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Top Free Help Desk Software

Help desks receive customer complaints through channels like toll-free numbers, websites, chatbots, or email. Fielding a large number of customer requests can get overwhelming fast. The larger a business or more complex a product, the more likely it is teams will field a number of customer inquiries a day.

A help desk is a resource designed  to provide customers or end users with the technical support or information needed to fully enjoy a company's product. Technical support analysts will then receive the ticket and scale the problem through internal channels to help the customer find a resolution.

If you'd like to see more products and to evaluate additional feature options, compare all Help Desk Software to ensure you get the right product.

View Free Help Desk Software

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
178 Help Desk Products Available
View all Help Desk Software
View all Help Desk Software
Zoho Desk
By Zoho
(6,198)4.4 out of 5
Optimized for quick response
View top Consulting Services for Zoho Desk
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 71% Small-Business
    • 24% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zoho Desk features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Stuart K.
    SK
    The features are extremely competitive for the price. I love the ability to engage with my clients via IG and FB as well as more traditional means. Read review
    CM
    Easy to setup. I like how easy it was to integrate into my website as well. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zoho
    Company Website
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    102,964 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    24,715 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 71% Small-Business
  • 24% Mid-Market
Zoho Desk features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Stuart K.
SK
The features are extremely competitive for the price. I love the ability to engage with my clients via IG and FB as well as more traditional means. Read review
CM
Easy to setup. I like how easy it was to integrate into my website as well. Read review
Seller Details
Seller
Zoho
Company Website
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
102,964 Twitter followers
LinkedIn® Page
www.linkedin.com
24,715 employees on LinkedIn®
Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Optimized for quick response
View top Consulting Services for Zendesk Support Suite
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Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

    Users
    • Customer Success Manager
    • Customer Service Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 46% Mid-Market
    • 42% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
    • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
    • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Zendesk Support Suite features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.6
    8.0
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Zendesk
    Company Website
    Year Founded
    2007
    HQ Location
    San Francisco, CA
    Twitter
    @Zendesk
    105,082 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    6,641 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. Zendesk solution works out-of-the-box, and is easy to modify in the event of change, enabling businesses to move faster

Users
  • Customer Success Manager
  • Customer Service Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 46% Mid-Market
  • 42% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zendesk Support Suite is a customer support tool that integrates multiple channels of communication, manages tickets, and offers automation and AI-driven tools for efficiency.
  • Reviewers like the user-friendly interface, the ability to integrate with other platforms, the detailed analytics, and the automation capabilities that improve efficiency and reduce agent workload.
  • Reviewers experienced issues with the platform's speed, complexity in setting up and managing integrations, lack of certain features, and high cost for premium features and scaling up.
Zendesk Support Suite features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.6
8.0
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Seller Details
Seller
Zendesk
Company Website
Year Founded
2007
HQ Location
San Francisco, CA
Twitter
@Zendesk
105,082 Twitter followers
LinkedIn® Page
www.linkedin.com
6,641 employees on LinkedIn®

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Freshdesk
By Freshworks
(3,501)4.4 out of 5
Optimized for quick response
9th Easiest To Use in Help Desk software
View top Consulting Services for Freshdesk
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

    Users
    • Manager
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Small-Business
    • 39% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Freshdesk features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.5
    Workflow
    Average: 8.6
    8.1
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Eugene S.
    ES
    Automation and user-friendly interface.. Read review
    Verified User in Wholesale
    AW
    The ticketing capabilities with automations and rules for auto assignment. The full behind the scenes view for employess when they are abesnt to... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Freshworks
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    18,862 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,591 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshdesk (a product of Freshworks Inc.) helps businesses delight their customers effortlessly with modern and intuitive software for customer support. Freshdesk converts requests coming in via email,

Users
  • Manager
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Small-Business
  • 39% Mid-Market
Freshdesk features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.5
Workflow
Average: 8.6
8.1
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Eugene S.
ES
Automation and user-friendly interface.. Read review
Verified User in Wholesale
AW
The ticketing capabilities with automations and rules for auto assignment. The full behind the scenes view for employess when they are abesnt to... Read review
Seller Details
Seller
Freshworks
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
18,862 Twitter followers
LinkedIn® Page
www.linkedin.com
8,591 employees on LinkedIn®
Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Optimized for quick response
10th Easiest To Use in Help Desk software
View top Consulting Services for Intercom
Save to My Lists
Entry Level Price:$39.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

