurance
  • Computer Software
Market Segment
  • 78% Small-Business
  • 21% Mid-Market
Ringover Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
30
Customer Support
14
Intuitive
13
Reliability
13
User Interface
13
Cons
Expensive
6
Glitches
5
Mobile App Issues
5
Number Issues
5
Software Bugs
5
Ringover features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.8
Performance and Reliability
Average: 8.7
8.6
Visitor & Keyword Tracking
Average: 8.4
9.0
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Seller
Ringover
Year Founded
2018
HQ Location
Montrouge
Twitter
@ringoverapp
856 Twitter followers
LinkedIn® Page
www.linkedin.com
121 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Discover what happens before, during, and after every call, and take real actions to drive marketing and operational efficiencies. Infinity is a world class ISO 27001 Certified call intelligence platf

    Users
    • Digital Marketing Manager
    Industries
    • Marketing and Advertising
    • Leisure, Travel & Tourism
    Market Segment
    • 44% Mid-Market
    • 30% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Infinity Call Tracking Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Service
    2
    Customer Support
    2
    Ease of Use
    2
    Accuracy
    1
    Business Tools
    1
    Cons
    Complexity
    1
    Integration Issues
    1
    Lack of Intuitiveness
    1
    Learning Curve
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Infinity Call Tracking features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Performance and Reliability
    Average: 8.7
    9.0
    Visitor & Keyword Tracking
    Average: 8.4
    9.3
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Reigate, Surrey
    Twitter
    @_infinity_co
    1,097 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    408 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Discover what happens before, during, and after every call, and take real actions to drive marketing and operational efficiencies. Infinity is a world class ISO 27001 Certified call intelligence platf

Users
  • Digital Marketing Manager
Industries
  • Marketing and Advertising
  • Leisure, Travel & Tourism
Market Segment
  • 44% Mid-Market
  • 30% Small-Business
Infinity Call Tracking Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Service
2
Customer Support
2
Ease of Use
2
Accuracy
1
Business Tools
1
Cons
Complexity
1
Integration Issues
1
Lack of Intuitiveness
1
Learning Curve
1
Limited Customization
1
Infinity Call Tracking features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.3
Performance and Reliability
Average: 8.7
9.0
Visitor & Keyword Tracking
Average: 8.4
9.3
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Year Founded
2010
HQ Location
Reigate, Surrey
Twitter
@_infinity_co
1,097 Twitter followers
LinkedIn® Page
www.linkedin.com
408 employees on LinkedIn®
(150)4.9 out of 5
9th Easiest To Use in Inbound Call Tracking software
Save to My Lists
Entry Level Price:$0 per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ringba is the industry-leading inbound call tracking and analytics platform for businesses, call centers and professional pay per call marketers. Get more ROI than any other platform with Ringba's rea

    Users
    • CEO
    • Founder
    Industries
    • Marketing and Advertising
    • Insurance
    Market Segment
    • 78% Small-Business
    • 18% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ringba Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    25
    Ease of Use
    15
    Call Tracking
    9
    Positive Experience
    8
    Reporting
    8
    Cons
    Inaccurate Reporting
    3
    Complexity
    2
    Inefficiency
    2
    Limited Options
    2
    Poor Documentation
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ringba features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.0
    9.6
    Performance and Reliability
    Average: 8.7
    9.4
    Visitor & Keyword Tracking
    Average: 8.4
    9.7
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ringba
    Year Founded
    2016
    HQ Location
    Dover, Delaware
    Twitter
    @ringba
    1,136 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    76 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ringba is the industry-leading inbound call tracking and analytics platform for businesses, call centers and professional pay per call marketers. Get more ROI than any other platform with Ringba's rea

Users
  • CEO
  • Founder
Industries
  • Marketing and Advertising
  • Insurance
Market Segment
  • 78% Small-Business
  • 18% Mid-Market
Ringba Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
25
Ease of Use
15
Call Tracking
9
Positive Experience
8
Reporting
8
Cons
Inaccurate Reporting
3
Complexity
2
Inefficiency
2
Limited Options
2
Poor Documentation
2
Ringba features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.0
9.6
Performance and Reliability
Average: 8.7
9.4
Visitor & Keyword Tracking
Average: 8.4
9.7
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Seller
Ringba
Year Founded
2016
HQ Location
Dover, Delaware
Twitter
@ringba
1,136 Twitter followers
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
(63)4.9 out of 5
Optimized for quick response
8th Easiest To Use in Inbound Call Tracking software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Retreaver helps marketers, agencies and brands better understand their customer journey. Our cloud based software provides real-time inbound call data by tagging, tracking and routing the caller to th

