--- title: 800.com Reviews meta_title: '800.com Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1006 reviews by the users' company size, role or industry to find out how 800.com works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1006 scale: '5' date_modified: '2026-07-13' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # 800.com Reviews **Vendor:** 800.com **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,006 ## About 800.com Know Which Marketing Efforts Are Actually Driving Calls and Customers. 800.com helps small businesses and agencies grow smarter by turning everyday phone calls into actionable insights. With a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team - all from one simple dashboard. For agencies and advanced users, 800.com supports powerful tools like: šŸ“¶Dynamic Number Insertion (DNI) to track exact sources of inbound calls āœ…Integrations with GA4, Google Ads, Meta, and Microsoft Ads šŸ’»Client-level account management with white-labeled dashboards Built for SMBs but scalable for agencies, 800.com also includes: šŸ“ž Call forwarding, voicemail, and customizable IVR šŸ” Call recording and transcription with playback for training or QA šŸ‘±Enhanced caller ID, complete with name, email and address šŸ“ˆ In-depth call analytics and reporting šŸ’¬ SMS campaigns for direct customer engagement šŸ“²Mobile app so your business line goes everywhere you go For agencies managing multiple clients, 800.com provides agency-level capabilities, including client management features and white-labeled dashboards. This functionality allows agencies to efficiently oversee various accounts while maintaining a consistent brand experience for their clients. With the upcoming advanced AI features, such as sentiment analysis, 800.com is poised to deliver even greater insights into customer interactions, making it a powerful tool for businesses aiming to elevate their marketing strategies and customer service. Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too! Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions - without the complexity of traditional phone systems. ## 800.com Pros & Cons **What users like:** - Users love the **ease of use** of 800.com, enabling quick setup and seamless connectivity with everyone. (301 reviews) - Users value the **easy setup** of 800.com, finding it intuitive for managing telecom features effortlessly. (232 reviews) - Users appreciate the **helpful customer support** of 800.com, especially for seamless onboarding and timely issue resolution. (168 reviews) - Users value the **efficient number management** by 800.com, enabling easy call forwarding and cost savings. (141 reviews) - Users appreciate the **easy setup and reporting features** of 800.com, enhancing contact management and overall satisfaction. (112 reviews) - Reliability (109 reviews) - Users love the **user-friendly interface** of 800.com, making setup and management incredibly seamless and efficient. (95 reviews) - Users value the **great customer service** and seamless experience that aids in business growth and accessibility. (93 reviews) - Simple (91 reviews) - Affordable (75 reviews) **What users dislike:** - Users find the **pricing to be on the higher side** , especially for additional features and multiple lines. (50 reviews) - Users find the **learning curve challenging** , especially for those unfamiliar with phone systems and navigation. (25 reviews) - Users feel that 800.com has **limited features** , particularly in customization and functionality within the app. (25 reviews) - Users find the **limited app features for number management** frustrating, preferring the website's capabilities. (25 reviews) - Users face **call connectivity issues** with 800.com, affecting voicemail access and text message functionality. (20 reviews) - Users experience **SMS recognition issues** , limiting effective use of the texting feature with certain companies. (19 reviews) - Limited Integration (18 reviews) - Users find 800.com lacks **essential features** like advanced integrations, call forwarding, and a mobile app for better management. (17 reviews) - Integration Issues (14 reviews) - Limited Options (14 reviews) ## 800.com Reviews ### 1. Perfect for Small Businesses and Remote Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Luis H. | Technology Services Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about 800.com?** We've been using 800.com for our business phone system, and it has been an excellent experience from day one. As a growing IT services company, we needed a solution that was professional, reliable, and easy to manage, and 800.com has delivered on all three. UI / UX: The interface is clean, modern, and intuitive. Setting up phone numbers, extensions, call routing, voicemail, and business texting was straightforward, and I rarely have to search for a feature. Everything is organized in a way that makes managing our phone system simple. Integrations: While our needs are fairly straightforward today, the platform works well alongside the other cloud services we use to run our business. The flexibility gives me confidence that it can grow with us as our requirements evolve. Performance: Call quality has been consistently excellent. Calls connect quickly, audio is clear, and I haven't experienced any reliability issues. Business texting and voicemail have also performed exactly as expected, which is critical when communicating with customers. Pricing / ROI: The pricing is very reasonable, especially compared to traditional business phone systems. For a small business, the value is outstanding. We were able to establish a professional presence with an 800 number without the cost or complexity of legacy phone solutions. Support / Onboarding: Getting started was quick and painless. The onboarding process was easy to follow, and when I had questions, customer support was responsive, knowledgeable, and genuinely helpful. It's refreshing to work with a company that values the customer experience. AI / Intelligence: I haven't had the opportunity to use the AI features yet, so I can't comment on that aspect of the platform. Based on my experience with the rest of the service, I'm looking forward to exploring those capabilities as our business continues to grow. Overall, 800.com has been a dependable and cost-effective solution that helps our business present a professional image while keeping communications simple and reliable. I would confidently recommend it to any small business or growing company looking for a modern virtual phone system. This version is more credible because it only comments on features you've actually used. **What do you dislike about 800.com?** Honestly, I haven't run into any major issues so far. The few improvements I'd like to see are more enhancements than complaints, such as additional integrations, richer analytics, and expanded AI capabilities. **What problems is 800.com solving and how is that benefiting you?** Honestly, I haven't run into any major issues so far. As a startup with remote employees located throughout the United States, 800.com has been a great fit for our business. It has provided the reliability and flexibility we need to stay connected with our customers and team members regardless of location. The few improvements I'd like to see are more enhancements than complaints, such as additional integrations, richer analytics, and expanded AI capabilities. Overall, it's been a solid platform that has grown with our business. ### 2. Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie E. | Founder and Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about 800.com?** I really love how clean, intuitive, and easy-to-navigate the dashboard isā€”it just makes sense. Setup was incredibly fast and straightforward, which I really appreciate. I was able to get up and running right away without any complicated steps. The voicemail-to-text feature is a total game changerā€”getting a text when someone leaves a voicemail and being able to listen right from my phone without logging in saves so much time. Iā€™ve also noticed the recent improvements to the one-to-one texting feature, which is great to see. Itā€™s clear the platform is evolving and listening to users. **What do you dislike about 800.com?** Even with the improvements, texting customers back is still harder than it should be. I wish there were a more seamless way to respondā€”ideally without having to log into the interface every time. It would make communication much faster and more natural. The pricing also feels a bit high compared to similar services. **What problems is 800.com solving and how is that benefiting you?** 800.com has streamlined how I manage incoming business calls by keeping everything organized in one place, even when Iā€™m on the go. I no longer worry about missing important voicemails because I get instant text alerts and can listen to messages right from my phone, which keeps my response time fast and efficient. The platform also gives my business a polished, professional presence with a dedicated number, and its simple, intuitive setup saved me time right from day one. One of the best features for my workflow is the ability to route calls through a phone tree and set a secondary number to ring if the first line isnā€™t answered. This is incredibly helpful when you have a business partner or staff, because it ensures clients can still reach a real person without delay. Overall, 800.com helps me stay responsive, organized, and professional without adding complexity to my day. ### 3. Affordable Business Line at great prices and confidence with 800.com **Rating:** 4.5/5.0 stars **Reviewed by:** Powell P. | Recovery Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** I like how easy it is to find a good number, because it helps clients remember us and call back without any hassle. The price is very affordable, which is a big plusā€”especially with rising costs. The back-office messages and voicemails add value by making my business look very professional. I also appreciate the ability to text on the 800.com to build rapport with a potential client before a phone call. A potential client is more likely to respond to opening texts to build confidence into a phone call. When you have an 800.com phone number it feels like a big company is backing you and establishes you as a national company and it drops the stigma of having to pay for an unrecognized area code. Many people feel comfortable calling an 800.com number because they know its toll FREE. **What do you dislike about 800.com?** The 10DLC verification has been difficult to get text messaging approved. They keep denying me without giving a reason. It's been frustrating, as I had to send two emails to customer service to get something done. However a customer service rep quickly got back to me and verified that I needed to make some small changes and I did so now I have the 10DLC requirement done for text messaging. **What problems is 800.com solving and how is that benefiting you?