# Pipedrive Reviews
**Vendor:** Pipedrive  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 3,033
## About Pipedrive
Pipedrive is an easy-to-use sales CRM (customer relationship management) tool that empowers teams of all sizes to close more deals. With its customizable sales pipelines, real-time insights and powerful AI features, it’s no wonder 100,000 companies worldwide use Pipedrive for smarter, faster sales.



## Pipedrive Pros & Cons
**What users like:**

- Users appreciate the **ease of use** in Pipedrive, finding it intuitive and welcoming for both beginners and advanced users. (574 reviews)
- Users praise Pipedrive's **intuitive interface** , allowing easy customization and seamless information capture without technical expertise. (274 reviews)
- Users find Pipedrive **very easy to use** , with a user-friendly interface and organized activity tab for efficient navigation. (243 reviews)
- Users appreciate the **helpful training resources** and responsive support from Pipedrive, enhancing their overall experience. (231 reviews)
- Users value the **seamless integrations** of Pipedrive, enhancing campaign attribution and ensuring smooth organization across tools. (210 reviews)
- Users value Pipedrive for its **seamless lead management** , enhancing efficiency and organization in tracking sales activities. (208 reviews)
- Users love the **visual deal tracking** and customizable features of Pipedrive, enhancing organization and follow-up efficiency. (200 reviews)
- Easy Setup (198 reviews)
- User Interface (187 reviews)
- Customer Support (179 reviews)

**What users dislike:**

- Users find the **missing features** disappointing, as essential tools come at a high cost or are removed entirely. (230 reviews)
- Users find Pipedrive has **limited features** , making advanced analysis and functionality difficult without costly upgrades. (151 reviews)
- Users feel that the **learning curve is steep** , requiring additional training and time to fully master Pipedrive. (118 reviews)
- Users experience **integration issues** with Pipedrive, particularly with Google Calendar, complicating meeting details and accessibility. (108 reviews)
- Users feel that Pipedrive is **expensive** with high costs for essential features and add-ons, impacting affordability. (102 reviews)
- Limited Customization (100 reviews)
- Email Management (67 reviews)
- Not Intuitive (65 reviews)
- Email Issues (53 reviews)
- Lead Management (52 reviews)

## Pipedrive Reviews
  ### 1. Essential for Customer Management, Easy to Use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mark R. | Product Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 12, 2024

**What do you like best about Pipedrive?**

I like that Pipedrive is easy to use, especially for entering customer information. It's very important for me to use it and customize it for my own business. The open fields, which can be later categorized or recategorized, are very helpful. It's also great for sorting customers by price, product, stage, location, address, and category—making it easier to keep track of them. I find it very useful for determining how far along customers are in their sales journey, whether they're ready to buy now or need more time. Pipedrive helps us schedule services by setting calendar reminders, which is crucial for follow-ups. Additionally, I appreciate that it allows us to store and access customers' information, purchase history, and service history efficiently.

**What do you dislike about Pipedrive?**

We haven't explored features like custom calendars or AI responses because we want to keep things personalized for each customer's needs.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us sort customers, determine their needs, and track their sales journey. It categorizes customers by price, product, and location, aiding in scheduling services and follow-ups. It allows us to store customer information and sort categories, which is crucial for tracking and future interactions.

**Official Response from Luiza Carvalho:**

> Thank you very much for your feedback! :D
We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help!


  ### 2. Easy-to-Use Visual Pipeline That Keeps Deals Organized and Saves Time

**Rating:** 4.5/5.0 stars

**Reviewed by:** Emmanuel C. J. | Director of Digital Marketing and Sales, Marketing and Advertising, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Pipedrive?**

What I like most about Pipedrive is how easy it is to use. The visual pipeline makes it straightforward to track deals and quickly see exactly where each opportunity stands. It keeps everything organized, rom follow-ups to client information,without ever feeling complicated or overwhelming. I also appreciate how it saves time by automating repetitive tasks, which allows the sales team to spend more time building relationships and closing deals.

**What do you dislike about Pipedrive?**

One thing I dislike about Pipedrive is that some useful features, like advanced reporting and certain automations, are only available in the higher-priced plans. It can also feel a bit limited for businesses that need more customization or built-in marketing tools. While it’s great for managing sales pipelines, companies looking for an all-in-one CRM may find it lacks some features compared to larger platforms.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves the problem of disorganized sales processes by keeping deals, customer information, follow-ups, and communication in one place. Before using it, it was easy to lose track of leads or miss follow-ups, which could slow down sales. With Pipedrive, everything is visible in the pipeline, making it easier to manage opportunities and stay on top of tasks.

