800.com Reviews & Product Details

I like how 800.com can forward calls to my phone but also lets me use the app to make calls from the 800 number, so I don't have to use my private cell number. It's perfect for my small business, allowing me to see messages, voicemails, and who called easily. The price point is great, and it's very easy to use. The app makes managing calls simple by forwarding to my phone, taking and transcribing voicemails. The setup support was great, and the transition was seamless. I've had a perfect experience, and I would give it a ten. Review collected by and hosted on G2.com.

Not knowing the call is from a fowarded 800.com phone call when it rings in is both a pro and a con. It's nice seeing the phone number coming in and I can usually guess it might be from a customer, but then I don't always know who it is because there's no caller ID. So that makes call forwarding a little less helpful. Review collected by and hosted on G2.com.

I really love using 800.com for my business. It's great that my business number is linked to my website, which makes it so professional for clients. I appreciate how when I'm busy on the phone, it automatically goes to an answering system, so I don't lose any calls. It saves me a great deal of money by eliminating the need for a separate answering service or receptionist. The message prioritization feature is extremely valuable, allowing me to know when a message is urgent and to handle important calls immediately, like those involving lawsuits. Setting up 800.com was extremely easy, even for someone not very tech-savvy like me. I'm also impressed with how customizable its features are, making it fit perfectly for my business needs. Review collected by and hosted on G2.com.

Absolutely nothing, 800.com. takes care of all of my answering service needs! Review collected by and hosted on G2.com.

I find 800.com to be very robust with a nice and simple platform online. I never have any problems with voice quality or dropped calls. It's very user-friendly and offers a lot of options at a great price. It's also really easy to set up for different sales team members through extensions, voicemails, automations, missed calls, and appointments. The customer support is excellent and very quick to respond, usually getting back to me within 24 hours if I need help. Review collected by and hosted on G2.com.

I think 800.com could really use more integration with different platforms. There are a couple other software I use, and I always see the main three, like RingCentral or Lightspeed. If there were some more integrations with different platforms where I could have everything in one, that would be excellent. There's no integration with my CRM, and that's something I wish it had. Review collected by and hosted on G2.com.

800.com was super easy to set up and get using right away. The pricing is fantastic for all the features they offer compared to the other services out there. Very happy with the system. Review collected by and hosted on G2.com.

The only downside that I can see at this time is the limited number of extensions. As of now it only goes to 25 so if you need to set up more than 25 extensions that is not possible from what I was told. Review collected by and hosted on G2.com.

I use 800.com for two businesses and appreciate that it's not only an answering service, but also offers several different features like forwarding calls, putting them on hold, and efficiently obtaining information from my clients, which really makes my life easier. 800.com is very professional and provides custom features that are crucial for handling calls from my website. By using 800.com, I work a lot smarter and more efficiently, which has significantly increased my productivity and return on investment. I find the initial setup extremely easy and user-friendly, making it simple for my employees to set everything up. The integration with my CRM software is very efficient, ensuring that my clients' information is easily accessible and managed. I am thoroughly satisfied as 800.com gives me everything I need for my businesses and makes my life and my employees' lives easier by providing all the details in a very efficient manner. Review collected by and hosted on G2.com.

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I find 800.com really useful because it helps me keep track of every single call that I've made and every call that comes in. It gives me all the information regarding voicemails, allowing me to track all those voice mails easily. I appreciate being able to listen back to all the call recordings. This is particularly valuable because there are times when I miss certain things to note down, and having those recordings means I can go back and check what was said, keeping track of everything. The cost-effectiveness of the service also stands out for me. Additionally, the initial setup was very easy. I had set up an onboarding call, but it turned out I didn't need it because I could figure out everything after checking the website a little bit. Review collected by and hosted on G2.com.

For me, since I live in Mexico, I have noticed that the connection between calls aren't as good for other people. For me, I hear them perfectly, but usually for them, there's a little bit of static or I have to set my VPN and set other things to make sure that they can hear me clear. Review collected by and hosted on G2.com.

I really like the interface of 800.com because it's easy to work with and intuitively makes sense to use. The usability of the platform enhances my workflow significantly. Additionally, I appreciate its functionality for organizing and managing call recordings, which seamlessly integrate with my CRM, allowing for efficient tracking of calls, including who called whom and at what time. This effective call management and organizational capability is a considerable asset, helping me maintain clarity and precision in client communications. Review collected by and hosted on G2.com.

The customer support for 800.com could be significantly improved. I find that the support staff doesn't meet expected standards, often citing distractions like working from home, or failing to provide timely responses. It feels unprofessional and isn't helpful when I need assistance. Review collected by and hosted on G2.com.

I use 800.com for my telecom services and appreciate its toll-free numbers, customizable IVR, call recording, and voicemail features. The interface is highly customizable, with detailed call history, transcription, and business analytics that enhance my company's branding and decision-making. I like the ability to upload company logos, change interface colors, and personalize call flows. The integration tools like the AI call companion, enhanced caller ID, and analytics dashboards are incredibly useful. The inbox provides a detailed call history, which is great for tracking interactions. I'm also satisfied with the well-designed mobile app. The initial setup was extremely easy. Review collected by and hosted on G2.com.

I do hope that the team can create an app for laptops just like the web portal. Review collected by and hosted on G2.com.

I decided to use 800.com for my new business, and from the very start, the services were excellent. I was able to select a specific number related to my brand that is easily remembered, which solved a major problem for me and potential clients. I like their service and support system best because they respond promptly and professionally, answering every question I posed without long wait times. They are always fast and efficient, and some tasks can be handled electronically without needing to speak directly with someone on the phone. The initial setup was very easy. Overall, I'm very satisfied with 800.com, and I would rate my likelihood to recommend them as an absolute 10. Review collected by and hosted on G2.com.

There's only one small thing I don't understand: Emails begin with this sentence: "Please type your message above this line." I haven't been able to do that, but I've always been able to send my message. Review collected by and hosted on G2.com.

I appreciate how easy it was to get started with 800.com; the setup process was intuitive and straightforward, meeting the level of usability I expect from a tech company. Leveraging a professional toll-free number has been enormously beneficial for our nonprofit, especially in offering a simple way for people to reach out and speak with a live person. I value the call forwarding feature, which ensures I never miss an inquiry, and enjoy the ease of setting up and customizing our brand's phone number. Recording and editing greetings quickly and easily is another plus, along with the ability to check voicemail messages at my convenience. Using 800.com in conjunction with solutions like WordPress and Google Workspace adds to its utility. The simple UX and easy customization options, like editing greetings, make it appealing to continue using the service. Review collected by and hosted on G2.com.

I wish the pricing was just a little bit cheaper, I would like more customizations lije having a toll free number with our brand's name. Review collected by and hosted on G2.com.