** 800.com gives my business a certified, legitimate look, making it easier for clients to remember my number and call back. The affordability helps with rising costs, and the back office features make me look professional. When people call my 800.com phone number they have the feeling it is a big confident corporation that has their back. **Official Response from Christina Reynolds:** > Thank you for taking the time to share such detailed feedback! Weā€™re glad to hear that your vanity number, affordability, and voicemail features are helping your business look more professional and memorable to customers. Thatā€™s exactly the kind of value we aim to provide for growing businesses. We also appreciate your honest feedback regarding the 10DLC verification process and experience, we understand how frustrating it can be. The verification process is regulated by carriers and we are actively working on ways we can improve our customers experience, increase first time approvals and expedite the process. All of our plans come with a fax number and you can add one anytime in your dashboard or reach out to us directly at Support@800.com and we can help get it setup for you :) Thanks again for choosing 800.com ā€” we truly appreciate your business and your feedback. ### 4. 800.com is Amazing: **Rating:** 5.0/5.0 stars **Reviewed by:** Lamone J. | Janitor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about 800.com?** I really really like 800.com. They are pretty Cool and fasinating actually. They are very understandable people that really care about their clients and their businesses. If difficult times arrive they are there for you and work with you. I've had more than one of those moments. Their pricing is very fair, and the quality of their products is amazing. I will always remember how they really aided me and helped mme succeed with my business. **What do you dislike about 800.com?** There are no downsides. Everything about them is just Great. **What problems is 800.com solving and how is that benefiting you?** I still get my messages and texts from my clients and that's very important to me; Even when I can't answer calls; Which I can't right now just because I am too busy at the moment. I always get the messages in real time and they even have AI Agents that can take your calls for you and just do a whole bunch more stuff as well which is very helpfull; Taking the messaging service into the outer limits. ### 5. Exceptional Service and Branding with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Tranquility Cottage & More Getaways LLC . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about 800.com?** I use 800.com so customers can reach me at a professional number instead of my cell phone, and itā€™s also branded, which I love. I really like that they offer a branded number to help showcase my business, and I also appreciate the customer service. Everyone Iā€™ve dealt with has been very helpful and pleasant, and they do what they can to go above and beyond without trying to sell you something you donā€™t need. Overall, I like this company and think theyā€™re great. The initial setup was handled by the company, and they explained the ā€œwhyā€ behind it in great detail. They also followed up to make sure I was happy with the direction of the setup and to see whether I wanted to add more features or change anything. They explained everything in a manner that was easy to understand, and you can always change the layout later or at any time. The only thing I didnā€™t care forā€”and still donā€™tā€”is the number verification setup and the overall process. Iā€™m having quite a few problems with that, and their hands are tied as far as that process goes. Please do a lot of research, because they can only help so much with this. **What do you dislike about 800.com?** I find the possible leads aspect lacking. Iā€™d like my number to function more like a lead form within the phone system, where customers can answer a few questions about what theyā€™re looking for from me. It would be helpful to have that information before I call them back, instead of returning the call with no context. Iā€™d also like to integrate my number on the platform my website is on, and be able to track its performance through Google Analytics and Googleā€™s system. **What problems is 800.com solving and how is that benefiting you?** I was using a cell phone number I bought through AT&T, and I was getting so many sales calls that it became really disruptive. It was supposed to be a business line, but it didnā€™t feel that way. Now I have 800.com providing a more professional number for my business, which makes it easier to separate business calls from personal ones and know which calls to prioritize. **Official Response from Christina Reynolds:** > Thank you so much for this incredibly thoughtful and detailed review! Weā€™re thrilled to hear that 800.com has helped give your business a more professional and branded presence while making it easier to separate business and personal communication. Itā€™s especially meaningful to hear your kind words about our customer service team and the onboarding experience. We also truly appreciate your honest feedback regarding the verification process. We understand how frustrating that experience can sometimes feel, especially since portions of the process are tied to industry-wide carrier and compliance requirements outside of our direct control. Our team always aims to guide customers through it as smoothly as possible, and insights like yours help us continue improving the education and support around it. Your ideas around lead qualification and pre-call intake questions are fantastic suggestions. Our newest AI Voice Agent feature can do exactly that and we would be happy to set you up. For deeper website and Google Analytics integrations, we do have a full google analytics integration and our call tracking feature would be perfect for more web analytics. Having more context before returning calls and improving attribution visibility can make a huge difference for businesses managing inbound leads. If youā€™d be open to sharing more about your ideal lead workflow or integration goals, please email support@800.com and ask for Christina ā€” weā€™d love to learn more from your feedback and get you setup with these tools. Thanks again for choosing 800.com ā€” we truly appreciate your support and are proud to support your business growth! ### 6. User-Friendly UI, Reliable Performance, and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Frank C. | Owner-Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** Iā€™m able to set up extensions, receive texts, and review the full history to analyze call and text data. The UI is very user-friendly and easy to navigate. Pricing feels very reasonable, especially since I can get a custom 800 number and still have access to all the different capabilities. Iā€™ve never run into performance issues or experienced any downtime. Support is also consistently quick to respond whenever I have questions. **What do you dislike about 800.com?** Honestly, I havenā€™t run into any issues while using the service. It doesnā€™t feel like itā€™s missing anything; if anything, it includes more features than Iā€™ll probably ever need. **What problems is 800.com solving and how is that benefiting you?** It provides a complete phone system without requiring any additional hardware or software, so I donā€™t have to set up much of anything on my own. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com! We're thrilled to hear that you find our user-friendly UI, reliable performance, and responsive support valuable. We strive to provide a seamless experience for our customers, and we're delighted to know that you appreciate the ease of setting up extensions and analyzing call and text data. Thank you for choosing 800.com! ### 7. 800.comā€™s Stellar Support and Seamless Online-to-Phone Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Jeannita T. | Writing Instructor-Online, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about 800.com?** 800.com has stellar customer service and support. Whenever I run into an issue, the reps stay with me until itā€™s completely resolved. I love the seamless use of online services along with on-the-ground access. They track my text messages online and also alert me on my phone, which makes it easy to keep up with my communication activity. **What do you dislike about 800.com?** The online interface isnā€™t particularly intuitive. It takes some time and effort to learn your way around and figure out how to set up the features within your account. **What problems is 800.com solving and how is that benefiting you?** I was looking for a way to maintain an independent phone line that would separate my business calls from my personal calls, so I wouldnā€™t have to give out my personal cell phone number to prospective clients. Now I have that separate number, and I can answer calls on my cell phone knowing that they are business-related. **Official Response from Tom English:** > Thank you for your feedback. We understand that the online interface may have a learning curve, and we're continuously working to improve user experience. Your input is valuable to us as we make enhancements to our platform. ### 8. Professional and Creative Solution for Non-Profits **Rating:** 5.0/5.0 stars **Reviewed by:** JanetStar V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about 800.com?** I love all the features 800.com has. It allows me to be available to partners and the community by answering my calls and taking messages when I'm unavailable to do so. I can show my creativity through features like welcome calls and voicemails, which leave a professional look for my non-profit. These features make my organization look much bigger than it is and make what I offer stand out better and more polished. The initial setup was also very easy. **What do you dislike about 800.com?** The only thing I could think of, would be the option to pay the way I want to pay such as paying a few days early instead of having to wait for the scheduled payment date. **What problems is 800.com solving and how is that benefiting you?** 800.com keeps me connected to partners and the community by handling calls and messages. It enhances my organization's image with features like welcome calls and voicemails, making us look bigger and more polished. ### 9. Memorable Vanity Numbers, Seamless Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Riley S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** 800.com has made it much easier for us to manage and track incoming calls for our spa. Having the memorable vanity number 833-FL-26TOX has helped with branding and makes it easier for patients to recall how to contact us. The call recording has helped a TON. What I like most is the call tracking, how easy it is to transfer to a cell phone when I leave the office, and how easy it is to set up. We switched back from a different company because the service is 10/10. The call tracking feature helps us understand who and where calls are coming from. Being able to forward calls to a cell phone is a huge benefit because we are not always at the front desk. We can still answer patient calls, schedule appointments, and make sure nothing is missed. The setup process was also incredibly seamless. We were able to get our vanity number up and running quickly with no technical issues, and everything was straightforward. We use 800.com alongside our CRM, email platform, and social media advertising. While it isn't directly integrated with our systems, we still manage. It allows us to receive and route calls efficiently while our other software handles appointments, patient records, and more, and together these tools help us provide a smooth experience. The initial setup was seamless and the support was great. I'd rate it a 10 out of 10 to recommend. **What do you dislike about 800.com?