**Official Response from Jorge R.:**

> Hi Emmanuel,

Thanks for your feedback!

We’re glad to hear you find Pipedrive easy to use and that the visual pipeline and automation features are helping your team stay organized, save time, and focus more on building relationships and closing deals.

We also appreciate your thoughts on pricing tiers, advanced reporting, automation, and customization. 
This is valuable feedback and helps us continue improving the platform for different business needs.

Best regards,
Pipedrive Team

  ### 3. Seamless CRM with Powerful Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Steven B. | Campus Facilities Technical Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about Pipedrive?**

I like that Pipedrive links emails to deals and offers deal tracking. The integration with Slack and Trello is particularly useful. I appreciate how one click when a deal is won can trigger Project Set Up in Trello. The initial setup was easy, and that made getting started with Pipedrive straightforward.

**What do you dislike about Pipedrive?**

Emails don't always get attached to deals when sent in Google Mail, and I have to re-sync often. The scheduling can be tricky to set up - when giving people a range of meeting dates and times they choose one and the google meeting isnt automatically created.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to track sales leads, deals, emails, follow-ups, pipelines, and forecasts. Emails get linked to deals, and I love the integration with Slack and Trello, where a deal won triggers a project setup in Trello.

**Official Response from Jorge R.:**

> Hi Steven,

Thanks for your feedback!

We’re glad to hear you’re finding value in email-to-deal linking, deal tracking, and integrations with Slack and Trello, especially how it helps streamline your workflow from closed deals to project setup. It’s great that the initial setup was smooth and easy for you as well.

We also appreciate your feedback on email syncing in Gmail and meeting scheduling with Google Calendar. These are important areas, and your input has been shared with our team as we continue improving reliability and integrations.

Best regards,
Pipedrive Team

  ### 4. Clear and efficient with first-class support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Simon R. | Vertriebsinnendienst, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about Pipedrive?**

As the CRM Owner in my company, I use Pipedrive very intensively every day and am always impressed by the well-thought-out data logic and the structure of the system. It is fundamentally clear and intuitively designed and structured, making it very user-friendly. Clear sales funnels, straightforward analysis tools, and easy access to the linked elements of a deal are everything most sales employees need. Implementing Pipedrive into an existing team is therefore absolutely no problem.

However, if you delve deeper, wonderful opportunities for automating processes and structuring the data foundation reveal themselves, allowing you to keep a very close eye on and control the output of the sales team.

At any time when problems arise, they are addressed very quickly and easily - I have rarely had a conversation that did not help exactly where I was stuck.

**What do you dislike about Pipedrive?**

As easy as it is to implement Pipedrive into workflows in the sales team, it is sometimes difficult to establish good connections to other platforms and systems. It is definitely possible! The API support is great for individual solutions, but unfortunately, the native apps and integrations provided by Pipedrive often have limited capabilities here.

**What problems is Pipedrive solving and how is that benefiting you?**

We use Pipedrive to unify our sales processes, automate them, and thereby make them especially more efficient and effective. The Pipedrive Workflow Automations are the tool I currently find most useful - but also the insights and analyses that can be built in conjunction with the right field architecture are very valuable. Finally being able to see what the team is actually doing and how successful they are has allowed us to both further strengthen our peak performers and design useful tools for the rest, which support them in processes like hunting.

**Official Response from Jorge R.:**

> Hi Simon,

Thanks for your feedback!

We’re glad you find Pipedrive intuitive and helpful for managing processes, automation, and team performance.

We appreciate your note on integrations, this is something we’re working to improve.

Best regards,
Pipedrive Team

  ### 5. Intuitive Visual Pipeline with Seamless Imports, Automation, and Strong Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bob M. | Business Development, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Pipedrive?**

This tool offers a clear, visual pipeline that genuinely improves my deal management. I’ve also had an excellent experience with customer service. The workflow automation is helpful, and the data import process feels seamless. Overall, it’s easy to use, with an intuitive user interface. There are ample integration options, it’s customizable to my needs, and it includes strong reporting capabilities.

**What do you dislike about Pipedrive?**

It can be difficult at times to customize the platform to accommodate a client’s sales process needs. It also isn’t built for full customer lifecycle management.

**What problems is Pipedrive solving and how is that benefiting you?**

It minimizes the probability of deals slipping through the cracks. It captures all relevant client data and emails seamlessly, and it supports effective follow-up actions. It also automates routine tasks, follow-ups, and deal updates, which reduces the manual workload. Finally, it integrates cleanly with email, calendars, and other sales tools.

**Official Response from Jorge R.:**

> Hi Bob,

Thanks for your detailed feedback!

