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Best Help Desk Software - Page 6

Jeffrey Lin
JL
Researched and written by Jeffrey Lin
What is Help Desk Software?

Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.

Core Capabilities of Help Desk Software

To qualify for inclusion in the Help Desk category, a product must:

Organize external customer inquiries into tickets for support agents
Aggregate inquiries from emails and a customer portal
Assign tickets to support agents for prompt service
Common Use Cases for Help Desk Software

Help desk software is commonly used to:

Manage incoming customer inquiries across email, phone, social media, and portals
Track ticket status and prioritize issues for support teams
Provide customers with self-service options through knowledge bases or portals
Monitor agent performance and customer service metrics
Centralize multi-channel communication for faster resolution
How Help Desk Software Differs from Other Tools

Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.

Insights from G2 Reviews on Help Desk Software

According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.

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Featured Help Desk Software At A Glance

ServiceNow Customer Service Management
Sponsored
ServiceNow Customer Service Management
Leader:
Salesforce Service Cloud
Salesforce Service Cloud
Highest Performer:
Connecteam
Connecteam
Easiest to Use:
EngageBay All-in-One Suite
EngageBay All-in-One Suite
Top Trending:
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC
Show LessShow More
Highest Performer:
Connecteam
Connecteam
Easiest to Use:
EngageBay All-in-One Suite
EngageBay All-in-One Suite
Top Trending:
Zendesk for Customer Service - AC
Zendesk for Customer Service - AC

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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478 Listings in Help Desk Available
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    G2 Score
Sugar Serve
(35)4.5 out of 5
View top Consulting Services for Sugar Serve
Save to My Lists
Entry Level Price:$80 1 User Month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sugar Serve is customer service automation that helps teams manage support cases, meet SLAs, and deliver better experiences across every channel. Agents get a complete view of each customer and clear

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Sugar Serve Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    3
    Customizability
    3
    Customization
    3
    Ease of Use
    3
    Efficiency
    3
    Cons
    Expensive
    2
    Learning Curve
    2
    Not Intuitive
    2
    Limited Customization
    1
    Limited Features
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Sugar Serve features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.7
    8.6
    Customization
    Average: 8.4
    7.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SugarCRM
    Company Website
    Year Founded
    2004
    HQ Location
    Cupertino, CA
    Twitter
    @SugarCRM
    20,918 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    595 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sugar Serve is customer service automation that helps teams manage support cases, meet SLAs, and deliver better experiences across every channel. Agents get a complete view of each customer and clear

Users
No information available
Industries
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 37% Small-Business
Sugar Serve Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
3
Customizability
3
Customization
3
Ease of Use
3
Efficiency
3
Cons
Expensive
2
Learning Curve
2
Not Intuitive
2
Limited Customization
1
Limited Features
1
View All Pros and Cons
Sugar Serve features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.7
8.6
Customization
Average: 8.4
7.8
Customer Portal
Average: 8.6
Seller Details
Seller
SugarCRM
Company Website
Year Founded
2004
HQ Location
Cupertino, CA
Twitter
@SugarCRM
20,918 Twitter followers
LinkedIn® Page
www.linkedin.com
595 employees on LinkedIn®
Desk360
(55)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It l

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 78% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Desk360 features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.7
    7.3
    Customization
    Average: 8.4
    7.9
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Teknasyon
    Year Founded
    2013
    HQ Location
    İstanbul, Maslak
    Twitter
    @TeknasyonTech
    7,298 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    388 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It l

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 78% Small-Business
  • 20% Mid-Market
Desk360 features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.7
7.3
Customization
Average: 8.4
7.9
Customer Portal
Average: 8.6
Seller Details
Seller
Teknasyon
Year Founded
2013
HQ Location
İstanbul, Maslak
Twitter
@TeknasyonTech
7,298 Twitter followers
LinkedIn® Page
www.linkedin.com
388 employees on LinkedIn®