** {"I notice a slight lag when transferring phones. It's not a deal breaker.","Only when we transfer calls, it takes a second to press 1 and cancel it.","800.com isn't directly integrated with our systems. We still manage, but it's not integrated."} **What problems is 800.com solving and how is that benefiting you?** 800.com makes it much easier to manage and track incoming calls for our spa. The vanity number helps with branding and makes it easier for patients to recall us. Forwarding calls to a cell phone means we can answer patient calls and schedule appts when we're away from the front desk, so nothing's missed. **Official Response from Christina Reynolds:** > Thank you for your positive review! We're happy to hear that the initial setup was convenient for you and that the call recording and call transfer features are helpful for your business. We also appreciate your feedback on the call lagging sometimes during transfers and are actively addressing this. If you need anything at all reach out to us at Support@800.com. ### 10. Professional 1-800 Number That Streamlines My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about 800.com?** What I like most about 800.com is that it's convenient and gives me the professional 1800 number I need for my business, and it's customized. They reach out and stay in contact, and overall they provide very great customer service for the product, which helps make my business look professional. I like that I can integrate it with my website so I'm receiving calls and they're not being missed. The AI tool is basically taking the work off of me, a load, so that I can attend to the business, and it connects with the website, which is awesome since I have a system where you can process payments. It integrates everything and puts everything under one umbrella or one domain, and it's very user friendly. Everything works, and it makes my business perform at its highest capacity to be professional and take on big, even government contracts. The setup was very easy, and honestly I think everything works perfect and I don't have any complaints. **What do you dislike about 800.com?** {"I guess the only thing is I really wanted to integrate your AI tool to taking orders for my business through my website. I like the AI to get online. Just like the human. Take the order, and let it process through my Toast system that's connected on my website once you press process orders. Communicate with the customer from the website ā€” my price sheets and donuts ā€” and then process the order."} **What problems is 800.com solving and how is that benefiting you?** It solves the problem of staying professional by giving me a 1800 number for my business. I can integrate it with my website so I'm not missing calls, and the AI tool takes a load off me so I can attend to the business. It puts everything under one umbrella. **Official Response from Christina Reynolds:** > Thank you so much for this awesome review Hilda! We absolutely love hearing how your custom number 1-844 TXB-MINI is helping Texas Best Mini Donut stand out and strengthen your brand identity. A memorable vanity number can make such a huge impact, and weā€™re thrilled we could help you secure one that fits your business so perfectly. Itā€™s also great to hear that 800.com is helping you stay organized and present a more professional image to your customers. And honestly, weā€™re pretty thankful for new technology too šŸ˜Š Thanks again for choosing 800.com ā€” and if we are ever in Texas, we are coming in for a donut! ### 11. Professional 1-800 Number Made Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Hilda M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about 800.com?** What I like most is that 800.com gives me a professional 1-800 number for my business, so it looks professional and can bring me better opportunities. I also like that they check in anytime you upgrade or have AI, and they reach out and stay in contact with their customers as I'm using the 800 number they provided. I chose them over Grasshopper because they had the 1-800 number I needed available, and unlike the cheaper plan I was looking at, you actually get to interact with live agents. The initial setup was very easy. I'd rate them a 10 for recommending to a friend or colleague. **What do you dislike about 800.com?** The one thing I'd improve is the AI tool. Since it integrates with my website, I'd like it to fully process orders. I think they're working on that. **What problems is 800.com solving and how is that benefiting you?** It solves the problem of not having a professional 1-800 number for my business, so I can bring in better opportunities and look professional. I also like that they check in and stay in contact with customers as I use the 800 number. **Official Response from Christina Reynolds:** > Thank you for choosing 800.com for your business needs. We're pleased to hear that you found the setup process easy and that our team has been helpful. We appreciate your feedback about the AI Agents and want to assure you that we are actively working on enhancing its capabilities to better serve you. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help! ### 12. Powerful Reporting, Affordable Toll-Free Numbers, and Awesome Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about 800.com?** I really love the reports Iā€™m able to generate with 800.com; thatā€™s probably my favorite feature. I also like that I can get new toll-free numbers anytime with minimal cost. On top of that, the customer service has been pretty awesome as well. **What do you dislike about 800.com?** Sometimes Iā€™m not able to receive voicemail messages left through 800.com. Also, for some reason, even after almost 10 years, Iā€™m still receiving phone calls intended for the previous owners of my toll-free number. **What problems is 800.com solving and how is that benefiting you?** Because I run multiple businesses, I was struggling to keep everything separate using only my two cell phones, which created confusion for both me and my clients. Once I started using 800.com to give each business its own distinct phone number, I was able to better customize things like business profiles and greetings. Now I donā€™t miss important calls, I immediately know which customer is calling and which business theyā€™re calling about, and it has increased my productivity while reducing the time I used to waste managing customer service calls. **Official Response from Christina Reynolds:** > Thank you for your feedback! We're thrilled that you find our reporting feature valuable. We are also actively working to address your concerns to enhance your experience with 800.com. ### 13. Essential for New Businesses with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** P M. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about 800.com?** I love 800.com because, as I mentioned, it's crucial for my brand new business to have a dedicated phone number. The ability to make and receive telephone calls and texts is extremely important for a startup, and 800.com provides these services seamlessly. Their pricing and benefits are paramount for my business needs. I also appreciate their inexpensive features, which are perfect for us. Integrating 800.com with my Gmail and Chrome services makes it even more valuable. The initial setup was quick and extremely easy. **What do you dislike about 800.com?** I have no complaints, 800.com is great. **What problems is 800.com solving and how is that benefiting you?** I use 800.com because it provides me with a business phone number, allowing me to make and receive calls and texts, which is crucial for my new business. It's essential for serving clients promptly. The pricing and benefits make it extremely valuable for my startup. ### 14. Seamless Transition and Cost-Effective Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Karen A. | Property Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 800.com?** I like how 800.com can forward calls to my phone but also lets me use the app to make calls from the 800 number, so I don't have to use my private cell number. It's perfect for my small business, allowing me to see messages, voicemails, and who called easily. The price point is great, and it's very easy to use. The app makes managing calls simple by forwarding to my phone, taking and transcribing voicemails. The setup support was great, and the transition was seamless. I've had a perfect experience, and I would give it a ten. **What do you dislike about 800.com?** Not knowing the call is from a fowarded 800.com phone call when it rings in is both a pro and a con. It's nice seeing the phone number coming in and I can usually guess it might be from a customer, but then I don't always know who it is because there's no caller ID. So that makes call forwarding a little less helpful. **What problems is 800.com solving and how is that benefiting you?** 800.com makes managing calls easy and cost-effective, forwarding them to my phone and transcribing voicemails. It allows me to call from my business number using the app, preserving my personal number's privacy. Switch from a live service due to its better pricing and easy setup. **Official Response from Christina Reynolds:** > Thank you so much for this amazing and detailed review! Weā€™re thrilled to hear that 800.com has helped make call management simple, affordable, and professional for your small business. Itā€™s great to know that features like app-based calling, voicemail transcription, and seamless call forwarding are helping you stay connected while protecting your personal number. We also appreciate your thoughtful feedback regarding forwarded call identification. Depending on how calls are handled, there are a couple ways to make identifying incoming business calls easier ā€” including optional in-app calling features that provide enhanced caller information, as well as customizable whisper messages that announce when a call is coming from your 800 number before you answer. Feedback like yours helps us continue improving the calling experience and making these tools easier to discover and use. If youā€™d like help setting up either of these options, or are interested in giving us additional feedback, please reach out to us at support@800.com and ask for Christina ā€” weā€™d be happy to help! Thanks again for choosing 800.com and for the incredible recommendation ā€” we truly appreciate your support! ### 15. Professional Appearance, Easy Setup, Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about 800.com?