    Users
    • President
    Industries
    • Marketing and Advertising
    • Insurance
    Market Segment
    • 79% Small-Business
    • 21% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Retreaver Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    13
    Customer Support
    11
    Reliability
    10
    Call Management
    5
    Positive Experience
    5
    Cons
    Learning Curve
    4
    Inaccurate Reporting
    2
    Inadequate Reporting
    2
    Steep Learning Curve
    2
    Access Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Retreaver features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.0
    9.8
    Performance and Reliability
    Average: 8.7
    9.6
    Visitor & Keyword Tracking
    Average: 8.4
    9.8
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Retreaver
    Company Website
    Year Founded
    2012
    HQ Location
    Toronto, Canada
    Twitter
    @helloretreaver
    4,112 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    15 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Retreaver helps marketers, agencies and brands better understand their customer journey. Our cloud based software provides real-time inbound call data by tagging, tracking and routing the caller to th

Users
  • President
Industries
  • Marketing and Advertising
  • Insurance
Market Segment
  • 79% Small-Business
  • 21% Mid-Market
Retreaver Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
13
Customer Support
11
Reliability
10
Call Management
5
Positive Experience
5
Cons
Learning Curve
4
Inaccurate Reporting
2
Inadequate Reporting
2
Steep Learning Curve
2
Access Limitations
1
Retreaver features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.0
9.8
Performance and Reliability
Average: 8.7
9.6
Visitor & Keyword Tracking
Average: 8.4
9.8
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Seller
Retreaver
Company Website
Year Founded
2012
HQ Location
Toronto, Canada
Twitter
@helloretreaver
4,112 Twitter followers
LinkedIn® Page
www.linkedin.com
15 employees on LinkedIn®
Entry Level Price:
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue wit

    Users
    • Owner
    Industries
    • Marketing and Advertising
    • Non-Profit Organization Management
    Market Segment
    • 69% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallFire features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    9.4
    Visitor & Keyword Tracking
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    CallFire
    Year Founded
    2004
    HQ Location
    Santa Monica, CA
    Twitter
    @CallFire
    22,386 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    17 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue wit

Users
  • Owner
Industries
  • Marketing and Advertising
  • Non-Profit Organization Management
Market Segment
  • 69% Small-Business
  • 24% Mid-Market
CallFire features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
9.4
Visitor & Keyword Tracking
Average: 8.4
0.0
No information available
Seller Details
Seller
CallFire
Year Founded
2004
HQ Location
Santa Monica, CA
Twitter
@CallFire
22,386 Twitter followers
LinkedIn® Page
www.linkedin.com
17 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue ac

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Internet
    Market Segment
    • 54% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Marchex features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Performance and Reliability
    Average: 8.7
    7.9
    Visitor & Keyword Tracking
    Average: 8.4
    7.3
    Privacy, Security, and Compliance
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Marchex
    Year Founded
    2003
    HQ Location
    Seattle, WA
    Twitter
    @Marchex
    3,720 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    217 employees on LinkedIn®
    Ownership
    NASDAQ:MCHX
Product Description
How are these determined?Information
This description is provided by the seller.

Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue ac

Users
No information available
Industries
  • Marketing and Advertising
  • Internet
Market Segment
  • 54% Small-Business
  • 34% Mid-Market
Marchex features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.0
9.3
Performance and Reliability
Average: 8.7
7.9
Visitor & Keyword Tracking
Average: 8.4
7.3
Privacy, Security, and Compliance
Average: 8.7
Seller Details
Seller
Marchex
Year Founded
2003
HQ Location
Seattle, WA
Twitter
@Marchex
3,720 Twitter followers
LinkedIn® Page
www.linkedin.com
217 employees on LinkedIn®
Ownership
NASDAQ:MCHX
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Automotive
    Market Segment
    • 59% Small-Business
    • 28% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Call Box features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.0
    0.0
    No information available
    7.8
    Visitor & Keyword Tracking
    Average: 8.4
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Call Box
    Year Founded
    1988
    HQ Location
    Dallas, Texas
    LinkedIn® Page
    www.linkedin.com
    703 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Call Box is the leading provider of phone call tracking and comprehensive phone solutions. The company's innovative software empowers more than 46,000 businesses to Own the Phone by understanding what

Users
No information available
Industries
  • Marketing and Advertising
  • Automotive
Market Segment
  • 59% Small-Business
  • 28% Mid-Market
Call Box features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.0
0.0
No information available
7.8
Visitor & Keyword Tracking
Average: 8.4
0.0
No information available
Seller Details
Seller
Call Box
Year Founded
1988
HQ Location
Dallas, Texas
LinkedIn® Page
www.linkedin.com
703 employees on LinkedIn®