# 800.com Reviews **Vendor:** 800.com **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 944 ## About 800.com Know Which Marketing Efforts Are Actually Driving Calls and Customers. 800.com helps small businesses and agencies grow smarter by turning everyday phone calls into actionable insights. With a professional phone number, intuitive call routing, and built-in call tracking, you can stop guessing where your leads are coming from and start focusing on what works. Even if you're new to call tracking, 800.com makes it easy to assign unique phone numbers to your campaigns (website, ads, social, print), track results in real time, and route calls to the right person or team - all from one simple dashboard. For agencies and advanced users, 800.com supports powerful tools like: đŸ“¶Dynamic Number Insertion (DNI) to track exact sources of inbound calls ✅Integrations with GA4, Google Ads, Meta, and Microsoft Ads đŸ’»Client-level account management with white-labeled dashboards Built for SMBs but scalable for agencies, 800.com also includes: 📞 Call forwarding, voicemail, and customizable IVR 🔁 Call recording and transcription with playback for training or QA đŸ‘±Enhanced caller ID, complete with name, email and address 📈 In-depth call analytics and reporting 💬 SMS campaigns for direct customer engagement đŸ“ČMobile app so your business line goes everywhere you go For agencies managing multiple clients, 800.com provides agency-level capabilities, including client management features and white-labeled dashboards. This functionality allows agencies to efficiently oversee various accounts while maintaining a consistent brand experience for their clients. With the upcoming advanced AI features, such as sentiment analysis, 800.com is poised to deliver even greater insights into customer interactions, making it a powerful tool for businesses aiming to elevate their marketing strategies and customer service. Looking for advanced call forwarding and routing with custom greetings and an auto-attendant? We have that too! Whether you're just starting out or scaling fast, 800.com helps you look more professional, stay responsive, and make better marketing decisions - without the complexity of traditional phone systems. ## 800.com Pros & Cons **What users like:** - Users enjoy the **easy-to-use interface** of 800.com, making setup and management of phone numbers seamless. (301 reviews) - Users praise the **easy setup** of 800.com, noting its straightforward and user-friendly installation process. (232 reviews) - Users laud the **exceptional customer support** of 800.com, ensuring a seamless experience for business communications. (168 reviews) - Users value the **seamless number management** of 800.com, enhancing convenience and lowering costs effectively. (141 reviews) - Users appreciate the **easy setup and reliable functionality** of 800.com, enhancing their overall satisfaction with the service. (112 reviews) - Reliability (109 reviews) - Users love the **user-friendly interface** of 800.com, making setup and management incredibly seamless and efficient. (95 reviews) - Users value the **great customer service** and seamless experience that aids in business growth and accessibility. (93 reviews) - Simple (91 reviews) - Affordable (75 reviews) **What users dislike:** - Users find the **pricing and charges for text messaging to be problematic** , affecting their overall satisfaction. (50 reviews) - Users find the **learning curve steep** with 800.com, leading to initial challenges in setup and navigation. (25 reviews) - Users feel that 800.com has **limited features** on the app compared to the website, impacting overall usability. (25 reviews) - Users find **number management frustrating** , facing challenges in obtaining usable vanity numbers and inconsistent caller experiences. (25 reviews) - Users experience **call connectivity issues** including delays and glitches, impacting the reliability of the service. (20 reviews) - Users experience **SMS recognition issues** , limiting effective use of the texting feature with certain companies. (19 reviews) - Limited Integration (18 reviews) - Users find 800.com lacks **essential features** like advanced integrations, call forwarding, and a mobile app for better management. (17 reviews) - Integration Issues (14 reviews) - Limited Options (14 reviews) ## 800.com Reviews ### 1. 800.com is Amazing: **Rating:** 5.0/5.0 stars **Reviewed by:** Lamone J. | Janitor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about 800.com?** I really really like 800.com. They are pretty Cool and fasinating actually. They are very understandable people that really care about their clients and their businesses. If difficult times arrive they are there for you and work with you. I've had more than one of those moments. Their pricing is very fair, and the quality of their products is amazing. I will always remember how they really aided me and helped mme succeed with my business. **What do you dislike about 800.com?** There are no downsides. Everything about them is just Great. **What problems is 800.com solving and how is that benefiting you?** I still get my messages and texts from my clients and that's very important to me; Even when I can't answer calls; Which I can't right now just because I am too busy at the moment. I always get the messages in real time and they even have AI Agents that can take your calls for you and just do a whole bunch more stuff as well which is very helpfull; Taking the messaging service into the outer limits. ### 2. Exceptional Service and Branding with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Tranquility Cottage & More Getaways LLC . | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 31, 2025 **What do you like best about 800.com?** I use 800.com so customers can reach me at a professional number instead of my cell phone, and it’s also branded, which I love. I really like that they offer a branded number to help showcase my business, and I also appreciate the customer service. Everyone I’ve dealt with has been very helpful and pleasant, and they do what they can to go above and beyond without trying to sell you something you don’t need. Overall, I like this company and think they’re great. The initial setup was handled by the company, and they explained the “why” behind it in great detail. They also followed up to make sure I was happy with the direction of the setup and to see whether I wanted to add more features or change anything. They explained everything in a manner that was easy to understand, and you can always change the layout later or at any time. The only thing I didn’t care for—and still don’t—is the number verification setup and the overall process. I’m having quite a few problems with that, and their hands are tied as far as that process goes. Please do a lot of research, because they can only help so much with this. **What do you dislike about 800.com?** I find the possible leads aspect lacking. I’d like my number to function more like a lead form within the phone system, where customers can answer a few questions about what they’re looking for from me. It would be helpful to have that information before I call them back, instead of returning the call with no context. I’d also like to integrate my number on the platform my website is on, and be able to track its performance through Google Analytics and Google’s system. **What problems is 800.com solving and how is that benefiting you?** I was using a cell phone number I bought through AT&T, and I was getting so many sales calls that it became really disruptive. It was supposed to be a business line, but it didn’t feel that way. Now I have 800.com providing a more professional number for my business, which makes it easier to separate business calls from personal ones and know which calls to prioritize. **Official Response from Christina Reynolds:** > Thank you so much for this incredibly thoughtful and detailed review! We’re thrilled to hear that 800.com has helped give your business a more professional and branded presence while making it easier to separate business and personal communication. It’s especially meaningful to hear your kind words about our customer service team and the onboarding experience. We also truly appreciate your honest feedback regarding the verification process. We understand how frustrating that experience can sometimes feel, especially since portions of the process are tied to industry-wide carrier and compliance requirements outside of our direct control. Our team always aims to guide customers through it as smoothly as possible, and insights like yours help us continue improving the education and support around it. Your ideas around lead qualification and pre-call intake questions are fantastic suggestions. Our newest AI Voice Agent feature can do exactly that and we would be happy to set you up. For deeper website and Google Analytics integrations, we do have a full google analytics integration and our call tracking feature would be perfect for more web analytics. Having more context before returning calls and improving attribution visibility can make a huge difference for businesses managing inbound leads. If you’d be open to sharing more about your ideal lead workflow or integration goals, please email support@800.com and ask for Christina — we’d love to learn more from your feedback and get you setup with these tools. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business growth! ### 3. 800.com’s Stellar Support and Seamless Online-to-Phone Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Jeannita T. | Writing Instructor-Online, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about 800.com?** 800.com has stellar customer service and support. Whenever I run into an issue, the reps stay with me until it’s completely resolved. I love the seamless use of online services along with on-the-ground access. They track my text messages online and also alert me on my phone, which makes it easy to keep up with my communication activity. **What do you dislike about 800.com?** The online interface isn’t particularly intuitive. It takes some time and effort to learn your way around and figure out how to set up the features within your account. **What problems is 800.com solving and how is that benefiting you?** I was looking for a way to maintain an independent phone line that would separate my business calls from my personal calls, so I wouldn’t have to give out my personal cell phone number to prospective clients. Now I have that separate number, and I can answer calls on my cell phone knowing that they are business-related. **Official Response from Tom English:** > Thank you for your feedback. We understand that the online interface may have a learning curve, and we're continuously working to improve user experience. Your input is valuable to us as we make enhancements to our platform. ### 4. Professional and Creative Solution for Non-Profits **Rating:** 5.0/5.0 stars **Reviewed by:** JanetStar V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about 800.com?** I love all the features 800.com has. It allows me to be available to partners and the community by answering my calls and taking messages when I'm unavailable to do so. I can show my creativity through features like welcome calls and voicemails, which leave a professional look for my non-profit. These features make my organization look much bigger than it is and make what I offer stand out better and more polished. The initial setup was also very easy. **What do you dislike about 800.com?