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Desk365 Pricing Overview

Desk365 at a glance

21-day free trial available.

Desk365 has 2 pricing editions, from $12 to $20. A free trial of Desk365 is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Name	Price	Features
Standard	$12.00	Per Agent Per Month Ticketing Email Microsoft Teams Support Portal Web Form, Web Widget Knowledge Base Automation and Productivity Workflow Automation SLA Reminders and Escalations Draft with AI Customizations Custom Ticket Fields Custom Ticket Forms Custom Domain Custom Roles Custom Reports Show More
Plus	$20.00	Per Agent Per Month Everything in Standard Change/Approval Management Round Robin Ticket Assignments Load Based Ticket Assignments Ticket Watchers 'Share To' Tickets Time Tracking Tasks To Do ePHI Ticket Fields Scheduled Reports Micro Entra ID Sync Time Based Automations Multiple Business Hours CSAT Surveys Ticket Closure Rules AI Agent Add-On Show More

Desk365 pricing & plans

Free Trial is available

Pricing information for Desk365 is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Desk365 must be conducted with the seller.

Pricing information was last updated on January 29, 2025

Top Rated Desk365 Alternatives

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Desk365 Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

Zoho Desk FREE	$0.00	Completely Free upto 3 agents Email Ticketing Customer Management Private Knowledge Base Multi Language Help desk Mobile Apps 24*5 Email Support Help Center Predefined SLAs Macros Show More
Zendesk Support Suite Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history
Freshdesk FREE	$0.00Per Month	Free forever plan Upto 2 agents Knowledge base Team collaboration Knowledge base Ticket trend report Ticket Dispatch Social Ticketing Data Center Location Email ticketing Show More

Various alternatives pricing & plans

Free Trial is available

Pricing information for the above various Desk365 alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Desk365 Categories on G2

Help Desk

Desk365 Pricing Reviews

Marc W.

Snr IT Director

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Jul 30, 2024

"Great Support Desk software for the price"

What do you like best about Desk365?

Super quick to set up, very cost effective, very flexible, great for automation and assigning tickets to the right queue. Customer support is very quick to respond if you need them. We were able to integrate this very easily and had this up and running within the day, no hesitation in recommending.

It also was super easy to get the bot working in Teams and lots of our users use this method for raising and checking on tickets.

I've used some of the bigger packages and prefer to use this. Review collected by and hosted on G2.com.

What do you dislike about Desk365?

I can't really think of any to be honest. You can't change the colour theme. Review collected by and hosted on G2.com.

What problems is Desk365 solving and how is that benefiting you?

All of our incidents and requests go through Desk365. All of our change requests also go through them. We automate a lot of routing and updatings using the automation rules. We keep customers updated with tickets using canned responses.

We've also set up our knowledge base so people can self serve

We also have our bot working in Teams so users can request help and updates there too. Review collected by and hosted on G2.com.

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Andy R.

Network & Communications Support Specialist

Mid-Market(51-1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Aug 09, 2024

"An Excellent Ticketing Portal"

What do you like best about Desk365?

It is so easy to use, we get timely support and it's being constantly improved. Our IT Team started using Desk365 two years ago and we have never looked back. We find Desk365 intuatie and it contains all the relevant fields we could ever need. We've seen it grow into an impressive tool to help our team manage our shared workload with defined ownership but access to all agents. Review collected by and hosted on G2.com.

What do you dislike about Desk365?

Nothing that comes to mind. I would recoomend to all. Review collected by and hosted on G2.com.

What problems is Desk365 solving and how is that benefiting you?

SImple and effective shared workload management allowing us to spend time helping end users and not administering the portal itself. Review collected by and hosted on G2.com.

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