    Users
    • Customer Success Manager
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 58% Small-Business
    • 37% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
    • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
    • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Intercom features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Intercom, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Francisco, CA
    Twitter
    @intercom
    43,194 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,529 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-firs

Users
  • Customer Success Manager
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 58% Small-Business
  • 37% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Intercom is a comprehensive customer engagement platform that integrates live chat, automated messaging, and a robust help center to support customer interactions.
  • Users like the platform's ease of use, versatility, and the AI features like Fin that improve efficiency by handling repetitive inquiries and allowing the team to focus on complex issues.
  • Reviewers noted that the platform can be expensive for small teams, occasionally experiences minor lags when processing high volumes of data, and some desired features are locked behind paywalls.
Intercom features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Seller Details
Seller
Intercom, Inc.
Company Website
Year Founded
2011
HQ Location
San Francisco, CA
Twitter
@intercom
43,194 Twitter followers
LinkedIn® Page
www.linkedin.com
1,529 employees on LinkedIn®
Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Optimized for quick response
View top Consulting Services for Salesforce Service Cloud
Save to My Lists
Entry Level Price:Starting at $25.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

    Users
    • Salesforce Administrator
    • Salesforce Developer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 39% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Salesforce Service Cloud features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Cosmetics
    AC
    The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way... Read review
    Kuldeep D.
    KD
    The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Salesforce
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    584,242 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    78,543 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, f

Users
  • Salesforce Administrator
  • Salesforce Developer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 39% Enterprise
Salesforce Service Cloud features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.3
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Verified User in Cosmetics
AC
The capabilities of the tool to configure and customize on ourself a large amount of things, the power of the data accessibility in a very fast way... Read review
Kuldeep D.
KD
The platform is integrated smoothly with other salesforce AI tools, which has greatly improved our customer service operational efficiency. Read review
Seller Details
Seller
Salesforce
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
584,242 Twitter followers
LinkedIn® Page
www.linkedin.com
78,543 employees on LinkedIn®
HubSpot Service Hub
By HubSpot
(2,492)4.4 out of 5
Optimized for quick response
View top Consulting Services for HubSpot Service Hub
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with ea

    Users
    • Customer Success Manager
    • Customer Success Specialist
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 63% Small-Business
    • 34% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • HubSpot Service Hub features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.6
    8.1
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Rich M.
    RM
    The software is seamless and intuitive to use. You don't have to be a coder to create surveys create follow-ups for tickets process tickets,... Read review
    BH
    The ticketing is pretty easy to use and the chatbot is a nice feature Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    HubSpot
    Company Website
    Year Founded
    2006
    HQ Location
    Cambridge, MA
    Twitter
    @HubSpot
    804,639 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11,117 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

HubSpot's Service Hub is the only AI-powered customer service solution that delivers delightful support at scale with unified customer insights. Service Hub helps you scale your support teams with ea

Users
  • Customer Success Manager
  • Customer Success Specialist
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 63% Small-Business
  • 34% Mid-Market
HubSpot Service Hub features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.6
8.1
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Rich M.
RM
The software is seamless and intuitive to use. You don't have to be a coder to create surveys create follow-ups for tickets process tickets,... Read review
BH
The ticketing is pretty easy to use and the chatbot is a nice feature Read review
Seller Details
Seller
HubSpot
Company Website
Year Founded
2006
HQ Location
Cambridge, MA
Twitter
@HubSpot
804,639 Twitter followers
LinkedIn® Page
www.linkedin.com
11,117 employees on LinkedIn®
LiveAgent
By QualityUnit
(1,509)4.5 out of 5
11th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 67% Small-Business
    • 28% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, allowing for streamlined customer interactions and ticket responses.
    • Reviewers like the organization and efficiency of LiveAgent, praising its ability to bring all sources of inquiries together in one place, its ease of ticket integration, and its instant updating of records which enhances transparency and commitment to service improvement.
    • Reviewers experienced occasional lags in the chat widget, some found the design could be better, and others were not fans of the subscription model, expressing a need for more options.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveAgent features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    8.7
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    QualityUnit
    Company Website
    Year Founded
    2004
    HQ Location
    Bratislava
    Twitter
    @qualityunit
    505 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    61 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized inte

