Gusto Reviews & Product Details

I like that I can create multiple savings accounts in my account so I can have one for Electric bill, Rent, groceries, etc. It makes budgeting super easy and efficient, especially for my ADHD brain. I also love how it gives me a breakdown each month of what categories I'm spending in and how much as well. It's nice having my payroll info super accessible and all of ,y bank stuff in the same app. I absolutely love it. Review collected by and hosted on G2.com.

I wish I could add more savings goals/accounts and not have to talk to support to close one out. Sometimes things come out of attached accounts and I can't lock access to it because it doesn't work like a card. So being able to refresh an account numbers or even just remove it on my own would be lovely if I could do that. Review collected by and hosted on G2.com.

I really appreciate how well they handled the onboarding process for my employees as we opened our fixed location and grew our staff. I also appreciate how simple the process is for me to upload hours and tip information directly from my POS system. The integration between the two systems is seamless. I have used other payroll software and spent way too much of my time entering in detailed information that Gusto does for me and for the price it is totally worth it. I also appreciate how intuitive the interface feels. It seems to know what I need to do before I do it and has simple options for selecting the items I need to make sure I have completed. We are a small business and I am busy with so many other I don't always have the time to do some of the tedious tasks that Gusto handles for me, filing all of my tax documents, withholding the appropriate amounts from their checks, even keeping me updated as to exactly when and how much they will pull from my business account to cover payrolls is a great feature. Review collected by and hosted on G2.com.

I honestly haven't found any downsides. I mean I am only a couple of months in so maybe I just haven't found the one thing that may frustrate me in the future, but so far so good. Review collected by and hosted on G2.com.

I like Gusto's user-friendly interface; it's very simple to get where you need without any difficulty. I also value the time tracking feature because it truly captures how much time people spend per project. Gusto makes job cost accounting possible for us as a company with multiple ongoing projects, allowing us to accurately track real costs and forecast for future work. The initial setup of Gusto was very easy. Review collected by and hosted on G2.com.

Sometimes if I'm entering a shift on the website in time tracking it will delete itself before I can finish it, so I have to start over. It seems like a technical glitch, so I'm not sure how to improve it exactly, but it causes time entry to take more time. Not the worst thing in the world but an inefficiency nonetheless. Review collected by and hosted on G2.com.

I have been using Gusto for about three years across different employers, and I've grown to appreciate its comprehensive integration capabilities. Gusto seamlessly consolidates various crucial functions like benefits, expenses, and HR information, all in one place. This integration significantly reduces the time we would otherwise spend searching through disparate systems or managing multiple PDFs and links for our vendors. This centralization has proven invaluable, especially since our organization lacks dedicated HR systems. Additionally, I've been impressed with the simplicity of Gusto's setup process; my entire company was able to become operational within a month, which speaks volumes about the user-friendliness of the platform. On a personal note, I also appreciate how Gusto aligns with our small business needs, allowing us to manage everything efficiently without the need for complex systems. This efficiency is further highlighted by my willingness to score it a 9 out of 10 in terms of recommending it to colleagues or friends. Review collected by and hosted on G2.com.

The people management features in Gusto could be improved, particularly in the areas of goal setting and calendar integration. This is important because my management prefers using Google Suite, and improving these aspects in Gusto could help keep users on the platform, especially for tasks like meeting setting. Review collected by and hosted on G2.com.

Gusto is very easy to use and makes running payroll and the other administrative details of my small business less intimidating. It's affordable for my size of business (me, one employee and one contractor) and will continue to be affordable as we grow. I like that I'll be able to add other benefits (like healthcare) in the future as we grow. Review collected by and hosted on G2.com.

Some of the workflows are not intuitive, like if I go to run Payroll it says one of my employee's timesheet says "zero," when it should really say something not "0, not approved yet — approve before running payroll?"

Other than some small quirks like this it's a great tool. I also love that it integrates with Quickbooks, though I find it frustrating that some of the fields do not map / use the same language across platforms. Onboarding was simple, took a few hours and we have had no issues since setup. Review collected by and hosted on G2.com.