** I use 800.com for my marketing business, California Marketing Pro, so people can reach me by my business number and not contact my private phone number. It helps me let spammers call the 800 number while keeping my private number for family and friends. I like that using 800.com makes my business stand out as being professional. The initial setup was perfect, and I'm really satisfied with how it works. **What do you dislike about 800.com?** I need an AI agent to do cold calling and answer calls. **What problems is 800.com solving and how is that benefiting you?** I use 800.com so people can reach my business number instead of my private phone, letting me handle business and personal calls separately. It makes my business look professional. ### 16. Transformative, Cost-Effective Phone Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Marc V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about 800.com?** I really love using 800.com for my business. It's great that my business number is linked to my website, which makes it so professional for clients. I appreciate how when I'm busy on the phone, it automatically goes to an answering system, so I don't lose any calls. It saves me a great deal of money by eliminating the need for a separate answering service or receptionist. The message prioritization feature is extremely valuable, allowing me to know when a message is urgent and to handle important calls immediately, like those involving lawsuits. Setting up 800.com was extremely easy, even for someone not very tech-savvy like me. I'm also impressed with how customizable its features are, making it fit perfectly for my business needs. **What do you dislike about 800.com?** Absolutely nothing, 800.com. takes care of all of my answering service needs! **What problems is 800.com solving and how is that benefiting you?** I use 800.com to show professionalism with a custom number, avoid missing calls with an automatic answering system, and save money on an answering service. It also prioritizes urgent messages, enabling me to quickly respond to clients in need. **Official Response from Christina Reynolds:** > Thank you so much for this incredible review! Weā€™re thrilled to hear how much value 800.com has brought to your business ā€” from presenting a more professional image to helping ensure important calls are never missed. Itā€™s especially rewarding to know features like automated answering, message prioritization, and website integration are helping you save time, reduce costs, and respond quickly when it matters most. We also love hearing that the setup was easy and approachable, even without a technical background. Making powerful communication tools simple and customizable for business owners is exactly what we strive for. Thank you again for choosing 800.com ā€” weā€™re proud to support your business and truly appreciate your trust in us! ### 17. 800.com: Easy Setup, Fantastic Pricing, and Feature-Rich **Rating:** 5.0/5.0 stars **Reviewed by:** Todd R. | Sr. VP, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2026 **What do you like best about 800.com?** 800.com was super easy to set up and get using right away. The pricing is fantastic for all the features they offer compared to the other services out there. Very happy with the system. **What do you dislike about 800.com?** The only downside that I can see at this time is the limited number of extensions. As of now it only goes to 25 so if you need to set up more than 25 extensions that is not possible from what I was told. **What problems is 800.com solving and how is that benefiting you?** We are able to provide a 888 number so our agents do not have to use their cell so that is a plus as that was the main thing we were wanting to solve but not go with a big solution and pay a very high fee. We are all remote workers and needed something that was online. **Official Response from Christina Reynolds:** > Thank you so much for the great review! Weā€™re thrilled to hear that 800.com was easy to set up and provided the features and pricing your remote team was looking for. Helping businesses create a professional communication system without the complexity or cost of larger enterprise solutions is exactly what we strive for. We also appreciate your feedback regarding extension limits. Insights like this are very valuable as we continue evolving the platform to support larger and growing teams with more advanced communication needs. We have actually been looking at adding the ability to add 'custom extensions' which would enable you to put any number you would like, thus removing that limit :) We should have this feature soon! If youā€™d be open to sharing any additional feedback, please email support@800.com and ask for Christina ā€” weā€™d love to learn more about how you use 800.com. Thanks again for choosing 800.com ā€” we truly appreciate your support and are proud to support your remote workforce! ### 18. Seamless Setup, Adds Reputability **Rating:** 5.0/5.0 stars **Reviewed by:** Staci O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about 800.com?** I use 800.com for my online boutique, and it allows my customers and vendors to reach me across the US. I find 800.com solves the issue of looking reputable. People see that you have an 800 number and they feel that you are a reputable business. 800.com is an easy platform to use. Just basically log in, sign up, and transfer over to your phone. It has been a breeze to work with. There are some platforms that are more difficult to work with, and 800.com makes it easy and manageable to set up and work with my account. Everything is working well for me, and I am extremely happy with it. The initial setup was absolutely easy with no issues at all. **What do you dislike about 800.com?** At this time - nothing. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for my boutique, letting customers and vendors across the US reach me. It helps my business look reputable with an 800 number. It's easy to use, set up, and manage, making it a breeze to work with. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review! Weā€™re thrilled to hear that features like call forwarding and remote accessibility are helping support your business and giving you the flexibility to stay connected from anywhere. Making setup simple and reliable for small business owners is exactly what we aim for. We also appreciate the note about the AI experience during the G2 review process and understand how that could feel frustrating. We have reached out to G2 directly to let them know about this experience. Thanks again for choosing 800.com ā€” weā€™re proud to support your business and appreciate you taking the time to share your experience! ### 19. Effortless Toll-Free Number Setup with Powerful and customizable Call Forwarding **Rating:** 4.0/5.0 stars **Reviewed by:** Brian D. | Free, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about 800.com?** I really like how easy it is to setup. Very fast search for the toll free number I desire in particular the ability to use wildcards in the search. Once chosen the number is activated in a very short time. Having the ability to forward calls to one or more telephone numbers either sequentially or at the same time is a feature that a traditional toll free setup doesn't offer, the same goes for setting up your own customized auto-attendant. **What do you dislike about 800.com?** The main downside to 800.com is the cost as compared to a traditional toll free number from your telephone services company. **What problems is 800.com solving and how is that benefiting you?** Allows my IT MSP company to offer 24/7/365 telephone support and also access to our web development team without requiring additional staff or publishing the private phone numbers of our employees. ### 20. Seamless Integration, Perfect for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Ginna G. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about 800.com?** I like 800.com for its seamless integration with any platform we are using. It doesn't require additional tools or learning, which is great for training new employees. This ease of use is especially beneficial for a small business like ours. The learning curve is quick and straightforward without a cumbersome training process. I also appreciate the simple setup; it was like getting out of the box and going. It's a great experience working with 800.com, particularly in combination with Nextiva. **What do you dislike about 800.com?** The only thing that could be easier is if it was available on an app where you could use it. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for voice call needs, getting and maintaining phone numbers. It seamlessly integrates with existing platforms, minimizing the learning curve and training time, which is ideal for new employees. ### 21. Comprehensive Telecom Solution with Stellar AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Justin P. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about 800.com?** I use 800.com for all my business telecommunications requirements, personal telephonic needs, and fax services. I'm extremely delighted with the customization options offered by 800.com and the customer service and technical teams. I like enabling transfer options for departments, IVR trees, hold music, and voicemail during office hours as well as after office hours. Setting working hours and after office hours call transfers to key team members for high priority resolution is very helpful. Most recently, the AI feature has exceeded my expectations. The ability to customize it and have the AI agent handle routine customer queries and product-related questions really frees up time for other team members. The initial setup was a breeze, thanks to the video tutorials and guides, and the customer service team is knowledgeable and resolves issues effectively. **What do you dislike about 800.com?** I think the inbox functionality for SMS and call records could be better. Right now, all call records get stored in the inbox, and when test calls are made or team members get personal calls, it messes with the dashboard and analytics. It would really help if the inbox feature could allow moving call records to custom folders instead of just an archive folder. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for routing calls to different teams, handling high call volumes with voicemails, and using the AI feature to answer customer queries, freeing up team time. The customization options are the best I've used. **Official Response from Christina Reynolds:** > Thank you so much for this incredibly thoughtful and detailed review! Weā€™re thrilled to hear that 800.com has been able to provide the flexibility and value you were looking for ā€” especially with managing multiple numbers, faxing, IVR, and messaging all within one platform. Itā€™s great to know the setup process was smooth and that youā€™ve been discovering additional features and resources along the way. We also truly appreciate your detailed feedback regarding inbox management, voicemail deletion, folders and auto-delete rules. These are fantastic suggestions, and insights like yours are incredibly valuable as we continue improving the platform experience for growing businesses. Regarding mention of the app, the good news is that we do have a desktop app with dial out capabilities and an android app for mobile! Here is a link on how to dial out using our apps :) - https://support.800.com/hc/en-us/articles/360040903991-Outbound-calling If youā€™d be open to sharing more details about your workflow or feature ideas, please reach out to us at support@800.com and ask for Christina, weā€™d love to learn more from your feedback. Thanks again for choosing 800.com ā€” weā€™re proud to support your business and truly appreciate the time you took to share such valuable insights! ### 22. Got Our Exact Vanity Number with Great Support **Rating:** 3.5/5.0 stars **Reviewed by:** Brady M. | Sr. Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2025 **What do you like best about 800.com?** What I like most is their customer service and the availability of the number we needed. We were unable to find our own vanity phone number that exactly matched our needs, and 800.com was able to get us the exact number we needed. When I wanted to cancel the account, they were understanding and made it easy for me. They are very easy to work with and easy to communicate with, just great. The initial setup was very easy too. **What do you dislike about 800.com?** I found them pretty expensive. When we tried to leave, we had to pay the remaining fees to get out of the contract. **What problems is 800.com solving and how is that benefiting you?** We were unable to find our own vanity phone number that exactly matched our needs, and 800.com was able to get us the exact number we needed. ### 23. Simplified Call Management with No Strings Attached **Rating:** 5.0/5.0 stars **Reviewed by:** Calvin W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** I like the simplicity of 800.com. It's really easy to sign up for a number, and once the number is provisioned, you can use it on a month-to-month basis without being locked into a specific contract. This gives me peace of mind because I'm not tied down if changes occur that I don't like. The setup process was very easy, with no guesswork involved. It was straightforward to choose a plan, make a payment, and within a day or two, it was provisioned and ready to use. I appreciate that they are also very workable. **What do you dislike about 800.com?** I can ever seem to get it to allow me to use SMS **What problems is 800.com solving and how is that benefiting you?** 800.com solves our need for a consistent 800 number, preventing us from switching providers. It helps customers reach us easily for service or sales, and works pretty well. **Official Response from Christina Reynolds:** > We're glad to hear that you find 800.com simple and easy to use! We strive to provide a hassle-free experience for our customers. The number for SMS has to be verified prior to use - reach out to support@800.com and we can help with this! We are always here to help. ### 24. Robust and User-Friendly with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke K. | Owner, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about 800.com?** I find 800.com to be very robust with a nice and simple platform online. I never have any problems with voice quality or dropped calls. It's very user-friendly and offers a lot of options at a great price. It's also really easy to set up for different sales team members through extensions, voicemails, automations, missed calls, and appointments. The customer support is excellent and very quick to respond, usually getting back to me within 24 hours if I need help. **What do you dislike about 800.com?** I think 800.com could really use more integration with different platforms. There are a couple other software I use, and I always see the main three, like RingCentral or Lightspeed. If there were some more integrations with different platforms where I could have everything in one, that would be excellent. There's no integration with my CRM, and that's something I wish it had. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to manage missed calls, coordinate calls to different sales team extensions, and text my customers and clients. **Official Response from Christina Reynolds:** > Thank you so much for your positive feedback on 800.com's platform, user-friendliness, and customer support! We also understand the importance of integrations and would love to learn more about which integration you are looking for. Please reach out to us at Support@800.com and ask for Christina :) ### 25. Easy to Use, Smooth Performance, and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Ira A. | Director of Online Development, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about 800.com?** The platform is easy to use, with an intuitive mobile app, and it has worked smoothly without any issues so far. The pricing also feels very reasonable, especially for an unlimited toll-free service. Support resources and documentation are clear and straightforward, making them easy to understand. **What do you dislike about 800.com?** So far I have no complaints about the service. Everything works great! **What problems is 800.com solving and how is that benefiting you?** 800.com has allowed our small business the opportunity to use a branded toll-free number that gives us the professional edge with clients. Call recording features have also made it easier to ensure we are providing the best possible experience to each and every user of our platform. **Official Response from Tom English:** > We're delighted to hear that 800.com has been beneficial for your small business, providing you with a branded toll-free number and call recording features to enhance your professional image and customer experience. ### 26. Great tool for business calls **Rating:** 5.0/5.0 stars **Reviewed by:** Qwana S. | Respiratory Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about 800.com?** It gives me a professional phone number for my small business, that helps separate my business calls from my personal calls. **What do you dislike about 800.com?** I donā€™t have any major dislikes so far, the only thing would be that it takes a little time to get familiar with all the features, but overall it has been helpful for my small business. **What problems is 800.com solving and how is that benefiting you?** 800.com helps me separate my business calls from my personal phone. It makes it easier for potential clients, families and businesses to contact me, which helps my business appear more organized, reliable and professional. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com. We understand that getting familiar with the platform can take some time, but we're here to help if you have any questions or need assistance! Please don't hesitate to reach out to support@800.com. ### 27. Effortless Setup and User-Friendly Experience with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Financial Services Professional, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2026 **What do you like best about 800.com?** The most helpful thing about using the 800.com platform is its ease of use and ease of implementation process because they impact the scope of the customers' experience and overall business efficiency. **What do you dislike about 800.com?** The least helpful of the 800.com platform relates too removing the noise from the communication process related to attaining the voicemail in written narrative when you can't hear the voicemail through the portal or e-mail. **What problems is 800.com solving and how is that benefiting you?** Current problems being solved through the 800.com platform are based on receiving a seamless interaction between the customer and my office, a lower risk of human error when receiving messages and processing calls quickly. **Official Response from Christina Reynolds:** > Thank you for the thoughtful review! Weā€™re glad to hear that the ease of use and implementation process have helped create a smoother experience for both your business and your customers. Helping businesses improve communication efficiency while reducing friction and human error is exactly what we aim to provide. We also appreciate your feedback regarding voicemail accessibility and written transcriptions. We understand how important it is to quickly access and review messages, especially when audio playback may not always be convenient. While you can always access the full call and transcript from your inbox or timeline in the dashboard, it makes sense to want mobile accessibility. Your email notification should show your full voicemail transcript as well. Please reach out to us directly at support@800.com and we can make sure you are set up to receive transcripts via email as well :) Insights like yours are incredibly valuable as we continue improving the voicemail and transcription experience across the platform. Thanks again for choosing 800.com ā€” we truly appreciate your support! ### 28. Streamlined Call Tracking with a Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about 800.com?** I find 800.com really useful because it helps me keep track of every single call that I've made and every call that comes in. It gives me all the information regarding voicemails, allowing me to track all those voice mails easily. I appreciate being able to listen back to all the call recordings. This is particularly valuable because there are times when I miss certain things to note down, and having those recordings means I can go back and check what was said, keeping track of everything. The cost-effectiveness of the service also stands out for me. Additionally, the initial setup was very easy. I had set up an onboarding call, but it turned out I didn't need it because I could figure out everything after checking the website a little bit. **What do you dislike about 800.com?** For me, since I live in Mexico, I have noticed that the connection between calls aren't as good for other people. For me, I hear them perfectly, but usually for them, there's a little bit of static or I have to set my VPN and set other things to make sure that they can hear me clear. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to keep track of every single call and voicemail, providing all the information I need. It's really helpful, especially for its cost. **Official Response from Christina Reynolds:** > Thank you so much for your positive review and feedback! We love that 800.com is solving your business call challenges with the tracking and recording features and that our support has been able to help along the way. If you have not downloaded our app yet, that may be a great way to improve your connection with international calls. We are happy to help anytime, just reach out to us directly at Support@800.com Download App Link: https://www.800.com/mobile-app ### 29. Professional 800 Number with Seamless Call & Text Forwarding **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan J. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about 800.com?