We’re glad to hear Pipedrive is helping you manage deals more effectively with its visual pipeline, automation, and integrations. It’s great that the platform is supporting your workflow, reducing manual tasks, and helping you stay on top of follow-ups.

We also appreciate your feedback on customization and lifecycle management, this is valuable input as we continue to improve flexibility and capabilities.

Best regards,
Pipedrive Team

  ### 6. User-Friendly Platform with Strong Google Integration and Scheduling

**Rating:** 4.5/5.0 stars

**Reviewed by:** Konjengbam  M. | BDR, Financial Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 16, 2026

**What do you like best about Pipedrive?**

I love this platform for its user friendly interface. This platform enhances productivity by making the platform relatively simple. I also love the ability of this platform to integrate with much needed google platform. This greatly enhances the robustness of this platform. The capability of this platform to import data is really useful which allows continuity of the task effectively. The ability of this platform to pipeline the activity and schedule it is one key features that enhances the capability of the team.

**What do you dislike about Pipedrive?**

I love most parts of this platform but I wish that this platform have a mobile application as powerful as its web version. I also feel that more streamlining could be done to handle the transfer of data well.

**What problems is Pipedrive solving and how is that benefiting you?**

This platform enhances the productivity of the team by segregating the activity and ability to proceed according to the priority of the task for the moment. It allows better collaboration among teams too.

**Official Response from Jorge R.:**

> Hi Konjengbam,

Thanks for your feedback!

We’re glad you find Pipedrive user-friendly and that it helps boost productivity, collaboration, and task prioritization. It’s great to hear integrations and data import features are adding value for your team.

We also appreciate your feedback on the mobile app and data handling, this is helpful as we continue to improve.

Best regards,
Pipedrive Team

  ### 7. Effortless Team Coordination with Pipedrive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel H. | Senior Værdifastsætter, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Pipedrive?**

I use Pipedrive for my daily work tasks and it solves a lot of problems for me. It's like having an assistant, telling me what to do every day. I get to take notes, share them with relevant colleagues, and it reminds me when to follow up on a customer. I love the simplicity of use and having all customer data readily available in my customer portfolio. The tool effectively supports team coordination for a company of about 30 people.

**What do you dislike about Pipedrive?**

It could be a bit more intuitive. I guess it could just be the taskbar being a bit bigger and with texts on it.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is like having an assistant. It organizes my tasks, lets me take notes and share them with colleagues, and reminds me to follow up with customers. I like that it keeps all data on my customers accessible.

**Official Response from Jorge R.:**

> Hi Daniel,

Thanks for your feedback!

We’re glad to hear Pipedrive is helping you stay organized, manage tasks, and keep track of customer interactions and it’s great that it feels like having an assistant in your daily work.

We also appreciate your suggestion around making the interface more intuitive, especially the taskbar, this is helpful feedback for us.

Best regards,
Pipedrive Team

  ### 8. Practical CRM with Easy Drag-and-Drop

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vishakh V. | Enterprise Sales Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about Pipedrive?**

I totally enjoyed using Pipedrive because it's the most practical CRM I've used so far. I appreciate its very clean interface, especially on the deals page, and the ability to easily drag and move deals, which is something I like a lot. The tool is not complicated, making it easy to use and I find it a lot more easier to use than bigger CRM organizations like Salesforce. The ease of moving leads from one stage to another with the drag-and-drop feature is really helpful. I find it less complicated, allowing me not to waste a lot of time and making it very easy for me to manage. The initial setup was extremely easy, and we didn't face any issues.

**What do you dislike about Pipedrive?**

I don't think there's anything that doesn't work well on Pipedrive. Probably the link with the calendar. I remember there was a time I deleted a task on Pipedrive and it also deleted my calendar event. Although I was able to restore it, maybe there could be a warning before doing that.

**What problems is Pipedrive solving and how is that benefiting you?**

I find Pipedrive practical, with a clean interface and simple drag-and-drop feature that makes deal management easy and intuitive, saving time. It's less complicated than other CRMs like Salesforce.

**Official Response from Jorge R.:**

> Hi Vishakh,

Thank you for your review! 

We're glad to hear that you enjoy Pipedrive’s clean interface and drag-and-drop pipeline, and that it makes managing deals simple and efficient.

We also appreciate your feedback about the calendar behavior and the suggestion for a warning before deleting tasks. We'll share it with our team.

Best regards,
Pipedrive Team

  ### 9. Easy to Use, Strong Sales Communication and Pipeline Reviews

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michael W. | Senior Customer Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Pipedrive?**

It’s easy to use, connects well with our sales team’s communications, and gives us, as managers, a clear way to check actions and non-actions. The pipeline review feature also makes it very easy and quick for us in PD.