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Jitbit Helpdesk
(51)4.3 out of 5
Save to My Lists
Entry Level Price:$24
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 67% Mid-Market
    • 27% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jitbit Helpdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customizability
    1
    Customization
    1
    Cons
    Limitations
    1
    Limited Features
    1
    Poor Performance
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jitbit Helpdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.7
    8.5
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jitbit Software
    Year Founded
    2004
    HQ Location
    Edinburgh, Scotland
    Twitter
    @jitbithelpdesk
    353 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jitbit Helpdesk is a great support ticketing system, offered both as a SaaS and "on-premise" versions at a very reasonable price. Comes with a mobile app, powerful integrations, SAML- and windows-inte

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 67% Mid-Market
  • 27% Enterprise
Jitbit Helpdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customizability
1
Customization
1
Cons
Limitations
1
Limited Features
1
Poor Performance
1
View All Pros and Cons
Jitbit Helpdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.7
8.5
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Jitbit Software
Year Founded
2004
HQ Location
Edinburgh, Scotland
Twitter
@jitbithelpdesk
353 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
ConnectWise PSA
(514)3.9 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

    Users
    • President
    • Network Engineer
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools.
    • Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features.
    • Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • ConnectWise PSA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Integration
    19
    Feature Richness
    15
    Integrations
    14
    Customer Support
    13
    Cons
    Learning Curve
    23
    Poor Customer Support
    16
    Complex Usability
    15
    Missing Features
    12
    Performance Issues
    10
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • ConnectWise PSA features and usability ratings that predict user satisfaction
    7.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.7
    7.7
    Customization
    Average: 8.4
    7.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    ConnectWise
    Year Founded
    1982
    HQ Location
    Tampa, FL
    Twitter
    @ConnectWise
    14,938 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,452 employees on LinkedIn®
    Phone
    800-671-6898
Product Description
How are these determined?Information
This description is provided by the seller.

ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT serv

Users
  • President
  • Network Engineer
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • ConnectWise PSA is a centralized platform for managing tickets, projects, billing, and customer communications, integrated with other ConnectWise products and third-party tools.
  • Reviewers like the automation capabilities that reduce manual work, the integration with other apps, the robustness of the platform, and the valuable insights provided by the reporting and dashboard features.
  • Reviewers noted that the interface can feel outdated and cluttered, the learning curve is steep, setting up workflows or automations often requires technical expertise, and support response times can be slow.
ConnectWise PSA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Integration
19
Feature Richness
15
Integrations
14
Customer Support
13
Cons
Learning Curve
23
Poor Customer Support
16
Complex Usability
15
Missing Features
12
Performance Issues
10
View All Pros and Cons
ConnectWise PSA features and usability ratings that predict user satisfaction
7.4
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.7
7.7
Customization
Average: 8.4
7.6
Customer Portal
Average: 8.6
Seller Details
Seller
ConnectWise
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
14,938 Twitter followers
LinkedIn® Page
www.linkedin.com
3,452 employees on LinkedIn®
Phone
800-671-6898
Teamwork Desk
(58)4.3 out of 5
Save to My Lists
Entry Level Price:$8.50
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one centra

    Users
    No information available
    Industries
    • Marketing and Advertising
    • Information Technology and Services
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Teamwork Desk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Ease of Use
    1
    Efficiency
    1
    Features
    1
    Management Centralization
    1
    Cons
    Learning Curve
    1
    Steep Learning Curve
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Teamwork Desk features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    7.4
    Customization
    Average: 8.4
    8.5
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Teamwork
    Year Founded
    2007
    HQ Location
    Cork
    Twitter
    @teamwork
    1 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one centra

Users
No information available
Industries
  • Marketing and Advertising
  • Information Technology and Services
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
Teamwork Desk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Ease of Use
1
Efficiency
1
Features
1
Management Centralization
1
Cons
Learning Curve
1
Steep Learning Curve
1
View All Pros and Cons
Teamwork Desk features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
7.4
Customization
Average: 8.4
8.5
Customer Portal
Average: 8.6
Seller Details
Seller
Teamwork
Year Founded
2007
HQ Location
Cork
Twitter
@teamwork
1 Twitter followers
LinkedIn® Page
www.linkedin.com
542 employees on LinkedIn®
Jotform AI Agents
(405)4.5 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

