The Top 20 Help Desk Software

Check out this list of the top Help Desk Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Freshdesk

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Information Technology and Services

46%

Computer Software

34%

Internet

11%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.1

9.1

Ease of Setup

Average: 9.4

9.0

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 8.9

9.2

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

51%

Computer Software

28%

Computer & Network Security

11%

Retail

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.1

8.7

Ease of Setup

Average: 9.4

8.4

Quality of Support

Average: 9.5

8.6

Ease of Admin

Average: 8.9

8.6

Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Computer Software

36%

Internet

14%

Financial Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.1

9.0

Ease of Setup

Average: 9.4

8.2

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 8.9

8.5

Atera

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

61%

Computer & Network Security

23%

Telecommunications

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.1

9.2

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 8.9

9.1

Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

53%

Information Technology and Services

25%

Financial Services

12%

Marketing and Advertising

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.1

Meets Requirements

Average: 9.4

9.1

Ease of Doing Business With

Average: 9.1

9.3

Ease of Setup

Average: 9.4

8.8

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 8.9

9.1

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Hospital & Health Care

29%

Consumer Services

14%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.9

10.0

Wavity Help and Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Mechanical or Industrial Engineering

38%

Publishing

23%

Insurance

23%

Consumer Electronics

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.9

9.8

Desku.io

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

56%

Information Technology and Services

17%

Marketing and Advertising

17%

Consumer Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.1

9.8

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.9

9.8

Supportbench

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Marketing and Advertising

32%

Computer Software

18%

Consumer Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.1

9.9

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.9

9.5

#10

Helpdesk 365

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

45%

Computer & Network Security

26%

Computer Software

15%

Information Technology and Services

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.1

9.2

Ease of Setup

Average: 9.4

9.5

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 8.9

9.1

#11

Zendesk Support Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

40%

Information Technology and Services

36%

Financial Services

13%

Internet

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.1

8.4

Ease of Setup

Average: 9.4

8.6

Quality of Support

Average: 9.5

8.5

Ease of Admin

Average: 8.9

8.5

#12

Thena

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

68%

Information Technology and Services

24%

Marketing and Advertising

Research

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.6

Ease of Doing Business With

Average: 9.1

9.9

Ease of Setup

Average: 9.4

9.7

Quality of Support

Average: 9.5

9.6

Ease of Admin

Average: 8.9

9.8

#13

Pylon

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

67%

Information Technology and Services

22%

Computer & Network Security

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 9.4

9.2

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.9

9.6

#14

Wolken Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Information Technology and Services

25%

Telecommunications

25%

Computer & Network Security

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.4

9.4

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.9

9.4

#15

Desk365

Overall Satisfaction Score

Top Industries of Reviewers:

Logistics and Supply Chain

38%

Financial Services

25%

Non-Profit Organization Management

25%

Hospital & Health Care

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.4

9.4

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 8.9

9.8

#16

DoneDone

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

41%

Information Technology and Services

22%

Design

19%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.1

9.6

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 8.9

9.6

#17

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

49%

Consumer Services

18%

Apparel & Fashion

16%

Consumer Goods

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.1

9.8

Ease of Setup

Average: 9.4

9.6

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 8.9

9.8

#18

Glassix

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

33%

Internet

24%

Information Technology and Services

24%

Education Management

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.1

0.0

Ease of Setup

Average: 9.4

9.8

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 8.9

0.0

#19

Enchant

Overall Satisfaction Score

Top Industries of Reviewers:

Internet

32%

Retail

26%

Computer Software

26%

Information Technology and Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.4

9.3

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.9

9.7

#20

intheloop.io

Overall Satisfaction Score

Top Industries of Reviewers:

Cosmetics

40%

Financial Services

20%

Health, Wellness and Fitness

20%

Consumer Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

8.7

Ease of Doing Business With

Average: 9.1

10.0

Ease of Setup

Average: 9.4

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 8.9

9.9

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