** I like that I get a 800 number for my business to make it more professional, but that the site is easy to use and all calls and texts go directly to my phone and I have always received everything in a timely manner. **What do you dislike about 800.com?** So far there is nothing I dislike about this service, I have had an amazing experience so far. **What problems is 800.com solving and how is that benefiting you?** They seem to care about receiving feedback from customers and are quick to respond to any questions you may have. **Official Response from Christina Reynolds:** > Thanks for the great feedback! Itā€™s wonderful to know the number, forwarding, and support are meeting your needs. If you have suggestions or need help, please reach out through your account so we can assist right away. ### 30. Streamlined Client Interaction, Great Caller Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Kristi M. | Funding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about 800.com?** I love that I can choose what type of information I can collect on a caller when I am called. I can get age, location, first name, last name, and company they work for. They also have good analytics. It saves time answering calls and sends me alerts when I am in class and cannot answer my phone. It also organizes my calls and messages, which is very helpful. It takes a lot of the guesswork out of what I might offer the client and helps prevent extra database information from being repeated. It lets me know how long I have interacted with them, gives me ideas on what they think I should do next about the call or message, and lets me know about my interactions with a client. The setup was pretty simple; I just had to add contacts and make a few voice messages and text alerts. **What do you dislike about 800.com?** I wish I could get a text about calls I missed or messages I've missed. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to save time answering calls, get alerts when I'm busy, and organize my calls and messages. It helps by providing caller information and analytics, reducing guesswork and preventing repeated database entries. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com. We're thrilled to hear that our caller information and analytics features are saving you time and helping you stay organized. We really appreciate your feedback and feature request about receiving a text message about missed calls. If you have the 800.com app and enable in-app calling, you will get a push notification everytime you miss a call :) Currently you can also setup text notifications to be sent when someone leaves a VM, but not specifically for a missed call. I will bring this to our product team. Thank you again for sharing your positive experience and feedback! ### 31. Perfect for Business, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Eric D. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2026 **What do you like best about 800.com?** I have been using 800.com for some time and it does exactly what I need, making it great for business. I like that it's an 800 number and I can forward calls to my personal phone, so I don't need a lot of phones, just one number. The initial setup was very easy and simple. 800.com was our first choice because it was highly recommended. I would give it a 10 and recommend it to anyone who needs a business phone number. **What do you dislike about 800.com?** The website could be more updated because you can get lost looking for the number you picked. **What problems is 800.com solving and how is that benefiting you?** 800.com being a toll-free number lets me forward calls directly to my personal phone, reducing the need for multiple phones, which benefits my business structure. ### 32. Efficient Automation with Exceptional Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Marc V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about 800.com?** I use 800.com for two businesses and appreciate that it's not only an answering service, but also offers several different features like forwarding calls, putting them on hold, and efficiently obtaining information from my clients, which really makes my life easier. 800.com is very professional and provides custom features that are crucial for handling calls from my website. By using 800.com, I work a lot smarter and more efficiently, which has significantly increased my productivity and return on investment. I find the initial setup extremely easy and user-friendly, making it simple for my employees to set everything up. The integration with my CRM software is very efficient, ensuring that my clients' information is easily accessible and managed. I am thoroughly satisfied as 800.com gives me everything I need for my businesses and makes my life and my employees' lives easier by providing all the details in a very efficient manner. **What do you dislike about 800.com?** Nothing **What problems is 800.com solving and how is that benefiting you?** 800.com automates my system, saving money and acting like a bot. It efficiently handles calls and provides client information, increasing my business significantly. It makes my life and my employee's lives easier. **Official Response from Christina Reynolds:** > Thank you so much for this incredible and detailed review Marc! Weā€™re thrilled to hear how 800.com is supporting not just one, but two of your businesses ā€” and helping you work more efficiently every day. Itā€™s great to know that features like call forwarding, automation, and CRM integration are making a real impact on your productivity and ROI. We especially appreciate you calling out how easy the setup has been for both you and your team. Making powerful tools simple and accessible is exactly what we strive for. Thank you again for your trust and support ā€” weā€™re proud to be part of your growth and success! ### 33. Customizable Outgoing Messages That Integrate Seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fine Art | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** I have really enjoyed being able to customize the outgoing messages. They really allow me to integrate my work and the calling platform. **What do you dislike about 800.com?** At first (about 5 years ago), when I got the service, I didn't get to talk with an account manager, so I ended up paying way more than was necessary. This time, coming back and retrieving my old number, I had an account manager walk me through the entire set up. It was great! **What problems is 800.com solving and how is that benefiting you?** I think it's making it possible for me to interact with the people that view my work when it's out in the world without me. Seeing that there is a number to call and share their reactions is important and beautiful. **Official Response from Christina Reynolds:** > Thank you for sharing your experience with us! We're thrilled to hear that you enjoy customizing your outgoing messages and that it helps integrate your work seamlessly. We're so glad to hear that your recent interaction was positive. It's great to know that 800.com is helping you connect with your audience and receive their feedback effectively. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! ### 34. Powerful Call Routing & Easy Call Trees with Great Onboarding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2026 **What do you like best about 800.com?** 800.com has great routing abilities and call tree functionality. I was able to set up a professional call tree with routing and forwarding down to the minute. The application was easy to use and the pricing is competitive. They provided great support during the onboarding process. **What do you dislike about 800.com?** I have not found anything that I do not like. **What problems is 800.com solving and how is that benefiting you?** It is allowing me to route my calls to the correct people with ease. It is an enterprise level call integration service. **Official Response from Christina Reynolds:** > We're thrilled to hear that you are enjoying our powerful call routing and easy call tree functionality. We strive to provide great support during the onboarding process and beyond. Thank you for choosing 800.com - we are always here to help! ### 35. Intuitive Platform with Excellent Call Tracking, Needs Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** Armands W. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about 800.com?** I really like the interface of 800.com because it's easy to work with and intuitively makes sense to use. The usability of the platform enhances my workflow significantly. Additionally, I appreciate its functionality for organizing and managing call recordings, which seamlessly integrate with my CRM, allowing for efficient tracking of calls, including who called whom and at what time. This effective call management and organizational capability is a considerable asset, helping me maintain clarity and precision in client communications. **What do you dislike about 800.com?** The customer support for 800.com could be significantly improved. I find that the support staff doesn't meet expected standards, often citing distractions like working from home, or failing to provide timely responses. It feels unprofessional and isn't helpful when I need assistance. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for call recording, organizing calls directly into my CRM, and tracking call details. It streamlines my workflow, making it easier to manage client interactions with a perfect and easy-to-use interface. ### 36. Excellent Service and Support with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Darryl J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 800.com?** I decided to use 800.com for my new business, and from the very start, the services were excellent. I was able to select a specific number related to my brand that is easily remembered, which solved a major problem for me and potential clients. I like their service and support system best because they respond promptly and professionally, answering every question I posed without long wait times. They are always fast and efficient, and some tasks can be handled electronically without needing to speak directly with someone on the phone. The initial setup was very easy. Overall, I'm very satisfied with 800.com, and I would rate my likelihood to recommend them as an absolute 10. **What do you dislike about 800.com?** There's only one small thing I don't understand: Emails begin with this sentence: "Please type your message above this line." I haven't been able to do that, but I've always been able to send my message. **What problems is 800.com solving and how is that benefiting you?