**What do you dislike about Pipedrive?**

At times it runs slow, and sometimes we don’t get proper sync with the other tools we’ve adopted or synced with, like Talkdesk or Front. That said, overall there isn’t much I can complain about—while it can be slow, it does eventually sync.

**What problems is Pipedrive solving and how is that benefiting you?**

For me, it shows how my team is working their leads and whether they’re handling them properly. Also, when someone leaves, it’s easy to transfer those leads to an active sales team member so the client experience isn’t lost.

**Official Response from Jorge R.:**

> Hi Michael,

Thanks for your feedback!

We’re glad to hear Pipedrive is helping you get clear visibility into your team’s activities and making it easy to manage pipelines and lead ownership transitions. It’s great that this is supporting a smoother client experience.

We also appreciate your feedback on performance and sync with tools like Talkdesk and Front. This is valuable input and has been shared with our team as we continue improving integrations and system performance.

Best regards,
Pipedrive Team

  ### 10. Good design, terrible support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Nick A. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 26, 2026

**What do you like best about Pipedrive?**

The software interface design is really good. That's what drew us to it in the first place.

**What do you dislike about Pipedrive?**

Support. Absolutely the worst part about Pipedrive.

Our account executive, Zachary Phillips, offered us a discount during our trial. We accepted it, he said to add our billing details to the account, we did, and then he stopped responding. 5 days and two follow-up emails later, still no reply and no autoresponder saying he was out. And there is no way to reach anyone else in sales because they have no sales email and support was not able to provide me a way to contact sales. I finally got a response from the sales team lead, Spencer Smith, who just made excuses and said that Zachary has been out for a while. No acknowledgement of the fact that I had been ghosted or that they provide no other way to reach the sales team when someone is out for an extended period of time. 

During that time, I also reached out to support and had a chat with Ricardo that was probably the worst customer support I've ever received. He kept insisting that I should do things that weren't possible in their software. I told him it was not an option in their software, but he insisted. I sent him a Loom screen recording showing him, and then he made up a new answer, which was also incorrect. It seems that rather than get help or admit he didn't know, he prefers to make up answers and insist they are correct. His manager, Carolyn, ended up following up the conversation by telling me that what I had said was not possible, was indeed not possible, though she said it like she was informing me. I didn't need to be told, it was their own support team who doesn't seem to know how their software works.

I also had reported a bug to support at the start of the week, spent almost an hour answering their questions and providing a Loom screen recording at their request, just to have them tell me it was a known issue. This is why most software companies use a bug tracker, so that they can know about bugs without wasting the customers time.

Overall, I found their team to be very poorly trained, not at all knowledgeable about their own software and extremely disorganized. It was bad enough that I'm writing a negative review for the first time to warn other people not to use Pipedrive.

**What problems is Pipedrive solving and how is that benefiting you?**

The software solves the problem of keeping track of sales leads and marketing efforts. Which is a bit ironic since they seem to, by their own admission, have trouble keeping track of their sales leads. The fact that their own sales team struggles with managing leads is not a very good sign for the effectiveness of Pipedrive.

**Official Response from Jorge R.:**

> Hi Nick,

Thank you for taking the time to share such detailed feedback.

We sincerely regret to hear about your experience. 
While we’re pleased that you found value in the Pipedrive’s design and interface, it’s clear that your interactions with our sales and support teams did not meet the standards we strive to uphold.

Lack of communication, delayed responses, and unclear guidance are not the experience we want for anyone considering or using our platform. 

Your feedback highlights important areas where we must improve, particularly around internal coordination, responsiveness, and clarity in support interactions.

Please know that we take concerns like this seriously. 
Feedback of this nature is shared internally and used to review processes, training, and communication standards to ensure a more professional and reliable experience moving forward.

We appreciate you bringing this to our attention and are genuinely sorry for your experience.

Best regards,
Pipedrive Team

  ### 11. Effortlessly Manages Customers and Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Trish B. | Business Administrator, Financial Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 08, 2019

**What do you like best about Pipedrive?**

I really like that the email and calendar sync with Zoom and other apps makes it very easy on our teams. The customer email trail helps a lot, and we use the sales pipelines extensively to reach our goals. I like that we can customize the fields and forms for different campaigns, and it is easy to segment data and assign it to teams. The automations are easy to build, and the customer service is helpful when needed. Also, the initial setup was very easy.

**What do you dislike about Pipedrive?**

At times we make duplicates of contacts and you have to check and merge them. The system should check for duplicates and offer the merge more.