I really like that Gusto is very simple to use and user-friendly. It's convenient that they have an app my employees can use to check their pay stubs and W-2s. The user-friendly nature helps us get through payroll quickly and enables us to utilize more of the features. Additionally, Gusto has an HR feature that I sometimes use for updating my employee handbook. It's great that they handle all of my tax payments both quarterly for state and federal, so I don't have to figure out the tax payments on my own. The initial setup was very easy, and the customer service was very valuable. They can provide support quickly, including live customer representatives. I also value their simplicity and great customer service, and I've referred Gusto to several colleagues who enjoy using it. I've already recommended Gusto to several friends and colleagues, and I would rate it a 10 out of 10. Review collected by and hosted on G2.com.

There is nothing to dislike. Review collected by and hosted on G2.com.

The interface of Gusto is very intuitive. I appreciate that there are notifications that remind me to do payroll, submit forms, and call out when I might be eligible for a tax credit due to my specific circumstances. I hae been incredibly pleased by how much Gusto handles for me, putting me at ease when it was time to do my taxes. I appreciate and have valued the Guideline integration as well as I am a solo entrepreneur and hadn't the first idea where to go to start a 401K. I have tried Wave, and Quicken and Gusto is hands down the easiest to use and the most reliable. I did have one one issue where my state tax did not get submitted on time. I received a notice in the mail with a fee. I easily found how to submit a report to customer services who promptly shared that they had fixed the issue and would be issuing me a credit for the small late fee I had incurred. The Customer service is excellent! When comparing pricing for the services provided, Gusto is the utmost overall value for what you get, and I'm 100% satisfied after 6 months of use. Review collected by and hosted on G2.com.

I absolutely love the invoicing feature, but I would appreciate more of an ability to add in notes or comments for each line item I add. I provide a variety of service and would love to be able to overview what projects the task covered. Review collected by and hosted on G2.com.

The user interface is very intuitive and does not overcomplicate navigation functions or information layouts. Even without any formal training, I was easily able to locate any information I needed without having to search through multiple links. I also appreciate the additional suggested options available to users under the Benefits section, such as third-party insurances offered at a discount that can be taken directly out of my check, and I actually took advantage of the pet insurance through the Lemonade offer for my dog Arlo! Review collected by and hosted on G2.com.

My only dislikes about Gusto relate to the Pay features and tracking. It would be nice if the "Track paycheck status" and "View upcoming checks" features actually displayed future pay information instead of just looping back to each other on the same two pages. Not sure if this is an isolated flaw due to the way my company's Gusto profile is set up, but this would be a great feature I would use regularly if it worked. Also, I once again don't know if this is just a "my company" thing or all of Gusto, but it would be nice if paychecks were distributed at the start of the determined pay day (9AM) instead of at the close of day (5PM). Review collected by and hosted on G2.com.

The Gusto platform is so easy to use. I have used ADP and Paychex and they are so unnecessarily complex, and this is coming from someone who has a payroll and HR background. Gusto is so easy that even a small business owner with no previous experience processing payroll could handle it. The layout is very user friendly. The software basically walks you through everything step-by-step. I can run payroll in a flash. And onboarding is also super fast. It sends the new employee a welcome message and reminders about documents they need for their I-9 and notifies other staff that a new employee is coming on board. It reminds you about birthdays and anniversaries for staff as well. And you cannot beat Gusto's price. I highly recommend. Review collected by and hosted on G2.com.

Honestly, nothing is really bad about it. I cannot think of anything negative. Review collected by and hosted on G2.com.

I love that Gusto allows employees to change their clock-ins on their own. Tracking paychecks is one wonderful perk, but the best part is the savings goals feature. With the paycheck tracker, I know ahead of time what to expect from my upcoming paycheck, and it's nice to see the amount I'm receiving without having to check my bank account. The savings goals feature is one of the best I've come across in an employee app. It's incredibly easy to set up a savings goal that not only takes money out directly from my paycheck but also accrues interest. The ability to name goals and create multiple savings goals is an incredible feature. Additionally, the initial setup was extremely simple, and I was signed up and an employee via Gusto before my company even added me to their internal systems. Review collected by and hosted on G2.com.

There should be an 'other' option available when requesting time off for situations that do not fall into a specific category. Also, if the comment needed to adjust the time clock ins and outs could be optional instead of required that would be helpful to some in certain situations Review collected by and hosted on G2.com.