** I was able to select a specific number related to my brand, which solved a major problem for me and potential clients by making the number easy to remember. **Official Response from Christina Reynolds:** > Thank you so much for this incredible and thoughtful review! Weā€™re thrilled to hear that 800.com helped you secure a memorable number that fits your brand and makes it easier for potential clients to reach you. Itā€™s also wonderful to know that our support team has been responsive, professional, and efficient throughout your experience ā€” that level of service is something we care deeply about. We appreciate your feedback regarding the email reply formatting as well. Thatā€™s a helpful observation, and insights like yours help us continue improving the customer experience. I will be bringing this to our product and design team to take a look :) If youā€™d be open to sharing a little more about the email behavior you noticed, please reach out to us at support@800.com and ask for Christina ā€” weā€™d love to learn more from your feedback. Thank you again for choosing 800.com and for the amazing recommendation ā€” we truly appreciate your support! ### 37. Streamlined Professionalism with 800.com **Rating:** 4.5/5.0 stars **Reviewed by:** C C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about 800.com?** I appreciate how easy it was to get started with 800.com; the setup process was intuitive and straightforward, meeting the level of usability I expect from a tech company. Leveraging a professional toll-free number has been enormously beneficial for our nonprofit, especially in offering a simple way for people to reach out and speak with a live person. I value the call forwarding feature, which ensures I never miss an inquiry, and enjoy the ease of setting up and customizing our brand's phone number. Recording and editing greetings quickly and easily is another plus, along with the ability to check voicemail messages at my convenience. Using 800.com in conjunction with solutions like WordPress and Google Workspace adds to its utility. The simple UX and easy customization options, like editing greetings, make it appealing to continue using the service. **What do you dislike about 800.com?** I wish the pricing was just a little bit cheaper, I would like more customizations lije having a toll free number with our brand's name. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for a professional toll-free number, enhancing our nonprofit's accessibility and professionalism. The call forwarding feature ensures I never miss important inquiries, and easy customization lets me manage and update our communications effectively. ### 38. Affordable, Professional Toll-Free Phone Presence Made Easy with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy R. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about 800.com?** As a business owner, having a reliable and professional phone presence is essential, and 800.com has been a great solution for my company. The platform made it easy to secure a toll-free number that immediately enhanced our credibility and made it easier for customers to contact us. The setup process was straightforward, and I appreciated how quickly I was able to get everything up and running without technical complications. Features like call forwarding, voicemail, and usage tracking are practical and well-suited for small businesses that want flexibility without unnecessary complexity. What stands out most is how 800.com helps small businesses present a polished, national presence while remaining affordable and easy to manage. Itā€™s a dependable service that supports growth and customer communication, and I would recommend it to entrepreneurs and small business owners looking for a professional phone solution. **What do you dislike about 800.com?** It can be challenging to reach a CSR when you need help. 800.com focuses on toll-free numbers and basic call routing, and it may not include more advanced VoIP featuresā€”such as deeper CRM integrations or more extensive call automationā€”that some other business phone systems offer. Also, based on public business listings, 800.com is not accredited by the Better Business Bureau (BBB). Some businesses may take that into account when assessing long-term service reliability. **What problems is 800.com solving and how is that benefiting you?** It increases accessibility and boosts credibility by giving me a professional toll-free number. Setup is simple with low overhead, and itā€™s also trackable and scalable. **Official Response from Christina Reynolds:** > We're thrilled to hear that 800.com has been a reliable and professional solution for your business. We strive to make the setup process straightforward and provide practical features for small businesses. Thank you for recommending us to other entrepreneurs and small business owners! ### 39. Versatile Features, But High Cost for Small Businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Aishwarya S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** I use 800.com to make toll-free calls and text for customer communications. It helps businesses appear professional and reachable everywhere by providing a toll-free number that works on any phone. I like its call forwarding feature. Everything from customer support to marketing works well. It stands out by routing calls to any device with smart forwarding while giving built-in tools like texting, voicemail, and call tracking in one place. The initial setup was easy. **What do you dislike about 800.com?** It can be expensive to implement sometimes. Make it less expensive for small businesses. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to make toll-free calls and text for customer communications. It helps businesses appear professional and reachable everywhere with a toll-free number on any phone. It stands out by routing calls to any device with smart forwarding and includes built-in tools like texting, voicemail, and call tracking in one place. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review! Weā€™re thrilled to hear that 800.com is helping your business stay professional, reachable, and connected through features like smart call forwarding, texting, voicemail, and call tracking. Itā€™s great to know the setup was easy and that the platform is supporting everything from customer communication to marketing efforts. We also appreciate your feedback on pricing for small businesses. We understand how important affordability is, especially for growing teams, and insights like yours help us continue evaluating how we can deliver even more value across our plans. Our starter plan is $19/mo and typically covers all the needs for a small business, let us know if you ever want to explore different plans to find the right fit. Thanks again for choosing 800.com ā€” weā€™re proud to support your business! ### 40. Affordable and User-Friendly for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Chantel F. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about 800.com?** I use 800.com for my small business, and I find it really helpful in separating my business from personal affairs within one device. The app lets clients call me during business hours, and after that, I can still use my phone without business interruptions until the next day. What I love most is the affordability of the plans, which is perfect for a small business owner like me. The initial setup was very easy and user-friendly, which I appreciate because it made the transition smooth. **What do you dislike about 800.com?** I feel like what could be improved is better text message packages. That's what I would like to see, some better packages on text messaging because I don't really have that many people that text me that much. And to be paying for that amount and not it being utilized that much, I feel like they should have better smaller packages. **What problems is 800.com solving and how is that benefiting you?** 800.com helps me separate my business and personal life on one device, letting clients call during business hours and preventing interruptions after. It's affordable for small business owners. **Official Response from Christina Reynolds:** > Thank you so much for your positive review Chantel! Weā€™re really glad to hear that 800.com is helping you keep your business and personal life organized on one device ā€” that balance is incredibly important, especially for small business owners. Itā€™s great to know the setup was smooth and that the platform is delivering both ease of use and affordability for your needs. We also appreciate your feedback on SMS packages. Thatā€™s valuable insight, and we understand how important it is to have flexible options that match actual usage. Feedback like yours helps us continue improving and better supporting businesses of all sizes. Thanks again for choosing 800.com ā€” weā€™re proud to be part of your business journey! ### 41. Easy Setup and Professional Credibility with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Lynnita B. | Owner -CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about 800.com?** I use the 800.com platform to ensure my senior clients have toll-free access to our services, which allows clients to reach me directly without using their home phone rates. I like how the setup is simple and easy, and it was very fast to get started. I recommend 800.com to everyone because of their professionalism, which shows credibility to customers. **What do you dislike about 800.com?** I donā€™t have anything I dislike about the platform **What problems is 800.com solving and how is that benefiting you?** I use 800.com to ensure my senior clients have toll-free access, avoiding home phone rates. The set up is simple and easy, and it adds credibility with its professionalism. ### 42. Extremely Flexible Yet Needs Faster Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Toni J. | CEO, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about 800.com?** I really like that with 800.com, I can change my business hours and different features online, which is great for flexibility. I love how I can immediately update my business hours to start earlier or stay open later, which is super convenient. Also, the initial setup was extremely simple. **What do you dislike about 800.com?** I'm not happy about the long process it takes to be able to send text messages from my number on the app. **What problems is 800.com solving and how is that benefiting you?** I use 800.com because it lets me know who's calling before I answer by forwarding calls to my cell. I can change my business hours and features online, and I love that flexibility. **Official Response from Christina Reynolds:** > Thank you Toni! We are so happy to hear how our features enable you to be so flexible and get your customer calls right away. We hear you on the SMS verification for texting and are actively working on how to improve that process :) ### 43. Rock-Solid Reliability and Happy Clients with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Richard H. | Business owner, consultant, educator, and coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about 800.com?** Iā€™ve found 800.com to be completely reliable. Since becoming a subscriber, I havenā€™t experienced any downtime, and as far as I know, no calls have been lost or dropped. **What do you dislike about 800.com?** Iā€™ve been using answering services since 1988, back when calls were answered by humans. In my experience, clients are actually happier with the service from 800.com than they were with human operators. I also havenā€™t received a single complaint about 800.com. **What problems is 800.com solving and how is that benefiting you?