**Recommendations to others considering Pipedrive:**

Take the tutorials. There are new features all the time.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive eases team collaboration with email, calendar sync, and customer email trails. It helps us achieve goals through sales pipelines, customizes fields for campaigns, and segments data effectively.

**Official Response from Luiza Carvalho:**

> Trish, thank you for your feedback! 

  ### 12. Pipedrive helped move leads forward towards a close efficiently

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mary "Cathy" A. | Dietitian Consultant🌮 | Marketing Expert | Business Development✨ Freelancer/Contractor/Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 24, 2018

**What do you like best about Pipedrive?**

I started using Pipedrive many years ago when Ambulatory Management Solutions/Mobile Anesthesiology decided to move away from the Google Sheets spreadsheets we had created and instead build sales pathways to better track our prospecting success. The transition was a huge success.

**What do you dislike about Pipedrive?**

There’s really nothing I dislike about Pipedrive. There is a bit of a learning curve when it comes to rearranging the pipelines, but once you get the hang of it, it becomes fairly easy to manage.

**Recommendations to others considering Pipedrive:**

Take your time to get to know the software.  I'm no longer with the client that used it extensively but it was a great product and I often set it up for new clients. 

**What problems is Pipedrive solving and how is that benefiting you?**

Google Sheets was scattered and confusing to most of us. I was having to coach the clinical staff to make sure leads continued to move forward, and Pipedrive helped move leads through the sales funnel in a way that makes sense and that salespeople aren’t afraid to use or hesitant about. I also really like the mobility—being able to use it on a mobile device is a big plus.

  ### 13. Keeps my follow ups and call reminders in one place

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ishan S. | Manager and  Dietician at Chaitanya Homoeo  Clinic,  Medical Store Owner,  Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2026

**What do you like best about Pipedrive?**

I handle daily client follow ups and online consultation queries, so I needed one place to keep track of calls and reminders. I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content. I mainly use Pipedrive to note down client names, phone numbers, and to set follow-up calls for diet and consultation work. Earlier I used to forget some follow-ups when work got busy. Now I just open Pipedrive and see who I need to call today.

It was easy to start using it. I added a few people and made call reminders on the same day without reading any long guide. I use it regularly during the week when clients message me for diet follow ups or when someone asks for an online consultation. It helps me keep my small daily work organised without making things complicated.

The features I use are simple but useful for me, like activities for calls, contact details in one place, and a basic pipeline to track one or two consultation cases. I also connected my email and calendar so I can see reminders on time. It fits well with how I already work in the clinic and while handling health education queries, and it saves me from writing things on paper or in random notes.

**What do you dislike about Pipedrive?**

There is not much to dislike for my daily use. Sometimes the search takes a moment when I have many contacts, so finding an old name can feel a little slow. A few filters reset when I switch views, so I need to set them again. On the mobile app, some details are not as easy to see as on the desktop. Notifications can feel a bit too many on busy days.

**What problems is Pipedrive solving and how is that benefiting you?**

Earlier, when people messaged or called for diet follow-ups, I used to save some numbers in my phone and leave some chats unread to remind myself. When work got busy, a few follow-ups slipped from my mind. With Pipedrive, I now add the person once and set a call reminder, so I don’t have to remember everything on my own.
When I open the app, I can see my pending calls for the day and the name of the person I need to contact. This helps me plan my day better and finish small follow-ups on time. It also helps me keep basic details in one place, so I don’t have to search old chats again. Overall, it makes daily follow-up work more steady and less stressful.

**Official Response from Jorge R.:**

> Hi Ishan,

Thank you for your review!

We’re glad Pipedrive helps you stay organized with client follow-ups and consultations. 
It’s great that reminders and daily activity views help you plan your day and avoid missed calls.

We appreciate your feedback about search speed, filters, mobile view, and notifications, that’s helpful for improvement.

Best regards,
Pipedrive Team

  ### 14. Easy-to-Use CRM for Managing Vendors, Contractors, and Clients

**Rating:** 4.5/5.0 stars

**Reviewed by:** Victoria G. | Administrative Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Pipedrive?**

Pipedrive is great for storing information about the people we work with. We use it to manage vendors, contractors and clients and it's easy to use and find exactly who we need.

**What do you dislike about Pipedrive?**

I wouldn't say there are any downsides but having used other CRM platforms one huge improvement they could make categorization and tagging of people and companies. Keap for example has a much better and more straightforward way of doing this.

**What problems is Pipedrive solving and how is that benefiting you?**

Our company has a lot of different contacts as we work with clients, contractors and vendors all across the country. It would be impossible to keep track of everyone without using a program like Pipedrive. I love that we can send emails directly through the platform and save files to individual profiles to keep everything handy.