** The only thing I could think of, would be the option to pay the way I want to pay such as paying a few days early instead of having to wait for the scheduled payment date. **What problems is 800.com solving and how is that benefiting you?** 800.com keeps me connected to partners and the community by handling calls and messages. It enhances my organization's image with features like welcome calls and voicemails, making us look bigger and more polished. ### 5. Essential for New Businesses with Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** P M. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about 800.com?** I love 800.com because, as I mentioned, it's crucial for my brand new business to have a dedicated phone number. The ability to make and receive telephone calls and texts is extremely important for a startup, and 800.com provides these services seamlessly. Their pricing and benefits are paramount for my business needs. I also appreciate their inexpensive features, which are perfect for us. Integrating 800.com with my Gmail and Chrome services makes it even more valuable. The initial setup was quick and extremely easy. **What do you dislike about 800.com?** I have no complaints, 800.com is great. **What problems is 800.com solving and how is that benefiting you?** I use 800.com because it provides me with a business phone number, allowing me to make and receive calls and texts, which is crucial for my new business. It's essential for serving clients promptly. The pricing and benefits make it extremely valuable for my startup. ### 6. Seamless Transition and Cost-Effective Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Karen A. | Property Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 800.com?** I like how 800.com can forward calls to my phone but also lets me use the app to make calls from the 800 number, so I don't have to use my private cell number. It's perfect for my small business, allowing me to see messages, voicemails, and who called easily. The price point is great, and it's very easy to use. The app makes managing calls simple by forwarding to my phone, taking and transcribing voicemails. The setup support was great, and the transition was seamless. I've had a perfect experience, and I would give it a ten. **What do you dislike about 800.com?** Not knowing the call is from a fowarded 800.com phone call when it rings in is both a pro and a con. It's nice seeing the phone number coming in and I can usually guess it might be from a customer, but then I don't always know who it is because there's no caller ID. So that makes call forwarding a little less helpful. **What problems is 800.com solving and how is that benefiting you?** 800.com makes managing calls easy and cost-effective, forwarding them to my phone and transcribing voicemails. It allows me to call from my business number using the app, preserving my personal number's privacy. Switch from a live service due to its better pricing and easy setup. **Official Response from Christina Reynolds:** > Thank you so much for this amazing and detailed review! We’re thrilled to hear that 800.com has helped make call management simple, affordable, and professional for your small business. It’s great to know that features like app-based calling, voicemail transcription, and seamless call forwarding are helping you stay connected while protecting your personal number. We also appreciate your thoughtful feedback regarding forwarded call identification. Depending on how calls are handled, there are a couple ways to make identifying incoming business calls easier — including optional in-app calling features that provide enhanced caller information, as well as customizable whisper messages that announce when a call is coming from your 800 number before you answer. Feedback like yours helps us continue improving the calling experience and making these tools easier to discover and use. If you’d like help setting up either of these options, or are interested in giving us additional feedback, please reach out to us at support@800.com and ask for Christina — we’d be happy to help! Thanks again for choosing 800.com and for the incredible recommendation — we truly appreciate your support! ### 7. Transformative, Cost-Effective Phone Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Marc V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about 800.com?** I really love using 800.com for my business. It's great that my business number is linked to my website, which makes it so professional for clients. I appreciate how when I'm busy on the phone, it automatically goes to an answering system, so I don't lose any calls. It saves me a great deal of money by eliminating the need for a separate answering service or receptionist. The message prioritization feature is extremely valuable, allowing me to know when a message is urgent and to handle important calls immediately, like those involving lawsuits. Setting up 800.com was extremely easy, even for someone not very tech-savvy like me. I'm also impressed with how customizable its features are, making it fit perfectly for my business needs. **What do you dislike about 800.com?** Absolutely nothing, 800.com. takes care of all of my answering service needs! **What problems is 800.com solving and how is that benefiting you?** I use 800.com to show professionalism with a custom number, avoid missing calls with an automatic answering system, and save money on an answering service. It also prioritizes urgent messages, enabling me to quickly respond to clients in need. **Official Response from Christina Reynolds:** > Thank you so much for this incredible review! We’re thrilled to hear how much value 800.com has brought to your business — from presenting a more professional image to helping ensure important calls are never missed. It’s especially rewarding to know features like automated answering, message prioritization, and website integration are helping you save time, reduce costs, and respond quickly when it matters most. We also love hearing that the setup was easy and approachable, even without a technical background. Making powerful communication tools simple and customizable for business owners is exactly what we strive for. Thank you again for choosing 800.com — we’re proud to support your business and truly appreciate your trust in us! ### 8. 800.com: Easy Setup, Fantastic Pricing, and Feature-Rich **Rating:** 5.0/5.0 stars **Reviewed by:** Todd R. | Sr. VP, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2026 **What do you like best about 800.com?** 800.com was super easy to set up and get using right away. The pricing is fantastic for all the features they offer compared to the other services out there. Very happy with the system. **What do you dislike about 800.com?** The only downside that I can see at this time is the limited number of extensions. As of now it only goes to 25 so if you need to set up more than 25 extensions that is not possible from what I was told. **What problems is 800.com solving and how is that benefiting you?** We are able to provide a 888 number so our agents do not have to use their cell so that is a plus as that was the main thing we were wanting to solve but not go with a big solution and pay a very high fee. We are all remote workers and needed something that was online. **Official Response from Christina Reynolds:** > Thank you so much for the great review! We’re thrilled to hear that 800.com was easy to set up and provided the features and pricing your remote team was looking for. Helping businesses create a professional communication system without the complexity or cost of larger enterprise solutions is exactly what we strive for. We also appreciate your feedback regarding extension limits. Insights like this are very valuable as we continue evolving the platform to support larger and growing teams with more advanced communication needs. We have actually been looking at adding the ability to add 'custom extensions' which would enable you to put any number you would like, thus removing that limit :) We should have this feature soon! If you’d be open to sharing any additional feedback, please email support@800.com and ask for Christina — we’d love to learn more about how you use 800.com. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your remote workforce! ### 9. Effortless Toll-Free Number Setup with Powerful and customizable Call Forwarding **Rating:** 4.0/5.0 stars **Reviewed by:** Brian D. | Free, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about 800.com?** I really like how easy it is to setup. Very fast search for the toll free number I desire in particular the ability to use wildcards in the search. Once chosen the number is activated in a very short time. Having the ability to forward calls to one or more telephone numbers either sequentially or at the same time is a feature that a traditional toll free setup doesn't offer, the same goes for setting up your own customized auto-attendant. **What do you dislike about 800.com?** The main downside to 800.com is the cost as compared to a traditional toll free number from your telephone services company. **What problems is 800.com solving and how is that benefiting you?** Allows my IT MSP company to offer 24/7/365 telephone support and also access to our web development team without requiring additional staff or publishing the private phone numbers of our employees. ### 10. Seamless Integration, Perfect for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Ginna G. | Associate Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about 800.com?** I like 800.com for its seamless integration with any platform we are using. It doesn't require additional tools or learning, which is great for training new employees. This ease of use is especially beneficial for a small business like ours. The learning curve is quick and straightforward without a cumbersome training process. I also appreciate the simple setup; it was like getting out of the box and going. It's a great experience working with 800.com, particularly in combination with Nextiva. **What do you dislike about 800.com?** The only thing that could be easier is if it was available on an app where you could use it. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for voice call needs, getting and maintaining phone numbers. It seamlessly integrates with existing platforms, minimizing the learning curve and training time, which is ideal for new employees. ### 11. Comprehensive Telecom Solution with Stellar AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Justin P. | Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about 800.com?** I use 800.com for all my business telecommunications requirements, personal telephonic needs, and fax services. I'm extremely delighted with the customization options offered by 800.com and the customer service and technical teams. I like enabling transfer options for departments, IVR trees, hold music, and voicemail during office hours as well as after office hours. Setting working hours and after office hours call transfers to key team members for high priority resolution is very helpful. Most recently, the AI feature has exceeded my expectations. The ability to customize it and have the AI agent handle routine customer queries and product-related questions really frees up time for other team members. The initial setup was a breeze, thanks to the video tutorials and guides, and the customer service team is knowledgeable and resolves issues effectively. **What do you dislike about 800.com?