The Top 20 CRM Software

Check out this list of the top CRM Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Salesforce Sales Cloud

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

36%

Information Technology and Services

32%

Financial Services

18%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.3

9.1

Ease of Doing Business With

Average: 8.9

8.9

Ease of Setup

Average: 9.2

8.4

Quality of Support

Average: 9.3

8.7

Ease of Admin

Average: 8.8

8.6

HubSpot Sales Hub

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

38%

Information Technology and Services

28%

Marketing and Advertising

24%

Financial Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 8.9

8.7

Ease of Setup

Average: 9.2

8.5

Quality of Support

Average: 9.3

8.6

Ease of Admin

Average: 8.8

8.5

CRMOne

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

35%

Financial Services

23%

Computer & Network Security

21%

Computer Software

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 8.9

0.0

Ease of Setup

Average: 9.2

10.0

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 8.8

0.0

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

38%

Computer Software

23%

Real Estate

21%

Financial Services

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.4

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.9

9.5

Ease of Setup

Average: 9.2

9.2

Quality of Support

Average: 9.3

9.4

Ease of Admin

Average: 8.8

9.1

Pipedrive

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

31%

Information Technology and Services

29%

Marketing and Advertising

29%

Financial Services

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.0

Meets Requirements

Average: 9.3

8.8

Ease of Doing Business With

Average: 8.9

8.9

Ease of Setup

Average: 9.2

8.9

Quality of Support

Average: 9.3

8.7

Ease of Admin

Average: 8.8

8.9

ActiveCampaign

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

43%

Health, Wellness and Fitness

25%

Professional Training & Coaching

21%

Computer Software

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.1

Meets Requirements

Average: 9.3

8.5

Ease of Doing Business With

Average: 8.9

8.4

Ease of Setup

Average: 9.2

8.0

Quality of Support

Average: 9.3

8.1

Ease of Admin

Average: 8.8

8.3

EngageBay All-in-One Suite

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

40%

Staffing and Recruiting

25%

Marketing and Advertising

20%

Computer Software

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 8.9

9.6

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 8.8

9.2

Capsule CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Consulting

31%

Marketing and Advertising

26%

Information Technology and Services

26%

Computer Software

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.9

9.7

Ease of Setup

Average: 9.2

9.5

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.8

9.5

Instantly

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

66%

Computer Software

16%

Information Technology and Services

10%

Consulting

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.5

Meets Requirements

Average: 9.3

9.3

Ease of Doing Business With

Average: 8.9

9.6

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.8

9.5

#10

RSoft CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Real Estate

67%

Design

11%

Market Research

11%

Marketing and Advertising

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

10.0

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 8.9

10.0

Ease of Setup

Average: 9.2

9.7

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 8.8

10.0

#11

Bigin by Zoho CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

35%

Marketing and Advertising

33%

Computer Software

17%

Consulting

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.2

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.9

8.8

Ease of Setup

Average: 9.2

9.0

Quality of Support

Average: 9.3

8.8

Ease of Admin

Average: 8.8

8.9

#12

Less Annoying CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

32%

Financial Services

29%

Marketing and Advertising

20%

Professional Training & Coaching

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.5

Ease of Doing Business With

Average: 8.9

9.8

Ease of Setup

Average: 9.2

9.7

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 8.8

9.7

#13

HappSales

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

38%

Biotechnology

31%

Accounting

15%

Business Supplies and Equipment

15%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.6

Ease of Doing Business With

Average: 8.9

10.0

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.3

9.8

Ease of Admin

Average: 8.8

10.0

#14

Ohanafy

Overall Satisfaction Score

Top Industries of Reviewers:

Food & Beverages

83%

Hospitality

Wholesale

Restaurants

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.6

Meets Requirements

Average: 9.3

9.9

Ease of Doing Business With

Average: 8.9

9.8

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.3

10.0

Ease of Admin

Average: 8.8

9.8

#15

Mekari Qontak

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

77%

Banking

Food & Beverages

Automotive

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

10.0

Ease of Doing Business With

Average: 8.9

9.7

Ease of Setup

Average: 9.2

9.9

Quality of Support

Average: 9.3

9.6

Ease of Admin

Average: 8.8

10.0

#16

Goals.com

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

36%

Consumer Services

36%

Leisure, Travel & Tourism

14%

Marketing and Advertising

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.9

Meets Requirements

Average: 9.3

9.8

Ease of Doing Business With

Average: 8.9

10.0

Ease of Setup

Average: 9.2

9.4

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 8.8

9.6

#17

VobeSoft

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

25%

Legal Services

25%

Information Technology and Services

25%

Research

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.8

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.9

10.0

Ease of Setup

Average: 9.2

9.3

Quality of Support

Average: 9.3

9.9

Ease of Admin

Average: 8.8

10.0

#18

Nutshell

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

31%

Computer Software

29%

Construction

21%

Information Technology and Services

20%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.8

Meets Requirements

Average: 9.3

8.7

Ease of Doing Business With

Average: 8.9

9.1

Ease of Setup

Average: 9.2

8.7

Quality of Support

Average: 9.3

8.9

Ease of Admin

Average: 8.8

9.0

#19

Flowlu

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

60%

Information Technology and Services

15%

Education Management

13%

Accounting

12%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

9.7

Meets Requirements

Average: 9.3

9.7

Ease of Doing Business With

Average: 8.9

9.9

Ease of Setup

Average: 9.2

9.6

Quality of Support

Average: 9.3

9.7

Ease of Admin

Average: 8.8

9.6

#20

Zoho CRM

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

42%

Computer Software

25%

Marketing and Advertising

24%

Real Estate

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.4

8.9

Meets Requirements

Average: 9.3

8.9

Ease of Doing Business With

Average: 8.9

8.6

Ease of Setup

Average: 9.2

8.7

Quality of Support

Average: 9.3

8.4

Ease of Admin

Average: 8.8

8.6