**Official Response from Jorge R.:**

> Hi Victoria,

Thanks for your feedback!

We’re glad to hear Pipedrive helps you easily manage and organize your contacts across clients, contractors, and vendors, and that features like email and file storage are adding value.

We also appreciate your suggestion around categorization and tagging, this is helpful feedback as we continue to improve flexibility in organizing data.

Best regards,
Pipedrive Team

  ### 15. Facilitate Funnel Management, Some Necessary Improvements

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gabriele F. | Estagiaria, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 20, 2025

**What do you like best about Pipedrive?**

I like Pipedrive because I can automate with other systems and export data easily. n8n works very well with Pipedrive, allowing the creation of activities from stage changes, sending emails or messages in our communication system, and updates in our internal platform. I can keep all this recorded within Pipedrive, which is very valuable for my work.

**What do you dislike about Pipedrive?**

I have noticed that this February we are experiencing a lot of slowness and some random errors that refresh the page and cause it to disappear. The way to better visualize the data could improve, as it is necessary to understand almost 60% of the platform to export decent content. The data export part is complex.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to organize companies in the Funnel for 90 days, maintaining constant contact and preventing them from getting lost. Automations and n8n integrate activities, emails, and updates in the system, all recorded in Pipedrive.

**Official Response from Jorge R.:**

> Hello Gabriele,

Thank you for your review!
We are happy to know that Pipedrive helps you stay organized, track the company's progress, and make faster and safer decisions with clear reports and funnel control.

We appreciate your feedback on automations and custom reports, insights like these help us continue improving the platform.

Regards,
Pipedrive Team

  ### 16. Effective Organization and Agile Integration with Pipedrive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maria V. | Adoption/Onboarding Senior Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Pipedrive?**

I've been using Pipedrive at work for about two years now, and since I started, my entire day has been organized there. At the beginning of the day, I can quickly see what I need to do in the Activities tab. I can also easily build and edit my onboarding funnel and keep track of what I need to do for each opportunity assigned to me.

Besides that, I can easily visualize the results of my opportunities and use those insights for important day-to-day decision-making.

**What do you dislike about Pipedrive?**

I think nowadays it's very easy for Pipedrive to duplicate activities that don't need to be duplicated, according to the automations that are created. For example, when I mark an opportunity as lost, it will

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves organization and configuration problems of my day, helps set priorities, ensures I don't lose important information, and organizes what I need to do and when. Additionally, having an integrated schedule

**Official Response from Jorge R.:**

> Hi Maria,

Thank you for your review!

We’re glad Pipedrive has become an essential part of your day, helping you stay organized, track opportunities, and see team interactions. 
It’s great that setup and Customer Support were smooth and helpful.

We appreciate your feedback about duplicated activities and Google Workspace reintegration, that’s valuable for improving the platform.

Best regards,
Pipedrive Team

  ### 17. Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Margot G. | Responsable IT, Enterprise (> 1000 emp.)

**Reviewed Date:** May 07, 2026

  ### 18. Versatile but Needs Improved Support and Setup

**Rating:** 1.0/5.0 stars

**Reviewed by:** Adriana Galan V. | Head of Business Development, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 19, 2026

**What do you like best about Pipedrive?**

I like Pipedrive for its multiple functionalities and ease of use. Specifically, it helps me manage leads effectively, which is essential for my sales process. The revenue tracker and conversion rate features are particularly valuable, as they assist me in keeping track of the conversion of deals.

**What do you dislike about Pipedrive?**

I'm not happy with Pipedrive's customer support and help services. I think they could improve the onboarding and training sessions to ensure the CRM is well set up. Some aspects of the setup were easy, but I'm still unable to set up automatic processes and ensure everything is complete, especially the data from leads.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage leads and streamline the sales process. Its revenue tracker and conversion rate features help me keep track of deals effectively. I appreciate its multiple functionalities and ease of use.

**Official Response from Jorge R.:**

> Hi Adriana,

Thanks for your feedback!

We’re glad to hear you find Pipedrive easy to use and helpful for managing leads, tracking revenue, and monitoring conversion rates.

We’re sorry to hear about your experience with support and setup. 
Your feedback on onboarding, training, and automations is very valuable, and we’re working to improve in these areas.