** I think the inbox functionality for SMS and call records could be better. Right now, all call records get stored in the inbox, and when test calls are made or team members get personal calls, it messes with the dashboard and analytics. It would really help if the inbox feature could allow moving call records to custom folders instead of just an archive folder. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for routing calls to different teams, handling high call volumes with voicemails, and using the AI feature to answer customer queries, freeing up team time. The customization options are the best I've used. **Official Response from Christina Reynolds:** > Thank you so much for this incredibly thoughtful and detailed review! We’re thrilled to hear that 800.com has been able to provide the flexibility and value you were looking for — especially with managing multiple numbers, faxing, IVR, and messaging all within one platform. It’s great to know the setup process was smooth and that you’ve been discovering additional features and resources along the way. We also truly appreciate your detailed feedback regarding inbox management, voicemail deletion, folders and auto-delete rules. These are fantastic suggestions, and insights like yours are incredibly valuable as we continue improving the platform experience for growing businesses. Regarding mention of the app, the good news is that we do have a desktop app with dial out capabilities and an android app for mobile! Here is a link on how to dial out using our apps :) - https://support.800.com/hc/en-us/articles/360040903991-Outbound-calling If you’d be open to sharing more details about your workflow or feature ideas, please reach out to us at support@800.com and ask for Christina, we’d love to learn more from your feedback. Thanks again for choosing 800.com — we’re proud to support your business and truly appreciate the time you took to share such valuable insights! ### 12. Robust and User-Friendly with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke K. | Owner, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about 800.com?** I find 800.com to be very robust with a nice and simple platform online. I never have any problems with voice quality or dropped calls. It's very user-friendly and offers a lot of options at a great price. It's also really easy to set up for different sales team members through extensions, voicemails, automations, missed calls, and appointments. The customer support is excellent and very quick to respond, usually getting back to me within 24 hours if I need help. **What do you dislike about 800.com?** I think 800.com could really use more integration with different platforms. There are a couple other software I use, and I always see the main three, like RingCentral or Lightspeed. If there were some more integrations with different platforms where I could have everything in one, that would be excellent. There's no integration with my CRM, and that's something I wish it had. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to manage missed calls, coordinate calls to different sales team extensions, and text my customers and clients. **Official Response from Christina Reynolds:** > Thank you so much for your positive feedback on 800.com's platform, user-friendliness, and customer support! We also understand the importance of integrations and would love to learn more about which integration you are looking for. Please reach out to us at Support@800.com and ask for Christina :) ### 13. Streamlined Call Tracking with a Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about 800.com?** I find 800.com really useful because it helps me keep track of every single call that I've made and every call that comes in. It gives me all the information regarding voicemails, allowing me to track all those voice mails easily. I appreciate being able to listen back to all the call recordings. This is particularly valuable because there are times when I miss certain things to note down, and having those recordings means I can go back and check what was said, keeping track of everything. The cost-effectiveness of the service also stands out for me. Additionally, the initial setup was very easy. I had set up an onboarding call, but it turned out I didn't need it because I could figure out everything after checking the website a little bit. **What do you dislike about 800.com?** For me, since I live in Mexico, I have noticed that the connection between calls aren't as good for other people. For me, I hear them perfectly, but usually for them, there's a little bit of static or I have to set my VPN and set other things to make sure that they can hear me clear. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to keep track of every single call and voicemail, providing all the information I need. It's really helpful, especially for its cost. **Official Response from Christina Reynolds:** > Thank you so much for your positive review and feedback! We love that 800.com is solving your business call challenges with the tracking and recording features and that our support has been able to help along the way. If you have not downloaded our app yet, that may be a great way to improve your connection with international calls. We are happy to help anytime, just reach out to us directly at Support@800.com Download App Link: https://www.800.com/mobile-app ### 14. Streamlined Client Interaction, Great Caller Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Kristi M. | Funding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about 800.com?** I love that I can choose what type of information I can collect on a caller when I am called. I can get age, location, first name, last name, and company they work for. They also have good analytics. It saves time answering calls and sends me alerts when I am in class and cannot answer my phone. It also organizes my calls and messages, which is very helpful. It takes a lot of the guesswork out of what I might offer the client and helps prevent extra database information from being repeated. It lets me know how long I have interacted with them, gives me ideas on what they think I should do next about the call or message, and lets me know about my interactions with a client. The setup was pretty simple; I just had to add contacts and make a few voice messages and text alerts. **What do you dislike about 800.com?** I wish I could get a text about calls I missed or messages I've missed. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to save time answering calls, get alerts when I'm busy, and organize my calls and messages. It helps by providing caller information and analytics, reducing guesswork and preventing repeated database entries. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com. We're thrilled to hear that our caller information and analytics features are saving you time and helping you stay organized. We really appreciate your feedback and feature request about receiving a text message about missed calls. If you have the 800.com app and enable in-app calling, you will get a push notification everytime you miss a call :) Currently you can also setup text notifications to be sent when someone leaves a VM, but not specifically for a missed call. I will bring this to our product team. Thank you again for sharing your positive experience and feedback! ### 15. Affordable Business Line with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Powell P. | Recovery Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** I like the ease of finding a good number because it helps clients remember us and call back easily. The price being very affordable is a big plus, especially with rising costs. The back office messages and voicemails add value by making my business look very professional. **What do you dislike about 800.com?** The 10DLC verification has been very difficult to get text messaging approved. They keep denying me without giving a reason. It's been frustrating, as I had to send two emails to customer service to get something done. If a customer service rep would reach out after the very first denial, it would have saved me a lot of time and frustration. The back-office setup was tricky, and the 10DLC approval is still ongoing after 2 months, which is very frustrating. I would like to use it for faxes as well, but they never offered that to me. **What problems is 800.com solving and how is that benefiting you?** 800.com gives my business a certified, legitimate look, making it easier for clients to remember my number and call back. The affordability helps with rising costs, and the back office features make me look professional. **Official Response from Christina Reynolds:** > Thank you for taking the time to share such detailed feedback! We’re glad to hear that your vanity number, affordability, and voicemail features are helping your business look more professional and memorable to customers. That’s exactly the kind of value we aim to provide for growing businesses. We also appreciate your honest feedback regarding the 10DLC verification process and experience, we understand how frustrating it can be. The verification process is regulated by carriers and we are actively working on ways we can improve our customers experience, increase first time approvals and expedite the process. All of our plans come with a fax number and you can add one anytime in your dashboard or reach out to us directly at Support@800.com and we can help get it setup for you :) Thanks again for choosing 800.com — we truly appreciate your business and your feedback. ### 16. Efficient Automation with Exceptional Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Marc V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about 800.com?** I use 800.com for two businesses and appreciate that it's not only an answering service, but also offers several different features like forwarding calls, putting them on hold, and efficiently obtaining information from my clients, which really makes my life easier. 800.com is very professional and provides custom features that are crucial for handling calls from my website. By using 800.com, I work a lot smarter and more efficiently, which has significantly increased my productivity and return on investment. I find the initial setup extremely easy and user-friendly, making it simple for my employees to set everything up. The integration with my CRM software is very efficient, ensuring that my clients' information is easily accessible and managed. I am thoroughly satisfied as 800.com gives me everything I need for my businesses and makes my life and my employees' lives easier by providing all the details in a very efficient manner. **What do you dislike about 800.com?** Nothing **What problems is 800.com solving and how is that benefiting you?** 800.com automates my system, saving money and acting like a bot. It efficiently handles calls and provides client information, increasing my business significantly. It makes my life and my employee's lives easier. **Official Response from Christina Reynolds:** > Thank you so much for this incredible and detailed review Marc! We’re thrilled to hear how 800.com is supporting not just one, but two of your businesses — and helping you work more efficiently every day. It’s great to know that features like call forwarding, automation, and CRM integration are making a real impact on your productivity and ROI. We especially appreciate you calling out how easy the setup has been for both you and your team. Making powerful tools simple and accessible is exactly what we strive for. Thank you again for your trust and support — we’re proud to be part of your growth and success! ### 17. Professional Branding with Custom Numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Hilda M. | Owner CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about 800.com?