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 67% Small-Business
  • 28% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • LiveAgent is a customer support tool that integrates email, chat, and calling on the same platform, allowing for streamlined customer interactions and ticket responses.
  • Reviewers like the organization and efficiency of LiveAgent, praising its ability to bring all sources of inquiries together in one place, its ease of ticket integration, and its instant updating of records which enhances transparency and commitment to service improvement.
  • Reviewers experienced occasional lags in the chat widget, some found the design could be better, and others were not fans of the subscription model, expressing a need for more options.
LiveAgent features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
8.7
Customer Portal
Average: 8.6
Seller Details
Seller
QualityUnit
Company Website
Year Founded
2004
HQ Location
Bratislava
Twitter
@qualityunit
505 Twitter followers
LinkedIn® Page
www.linkedin.com
61 employees on LinkedIn®
Front
By Front App
(2,244)4.7 out of 5
Optimized for quick response
4th Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

    Users
    • Customer Success Manager
    • Account Manager
    Industries
    • Logistics and Supply Chain
    • Computer Software
    Market Segment
    • 49% Small-Business
    • 42% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Front features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    8.5
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • JM
    Sharing emails without forwarding Template emails Integration with all other comms channels Snoozing emails to come back later to better manage... Read review
    CL
    The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Front App
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @FrontHQ
    9,530 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    477 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where

Users
  • Customer Success Manager
  • Account Manager
Industries
  • Logistics and Supply Chain
  • Computer Software
Market Segment
  • 49% Small-Business
  • 42% Mid-Market
Front features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
8.5
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
JM
Sharing emails without forwarding Template emails Integration with all other comms channels Snoozing emails to come back later to better manage... Read review
CL
The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively... Read review
Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,530 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
TeamSupport
By TeamSupport
(873)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:$29.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

    Users
    • Software Developer
    • Support Analyst
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 44% Mid-Market
    • 39% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • TeamSupport features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.6
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Daniel B.
    DB
    -TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a... Read review
    Verified User in Import and Export
    UI
    The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    TeamSupport
    Company Website
    Year Founded
    2008
    HQ Location
    Dallas, TX
    Twitter
    @TeamSupport
    14,496 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    67 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—

Users
  • Software Developer
  • Support Analyst
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 44% Mid-Market
  • 39% Small-Business
TeamSupport features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.6
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Daniel B.
DB
-TeamSupport is extremely easy to use and teach people -The system is flexible enough to adapt to different situations -Clients can log into a... Read review
Verified User in Import and Export
UI
The most useful tool is the SLA time notifications/violations, it allows us to get back to our customers in a timely manner. Read review
Seller Details
Seller
TeamSupport
Company Website
Year Founded
2008
HQ Location
Dallas, TX
Twitter
@TeamSupport
14,496 Twitter followers
LinkedIn® Page
www.linkedin.com
67 employees on LinkedIn®
Learn more
SysAid
By SysAid
(710)4.5 out of 5
Optimized for quick response
14th Easiest To Use in Help Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowe

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • SysAid features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.6
    8.3
    Customization
    Average: 8.4
    8.8
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • SM
    We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and... Read review
    SC
    SysAid's user-friendly interface and powerful remote access capabilities have significantly improved our IT support workflow. The comprehensive... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Tel Aviv
    Twitter
    @sysaid
    9,857 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    218 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is the next-gen of ITSM, a comprehensive platform with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience. Empowe

