Gusto Reviews & Product Details

I love that I can go in and edit my hours. I frequently forget to either login or log out and this allows me to post accurate hours for my company without the need to bother our human resources department. I love that I can go on any time and see my past hours worked, my past paycheck details, and my cumulative earnings. I love that there is a way to track paid time off, even though my company doesn't use this, if I were an employer I think this would be a great benefit to me. Gusto also has a great history of my time with my company. Sometimes when completing a variety of personal forms for various reasons, I need to know when my employment started. I can easily get that information from Gusto with a click of a button. Also, when my employer needs updated information about me it is so easy to jump into Gusto and quickly update the information online. Gusto takes me seconds in some cases and on a few minutes in others where it might take 30-60 minutes in other formats! I am forever grateful that my company uses Gusto, making my life as a employee so much easier. Everything moves so quickly on Gusto. Updates happen right away and I can click through multiple areas with ease if needed when completing payroll or forms. Our company has been with Gusto for several years. We made the move due to ease of use and cost effectiveness for a smaller company such as ours. Review collected by and hosted on G2.com.

One area I think could be improved is the employee profile. Right now, it only allows the employer to make updates; however, I believe it would be helpful—especially for smaller companies like the one I work for—to allow employees to update their own profiles as well.

Onboarding as an employee was quite easy also. There were helpful guides along the way where I could clarify what I needed to do if I had any questions. Review collected by and hosted on G2.com.

I like that Gusto offers options for a lot of things, including remote clock in for my employees, which is really helpful for my goal of growing the business to have multiple crews. The ability to track time and choose different tiers and add-ons helps me pay for what matters to my company size. The flexibility to pivot, adapt, and keep up with what my employees need is excellent. I love how simple it was to connect Gusto to all of my taxation accounts. The initial setup was incredibly helpful, providing guidance on compliance, which I wish I had when we first formed the company. Review collected by and hosted on G2.com.

One thing I wish wasn't the case is the difference in options in-browser vs in-app. There are a lot of features that I forget about because I mainly use the app, which leaves me underutilizing Gusto at times. There are a lot easier navigations in the options in-browser. Maybe it just seems like there are different features, but I was having a hard time finding PTO policy addition and other time-off type functions for my employees until I went to the browser. Review collected by and hosted on G2.com.

I work for a small architectural firm and do everything that isn't architecture, so I wear a lot of hats and my time is at a premium. Having an intuitive interface makes running payroll and meeting all the federal and state tax requirements and filings very easy and stress free. The easy to use drag and drop interface make an intimidating process very simple for the non-HR professional. I've been using the software for 4 years and have yet to run into any major issues with performance or speed. The support has been excellent. Generally, my issues are addressed with one call. We don't currently use any of the integrations as the size of our firm doesn't really make it necessary. The time using Gusto to run our payroll more than justifies the price and I think for the level of service and support we receive it is a great value for our firm. We have no plans to look for another payroll solution. Review collected by and hosted on G2.com.

One issue I have run into is lack of knowledge about our state tax requirements as they pertain to our principal who is the sole shareholder of the S Corp. The first line support staff have not been able to address the problem we're having and I haven't been able to communicate directly with the second tier support staff. It has resulted in incorrect filing and payment of one our state's taxes so I've had to request a refund of overpayments each year. Review collected by and hosted on G2.com.

I really like how easy Gusto is to navigate for adding hours, accessing benefits, and tracking expenses. Everything feels very intuitive, and thanks to Gusto I’m now able to receive insurance through my employer. Review collected by and hosted on G2.com.

One downside for me is that some of the time-tracking features can be tricky to use in the app. When I scroll to the time I want, it sometimes reverts back to the current input time. That can be frustrating, and it often takes a few attempts to correct it and get it right. I also get logged out of my daily timesheet and lose my work if I navigate away from the page at all. This is especially challenging when I need to check calendars, task lists, etc. to recall the day’s events. I would love to see an area on the time tracking directly where someone can use their vacation or sick time instead of having to request it. That would be a great feature! Review collected by and hosted on G2.com.