** I like that 800.com made it possible for me to get my customized 1800 number, something that most companies didn't have. It's great because it identifies my brand and makes it stand out from the crowd. As Texas Best Mini Donut, my number is 1-844 TXB -MINI, so it's uniquely me. I haven't had any issues yet, and I appreciate having a number that fits my brand identity. **What do you dislike about 800.com?** Nothing it’s amazing it needs to be more known I would say I used AI to learn about it thank God for new technology **What problems is 800.com solving and how is that benefiting you?** 800.com makes my business look professional, keeps everything organized, and helps me manage client interactions. **Official Response from Christina Reynolds:** > Thank you so much for this awesome review Hilda! We absolutely love hearing how your custom number 1-844 TXB-MINI is helping Texas Best Mini Donut stand out and strengthen your brand identity. A memorable vanity number can make such a huge impact, and we’re thrilled we could help you secure one that fits your business so perfectly. It’s also great to hear that 800.com is helping you stay organized and present a more professional image to your customers. And honestly, we’re pretty thankful for new technology too 😊 Thanks again for choosing 800.com — and if we are ever in Texas, we are coming in for a donut! ### 18. Intuitive Platform with Excellent Call Tracking, Needs Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** Armands W. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about 800.com?** I really like the interface of 800.com because it's easy to work with and intuitively makes sense to use. The usability of the platform enhances my workflow significantly. Additionally, I appreciate its functionality for organizing and managing call recordings, which seamlessly integrate with my CRM, allowing for efficient tracking of calls, including who called whom and at what time. This effective call management and organizational capability is a considerable asset, helping me maintain clarity and precision in client communications. **What do you dislike about 800.com?** The customer support for 800.com could be significantly improved. I find that the support staff doesn't meet expected standards, often citing distractions like working from home, or failing to provide timely responses. It feels unprofessional and isn't helpful when I need assistance. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for call recording, organizing calls directly into my CRM, and tracking call details. It streamlines my workflow, making it easier to manage client interactions with a perfect and easy-to-use interface. ### 19. Excellent Service and Support with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Darryl J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 800.com?** I decided to use 800.com for my new business, and from the very start, the services were excellent. I was able to select a specific number related to my brand that is easily remembered, which solved a major problem for me and potential clients. I like their service and support system best because they respond promptly and professionally, answering every question I posed without long wait times. They are always fast and efficient, and some tasks can be handled electronically without needing to speak directly with someone on the phone. The initial setup was very easy. Overall, I'm very satisfied with 800.com, and I would rate my likelihood to recommend them as an absolute 10. **What do you dislike about 800.com?** There's only one small thing I don't understand: Emails begin with this sentence: "Please type your message above this line." I haven't been able to do that, but I've always been able to send my message. **What problems is 800.com solving and how is that benefiting you?** I was able to select a specific number related to my brand, which solved a major problem for me and potential clients by making the number easy to remember. **Official Response from Christina Reynolds:** > Thank you so much for this incredible and thoughtful review! We’re thrilled to hear that 800.com helped you secure a memorable number that fits your brand and makes it easier for potential clients to reach you. It’s also wonderful to know that our support team has been responsive, professional, and efficient throughout your experience — that level of service is something we care deeply about. We appreciate your feedback regarding the email reply formatting as well. That’s a helpful observation, and insights like yours help us continue improving the customer experience. I will be bringing this to our product and design team to take a look :) If you’d be open to sharing a little more about the email behavior you noticed, please reach out to us at support@800.com and ask for Christina — we’d love to learn more from your feedback. Thank you again for choosing 800.com and for the amazing recommendation — we truly appreciate your support! ### 20. Streamlined Professionalism with 800.com **Rating:** 4.5/5.0 stars **Reviewed by:** C C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about 800.com?** I appreciate how easy it was to get started with 800.com; the setup process was intuitive and straightforward, meeting the level of usability I expect from a tech company. Leveraging a professional toll-free number has been enormously beneficial for our nonprofit, especially in offering a simple way for people to reach out and speak with a live person. I value the call forwarding feature, which ensures I never miss an inquiry, and enjoy the ease of setting up and customizing our brand's phone number. Recording and editing greetings quickly and easily is another plus, along with the ability to check voicemail messages at my convenience. Using 800.com in conjunction with solutions like WordPress and Google Workspace adds to its utility. The simple UX and easy customization options, like editing greetings, make it appealing to continue using the service. **What do you dislike about 800.com?** I wish the pricing was just a little bit cheaper, I would like more customizations lije having a toll free number with our brand's name. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for a professional toll-free number, enhancing our nonprofit's accessibility and professionalism. The call forwarding feature ensures I never miss important inquiries, and easy customization lets me manage and update our communications effectively. ### 21. Affordable, Professional Toll-Free Phone Presence Made Easy with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy R. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about 800.com?** As a business owner, having a reliable and professional phone presence is essential, and 800.com has been a great solution for my company. The platform made it easy to secure a toll-free number that immediately enhanced our credibility and made it easier for customers to contact us. The setup process was straightforward, and I appreciated how quickly I was able to get everything up and running without technical complications. Features like call forwarding, voicemail, and usage tracking are practical and well-suited for small businesses that want flexibility without unnecessary complexity. What stands out most is how 800.com helps small businesses present a polished, national presence while remaining affordable and easy to manage. It’s a dependable service that supports growth and customer communication, and I would recommend it to entrepreneurs and small business owners looking for a professional phone solution. **What do you dislike about 800.com?** It can be challenging to reach a CSR when you need help. 800.com focuses on toll-free numbers and basic call routing, and it may not include more advanced VoIP features—such as deeper CRM integrations or more extensive call automation—that some other business phone systems offer. Also, based on public business listings, 800.com is not accredited by the Better Business Bureau (BBB). Some businesses may take that into account when assessing long-term service reliability. **What problems is 800.com solving and how is that benefiting you?** It increases accessibility and boosts credibility by giving me a professional toll-free number. Setup is simple with low overhead, and it’s also trackable and scalable. **Official Response from Christina Reynolds:** > We're thrilled to hear that 800.com has been a reliable and professional solution for your business. We strive to make the setup process straightforward and provide practical features for small businesses. Thank you for recommending us to other entrepreneurs and small business owners! ### 22. Versatile Features, But High Cost for Small Businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Aishwarya S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** I use 800.com to make toll-free calls and text for customer communications. It helps businesses appear professional and reachable everywhere by providing a toll-free number that works on any phone. I like its call forwarding feature. Everything from customer support to marketing works well. It stands out by routing calls to any device with smart forwarding while giving built-in tools like texting, voicemail, and call tracking in one place. The initial setup was easy. **What do you dislike about 800.com?** It can be expensive to implement sometimes. Make it less expensive for small businesses. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to make toll-free calls and text for customer communications. It helps businesses appear professional and reachable everywhere with a toll-free number on any phone. It stands out by routing calls to any device with smart forwarding and includes built-in tools like texting, voicemail, and call tracking in one place. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review! We’re thrilled to hear that 800.com is helping your business stay professional, reachable, and connected through features like smart call forwarding, texting, voicemail, and call tracking. It’s great to know the setup was easy and that the platform is supporting everything from customer communication to marketing efforts. We also appreciate your feedback on pricing for small businesses. We understand how important affordability is, especially for growing teams, and insights like yours help us continue evaluating how we can deliver even more value across our plans. Our starter plan is $19/mo and typically covers all the needs for a small business, let us know if you ever want to explore different plans to find the right fit. Thanks again for choosing 800.com — we’re proud to support your business! ### 23. Affordable and User-Friendly for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Chantel F. | Independent Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about 800.com?** I use 800.com for my small business, and I find it really helpful in separating my business from personal affairs within one device. The app lets clients call me during business hours, and after that, I can still use my phone without business interruptions until the next day. What I love most is the affordability of the plans, which is perfect for a small business owner like me. The initial setup was very easy and user-friendly, which I appreciate because it made the transition smooth. **What do you dislike about 800.com?