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.6
8.3
Customization
Average: 8.4
8.8
Customer Portal
Average: 8.6
SM
We swapped to SysAid because our previous system did not have the features we needed. We found that SysAid had all the features we required and... Read review
SC
SysAid's user-friendly interface and powerful remote access capabilities have significantly improved our IT support workflow. The comprehensive... Read review
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Tel Aviv
Twitter
@sysaid
9,857 Twitter followers
LinkedIn® Page
www.linkedin.com
218 employees on LinkedIn®
Hiver
By GrexIt, Inc.
(1,165)4.6 out of 5
Optimized for quick response
3rd Easiest To Use in Help Desk software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables

    Users
    • Owner
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 67% Small-Business
    • 27% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Hiver features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Workflow
    Average: 8.6
    8.1
    Customization
    Average: 8.4
    8.4
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Daniel d.
    DD
    We use Hiverr for multiple account management of Google mail. Their support is always fast and available. Our own staff also seem happy with the... Read review
    Edy L.
    EL
    The posibility to assign emails to the person in charge of handling the communications with a specific client. Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    GrexIt, Inc.
    Company Website
    Year Founded
    2011
    HQ Location
    San Jose, CA
    Twitter
    @hiverhq
    5,732 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    243 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Hiver is a delightfully easy to use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer. Hiver enables

Users
  • Owner
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 67% Small-Business
  • 27% Mid-Market
Hiver features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.8
Workflow
Average: 8.6
8.1
Customization
Average: 8.4
8.4
Customer Portal
Average: 8.6
Daniel d.
DD
We use Hiverr for multiple account management of Google mail. Their support is always fast and available. Our own staff also seem happy with the... Read review
Edy L.
EL
The posibility to assign emails to the person in charge of handling the communications with a specific client. Read review
Seller Details
Seller
GrexIt, Inc.
Company Website
Year Founded
2011
HQ Location
San Jose, CA
Twitter
@hiverhq
5,732 Twitter followers
LinkedIn® Page
www.linkedin.com
243 employees on LinkedIn®
Atera
By Atera
(788)4.6 out of 5
Optimized for quick response
5th Easiest To Use in Help Desk software
Save to My Lists
Free trial available
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 60% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is an IT management platform that combines remote monitoring, ticket management, and task automation, aiming to simplify IT operations.
    • Users frequently mention the platform's ease of use, cost-effective per-technician pricing model, and its automation features that enhance productivity by reducing manual tasks.
    • Users reported performance issues such as the Atera Agent being slow or crashing, basic SNMP monitoring feature, and concerns over recent price increases.
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Atera features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    8.4
    Workflow
    Average: 8.6
    7.7
    Customization
    Average: 8.4
    8.1
    Customer Portal
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,592 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    386 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Atera is transforming IT management for enterprise IT departments and MSPs with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Acti

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 60% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is an IT management platform that combines remote monitoring, ticket management, and task automation, aiming to simplify IT operations.
  • Users frequently mention the platform's ease of use, cost-effective per-technician pricing model, and its automation features that enhance productivity by reducing manual tasks.
  • Users reported performance issues such as the Atera Agent being slow or crashing, basic SNMP monitoring feature, and concerns over recent price increases.
Atera features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
8.4
Workflow
Average: 8.6
7.7
Customization
Average: 8.4
8.1
Customer Portal
Average: 8.6
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,592 Twitter followers
LinkedIn® Page
www.linkedin.com
386 employees on LinkedIn®
LiveChat
By Text
(755)4.5 out of 5
Save to My Lists
Entry Level Price:$20.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one custome

    Users
    • Customer Service Representative
    • CEO
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 45% Small-Business
    • 37% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • LiveChat features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Workflow
    Average: 8.6
    8.4
    Customization
    Average: 8.4
    9.3
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Verified User in Building Materials
    UB
    The simplicity. It's very easy to learn how to use the program. Read review
    Nhiel P.
    NP
    It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Text
    Year Founded
    2002
    HQ Location
    Wrocław, Lower Silesia
    LinkedIn® Page
    www.linkedin.com
    356 employees on LinkedIn®
    Ownership
    WSE: TXT
Product Description
How are these determined?Information
This description is provided by the seller.