Best regards,
Pipedrive Team

  ### 19. Streamlined Sales Pipeline with Ease

**Rating:** 4.0/5.0 stars

**Reviewed by:** Neel R. | Account Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Pipedrive?**

I really appreciate Pipedrive for its very simple and user-friendly interface, which makes it easy to use. The pipeline and deal tracking system is very straightforward, allowing me to easily manage deal tracking and forecasting. I find the activity and follow-up reminders incredibly helpful as they ensure no follow-ups are missed. The integration with email and calendars is fantastic, keeping all my communications organized, and it works well with Gmail, Outlook, Yahoo, and Google Calendar. I also value the clear visibility it provides into sales progress, team performance, and forecasting. The customizable stages and workflows are great for my sales process, and the reporting features are essential for monitoring pipeline health and team performance. Overall, it helps me save time, improve organization, and maintain better visibility across the entire sales cycle. The initial setup was very straightforward and required minimal technical support, allowing me to set up pipelines and manage deals quickly and smoothly.

**What do you dislike about Pipedrive?**

I've been using Pipedrive for a long time. Some advanced reporting and automation features could be more flexible, for example, and certain integrations require higher tier plans. The mobile experience can also be improved, slightly, for managing complex workflow on the go. Certain automation features are also locked behind higher price tiers, and deeper analytics would make the platform even more valuable for growing sales teams and salespeople like me.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage multiple leads and sales opportunities efficiently. It keeps my pipeline organized, improves follow-up tracking, reduces manual work, and provides better visibility into progress, team activity, and future forecasting.

**Official Response from Jorge R.:**

> Hi Neel,

Thanks for your detailed feedback!

We’re glad to hear you’re finding Pipedrive easy to use and that it’s helping you stay organized with deal tracking, forecasting, reminders, and integrations across email and calendar tools. It’s great that the platform is saving you time and giving you strong visibility across your sales pipeline and team performance.

We also appreciate your thoughtful feedback on advanced reporting, automation flexibility, mobile experience, and pricing tiers. These are valuable insights and have been shared with our team as we continue improving the product for growing sales teams.

Best regards,
Pipedrive Team

  ### 20. Comprehensive CRM with Robust Automation, But Complex to Master

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sean T. | Head of Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Pipedrive?**

I appreciate the automations in Pipedrive, which are pretty good. The life cycle stages are also a standout feature, allowing us to move people through a process automatically. It connects to Zapier, making it easy to integrate with various other tools. This setup means we don't need to manually update records, and we can quickly see which customers are in what stage of the lifecycle. It helps us report on drop-offs in sales or renewals and see potential opportunities. Overall, it's a really good way to visualize all the data in a single place.

**What do you dislike about Pipedrive?**

It's fairly complicated, so it was hard to learn. It was also quite hard to teach to the salespeople who run it. Because it's such a powerful and complex tool, using the advanced features makes it more complex for day-to-day use. Even though it makes people's lives easier, it's not 100% intuitive.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive consolidates all our data, giving us a single view of customers and lifecycle stages. It automates emails and updates, letting us act early and visualize data efficiently while integrating with tools like Zapier.

**Official Response from Jorge R.:**

> Hi Sean,

Thanks for your feedback!

We’re glad to hear you’re getting strong value from Pipedrive’s automations, lifecycle stages, and integrations with tools like Zapier. It’s great that having everything in one place is helping you visualize data, track customer stages, and identify opportunities more easily.

We also appreciate your feedback on complexity and the learning curve, especially when it comes to advanced features. This is valuable input as we continue working on improving usability and onboarding for teams.

Best regards,
Pipedrive Team

  ### 21. Effortlessly Organizes and Simplifies Sales Pipeline

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nicole S. | Account Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** February 02, 2026

**What do you like best about Pipedrive?**

I find Pipedrive easy to use and user-friendly, which makes navigating my sales process a breeze. It's aesthetically pleasing, so it's not overwhelming when I look at it. It's very easy  to complete tasks, helping me stay organized. The setup was very easy because it walked me through every single step. If I missed something, I could easily find where to navigate and make the necessary changes. This ease of use is really important when I'm in a rush. It's also simple to choose what stage I'm added to with just a click of a button. It is a daily tool for me, that has become part of my necessity to function.

**What do you dislike about Pipedrive?**

I love all of it, I have not found anything I dislike.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive keeps me really organized throughout the week and makes it much easier to manage my sales pipeline. I have ADHD, so finding a tool that works with the way my brain needs things set up feels like a real win.

**Official Response from Jorge R.:**

> Hi Nicole,

Thank you so much for sharing this! 
We’re really glad to hear that Pipedrive’s ease of use, clean design, and guided setup help you stay organized and move quickly through your sales process. 
It’s especially great to know it fits the way you work day to day and has become an essential tool for managing your pipeline.

