Worknet Reviews & Product Details

Worknet provides quick support and good feedback on how to maximize the use of the tool. They also were helpful with providing training to agents and other support staff as needed with day to day usage. They also provided quick updates and fixes to bespoke solutions for data analytics of the data they provided. Review collected by and hosted on G2.com.

The dashboard could use better documentation and visual UI fixes. It's unintuitive to use at the start but remains a powerful tool for use. The use of the app within slack could also use more robust filters such as custom date filters for use. Review collected by and hosted on G2.com.

The product is inovative and helps our support team be more effective. The team spends less time in tickets and are much more efficient.

Also the worknet team are great to work with! Highly recomended! Review collected by and hosted on G2.com.

Nothing yet! It takes a bit of time, not a lot, to get everything in place, but once you do, it's a real game changer Review collected by and hosted on G2.com.

It helps manage my tasks and customer communications directly in Slack without missing any messages and setting clear tasks and owners. It creates transparency across our organization as well as different stakeholders on the customer side - reducing repetitive and overlapping conversations and miscommunication.

The new WorknetGPT is a game-changer for us as it makes our work much more efficient by summarizing long conversations and discussions in a few bullet points and action items. Review collected by and hosted on G2.com.

Currently doesn't work with our Freshdesk instance, so we can't bring the data into Worknet. Review collected by and hosted on G2.com.

Very easy initial onboarding, in an hour we got everything set up and working.

As most of our customer interaction is over Slack, it's now easy to capture it all, make sure we respond in a timely manner and do everything on top of our existing support platform, Zendesk.

The Worknet team is customer obsessed and great to work with!

We can perform an in-depth analysis of our support tickets with the new integration. Review collected by and hosted on G2.com.

Nothing stands out so far, as expected, the product is still adding new important features for us to provide great service to our customer base. Review collected by and hosted on G2.com.

Worknet centralizes messages across multiple Slack channels into one Inbox, which simplified the workflows of many teams that are monitoring these channels. The dashboard allows us to finally get a data-driven view of our productivity on an individual level and on a team level. Review collected by and hosted on G2.com.

I haven't discovered anything that I don't like yet. Review collected by and hosted on G2.com.

With multiple team members trying to monitor multiple customer channels it is easy to either drop something or give too much emphasis to your favorite accounts. Worknet helps create a FIFO list of requests from your customers and an easy way to determine if they are being handled or need further assistance. Worknet helps clarify the communication and make it more efficient to handle for our team. Review collected by and hosted on G2.com.

I don't know that I have any major downsides. Most of the things that at one point were an issue have been fixed recently. The group creation and management is now decent and it's easy to use and set up. Perhaps just the fact that it has to be added as an app to the various channels but that's a minor inconvenience, Review collected by and hosted on G2.com.

The worknet team is amazing to work with; they were very attentive to our needs. The implementation was super easy and the team adopted it immediately. The implementation helped our support team to stay in Zendesk and the customers had a seamless experience. It helped improve the response and resolution time significantly. Review collected by and hosted on G2.com.

Nothing that really stands out. We've tried multiple tolls and worknet was the most feature-complete and mature product we've seen. Obviously, the product is still growing and improving and it's been very nice to see the enhancements they've made. Review collected by and hosted on G2.com.

The most useful part of the product for my organization is the data that is provided. It allows me as a leader to track our interactions with customers at a level I never had before. Review collected by and hosted on G2.com.

I currently do not have any dislikes of the product at this time. It continues to be developed and as newer features continue to be released, we continue to see the value of the product. Review collected by and hosted on G2.com.

The communication with the team made the discovery and adoption of Worknet smooth and easy. We got ourselves surprised with the capabilities of their team and the "YES" attitude on any new request. Review collected by and hosted on G2.com.

Dislike is a strong word. As everything good in life takes time to learn and take the most out of the product. I dislike it took us so long to discover them in the first place! Review collected by and hosted on G2.com.

Worknet made it seamless for our support team to solve customer issues in Slack. We have a shared Slack channel with almost every customer, and treat those channels as our primary means of communication. Best practices, technical issues, product feedback, etc all goes through Slack. Our customers love using Slack, so we wanted to avoid traditional email-based support ticketing. Worknet made it easy for the Success team to convert technical issues on Slack into tickets, which the Support team can then manage in Zendesk. All our replies still go through Slack, which delivers an awesome customer experience and provides great visibility for our CSMs. And it means that those technical questions from customers never get lost, buried, or fall through the cracks. Review collected by and hosted on G2.com.

Nothing to call out. The Worknet team have been great partners and super receptive to feedback. Whenever we've come any ideas, feedback, or issues, we feel very heard. Much of what we've asked about has been built into the product! Review collected by and hosted on G2.com.