    Users
    • Owner
    • CEO
    Industries
    • Insurance
    • Real Estate
    Market Segment
    • 63% Small-Business
    • 14% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Jotform AI Agents is a tool designed to automate tasks such as customer questions, data collection, and follow-ups, and can be trained using user content.
    • Users frequently mention the ease of setup and use, the ability to automate routine tasks, and the seamless integration with existing workflows as key benefits.
    • Reviewers noted that the AI agents sometimes require fine-tuning to provide the most accurate responses and struggle with understanding larger, more complex questions.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Jotform AI Agents Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    170
    Artificial Intelligence
    115
    Easy Setup
    100
    Time-saving
    99
    Helpful
    98
    Cons
    AI Limitations
    76
    Limited AI Capabilities
    47
    Limited Features
    42
    Learning Curve
    39
    Inadequate AI Features
    38
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jotform AI Agents features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.0
    Workflow
    Average: 8.7
    8.6
    Customization
    Average: 8.4
    8.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Jotform
    Company Website
    Year Founded
    2006
    HQ Location
    San Francisco, California
    Twitter
    @Jotform
    39,506 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    866 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age

Users
  • Owner
  • CEO
Industries
  • Insurance
  • Real Estate
Market Segment
  • 63% Small-Business
  • 14% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Jotform AI Agents is a tool designed to automate tasks such as customer questions, data collection, and follow-ups, and can be trained using user content.
  • Users frequently mention the ease of setup and use, the ability to automate routine tasks, and the seamless integration with existing workflows as key benefits.
  • Reviewers noted that the AI agents sometimes require fine-tuning to provide the most accurate responses and struggle with understanding larger, more complex questions.
Jotform AI Agents Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
170
Artificial Intelligence
115
Easy Setup
100
Time-saving
99
Helpful
98
Cons
AI Limitations
76
Limited AI Capabilities
47
Limited Features
42
Learning Curve
39
Inadequate AI Features
38
View All Pros and Cons
Jotform AI Agents features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
8.0
Workflow
Average: 8.7
8.6
Customization
Average: 8.4
8.0
Customer Portal
Average: 8.6
Seller Details
Seller
Jotform
Company Website
Year Founded
2006
HQ Location
San Francisco, California
Twitter
@Jotform
39,506 Twitter followers
LinkedIn® Page
www.linkedin.com
866 employees on LinkedIn®
N-able MSP Manager
(32)3.6 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • N-able MSP Manager Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    2
    Ease of Use
    2
    Easy Access
    2
    Setup Ease
    2
    Automated Responses
    1
    Cons
    Limited Customization
    2
    Inadequate Reporting
    1
    Limited Functionality
    1
    Missing Features
    1
    Update Issues
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • N-able MSP Manager features and usability ratings that predict user satisfaction
    8.2
    Has the product been a good partner in doing business?
    Average: 8.9
    7.0
    Workflow
    Average: 8.7
    6.2
    Customization
    Average: 8.4
    7.3
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    N-able
    HQ Location
    Morrisville, North Carolina
    Twitter
    @Nable
    15,926 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,149 employees on LinkedIn®
    Ownership
    NYSE: NABL
Product Description
How are these determined?Information
This description is provided by the seller.

N-able MSP Manager is a cloud-based helpdesk & billing software for IT service providers. which includes a ticketing system, customer portal, technician mobile apps, billing tools, reporting dashb

