The Top 20 Help Desk Software

Check out this list of the top Help Desk Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Service Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

37%

Computer Software

31%

Financial Services

19%

Non-Profit Organization Management

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.3

8.3

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 9.3

8.6

Zoho Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

51%

Computer Software

29%

Computer & Network Security

11%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.7

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.5

8.6

Ease of Setup

Average: 9.3

8.3

Quality of Support

Average: 9.5

8.5

Ease of Admin

Average: 9.3

8.5

Zendesk for Customer Service - AC

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

39%

Information Technology and Services

37%

Financial Services

13%

Internet

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

8.8

Ease of Setup

Average: 9.3

8.8

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 9.3

8.8

Freshdesk

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

45%

Computer Software

35%

Internet

11%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.1

Meets Requirements

Average: 9.4

8.9

Ease of Doing Business With

Average: 9.5

8.9

Ease of Setup

Average: 9.3

9.0

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 9.3

9.0

HubSpot Service Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

27%

Marketing and Advertising

12%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

8.9

Meets Requirements

Average: 9.4

8.8

Ease of Doing Business With

Average: 9.5

9.0

Ease of Setup

Average: 9.3

8.6

Quality of Support

Average: 9.5

8.8

Ease of Admin

Average: 9.3

8.7

Atera

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

57%

Computer & Network Security

25%

Telecommunications

10%

Hospital & Health Care

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

9.2

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.3

9.3

Fin by Intercom

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

54%

Information Technology and Services

25%

Financial Services

12%

Marketing and Advertising

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.4

9.0

Ease of Doing Business With

Average: 9.5

9.2

Ease of Setup

Average: 9.3

8.5

Quality of Support

Average: 9.5

8.7

Ease of Admin

Average: 9.3

8.9

EngageBay All-in-One Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

32%

Marketing and Advertising

25%

Computer Software

25%

Education Management

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.5

9.8

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.4

CommBox

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

43%

Hospital & Health Care

29%

Consumer Services

14%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

10.0

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

10.0

#10

Desku.io

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

56%

Information Technology and Services

17%

Marketing and Advertising

17%

Consumer Services

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

10.0

#11

Wavity Help and Service Desk

Overall Satisfaction Score

Top Industries of Reviewers:

Mechanical or Industrial Engineering

38%

Publishing

23%

Insurance

23%

Consumer Electronics

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

9.8

#12

Worknet

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

67%

Information Technology and Services

25%

Computer & Network Security

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

9.9

#13

Capacity

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

50%

Computer Software

18%

Telecommunications

18%

Banking

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.8

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.6

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.7

#14

HelpDesk

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

44%

Marketing and Advertising

28%

Consumer Services

17%

Higher Education

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.9

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.3

10.0

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.3

9.9

#15

Helpdesk 365

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

44%

Computer & Network Security

27%

Computer Software

15%

Information Technology and Services

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.7

Ease of Setup

Average: 9.3

9.4

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.2

#16

Pandora FMS

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Telecommunications

33%

Cosmetics

20%

Computer Software

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.9

Meets Requirements

Average: 9.4

9.7

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.3

9.9

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.3

9.1

#17

Enchant

Overall Satisfaction Score

Top Industries of Reviewers:

Internet

32%

Retail

26%

Computer Software

26%

Information Technology and Services

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.4

9.5

Ease of Doing Business With

Average: 9.5

10.0

Ease of Setup

Average: 9.3

9.7

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.3

9.8

#18

Connecteam

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

33%

Health, Wellness and Fitness

26%

Construction

26%

Non-Profit Organization Management

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.4

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.5

Ease of Setup

Average: 9.3

9.1

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.3

9.2

#19

Richpanel

Overall Satisfaction Score

Top Industries of Reviewers:

Health, Wellness and Fitness

31%

Retail

28%

Consumer Goods

22%

Apparel & Fashion

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.4

9.2

Ease of Doing Business With

Average: 9.5

9.9

Ease of Setup

Average: 9.3

9.8

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.3

9.8

#20

Gladly

Overall Satisfaction Score

Top Industries of Reviewers:

Retail

48%

Consumer Services

18%

Consumer Goods

17%

Apparel & Fashion

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.4

9.4

Ease of Doing Business With

Average: 9.5

9.3

Ease of Setup

Average: 9.3

9.3

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.3

9.3