800.com Reviews & Product Details

As a business owner, having a reliable and professional phone presence is essential, and 800.com has been a great solution for my company. The platform made it easy to secure a toll-free number that immediately enhanced our credibility and made it easier for customers to contact us.

The setup process was straightforward, and I appreciated how quickly I was able to get everything up and running without technical complications. Features like call forwarding, voicemail, and usage tracking are practical and well-suited for small businesses that want flexibility without unnecessary complexity.

What stands out most is how 800.com helps small businesses present a polished, national presence while remaining affordable and easy to manage. It’s a dependable service that supports growth and customer communication, and I would recommend it to entrepreneurs and small business owners looking for a professional phone solution. Review collected by and hosted on G2.com.

It can be challenging to reach a CSR when you need help.

800.com focuses on toll-free numbers and basic call routing, and it may not include more advanced VoIP features—such as deeper CRM integrations or more extensive call automation—that some other business phone systems offer.

Also, based on public business listings, 800.com is not accredited by the Better Business Bureau (BBB). Some businesses may take that into account when assessing long-term service reliability. Review collected by and hosted on G2.com.

I use 800.com for my small business, and I find it really helpful in separating my business from personal affairs within one device. The app lets clients call me during business hours, and after that, I can still use my phone without business interruptions until the next day. What I love most is the affordability of the plans, which is perfect for a small business owner like me. The initial setup was very easy and user-friendly, which I appreciate because it made the transition smooth. Review collected by and hosted on G2.com.

I feel like what could be improved is better text message packages. That's what I would like to see, some better packages on text messaging because I don't really have that many people that text me that much. And to be paying for that amount and not it being utilized that much, I feel like they should have better smaller packages. Review collected by and hosted on G2.com.

I really like that with 800.com, I can change my business hours and different features online, which is great for flexibility. I love how I can immediately update my business hours to start earlier or stay open later, which is super convenient. Also, the initial setup was extremely simple. Review collected by and hosted on G2.com.

I'm not happy about the long process it takes to be able to send text messages from my number on the app. Review collected by and hosted on G2.com.

800.com is an easy to use and configure communications platform that every business can use. I find it fits particularly well with small and medium sized businesses that are active in marketing via their website and other forms of social media. It's just really easy to set up and use. We use 800.com every day and especially when we have marketing campaigns. Customer support via phone is very good and responsive. We were sold when we figured out how easy it was to integrate 800.com with our other sales and digital marketing applications. Review collected by and hosted on G2.com.

You might want to implement a customer support chatbot as a first phase and then add a call center chatbot to that. I know of a company that has a chatbot that will allow a customer to start with standard chat and if they want/need to....the can escalate to a live call center rep to get the answers they need in order to place their order. Review collected by and hosted on G2.com.

I like 800.com because the number we got is great and catchy, especially the 1877-CAL-CHAZ number. The app itself is amazing, even though I'm still learning it since it has a lot of features. I appreciate that it provides navigations for clients, holds voicemail, and allows me to customize with my own or their messages. I love the SMS feature where customers can text concerns directly to me, and believe it has a fax setup as well. I'm really excited and impressed with all it offers. The organized dashboard is fantastic; it shows me everything, like who called, what they said, and if anyone on my team has responded. It's very convenient. The dashboard is organized strategically, catering to what I'm looking for and offers a lot of voice mail options. The initial setup was very easy, and overall, I'm pleased with where we're at with 800.com now. Review collected by and hosted on G2.com.

The SMS tool is very difficult because it has so many steps in it. It's kinda complex and kinda detailed, which makes it challenging to ensure everything is in place without risking legal issues. I wish it could be eased up a little bit. Review collected by and hosted on G2.com.

I use 800.com for my vanity toll-free number and also a local telephone number for my small business. I love that I was able to set up literally in minutes and got calls the same day. I also appreciate that I could configure my Bluetooth desktop headset for Zoom and other meetings. Additionally, I switched from a local telephone company service that was ten times more expensive and significantly more complicated to set up. Review collected by and hosted on G2.com.

I would wish that 800.com allowed connecting to regular business IP desk phones like Polycom or Cisco. It would make it even more transparent for the employees, so they don't have to use their cell phone. Review collected by and hosted on G2.com.

I like that 800.com is easy to sign up for and has a good virtual crew. The customer support is good and they offer a pricing plan that I just love. Comparatively in the market, the pricing is really favorable. I appreciate that I can manage my number on my application in the phone. Review collected by and hosted on G2.com.

I think 800.com should have a separate calling application where we can just directly make calls for support. Instead of having to use other options, it would be great to manage my business number easily with just one application. Review collected by and hosted on G2.com.

What I like best is how easy it was to get a vanity number that actually fits my business. The setup process was straightforward, and the online dashboard and mobile app make it simple to manage calls and settings. The service feels reliable, and it has already become a helpful part of my daily workflow. Review collected by and hosted on G2.com.

The only thing I dislike so far is the number of add-on fees for extra features. The core service works very well, but many useful options require separate upgrades, which can make the overall cost higher than expected. Review collected by and hosted on G2.com.

I appreciate how 800.com allows me to have a professional toll-free number, making my business communications more credible and giving decision-makers the impression that they're dealing with a professional business. I find it very easy to use, and I love that the customer service is excellent. The software is reliable and doesn't glitch at all, which is crucial for maintaining smooth business operations. The team at 800.com is super nice, which adds to a positive experience. The initial setup was very easy, contributing to a seamless workflow. Review collected by and hosted on G2.com.

Nothing so far I have nothing bad to say about it. Review collected by and hosted on G2.com.

We have had no issues at all with the service. It was easy to setup and easy to make changes. One of the problems we encounter a lot with online services is what I will call the "backoffice". Especially billing. But I have not had any issues at all.

It was simple to get a custom toll-free number from the service. I have used similar companies in the past and it definitely was not as simple as it was here.

We use the number for advertising and have it plastered on pens, mugs, and the like. This allows us to advertise one phone number across the entire state for potential clients to use. Review collected by and hosted on G2.com.

There is nothing to dislike. If you got this far in your search for a service then you know what you want and would have eliminated vendors. Review collected by and hosted on G2.com.