Users
No information available
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 25% Mid-Market
N-able MSP Manager Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
2
Ease of Use
2
Easy Access
2
Setup Ease
2
Automated Responses
1
Cons
Limited Customization
2
Inadequate Reporting
1
Limited Functionality
1
Missing Features
1
Update Issues
1
View All Pros and Cons
N-able MSP Manager features and usability ratings that predict user satisfaction
8.2
Has the product been a good partner in doing business?
Average: 8.9
7.0
Workflow
Average: 8.7
6.2
Customization
Average: 8.4
7.3
Customer Portal
Average: 8.6
Seller Details
Seller
N-able
HQ Location
Morrisville, North Carolina
Twitter
@Nable
15,926 Twitter followers
LinkedIn® Page
www.linkedin.com
2,149 employees on LinkedIn®
Ownership
NYSE: NABL
Willdesk
(14)4.9 out of 5
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 93% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Willdesk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Helpful
    9
    Integrations
    6
    Ease of Use
    3
    Easy Integrations
    3
    Cons
    Expensive
    3
    Integration Difficulty
    1
    Integration Issues
    1
    Lack of Integrations
    1
    Limited Customization
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Willdesk features and usability ratings that predict user satisfaction
    9.7
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Workflow
    Average: 8.7
    9.8
    Customization
    Average: 8.4
    9.8
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Willdesk
    Year Founded
    2014
    HQ Location
    8 The Green SteA, Dover, Kent, DE, 19901
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Win Customer Satisfaction and Streamline Complex Support Tasks Willdesk is a unique customer service platform tailor-made for ecommerce businesses, aiming to provide seamless customer service at all

Users
No information available
Industries
No information available
Market Segment
  • 93% Small-Business
  • 7% Mid-Market
Willdesk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Helpful
9
Integrations
6
Ease of Use
3
Easy Integrations
3
Cons
Expensive
3
Integration Difficulty
1
Integration Issues
1
Lack of Integrations
1
Limited Customization
1
View All Pros and Cons
Willdesk features and usability ratings that predict user satisfaction
9.7
Has the product been a good partner in doing business?
Average: 8.9
9.7
Workflow
Average: 8.7
9.8
Customization
Average: 8.4
9.8
Customer Portal
Average: 8.6
Seller Details
Seller
Willdesk
Year Founded
2014
HQ Location
8 The Green SteA, Dover, Kent, DE, 19901
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®
Keeping
(65)4.5 out of 5
Save to My Lists
Entry Level Price:$14.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

    Users
    No information available
    Industries
    • Higher Education
    • Retail
    Market Segment
    • 83% Small-Business
    • 17% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Keeping Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    2
    Ease of Use
    2
    Easy Access
    2
    Simple
    2
    Team Collaboration
    2
    Cons
    Complex Administration
    1
    Difficult Learning
    1
    Learning Curve
    1
    Limited Customization
    1
    Search Difficulty
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Keeping features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.7
    7.1
    Customization
    Average: 8.4
    7.6
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Keeping
    Year Founded
    2007
    HQ Location
    Brooklyn, NY
    Twitter
    @keepingcom
    182 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    51 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founde

Users
No information available
Industries
  • Higher Education
  • Retail
Market Segment
  • 83% Small-Business
  • 17% Mid-Market
Keeping Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
2
Ease of Use
2
Easy Access
2
Simple
2
Team Collaboration
2
Cons
Complex Administration
1
Difficult Learning
1
Learning Curve
1
Limited Customization
1
Search Difficulty
1
View All Pros and Cons
Keeping features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.7
7.1
Customization
Average: 8.4
7.6
Customer Portal
Average: 8.6
Seller Details
Seller
Keeping
Year Founded
2007
HQ Location
Brooklyn, NY
Twitter
@keepingcom
182 Twitter followers
LinkedIn® Page
www.linkedin.com
51 employees on LinkedIn®
UserEcho
(22)4.2 out of 5
Save to My Lists
Entry Level Price:0 1 support agent
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 50% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • UserEcho Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Affordable
    1
    Chat Features
    1
    Customer Support
    1
    Customizability
    1
    Customization
    1
    Cons
    This product has not yet received any negative sentiments.
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • UserEcho features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    7.1
    Customization
    Average: 8.4
    9.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    UserEcho
    Year Founded
    2012
    HQ Location
    Arlington Heights, IL
    Twitter
    @userecho
    402 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

UserEcho is an online customer support software. UserEcho allow to create helpdesk, ideas forum, livechat and knowledge base in one place that make it simple to provide great customer support.