LiveChat is a complete customer service platform with online chat and web analytics capabilities. It’s designed specifically to provide amazing customer service and fuel sales. This all-in-one custome

Users
  • Customer Service Representative
  • CEO
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 45% Small-Business
  • 37% Mid-Market
LiveChat features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
9.0
Workflow
Average: 8.6
8.4
Customization
Average: 8.4
9.3
Customer Portal
Average: 8.6
Verified User in Building Materials
UB
The simplicity. It's very easy to learn how to use the program. Read review
Nhiel P.
NP
It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our... Read review
Seller Details
Seller
Text
Year Founded
2002
HQ Location
Wrocław, Lower Silesia
LinkedIn® Page
www.linkedin.com
356 employees on LinkedIn®
Ownership
WSE: TXT
Learn more
Gorgias
By Gorgias
(520)4.6 out of 5
Optimized for quick response
View top Consulting Services for Gorgias
Save to My Lists
Entry Level Price:$10.00
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

    Users
    • Customer Service Representative
    • Customer Service Manager
    Industries
    • Retail
    • Apparel & Fashion
    Market Segment
    • 82% Small-Business
    • 17% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Gorgias features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 8.9
    8.9
    Workflow
    Average: 8.6
    8.6
    Customization
    Average: 8.4
    9.0
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Elaine A.
    EA
    Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that... Read review
    Verified User in Retail
    UR
    Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Gorgias
    Company Website
    Year Founded
    2015
    HQ Location
    San Francisco, California
    Twitter
    @gorgiasio
    3,702 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    472 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the bran

Users
  • Customer Service Representative
  • Customer Service Manager
Industries
  • Retail
  • Apparel & Fashion
Market Segment
  • 82% Small-Business
  • 17% Mid-Market
Gorgias features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 8.9
8.9
Workflow
Average: 8.6
8.6
Customization
Average: 8.4
9.0
Customer Portal
Average: 8.6
Elaine A.
EA
Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that... Read review
Verified User in Retail
UR
Gorgias allows businesses to handle customer interactions through Shopify pain free with lots of plug ins and the ability to manage orders/accounts... Read review
Seller Details
Seller
Gorgias
Company Website
Year Founded
2015
HQ Location
San Francisco, California
Twitter
@gorgiasio
3,702 Twitter followers
LinkedIn® Page
www.linkedin.com
472 employees on LinkedIn®
Jira Service Management
By Atlassian
(779)4.2 out of 5
Save to My Lists
Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
    • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape w

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Enterprise
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
    • Jira Service Management features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 8.9
    8.7
    Workflow
    Average: 8.6
    8.2
    Customization
    Average: 8.4
    8.6
    Customer Portal
    Average: 8.6
  • What G2 Users Think
    Expand/Collapse What G2 Users Think
    • Bhargav N.
    BN
    Track and prioritize service requests: Jira Service Management allows you to track and prioritize service requests and incidents, ensuring that... Read review
    Naman M.
    NM
    The software offers a centralized platform where service requests can be managed, prioritized, and assigned to the relevant team members. This... Read review
  • Seller Details
    Expand/Collapse Seller Details
    • Seller Details
    Seller
    Atlassian
    Year Founded
    2002
    HQ Location
    Sydney
    Twitter
    @Atlassian
    104,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    19,744 employees on LinkedIn®
    Ownership
    NASDAQ:TEAM
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Reshape w

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Enterprise
  • 40% Mid-Market
Jira Service Management features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 8.9
8.7
Workflow
Average: 8.6
8.2
Customization
Average: 8.4
8.6
Customer Portal
Average: 8.6
Bhargav N.
BN
Track and prioritize service requests: Jira Service Management allows you to track and prioritize service requests and incidents, ensuring that... Read review
Naman M.
NM
The software offers a centralized platform where service requests can be managed, prioritized, and assigned to the relevant team members. This... Read review
Seller Details
Seller
Atlassian
Year Founded
2002
HQ Location
Sydney
Twitter
@Atlassian
104,678 Twitter followers
LinkedIn® Page
www.linkedin.com
19,744 employees on LinkedIn®
Ownership
NASDAQ:TEAM
Learn more