Gusto makes payroll easy and very fast. For our nonprofit, it’s straightforward to enter employee hours across several different grants. The reporting is customizable, which helps me pull exactly what our grant managers want to see. Pricing is clear, simple, and cost-effective. The accounting side also integrates smoothly with QuickBooks. Whenever I’ve had questions, I’ve reached out and received quick, accurate answers. Review collected by and hosted on G2.com.

Reporting on specific grants isn’t easy. We treat different grants as “jobs” within Gusto, but I’ve found that “jobs” isn’t available as a reportable field in the reports I want to run. Review collected by and hosted on G2.com.

The customer service at Gusto is outstanding, especially when compared to other providers. I love that the customer service team seems to be US-based, with fluent English speakers, making communication easy. From the very first day, they've been proactive in finding the best solutions for me, including some I wasn't even aware of. I appreciate having knowledgeable customer service representatives who are always friendly and easy to reach. Additionally, the initial setup of Gusto was incredibly simple. Review collected by and hosted on G2.com.

I would appreciate more readily available tax information on the website. I know if I called, I could probably get the info, but it's nice to have it without the extra step. When setting up new companies and electing to have Gusto set up tax accounts on the client's behalf, it's hard to know if it's been completed or not. Review collected by and hosted on G2.com.

I use Gusto to log my hours as a 1099 contractor, and it saves me from having to manually log my hours via a spreadsheet. The time-tracking is so simple. I can either 'Clock in' to start tracking my time automatically, or manually input my hours into the time tracker. Either way, it auto-saves my time so I don't have to remember to hit 'save'. At the end of the week, I don't have to submit anything; it automatically submits my timesheet. Moving solely as a contractor and just submitting via Gusto makes it so easy. The initial setup was very straightforward without any issues, allowing me to get set up and log hours in no time. Review collected by and hosted on G2.com.

There is nothing I dislike at this time, but if I were to say something, it would be that it sometimes logs me out mid-time tracking so I have to make sure I recall when I started working. That said, it's easy to adjust time in the timesheet so I can always fix what went wrong. Review collected by and hosted on G2.com.

I use Gusto at work to clock in and keep track of my pay and hours, which is really helpful. I love the quick pin for clocking in and out; it saves me the hassle of remembering long passwords. I also really appreciate being able to see how much my paycheck will be before it hits my account. Gusto gives me the opportunity to check my hours before payroll is submitted to ensure there are no mistakes, which ensures I get all my pay when I'm supposed to. I'm enjoying everything about Gusto, especially being informed about my pay and hours and accessing that information anytime I want. The initial setup was very easy and took no time at all, and I even helped other co-workers complete theirs. Review collected by and hosted on G2.com.

No complaints at all! I’m really enjoying everything Gusto has to offer so far, and it’s been a great experience overall. Review collected by and hosted on G2.com.

I really like Gusto because it's intuitive and affordable, which is important for our nonprofit with limited staff time and budget. Gusto not only handles the process of paying employees but also takes care of all the quarterly filings, keeping us in good standing with both federal and state agencies. This allows us to focus more on what’s most important for our organization. Review collected by and hosted on G2.com.

I find their documents feature to be somewhat unintuitive, and it seems like we're very often uploading the same documents for employees to review and sign. In addition, I always find it difficult to configure their annual employee review cycle. I feel like that part of the program could be improved. Review collected by and hosted on G2.com.

I’ve always liked how easy Gusto is to use. I especially appreciate being able to clock my hours retroactively, which makes things a lot easier for me. I can simply go in afterward, enter the hours I worked, and even add small notes so it’s clear what I worked on. Getting everything set up was also super easy, and I didn’t run into any difficulties. Review collected by and hosted on G2.com.

Nothing—the system works really well overall! Review collected by and hosted on G2.com.