** I feel like what could be improved is better text message packages. That's what I would like to see, some better packages on text messaging because I don't really have that many people that text me that much. And to be paying for that amount and not it being utilized that much, I feel like they should have better smaller packages. **What problems is 800.com solving and how is that benefiting you?** 800.com helps me separate my business and personal life on one device, letting clients call during business hours and preventing interruptions after. It's affordable for small business owners. **Official Response from Christina Reynolds:** > Thank you so much for your positive review Chantel! We’re really glad to hear that 800.com is helping you keep your business and personal life organized on one device — that balance is incredibly important, especially for small business owners. It’s great to know the setup was smooth and that the platform is delivering both ease of use and affordability for your needs. We also appreciate your feedback on SMS packages. That’s valuable insight, and we understand how important it is to have flexible options that match actual usage. Feedback like yours helps us continue improving and better supporting businesses of all sizes. Thanks again for choosing 800.com — we’re proud to be part of your business journey! ### 24. Easy Setup and Professional Credibility with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Lynnita B. | Owner -CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about 800.com?** I use the 800.com platform to ensure my senior clients have toll-free access to our services, which allows clients to reach me directly without using their home phone rates. I like how the setup is simple and easy, and it was very fast to get started. I recommend 800.com to everyone because of their professionalism, which shows credibility to customers. **What do you dislike about 800.com?** I don’t have anything I dislike about the platform **What problems is 800.com solving and how is that benefiting you?** I use 800.com to ensure my senior clients have toll-free access, avoiding home phone rates. The set up is simple and easy, and it adds credibility with its professionalism. ### 25. Extremely Flexible Yet Needs Faster Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Toni J. | CEO, Wholesale, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about 800.com?** I really like that with 800.com, I can change my business hours and different features online, which is great for flexibility. I love how I can immediately update my business hours to start earlier or stay open later, which is super convenient. Also, the initial setup was extremely simple. **What do you dislike about 800.com?** I'm not happy about the long process it takes to be able to send text messages from my number on the app. **What problems is 800.com solving and how is that benefiting you?** I use 800.com because it lets me know who's calling before I answer by forwarding calls to my cell. I can change my business hours and features online, and I love that flexibility. **Official Response from Christina Reynolds:** > Thank you Toni! We are so happy to hear how our features enable you to be so flexible and get your customer calls right away. We hear you on the SMS verification for texting and are actively working on how to improve that process :) ### 26. Rock-Solid Reliability and Happy Clients with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Richard H. | Business owner, consultant, educator, and coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2026 **What do you like best about 800.com?** I’ve found 800.com to be completely reliable. Since becoming a subscriber, I haven’t experienced any downtime, and as far as I know, no calls have been lost or dropped. **What do you dislike about 800.com?** I’ve been using answering services since 1988, back when calls were answered by humans. In my experience, clients are actually happier with the service from 800.com than they were with human operators. I also haven’t received a single complaint about 800.com. **What problems is 800.com solving and how is that benefiting you?** I’m now a sole proprietor working online. 800.cme eliminates the need for paid office staff, saving me the cost of about 1.5 FTE employees. **Official Response from Tom English:** > We're thrilled to hear that you've had such a positive experience with 800.com! Our team works hard to ensure rock-solid reliability and excellent service for all our subscribers. It's great to hear that our service has been able to benefit your business by providing cost savings and efficient call handling. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction. Thank you for choosing 800.com! ### 27. Efficient Setup, Versatile Features **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about 800.com?** I found 800.com very easy to set up, which I appreciate. I receive calls right away and have the option to either play them back or read them on my phone exactly as the customer said, which I liked. I also like that 800.com offers different pay plans, allowing me to edit my account at any time, and I chose to start with the basic plan. **What do you dislike about 800.com?** Well when I set up service for 58.00, I was charged 69.00, I will have to contact customer service **What problems is 800.com solving and how is that benefiting you?** 800.com was very easy to set up, and I got calls right away. I like that I can play them back or read them as the customer said. It offers flexible pay plans I can edit anytime. **Official Response from Christina Reynolds:** > Thank you for sharing your positive experience with 800.com! We are thrilled to hear that you found our setup process efficient and our features versatile. Definitely reach out to us right away at Support@800.com for the billing discrepancy. Thank you again for choosing us :) ### 28. 800.com: Easy Setup and Everyday Use for Marketing-Focused SMBs **Rating:** 5.0/5.0 stars **Reviewed by:** Richard "Rick" B. | Principal Consultant / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about 800.com?** 800.com is an easy to use and configure communications platform that every business can use. I find it fits particularly well with small and medium sized businesses that are active in marketing via their website and other forms of social media. It's just really easy to set up and use. We use 800.com every day and especially when we have marketing campaigns. Customer support via phone is very good and responsive. We were sold when we figured out how easy it was to integrate 800.com with our other sales and digital marketing applications. **What do you dislike about 800.com?** You might want to implement a customer support chatbot as a first phase and then add a call center chatbot to that. I know of a company that has a chatbot that will allow a customer to start with standard chat and if they want/need to....the can escalate to a live call center rep to get the answers they need in order to place their order. **What problems is 800.com solving and how is that benefiting you?** 800.com solves our need to have phone and text communication capabilities in an any time, any where, capacity across a national organization of sales and distribution consultants in the technology industry. **Official Response from Christina Reynolds:** > Thank you for this amazing review Rick! We love that the configuration and integration into your company was so easy and that our product works so well to help you stay connected to your customers nationwide. Additionally, using 800.com to help track marketing efforts is such a great use of our platform and features, so we are thrilled to hear how well it is working for you. Thank you for the feedback on a customer support chatbot, it is something we have discussed implementing and would love any additional details around it. Please reach out to Support@800.com and ask for Christina, if you would be open to sharing. Thank you for being a customer! ### 29. Instant Voicemail Notifications, Flexible Greetings, and Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Digital Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** The software notifies me immediately whenever I receive a voicemail, and I really like the flexibility of having multiple greeting options. The pricing for a second line is more than reasonable. Getting started is straightforward, especially with the tutorials. **What do you dislike about 800.com?** So far, I have not found anything I dislike about the service. **What problems is 800.com solving and how is that benefiting you?** The service is available 24/7 to answer inquiries from my subscribers, and it helps my staff respond more effectively at any time of day, especially when we receive crucial calls. This has resulted in improved workflow performance increasing subscriber satisfaction. **Official Response from Tom English:** > We're thrilled to hear that you are enjoying the instant voicemail notifications, flexible greetings, and great value of our service! Thank you for sharing your positive experience with us. ### 30. Feature-Rich and Easy Setup with Room to Improve SMS **Rating:** 5.0/5.0 stars **Reviewed by:** Mindy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about 800.com?** I like 800.com because the number we got is great and catchy, especially the 1877-CAL-CHAZ number. The app itself is amazing, even though I'm still learning it since it has a lot of features. I appreciate that it provides navigations for clients, holds voicemail, and allows me to customize with my own or their messages. I love the SMS feature where customers can text concerns directly to me, and believe it has a fax setup as well. I'm really excited and impressed with all it offers. The organized dashboard is fantastic; it shows me everything, like who called, what they said, and if anyone on my team has responded. It's very convenient. The dashboard is organized strategically, catering to what I'm looking for and offers a lot of voice mail options. The initial setup was very easy, and overall, I'm pleased with where we're at with 800.com now. **What do you dislike about 800.com?** The SMS tool is very difficult because it has so many steps in it. It's kinda complex and kinda detailed, which makes it challenging to ensure everything is in place without risking legal issues. I wish it could be eased up a little bit. **What problems is 800.com solving and how is that benefiting you?** I find 800.com amazing for my business, as it simplifies communicating with customers. I can easily see and respond to voicemails and receive texts directly. The organized dashboard makes managing calls and messages convenient. **Official Response from Christina Reynolds:** > Thank you so much for this detailed and enthusiastic review Mindy! We’re thrilled to hear how much you’re enjoying your vanity number and the features within the platform. It’s great to know the dashboard, voicemail tools, and messaging capabilities are helping you stay organized and connected with your customers. We love hearing that the setup was easy and that the system is already making communication more convenient for your business. We also appreciate your feedback about the SMS process. The verification steps can feel detailed because they follow industry regulations designed to prevent spam and protect consumers, but we understand that it can be confusing. Feedback like yours helps us continue improving the experience and guidance around it. Thanks again for choosing 800.com! ### 31. Quick Setup, Cost-Effective, Powerful Tool for Vanity Numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about 800.com?