Users
No information available
Industries
  • Computer Software
Market Segment
  • 50% Small-Business
  • 36% Mid-Market
UserEcho Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Affordable
1
Chat Features
1
Customer Support
1
Customizability
1
Customization
1
Cons
This product has not yet received any negative sentiments.
View All Pros and Cons
UserEcho features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
7.1
Customization
Average: 8.4
9.4
Customer Portal
Average: 8.6
Seller Details
Seller
UserEcho
Year Founded
2012
HQ Location
Arlington Heights, IL
Twitter
@userecho
402 Twitter followers
LinkedIn® Page
www.linkedin.com
2 employees on LinkedIn®
LiveHelpNow
(158)4.3 out of 5
Save to My Lists
Entry Level Price:Starting at $9.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

    Users
    No information available
    Industries
    • Information Technology and Services
    • Retail
    Market Segment
    • 48% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • LiveHelpNow Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    AI Technology
    1
    Automation
    1
    Chat Features
    1
    Customer Support
    1
    Ease of Use
    1
    Cons
    Admin Control Issues
    1
    Interface Issues
    1
    Lack of Features
    1
    Learning Curve
    1
    Limitations
    1
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveHelpNow features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    LiveHelpNow
    Year Founded
    2003
    HQ Location
    Willow Grove, PA
    Twitter
    @LiveHelpNow
    3,777 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    16 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings include live chat, SMS text-to-chat, ticket

Users
No information available
Industries
  • Information Technology and Services
  • Retail
Market Segment
  • 48% Small-Business
  • 35% Mid-Market
LiveHelpNow Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
AI Technology
1
Automation
1
Chat Features
1
Customer Support
1
Ease of Use
1
Cons
Admin Control Issues
1
Interface Issues
1
Lack of Features
1
Learning Curve
1
Limitations
1
View All Pros and Cons
LiveHelpNow features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
LiveHelpNow
Year Founded
2003
HQ Location
Willow Grove, PA
Twitter
@LiveHelpNow
3,777 Twitter followers
LinkedIn® Page
www.linkedin.com
16 employees on LinkedIn®
Spotler CRM
(145)4.4 out of 5
Save to My Lists
Entry Level Price:$0 per month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 3

    Users
    No information available
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 88% Small-Business
    • 10% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Spotler CRM features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    0.0
    No information available
    0.0
    No information available
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Spotler Group
    Year Founded
    2001
    HQ Location
    Rotterdam, NL
    LinkedIn® Page
    www.linkedin.com
    164 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spotler CRM is a user-friendly Customer Relationship Management (CRM) system designed to enhance B2B sales and marketing efforts. It centralises customer and prospect data, providing a comprehensive 3

Users
No information available
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 88% Small-Business
  • 10% Mid-Market
Spotler CRM features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
0.0
No information available
0.0
No information available
0.0
No information available
Seller Details
Seller
Spotler Group
Year Founded
2001
HQ Location
Rotterdam, NL
LinkedIn® Page
www.linkedin.com
164 employees on LinkedIn®
OvationCXM
(11)4.8 out of 5
Save to My Lists
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    OvationCXM's Platform Streamlines Onboarding and Support Experiences OvationCXM is a customer experience management (CXM) platform that helps companies onboard and support customers faster with be

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 73% Small-Business
    • 36% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • OvationCXM features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.7
    7.8
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    OvationCXM
    Year Founded
    2014
    HQ Location
    Tiburon, CA
    Twitter
    @ovationcxm
    2,226 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    122 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

OvationCXM's Platform Streamlines Onboarding and Support Experiences OvationCXM is a customer experience management (CXM) platform that helps companies onboard and support customers faster with be

Users
No information available
Industries
No information available
Market Segment
  • 73% Small-Business
  • 36% Enterprise
OvationCXM features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.7
7.8
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
OvationCXM
Year Founded
2014
HQ Location
Tiburon, CA
Twitter
@ovationcxm
2,226 Twitter followers
LinkedIn® Page
www.linkedin.com
122 employees on LinkedIn®
Watermelon
(98)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at €106.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start autom

