Desk365 Reviews & Product Details

I love the Microsoft Teams integration with Desk365; it's fantastic how our team can raise and respond to tickets directly from Teams without leaving their workflow. The automation rules are incredibly powerful and easy to set up, letting us auto-assign tickets based on keywords, department, and priority. The SLA management features keep us accountable by providing escalation alerts before breaches happen. The reporting and analytics dashboards provide real-time insights, helping us make smarter staffing and process decisions. The UI is clean and intuitive, which allowed our agents to start using it with minimal training. The setup was surprisingly easy, and the documentation was thorough, allowing us to be operational within a day. It integrates seamlessly with our Microsoft 365 and Active Directory environments, fitting perfectly into our existing ecosystem. The competitive pricing and excellent onboarding support made the whole transition smooth and made choosing Desk365 one of the best technology decisions for us at Mako Logics. Additionally, it has scaled with our growth effortlessly, handling our increasing ticket volumes without any performance issues. Review collected by and hosted on G2.com.

Honestly, it's hard to find major complaints. If I had to nitpick, the initial configuration of some advanced automation workflows has a bit of a learning curve, but the support team at Desk365 was incredibly helpful and walked us through it. The knowledge base section could have a few more customization options for the layout, but it's more of a wish list item than a real problem. The team at Desk365 is very responsive to feedback and they've already improved several features based on requests from users like us, which shows they truly care about their customers. Review collected by and hosted on G2.com.

It’s a smooth program, and we have numerous departments across our auto group using it. It was easy to set up and implement for staff with a wide range of roles and knowledge levels. Review collected by and hosted on G2.com.

I can’t think of many downsides. For the few things we didn’t like, we reached out to their support team and either found workarounds or saw those items get implemented. Review collected by and hosted on G2.com.

I find Desk365 to be incredibly easy to set up and use. Setting up Desk365 was a super easy process, and I appreciated the ability to customize it by creating different departments and workflows tailored to our needs. This customization allowed us to efficiently route specific types of tickets to the appropriate team members. The insight provided by Desk365 into all active tickets and clarity on who is handling what task has been a significant improvement for our IT department. I particularly value the auto-assigning feature, which streamlines ticket management by automatically directing ERP-related tickets to the correct personnel, thereby expediting the resolution process. The integration with Teams was also a major advantage, as Desk365 is easily accessible within this familiar platform, allowing even the least tech-savvy team members to log tickets effortlessly. Overall, Desk365 is an excellent tool for managing our IT tickets, and if I were ever to manage our ticketing system independently again, it would definitely be my choice. Review collected by and hosted on G2.com.

Not a thing! Review collected by and hosted on G2.com.

The system is easy to setup and use. Has a lot of great features and works flawlessly for that price! Review collected by and hosted on G2.com.

I don't have any things that I wouldn't like about this system. All the issues gets fixed by the support. Review collected by and hosted on G2.com.

As a heavy Microsoft Teams shop the integration with the application is fantastic. Our users and agents can stay within teams to submit and address tickets as they come in. Review collected by and hosted on G2.com.

Not rally a complaint but very feature rich and a lot to review. Review collected by and hosted on G2.com.

For over a year, my team has been utilizing Desk365, which has proven to be a valuable asset for all users. The implementation process was swift and straightforward, allowing us to start using the application within days. As interest from other teams grew, we have now expanded our user base to 25 agents, a significant increase from the initial 4. This expansion has led to sourcing, finance, and vendor support teams adopting the tool to enhance and streamline their processes. Users appreciate the tool's user-friendly interface, while from an agent's standpoint, we have successfully leveraged the API and Automations to enhance and broaden our work capabilities in the field. Review collected by and hosted on G2.com.

I have very few complaints about Desk365. Whenever I encounter any issues or have a feature request, the team responds with professionalism and kindness. They show a clear understanding of the urgency of the request and carefully consider every suggestion and comment. Review collected by and hosted on G2.com.

Desk365 is a fantastic emailing/ticketing system designed to make communicating with clients simple.

You can add your own templates.

Create multiple email addresses for different departments which makes is seamlessly easy to assign tickets to the right department. Review collected by and hosted on G2.com.

Would absolutely love to see a change in colour scheme and coordination so it's easier on the eye. For example; with pending tickets that have been responded to the only way to tell if there's a response is with a coloured gold star. If there is no response there is blank star. This creates a mess and makes it hard to tell who's response.

I would get rid of the start and have a bolded text subject like stand out for any responses received.

It would be also fantastic if responses were always generated to the top of the page instead having to filter through to locate response. Review collected by and hosted on G2.com.

We've had a great experience using Desk365 as our ticketing system. It's incredibly easy to use, which has made daily operations smooth for our team. One of the standout features is its high level of customization—it allows us to tailor the platform to match our needs. The seamless integration with Microsoft products is another plus. Overall, Desk365 delivers a reliable, user-friendly solution that adapts well to our needs. Review collected by and hosted on G2.com.

Overall, we're very satisfied with Desk365, but if we had to point out one area for improvement, it would be the lack of integration with Monday.com. Since we use Monday.com for project management, having a native integration would streamline our workflow even further. It’s a small drawback in an otherwise excellent platform, and we hope to see this integration added in the future. Review collected by and hosted on G2.com.

What I like best about Desk365 is that it got our support email fully organized. We get notified right away and can easily reply, just like with Zendesk or Freshdesk. The Microsoft Teams integration is a huge plus too. And honestly, you get all of this for a competitive price in a product that looks great and is super easy to use. Review collected by and hosted on G2.com.

There’s not much to dislike, but if I had to name something: I’d love a feature (or maybe I just haven't found it yet) that sends the full ticket history, including all communications, to an email address when a ticket is closed — for easy archiving. Also, it would be great if there was an option to send support emails through our own mail servers. Review collected by and hosted on G2.com.

Desk365 has been really easy to use and set up. It didn’t take long to get started, and the layout is simple and clear, so it’s easy to find what you need.

The customer support team has been great — always quick to help when we’ve had questions. We don’t use every feature all the time, but there’s plenty there when we need it. It also works well with the other tools we already use.

Overall, it’s made handling support much easier for us. Review collected by and hosted on G2.com.

We wanted to archive closed and resolved tickets faster then the standard 15 days but this wasn't an option available to us. Review collected by and hosted on G2.com.