** I use 800.com for my vanity toll-free number and also a local telephone number for my small business. I love that I was able to set up literally in minutes and got calls the same day. I also appreciate that I could configure my Bluetooth desktop headset for Zoom and other meetings. Additionally, I switched from a local telephone company service that was ten times more expensive and significantly more complicated to set up. **What do you dislike about 800.com?** I would wish that 800.com allowed connecting to regular business IP desk phones like Polycom or Cisco. It would make it even more transparent for the employees, so they don't have to use their cell phone. **What problems is 800.com solving and how is that benefiting you?** I needed a vanity toll free number, and 800.com was convenient and friendly. I love that I set it up in minutes and got calls the same day. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review! We’re thrilled to hear that you were able to get your vanity number up and running so quickly and start receiving calls the very same day. It’s great to know 800.com has provided a more convenient and cost-effective solution compared to traditional phone providers, while still giving your business the professional presence you were looking for. We also appreciate your feedback regarding compatibility with IP desk phones like Polycom and Cisco. That’s a great suggestion, especially for businesses looking to create an even more seamless experience for their teams. We do offer SIP forwarding and depending on how your forwarding service is setup, we may be able to make it work. At this time, all outgoing calls would still require the desktop or mobile app though. If you’d be open to sharing more about your setup or how your team would ideally use desk phone integration, please email support@800.com and ask for Christina — we’d love to learn more from your feedback and see if there is a solution. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business! ### 32. Seamless Setup, Perfect for Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Gokarrna P. | TREASURE SECRATORY, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about 800.com?** I like that 800.com is easy to sign up for and has a good virtual crew. The customer support is good and they offer a pricing plan that I just love. Comparatively in the market, the pricing is really favorable. I appreciate that I can manage my number on my application in the phone. **What do you dislike about 800.com?** I think 800.com should have a separate calling application where we can just directly make calls for support. Instead of having to use other options, it would be great to manage my business number easily with just one application. **What problems is 800.com solving and how is that benefiting you?** 800.com makes sign up easy and manageable, allowing me to run customer support for my NGO efficiently. The virtual capabilities and great pricing are valuable, especially for managing my business number on my phone. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review! We’re glad to hear that the signup experience, pricing, and mobile management features have made 800.com a great fit for your NGO and customer support needs. It’s especially rewarding to know that the platform is helping you stay connected and manage your business efficiently from your phone. We also appreciate your feedback about having a more dedicated calling application experience. Suggestions like this are incredibly valuable as we continue improving how businesses manage communication in one seamless place. Thanks again for choosing 800.com — we’re proud to support the important work you’re doing! ### 33. Effortless Setup, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Helen B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about 800.com?** I love 800.com because they are easy to use and quick with their service. They are also very reasonable in price. If you're a business owner, 800.com is a great option for a second line for your business. Their customer service is always helpful, and the setup was very easy with no complications. It helps me gain calls from customers all over the United States, which is fantastic. **What do you dislike about 800.com?** There is nothing I disliked about 800.com **What problems is 800.com solving and how is that benefiting you?** I use 800.com for a second business line. Their service is quick, easy to use, and reasonably priced. They provide helpful assistance with payment issues and guidance on site usage, and help me receive calls from customers across the U.S. **Official Response from Christina Reynolds:** > Thank you so much for this wonderful review! We’re thrilled to hear that 800.com has been a great fit as a second business line and that the setup process was smooth and hassle-free. It’s especially great to know that our pricing, ease of use, and customer support have helped make the experience a positive one for you. Helping businesses stay connected with customers across the U.S. is exactly what we aim for, and we’re proud to be part of your growth and communication strategy. Thanks again for choosing 800.com — we truly appreciate your support! ### 34. Effortless Setup and Management with Reliable Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ledwith T. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about 800.com?** What I like best is how easy it was to get a vanity number that actually fits my business. The setup process was straightforward, and the online dashboard and mobile app make it simple to manage calls and settings. The service feels reliable, and it has already become a helpful part of my daily workflow. **What do you dislike about 800.com?** The only thing I dislike so far is the number of add-on fees for extra features. The core service works very well, but many useful options require separate upgrades, which can make the overall cost higher than expected. **What problems is 800.com solving and how is that benefiting you?** I needed a phone number for my website, invoices, business cards, and other public-facing materials that wasn’t tied directly to my personal cell phone. 800.com gives me a dedicated business line and lets me control how inbound calls are handled. It keeps things organized, helps present a more professional image, and gives me flexibility in how I manage communication with clients. **Official Response from Christina Reynolds:** > Thank you so much for your thoughtful review Ledwith. We’re thrilled to hear that setting up your vanity number was easy and that the 800.com dashboard and mobile app have become part of your daily workflow! It’s great to know the service is helping you stay organized, present a more professional image, and manage client communication with flexibility. That’s exactly what we aim to provide. We also really appreciate your feedback regarding add-on pricing. We understand that clarity around optional features is important, and we’re actively working on ways to better communicate what’s included vs. what’s optional so customers can make the most of their plan without surprises. Thanks again for choosing 800.com, we’re grateful to support your business and always here if you need anything! ### 35. Professional Communication Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Brian R. | Founder of Protium Consulting & Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about 800.com?** I appreciate how 800.com allows me to have a professional toll-free number, making my business communications more credible and giving decision-makers the impression that they're dealing with a professional business. I find it very easy to use, and I love that the customer service is excellent. The software is reliable and doesn't glitch at all, which is crucial for maintaining smooth business operations. The team at 800.com is super nice, which adds to a positive experience. The initial setup was very easy, contributing to a seamless workflow. **What do you dislike about 800.com?** Nothing so far I have nothing bad to say about it. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for reaching businesses with a professional toll-free number, separating work from my cellphone. It gives customers a professional impression, making my workflow easier. **Official Response from Christina Reynolds:** > Thank you so much for this amazing review Brian! We’re thrilled to hear that 800.com is helping you create a more professional presence and making business communication feel seamless and reliable. That credibility and ease of use is exactly what we aim to deliver, so it’s great to know it’s making a real impact on your workflow. We also truly appreciate your kind words about our team. We pride ourselves providing excellent support and a positive experience. Thanks again for choosing 800.com — we’re proud to support your business! ### 36. Effortless Setup and Flawless Service Experience **Rating:** 5.0/5.0 stars **Reviewed by:** PALS C. | Security Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2025 **What do you like best about 800.com?** We have had no issues at all with the service. It was easy to setup and easy to make changes. One of the problems we encounter a lot with online services is what I will call the "backoffice". Especially billing. But I have not had any issues at all. It was simple to get a custom toll-free number from the service. I have used similar companies in the past and it definitely was not as simple as it was here. We use the number for advertising and have it plastered on pens, mugs, and the like. This allows us to advertise one phone number across the entire state for potential clients to use. **What do you dislike about 800.com?** There is nothing to dislike. If you got this far in your search for a service then you know what you want and would have eliminated vendors. **What problems is 800.com solving and how is that benefiting you?** I am not solving any problems but I am reaping the benefits of being able to advertise across the state using just one phone number. Any one who calls can be directed to any of my locations or any department. While this is a function of my phone system, having an inexpensive toll-free solution is a great convenience. ### 37. Effortless and Secure Business Contact Solution **Rating:** 5.0/5.0 stars **Reviewed by:** MacKenzie D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about 800.com?** I appreciate that 800.com allows me to have a contact number without giving out my personal number. I like its simplicity and ease of use. I also like that I can port the number over to Klaviyo, which is really handy. **What do you dislike about 800.com?** I didn’t have anything that made me dislike the product. **What problems is 800.com solving and how is that benefiting you?** 800.com lets me have a business contact number without giving out my personal one. I love its simplicity and ease, and I can port the number to Klaviyo. ### 38. Effortless Setup and Great Service for Customer Accessibility **Rating:** 4.5/5.0 stars **Reviewed by:** Johannes B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about 800.com?** I like that 800.com offers the best deals where I can have an overview of what's going on. It was very easy to set up, just a few clicks, and that's important to me. I appreciate their service for allowing businesses to be reachable by customers with an 800 number, which is very beneficial. **What do you dislike about 800.com?