** Iā€™m now a sole proprietor working online. 800.cme eliminates the need for paid office staff, saving me the cost of about 1.5 FTE employees. **Official Response from Tom English:** > We're thrilled to hear that you've had such a positive experience with 800.com! Our team works hard to ensure rock-solid reliability and excellent service for all our subscribers. It's great to hear that our service has been able to benefit your business by providing cost savings and efficient call handling. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing 800.com! ### 44. Convenient Mobile Access, Needs Better Landline Features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2026 **What do you like best about 800.com?** I like that 800.com is available on my phone, which makes it valuable to be able to answer the phone no matter if I'm in the showroom or not. **What do you dislike about 800.com?** I don't like it because there's no solid landline. I think they could improve by providing a landline like a solid phone system. Also, I don't know how to use it with other tools or software. **What problems is 800.com solving and how is that benefiting you?** 800.com provides the benefit of having an 800 number, which is essential for my company's phone system. I like that it's available on my phone, making it valuable because I can answer calls whether I'm in the showroom or not. **Official Response from Tom English:** > We're glad to hear that you find our pricing appealing and the initial setup easy. We understand your concern about the lack of landline support and will take this feedback into consideration for future improvements. ### 45. Effortless Call Routing for Multiple Numbers in One Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff D. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about 800.com?** Call routing multiple numbers through 1 dashboard **What do you dislike about 800.com?** So far there hasnt been anything. We have used it as intended and it is working as it should. **What problems is 800.com solving and how is that benefiting you?** to have the ability to route multiple numbers through 1 dashboard. We have service techs with assigned numbers, when they miss a call it gets routed to the back up on call. its great all the way around. **Official Response from Christina Reynolds:** > We're delighted to hear that our call routing feature is making a positive impact on your business. Thank you for sharing your experience! If you ever have any questions or need assistance, please don't hesitate to reach out. We are here to help! ### 46. Efficient Setup, Versatile Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about 800.com?** I found 800.com very easy to set up, which I appreciate. I receive calls right away and have the option to either play them back or read them on my phone exactly as the customer said, which I liked. I also like that 800.com offers different pay plans, allowing me to edit my account at any time, and I chose to start with the basic plan. **What do you dislike about 800.com?** Well when I set up service for 58.00, I was charged 69.00, I will have to contact customer service **What problems is 800.com solving and how is that benefiting you?** 800.com was very easy to set up, and I got calls right away. I like that I can play them back or read them as the customer said. It offers flexible pay plans I can edit anytime. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com! We are thrilled to hear that you found our setup process efficient and our features versatile. Definitely reach out to us right away at Support@800.com for the billing discrepancy. Thank you again for choosing us :) ### 47. Seamless Communication, Privacy Assured **Rating:** 4.0/5.0 stars **Reviewed by:** Wendy J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about 800.com?** I love how easy 800.com is to use; the initial setup was very easy, and it facilitates communication with fosters. It ensures my phone number remains private and allows me to keep an open line of communication, helping me stay on top of all my tasks. The calling feature makes it feel like having another separate phone inside my personal phone. Overall, everything is super useful. **What do you dislike about 800.com?** I find it a bit hard to verify the number to send text messages. **What problems is 800.com solving and how is that benefiting you?** 800.com keeps my phone number private and maintains open communication with fosters, which helps me stay on top of my tasks. ### 48. 800.com: Easy Setup and Everyday Use for Marketing-Focused SMBs **Rating:** 5.0/5.0 stars **Reviewed by:** Richard "Rick" B. | Principal Consultant / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about 800.com?** 800.com is an easy to use and configure communications platform that every business can use. I find it fits particularly well with small and medium sized businesses that are active in marketing via their website and other forms of social media. It's just really easy to set up and use. We use 800.com every day and especially when we have marketing campaigns. Customer support via phone is very good and responsive. We were sold when we figured out how easy it was to integrate 800.com with our other sales and digital marketing applications. **What do you dislike about 800.com?** You might want to implement a customer support chatbot as a first phase and then add a call center chatbot to that. I know of a company that has a chatbot that will allow a customer to start with standard chat and if they want/need to....the can escalate to a live call center rep to get the answers they need in order to place their order. **What problems is 800.com solving and how is that benefiting you?** 800.com solves our need to have phone and text communication capabilities in an any time, any where, capacity across a national organization of sales and distribution consultants in the technology industry. **Official Response from Christina Reynolds:** > Thank you for this amazing review Rick! We love that the configuration and integration into your company was so easy and that our product works so well to help you stay connected to your customers nationwide. Additionally, using 800.com to help track marketing efforts is such a great use of our platform and features, so we are thrilled to hear how well it is working for you. Thank you for the feedback on a customer support chatbot, it is something we have discussed implementing and would love any additional details around it. Please reach out to Support@800.com and ask for Christina, if you would be open to sharing. Thank you for being a customer! ### 49. Instant Voicemail Notifications, Flexible Greetings, and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Digital Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** The software notifies me immediately whenever I receive a voicemail, and I really like the flexibility of having multiple greeting options. The pricing for a second line is more than reasonable. Getting started is straightforward, especially with the tutorials. **What do you dislike about 800.com?** So far, I have not found anything I dislike about the service. **What problems is 800.com solving and how is that benefiting you?** The service is available 24/7 to answer inquiries from my subscribers, and it helps my staff respond more effectively at any time of day, especially when we receive crucial calls. This has resulted in improved workflow performance increasing subscriber satisfaction. **Official Response from Tom English:** > We're thrilled to hear that you are enjoying the instant voicemail notifications, flexible greetings, and great value of our service! Thank you for sharing your positive experience with us. ### 50. Easy Setup, Feature-Packed, and Got the Number I Wanted **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff W. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about 800.com?** Easy to setup, loads of features and had the number I wanted :) **What do you dislike about 800.com?** Still trying to figure out how to answer the calls before they sometimes go to voicemail - probably user error... **What problems is 800.com solving and how is that benefiting you?** I have a live talk radio show, and I needed a reliable toll-free line that listeners could use to call in, with a memorable number. 800.com did exactly that. **Official Response from Christina Reynolds:** > This is amazing! Thank you for sharing your positive experience with 800.com and we're thrilled to hear that you found the setup easy and that you were able to get the number you wanted for your talk radio show. In regards to answering calls before they go to voicemail, I went ahead and extended the ring time in your number management -> Call Forwarding settings. You should be all set :). If you need anything at all or to adjust further, please reach out to our customer support team, at support@800.com. We appreciate your feedback and are delighted to be solving your toll-free line needs. Thank you for choosing 800.com! ## 800.com Discussions - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) - 1 comment, 1 upvote - [Is there a plan to allow texting to and from the 800.com](https://www.g2.com/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) - 1 comment, 1 upvote - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) - 1 comment, 1 upvote - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment - [View 800.com pricing details and edition comparison](https://www.g2.com/products/800-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-13+11%3A43%3A39+-0500&secure%5Bsession_id%5D=8992d39d-bd78-467b-ba51-e8135844d228&secure%5Btoken%5D=29a776450980650c6812949ca463de42e1ee3f661ac196be17cb450ef8123a56&format=llm_user) ## 800.com Integrations - [800APP](https://www.g2.com/products/800app/reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) - [Ecamm Live](https://www.g2.com/products/ecamm-live/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [GoDaddy Website Builder](https://www.g2.com/products/godaddy-website-builder/reviews) - [Google Ad Manager](https://www.g2.com/products/google-ad-manager/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Grasshopper](https://www.g2.com/products/grasshopper/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Advertising](https://www.g2.com/products/microsoft-microsoft-advertising/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [VoIP Phone Systems](https://www.g2.com/products/voip-phone-systems/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## 800.com Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Contacts** - Personalization - Information Locater - Record Prospect Data **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - API Integration **Compatibility - AI Voice Assistants** - Cross platform compatibility **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top 800.com Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,628 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (727 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (568 reviews)