    Users
    No information available
    Industries
    • Retail
    • Education Management
    Market Segment
    • 67% Small-Business
    • 30% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Watermelon AI is a platform that provides a chatbot service to handle customer inquiries and reduce workload.
    • Users frequently mention the ease of use, the platform's flexibility, and the responsive support team as major advantages, along with the ability to train the AI agent using company data and the reduction in standard customer questions.
    • Users reported that setting up the chatbot requires a good understanding and time, the bot occasionally provides inaccurate or incomplete answers, and the process of updating URLs used in the chatbot is manual and time-consuming.
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Watermelon Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    25
    Customer Support
    21
    Ease of Use
    18
    AI Technology
    15
    Artificial Intelligence
    12
    Cons
    Inadequate AI Features
    5
    Learning Curve
    5
    AI Limitations
    4
    Limited Features
    4
    Missing Features
    4
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Watermelon features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.7
    8.1
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Watermelon
    Year Founded
    2018
    HQ Location
    Utrecht, NL
    Twitter
    @WatermelonHQ
    3,020 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    77 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Watermelon is the most user-friendly conversational AI platform to automate conversations, no coding required. Cut down your workload by linking service channels. Combine your software and start autom

Users
No information available
Industries
  • Retail
  • Education Management
Market Segment
  • 67% Small-Business
  • 30% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Watermelon AI is a platform that provides a chatbot service to handle customer inquiries and reduce workload.
  • Users frequently mention the ease of use, the platform's flexibility, and the responsive support team as major advantages, along with the ability to train the AI agent using company data and the reduction in standard customer questions.
  • Users reported that setting up the chatbot requires a good understanding and time, the bot occasionally provides inaccurate or incomplete answers, and the process of updating URLs used in the chatbot is manual and time-consuming.
Watermelon Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
25
Customer Support
21
Ease of Use
18
AI Technology
15
Artificial Intelligence
12
Cons
Inadequate AI Features
5
Learning Curve
5
AI Limitations
4
Limited Features
4
Missing Features
4
View All Pros and Cons
Watermelon features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.7
8.1
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Watermelon
Year Founded
2018
HQ Location
Utrecht, NL
Twitter
@WatermelonHQ
3,020 Twitter followers
LinkedIn® Page
www.linkedin.com
77 employees on LinkedIn®
Drag
(260)4.5 out of 5
Save to My Lists
Entry Level Price:Starting at $10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

    Users
    • CEO
    Industries
    • Non-Profit Organization Management
    • Leisure, Travel & Tourism
    Market Segment
    • 85% Small-Business
    • 11% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
    • Drag Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    11
    Email Management
    9
    Organization
    9
    Team Collaboration
    8
    Collaboration
    7
    Cons
    Limited Customization
    4
    App Freezing
    3
    Email Management
    3
    Learning Curve
    3
    Steep Learning Curve
    3
    View All Pros and Cons
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Drag features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Workflow
    Average: 8.7
    9.7
    Customization
    Average: 8.4
    10.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    DragApp.com
    Year Founded
    2018
    HQ Location
    London
    Twitter
    @lovedragapp
    1,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Drag turns Gmail into a Team Workspace. One single place to support customers, manage tasks and close deals, from the place teams love: Gmail. Stop switching between tools and run your entire workflow

Users
  • CEO
Industries
  • Non-Profit Organization Management
  • Leisure, Travel & Tourism
Market Segment
  • 85% Small-Business
  • 11% Mid-Market
Drag Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
11
Email Management
9
Organization
9
Team Collaboration
8
Collaboration
7
Cons
Limited Customization
4
App Freezing
3
Email Management
3
Learning Curve
3
Steep Learning Curve
3
View All Pros and Cons
Drag features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.7
Workflow
Average: 8.7
9.7
Customization
Average: 8.4
10.0
Customer Portal
Average: 8.6
Seller Details
Seller
DragApp.com
Year Founded
2018
HQ Location
London
Twitter
@lovedragapp
1,082 Twitter followers
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
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