800.com Reviews & Product Details

I really love using 800.com for my business. It's great that my business number is linked to my website, which makes it so professional for clients. I appreciate how when I'm busy on the phone, it automatically goes to an answering system, so I don't lose any calls. It saves me a great deal of money by eliminating the need for a separate answering service or receptionist. The message prioritization feature is extremely valuable, allowing me to know when a message is urgent and to handle important calls immediately, like those involving lawsuits. Setting up 800.com was extremely easy, even for someone not very tech-savvy like me. I'm also impressed with how customizable its features are, making it fit perfectly for my business needs. Review collected by and hosted on G2.com.

Absolutely nothing, 800.com. takes care of all of my answering service needs! Review collected by and hosted on G2.com.

I find 800.com to be very robust with a nice and simple platform online. I never have any problems with voice quality or dropped calls. It's very user-friendly and offers a lot of options at a great price. It's also really easy to set up for different sales team members through extensions, voicemails, automations, missed calls, and appointments. The customer support is excellent and very quick to respond, usually getting back to me within 24 hours if I need help. Review collected by and hosted on G2.com.

I think 800.com could really use more integration with different platforms. There are a couple other software I use, and I always see the main three, like RingCentral or Lightspeed. If there were some more integrations with different platforms where I could have everything in one, that would be excellent. There's no integration with my CRM, and that's something I wish it had. Review collected by and hosted on G2.com.

800.com was super easy to set up and get using right away. The pricing is fantastic for all the features they offer compared to the other services out there. Very happy with the system. Review collected by and hosted on G2.com.

The only downside that I can see at this time is the limited number of extensions. As of now it only goes to 25 so if you need to set up more than 25 extensions that is not possible from what I was told. Review collected by and hosted on G2.com.

I appreciate how easy it was to get started with 800.com; the setup process was intuitive and straightforward, meeting the level of usability I expect from a tech company. Leveraging a professional toll-free number has been enormously beneficial for our nonprofit, especially in offering a simple way for people to reach out and speak with a live person. I value the call forwarding feature, which ensures I never miss an inquiry, and enjoy the ease of setting up and customizing our brand's phone number. Recording and editing greetings quickly and easily is another plus, along with the ability to check voicemail messages at my convenience. Using 800.com in conjunction with solutions like WordPress and Google Workspace adds to its utility. The simple UX and easy customization options, like editing greetings, make it appealing to continue using the service. Review collected by and hosted on G2.com.

I wish the pricing was just a little bit cheaper, I would like more customizations lije having a toll free number with our brand's name. Review collected by and hosted on G2.com.

As a business owner, having a reliable and professional phone presence is essential, and 800.com has been a great solution for my company. The platform made it easy to secure a toll-free number that immediately enhanced our credibility and made it easier for customers to contact us.

The setup process was straightforward, and I appreciated how quickly I was able to get everything up and running without technical complications. Features like call forwarding, voicemail, and usage tracking are practical and well-suited for small businesses that want flexibility without unnecessary complexity.

What stands out most is how 800.com helps small businesses present a polished, national presence while remaining affordable and easy to manage. It’s a dependable service that supports growth and customer communication, and I would recommend it to entrepreneurs and small business owners looking for a professional phone solution. Review collected by and hosted on G2.com.

It can be challenging to reach a CSR when you need help.

800.com focuses on toll-free numbers and basic call routing, and it may not include more advanced VoIP features—such as deeper CRM integrations or more extensive call automation—that some other business phone systems offer.

Also, based on public business listings, 800.com is not accredited by the Better Business Bureau (BBB). Some businesses may take that into account when assessing long-term service reliability. Review collected by and hosted on G2.com.

I really love 800.com because it's very easy to get a +1 800 number, which helps my real estate investment company. It's also really affordable with low prices and high output, and the process to get a specialized number with my name was seamless. I enjoy that it lets my customers easily recognize my catchy number. Setting up an account was straightforward with no extra steps, and I was quickly connected. The reasonable rates, like the thousand minute plan, are great, and I'm considering upgrading to the unlimited plan soon. I found the number forwarding functionality to my cell phone seamless and easy. Overall, it helps me reach customers across the country efficiently. Review collected by and hosted on G2.com.

You could have more minutes on the thousand minute plan. I think it's kinda low, and that will only last about a week. So if you could increase the limit of minutes that you can use on the plan, I think that would be very helpful. Review collected by and hosted on G2.com.

I use 800.com for my small business, and I find it really helpful in separating my business from personal affairs within one device. The app lets clients call me during business hours, and after that, I can still use my phone without business interruptions until the next day. What I love most is the affordability of the plans, which is perfect for a small business owner like me. The initial setup was very easy and user-friendly, which I appreciate because it made the transition smooth. Review collected by and hosted on G2.com.

I feel like what could be improved is better text message packages. That's what I would like to see, some better packages on text messaging because I don't really have that many people that text me that much. And to be paying for that amount and not it being utilized that much, I feel like they should have better smaller packages. Review collected by and hosted on G2.com.

800.com is an easy to use and configure communications platform that every business can use. I find it fits particularly well with small and medium sized businesses that are active in marketing via their website and other forms of social media. It's just really easy to set up and use. We use 800.com every day and especially when we have marketing campaigns. Customer support via phone is very good and responsive. We were sold when we figured out how easy it was to integrate 800.com with our other sales and digital marketing applications. Review collected by and hosted on G2.com.

You might want to implement a customer support chatbot as a first phase and then add a call center chatbot to that. I know of a company that has a chatbot that will allow a customer to start with standard chat and if they want/need to....the can escalate to a live call center rep to get the answers they need in order to place their order. Review collected by and hosted on G2.com.

I like 800.com because the number we got is great and catchy, especially the 1877-CAL-CHAZ number. The app itself is amazing, even though I'm still learning it since it has a lot of features. I appreciate that it provides navigations for clients, holds voicemail, and allows me to customize with my own or their messages. I love the SMS feature where customers can text concerns directly to me, and believe it has a fax setup as well. I'm really excited and impressed with all it offers. The organized dashboard is fantastic; it shows me everything, like who called, what they said, and if anyone on my team has responded. It's very convenient. The dashboard is organized strategically, catering to what I'm looking for and offers a lot of voice mail options. The initial setup was very easy, and overall, I'm pleased with where we're at with 800.com now. Review collected by and hosted on G2.com.

The SMS tool is very difficult because it has so many steps in it. It's kinda complex and kinda detailed, which makes it challenging to ensure everything is in place without risking legal issues. I wish it could be eased up a little bit. Review collected by and hosted on G2.com.

I use 800.com for my vanity toll-free number and also a local telephone number for my small business. I love that I was able to set up literally in minutes and got calls the same day. I also appreciate that I could configure my Bluetooth desktop headset for Zoom and other meetings. Additionally, I switched from a local telephone company service that was ten times more expensive and significantly more complicated to set up. Review collected by and hosted on G2.com.

I would wish that 800.com allowed connecting to regular business IP desk phones like Polycom or Cisco. It would make it even more transparent for the employees, so they don't have to use their cell phone. Review collected by and hosted on G2.com.