** Well, maybe a convenient way for the mobile application so that I can, inside of the mobile application, call and receive calls virtually without being connected to another network, just with Internet connection. That would be helpful. **What problems is 800.com solving and how is that benefiting you?** 800.com offers a good service for being reachable by customers with an 800 number, which is very good for businesses. **Official Response from Tom English:** > We're glad to hear that you found our setup process effortless and our service great for customer accessibility. Thank you for choosing 800.com! You can find info about in-app calling here: https://support.800.com/hc/en-us/articles/38140767010701-How-to-enable-In-App-Calling This allows you to receive and make calls from the app over wifi, instead of using a forwarding number. ### 39. Effortless Campaign Tracking with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Manny S. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about 800.com?** I find using 800.com extremely easy, and it's beneficial to apply to a campaign. The setup was very easy, and I set it up in a matter of minutes. 800.com allows us to track advertising dollars per campaign, giving us the ability to see if it is returning a return on our investment. **What do you dislike about 800.com?** Nothing. Love using 800.com **What problems is 800.com solving and how is that benefiting you?** 800.com allows us to track advertising dollars per campaign, helping us see if there's a return on investment. It's extremely easy to use and apply to a campaign. ### 40. 800.com for an easy and seamless 800 # for your business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about 800.com?** It was intelligent decision to use 800.com - it is easy to use and setup, it easily integrates with my personal phone number and it performs well as I don't miss any calls. The pricing is very reasonable and they always seem to answer when I require support. Obviously their AI usage is robust as they also gave me a pre-made voicemail. **What do you dislike about 800.com?** I can't think of much that I don't like, it seems to work well thus far **What problems is 800.com solving and how is that benefiting you?** I needed a professional business number that was simple and easy to manage and so far it seems to be doing that. **Official Response from Christina Reynolds:** > We're thrilled to hear that 800.com has been an intelligent decision for your business! We're glad to hear that our service is easy to use, integrates well with your personal phone number, and performs reliably. Our team is always here to provide support when you need it. Thank you for choosing 800.com! ### 41. Revolutionized Call Handling for My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. **Reviewed Date:** February 03, 2026 **What do you like best about 800.com?** I use 800.com for my construction business and it's great. I really like their AI features. It makes answering calls so much better, and it feels like it eliminates the need for two or three front desk employees. It helps me assess if calls are valuable and shortens the time spent on the phone with live conversations. I also find it easy to use, especially since 800.com offers a lot more phone numbers. The enrollment was very easy, and I rate it a 10 on a scale from one to 10 for recommending it to someone else. Plus, I use the app on my iPhone, which adds to the convenience. **What do you dislike about 800.com?** Their platform could be a little more user-friendly. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to handle customer calls with AI, reducing the need for front desk staff and filtering unnecessary calls. It shortens call times by assessing their value, helping streamline my business operations. **Official Response from Christina Reynolds:** > Thank you so much for this incredible review! We’re thrilled to hear that 800.com and our AI features are helping streamline communication for your construction business and reduce the workload involved in handling inbound calls. Knowing that the platform is helping you filter calls, improve efficiency, and save valuable time is exactly the kind of impact we aim to deliver. It’s also great to hear that the setup process was easy, the mobile app has been convenient for your workflow, and that you’d highly recommend us — that truly means a lot. We also appreciate your honest feedback regarding platform usability. Insights like yours are incredibly valuable as we continue improving the overall experience and making advanced tools even easier to navigate. If you’d be open to sharing more about what would make the platform more user-friendly for your workflow, please email support@800.com and ask for Christina — we’d love to learn more from your feedback. Thanks again for choosing 800.com — we truly appreciate your support and are proud to support your business growth! ### 42. Fast Setup with Robust Integration for Recruitment **Rating:** 4.5/5.0 stars **Reviewed by:** Leslie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about 800.com?** I use 800.com for creating a dedicated number for job inquiry or recruitment communication. I found it easy to set up and evaluate new marketing experiments. I particularly like the expanded webhook capabilities, which enable more real-time integration for developers. Additionally, the initial setup was fast. **What do you dislike about 800.com?** Inconsistent customer support availability. Need to ensure calls can be routed anytime to an available agent. **What problems is 800.com solving and how is that benefiting you?** I use 800.com for creating a dedicated number for job inquiries, resolving inconsistent customer support availability. It's easy to set up and evaluate new marketing experiments, and the expanded webhook capabilities enable more real-time integration for developers. **Official Response from Christina Reynolds:** > Thank you for the thoughtful review! We’re glad to hear that 800.com has helped support your recruitment and marketing efforts with fast setup, dedicated communication lines, and flexible integration capabilities. It’s especially great to hear that the expanded webhook functionality has been valuable for real-time workflows and developer integrations. We also appreciate your feedback regarding support availability and call routing. Reliable communication and responsive support are incredibly important, and insights like yours help us continue improving both the customer experience and routing flexibility across the platform. Thanks again for choosing 800.com — we truly appreciate your support! ### 43. Effortless Setup and Handy Forwarding for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Staci O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about 800.com?** I like 800.com because it automates the collection of dues for my small business. The feature that allows forwarding calls to either one number or multiple numbers is really beneficial for my business. It makes things valuable because I don't have to be at one location; I can have the phone transferred to my cell phone and have a nationwide number for people to reach me. The setup was extremely easy, which was great. **What do you dislike about 800.com?** The AI cuts you off. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to automate and collect dues, which is beneficial for my business. The forwarding feature allows me to send calls to multiple numbers, making it easy to work remotely and have a nationwide number for customers. **Official Response from Christina Reynolds:** > Thank you so much for the thoughtful review! We’re thrilled to hear that features like call forwarding and remote accessibility are helping support your business and giving you the flexibility to stay connected from anywhere. Making setup simple and reliable for small business owners is exactly what we aim for. We also appreciate the note about the AI experience during the G2 review process and understand how that could feel frustrating. We have reached out to G2 directly to let them know about this experience. Thanks again for choosing 800.com — we’re proud to support your business and appreciate you taking the time to share your experience! ### 44. Effortless Call Management with 800.com **Rating:** 4.5/5.0 stars **Reviewed by:** Elijah C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about 800.com?** I like that 800.com is easy to use and it makes updating out-of-office messages straightforward. I appreciate being able to update the voicemail within seconds, which is super helpful. Additionally, 800.com saves old recorded voicemails that I can easily plug back in for recurring holidays, making the process efficient. The initial setup was also very easy and took me just about 20 minutes. **What do you dislike about 800.com?** nothing it works fine, maybe a better drop down menu for previously saved voicemails **What problems is 800.com solving and how is that benefiting you?** I use 800.com to handle incoming calls, call forwarding, and voicemails. It's easy to use and lets me update voicemails quickly. I can save and reuse old voicemails, which helps with recurring holidays. **Official Response from Christina Reynolds:** > We're thrilled to hear that 800.com has made updating your out-of-office messages effortless and efficient. Your feedback about the drop-down menu is valuable, and we will explore ways to enhance the user experience in that area. Thank you for choosing 800.com for your call management needs. ### 45. Easy Setup, Phenomenal Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about 800.com?** I really like how awesome the response team is at 800.com. They get back to you so quickly, and it’s not just one person, but a couple people who help out. The owner is also amazing. What stands out is how easy the whole process is, including the setup and system operation - it's just flat-out easy to do. I even had a situation with number verification, and customer support was quick to clarify the process, which shows their great response time. Everything works so well that I don’t think there’s any need for improvement, and I love how brilliantly it functions. Plus, the initial setup was super simple and fast, taking less than five minutes. **What do you dislike about 800.com?** No dislikes **What problems is 800.com solving and how is that benefiting you?** I use 800.com as my business phone, eliminating spam calls and keeping my personal phone quiet. **Official Response from Christina Reynolds:** > Thank you so much for this incredible review! We’re truly grateful for your kind words about our support team and overall experience with 800.com. Hearing that our team was responsive, helpful, and able to quickly guide you through things like number verification means a lot to us. We work hard to make the experience as smooth and stress-free as possible, so it’s wonderful to hear that stood out to you. We’re also thrilled that the platform has helped separate your business and personal communication while cutting down on unwanted calls. Making setup fast, simple, and reliable for business owners is exactly what we aim for. Thank you again for your support and for trusting 800.com with your business communication — we truly appreciate it! ### 46. Effortless Setup and Access for Essential Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Victor F. **Reviewed Date:** January 29, 2026 **What do you like best about 800.com?** I really like how 800.com makes calling different numbers very easy, especially for numbers I don't have direct access to, like 800 numbers at school or work. It solves the problem of dialing these harder-to-access numbers by making connections cheaper and more accessible. I appreciate that 800.com is an alternative to traditional phone services, offering ease of access, user-friendliness, reliability, and convenience. What I love about 800.com is that the only setup needed was to install it, and it was easy to start making calls without complex setup processes. I was happy that all I had to do was download the app, sign up, and everything was ready in about fifteen to twenty minutes. Knowing I didn’t have to go through any other steps was very helpful. **What do you dislike about 800.com?** when I saw the name 800.com, I wasn't sure if it was just, like, for 800 numbers. One thing I might want to improve was, when I'm making a phone call, it can show my name, if possible, like my phone number that shows, so for example, when I tried to call my friend, they didn't know it was me. If there's any way I could change the settings to where they can see my name and know that it's me. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to connect with business and organization numbers easily, making my calls cheaper. It serves as a reliable and convenient alternative to traditional phone services, offering user-friendly access to numbers I don't typically have access to. **Official Response from Christina Reynolds:** > Thank you so much for your thoughtful review! We’re so glad to hear that 800.com has made it easier and more convenient for you to connect with the numbers you need, quickly and reliably. It's great to know the setup process was fast and stress-free. We also appreciate your feedback about caller ID and name display. At this time, the ability to display your name to call recipients is limited due to carrier restrictions, but we completely understand how valuable that would be. We’re actively exploring opportunities in this area, to find ways to make this happen. There is currently a third party that claims they allow you to register your business name with them to show up as caller ID. We are not affiliated with them and have not tried them personally, but I have linked our help desk article about it below, that will show as "See how 800.com has improved". Thanks again for choosing 800.com and we’re proud to support your communication needs and are here if you have any questions along the way! Reach out to us anytime at Support@800.com. ### 47. Effortless Setup, Professional Presence with 800.com **Rating:** 5.0/5.0 stars **Reviewed by:** Willie C. **Reviewed Date:** January 29, 2026 **What do you like best about 800.com?** I like the 800 presence of 800.com, which makes my business look professional. It allows customers to call in anytime, even in the middle of the night, and it handles sharing my business details like phone number, address, and company name. It takes care of the little details that I don’t need to worry about. I love that it answers calls and sends messages to my cell phone. I also get an email transcription, which I can check if I'm in another meeting. Having it all saved in an email folder is really handy. It saves me from possibly needing to hire someone to handle calls. The service integrates seamlessly, like being able to call from my website, which tracks incoming calls and leads. It's efficient and offers a personal presence from my cell phone at a minimal cost. Having multiple locations isn’t an issue, as 800.com manages them effortlessly. **What do you dislike about 800.com?** I really can't think of any dislikes at this current time. **What problems is 800.com solving and how is that benefiting you?** I use 800.com to give my business a professional presence, allowing inbound calls anytime with a professional phone number. It handles calls, sends messages to my phone and email, and saves me hiring someone to manage calls. **Official Response from Christina Reynolds:** > Thank you so much for your thoughtful review Willie! We’re thrilled to hear how 800.com has helped simplify your business communication while giving your company a polished, professional presence. From voicemail transcriptions to call forwarding and after-hours availability, it’s great to know these features are making a real difference for you, especially by helping you save time and stay connected without extra overhead. We also love that you're using the web calling feature to track leads and manage multiple locations seamlessly. Your feedback reminds us of why we’re committed to building tools that work just as hard as you do. Thanks again for choosing 800.com! We’re proud to support your business and are always here when you need us! ### 48. The BEST way to do Toll-free! **Rating:** 5.0/5.0 stars **Reviewed by:** Sheli J. | Airline Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about 800.com?** Easy set up. I love that one can link it to any 1 phone number or multiple. I also love that i was able to pick a toll free number which aligned with my business marketing. **What do you dislike about 800.com?** I have yet to encounter any downside about using the product **What problems is 800.com solving and how is that benefiting you?** I have a toll free number that present my business in a more professional manner. I love that the number is an easy number to remember and relate to my business. **Official Response from Christina Reynolds:** > We're thrilled to hear that you are enjoying the easy set up and the ability to link the toll-free number to multiple phone numbers. It's great to hear that you were able to find a number that aligns with your business marketing. Thank you for your positive feedback! ### 49. Simple, Reliable Business Calling That Builds Credibility **Rating:** 5.0/5.0 stars **Reviewed by:** Surbhi Y. | Customer Success Executive, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2026 **What do you like best about 800.com?** What I like best about 800.com is how simple and reliable it makes business calling. The setup is quick, the call routing and tracking are easy to manage, and having a professional toll-free number really helps build credibility with customers—without any unnecessary complexity. **What do you dislike about 800.com?** What I dislike about 800.com is that some advanced features and detailed analytics are locked behind higher-tier plans, which can feel limiting for small businesses. Also, customization options for call flows and reports could be more flexible. **What problems is 800.com solving and how is that benefiting you?** 800.com solves the problem of managing business calls professionally without needing complex telecom setups or heavy IT support. It gives businesses an easy way to get a toll-free number, route calls efficiently, and track call activity in one place. This benefits me by helping present a more credible, professional image to customers, ensuring no important calls are missed, and making it easier to monitor and manage incoming calls without extra operational overhead. **Official Response from Christina Reynolds:** > Thank you for your positive and thoughtful feedback! We're so glad to hear that 800.com has helped you create a more professional image while keeping things simple and reliable behind the scenes. Quick setup and easy call routing are core to our mission, so it's great to hear that it’s working smoothly for you! We also appreciate your insight around feature access and customization. We’re always working to improve our offerings, especially for small businesses, and your input helps us prioritize what matters most. We would love to hear more about which features you would find the most valuable and any additional feedback on the call flows and reporting. You can reach out to us directly at support@800.com Thanks again for choosing 800.com! ### 50. Effortless Setup, Perfect for Our Roofing Business **Rating:** 5.0/5.0 stars **Reviewed by:** CGS Exclusives R. | CEo, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about 800.com?** I find 800.com incredibly valuable for our roofing business because of its seamless call management. We never miss a call, which is crucial for our operations. What I love most is the ability to use a toll-free 800 number and incorporate our business name into the phone number. This feature stands out because it enhances our branding, especially on social media and truck wraps, making our business look professional and appealing to customers. Additionally, setting up 800.com was super easy, which saved us a lot of time, and we were able to do everything online conveniently. Generally, these features contribute to our smooth business operations and customer engagement. **What do you dislike about 800.com?** I am not satisfied that call tracking from Google isn't free with 800.com. I believe this feature should be included without extra costs. **What problems is 800.com solving and how is that benefiting you?** 800.com eliminates the need for multiple phones by centralizing different numbers, enhances our brand with custom toll-free numbers, and attracts attention via social media and truck wraps. ## 800.com Discussions - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/800-com-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-r) - 1 comment, 1 upvote - [Is there a plan to allow texting to and from the 800.com](https://www.g2.com/discussions/is-there-a-plan-to-allow-texting-to-and-from-the-800-com) - 1 comment, 1 upvote - [When i send an SMS via the web portal, I receive an email of the inbound message. Is there a way to reply from the email or my connected cell phone with the 800.com CLID?](https://www.g2.com/discussions/26700-when-i-send-an-sms-via-the-web-portal-i-receive-an-email-of-the-inbound-message-is-there-a-way-to-reply-from-the-email-or-my-connected-cell-phone-with-the-800-com-clid) - 1 comment, 1 upvote - [What is 800.com used for?](https://www.g2.com/discussions/what-is-800-com-used-for) - 1 comment - [View 800.com pricing details and edition comparison](https://www.g2.com/products/800-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+01%3A13%3A36+-0500&secure%5Bsession_id%5D=c25d059c-2c78-48ef-80f2-c4094bc07bba&secure%5Btoken%5D=b839391c004d192ee6bb5b0beedaa50fa701b5a2d32714d02a2d0d0c93704a5a&format=llm_user) ## 800.com Integrations - [800APP](https://www.g2.com/products/800app/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [GoDaddy Website Builder](https://www.g2.com/products/godaddy-website-builder/reviews) - [Google Ad Manager](https://www.g2.com/products/google-ad-manager/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Grasshopper](https://www.g2.com/products/grasshopper/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Advertising](https://www.g2.com/products/microsoft-microsoft-advertising/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Ooma Office](https://www.g2.com/products/ooma-office/reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [RingCX](https://www.g2.com/products/ringcx/reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [VICIdial](https://www.g2.com/products/vicidial/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## 800.com Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Contacts** - Personalization - Information Locater - Record Prospect Data **Security and privacy - AI Voice Assistants** - Encrypted communication **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **SMS Platform** - Reporting - Automation - White Label - API Integration **Compatibility - AI Voice Assistants** - Cross platform compatibility **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top 800.com Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (724 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (566 reviews)