Best regards,
Pipedrive Team

  ### 22. Modular, Customizable, and Easy to Use—Pipedrive Tracks Projects in Granular Detail

**Rating:** 4.5/5.0 stars

**Reviewed by:** Devan C. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 02, 2026

**What do you like best about Pipedrive?**

The modularity and customization options within Pipedrive really set it apart for me. After using other CRM software in the past that felt clunky and repetitive, it’s refreshing to have a CRM that’s genuinely easy to use while still letting me track everything at a very granular level.

**What do you dislike about Pipedrive?**

The only reason my recommendation for Pipedrive isn’t a 10 out of 10 is the lack of being able to link multiple organizations to a single project. The way I track our projects is by linking the organization that is the actual customer, and then also linking the vendors for all purchased components. That way, the CRM almost acts like a version-control solution, and it lets me look back on previous projects to see which companies I used for shipments, procurement, and similar items. It would make a HUGE difference in how I use Pipedrive if multiple organizations could be attached to one project. Right now, I’m using labels to sort of “attach” vendors, but it’s really just a band-aid fix.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is my company’s main CRM, and I also use it as a redundant tracker for project progression. From a CRM perspective, it’s incredibly beneficial thanks to its native features and the level of granular tracking it provides. It’s also very helpful for redundancy, since it pushes me to enter information that effectively becomes an archive I can refer back to later.

**Official Response from Jorge R.:**

> Hi Devan,

Thanks for the review!

We’re happy to hear you find Pipedrive easy to use, flexible, and great for detailed tracking. 
It’s great that it works well both as your main CRM and as a way to track project progress and keep a reliable record.

We also appreciate your feedback about linking multiple organizations to one project. 
That’s a helpful suggestion, and we’ll share it with our product team for consideration.

Best regards,
Pipedrive Team

  ### 23. Best-in-Class UX/UI CRM with Solid Core Features and Impressive New AI Tools

**Rating:** 4.5/5.0 stars

**Reviewed by:** Valentyn Y. | CEO and Co-founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about Pipedrive?**

Best UX/UI among legacy CRMs — I've been using it for 10 years and it just works. Clean pipeline view, solid core functionality, and easy integrations with external tools. Their newer AI features are impressive too — lead scoring, email tracking, newsletter tools, and sequences are a great addition to an already reliable platform.

**What do you dislike about Pipedrive?**

Building complex cross-departmental workflows is where it struggles — you're better off connecting external tools for anything beyond core sales ops. Not a dealbreaker, but worth knowing upfront.

**What problems is Pipedrive solving and how is that benefiting you?**

Keeps the entire sales pipeline visible and moving. No deals slip through the cracks — every contact has a next action. For a lean sales team it replaces a lot of manual tracking and makes it easy to spot where things are stalling.

**Official Response from Jorge R.:**

> Hi Valentyn,

Thanks for your feedback!

We’re glad you enjoy Pipedrive’s clean design, core features, and integrations. 
It’s great to hear the AI tools are adding value as well.

We appreciate your note on more complex workflows, this is helpful feedback for us.

Best regards,
Pipedrive Team

  ### 24. Highly Customizable CRM with Room for Integration Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Reuben B. | Chief Executive Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 18, 2026

**What do you like best about Pipedrive?**

I like that Pipedrive is very customizable, and we've been able to build it in a way that works for what we need. It allows us to keep our client list and prospect list organized and use it for traditional CRM functionalities, like keeping a database of all our leads, prospects, clients, and customers. Additionally, we've been able to use Pipedrive to keep track of projects, such as providing cost estimates, processing orders, and communicating with vendors. I use the email sync feature, which works very well and is very convenient.

**What do you dislike about Pipedrive?**

I find the integration with some accounting programs like QuickBooks to be lacking or poor. Also, it would be nice to have a more live integration with Google Drive to input data easily and save it in Google Drive, and perhaps vice versa.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us keep our client and prospect lists organized and allows us to track projects, process orders, and communicate with vendors using customized pipelines and fields.

**Official Response from Jorge R.:**

> Hi Reuben,

Thank you for your review! 

We’re glad to hear that Pipedrive’s customization, email sync, and CRM features are helping you stay organized and manage both clients and projects effectively. 
It’s great to know you’re able to track pipelines, process orders, and communicate with vendors smoothly.

We also appreciate your feedback on integrations with QuickBooks and Google Drive and will share it with our team as we continue improving the platform. 

Best regards,
Pipedrive Team

  ### 25. User-Friendly CRM with Room for Advanced Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marlon Eugenio P. | Sales Manager/Ops/Emablement/Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 17, 2026

**What do you like best about Pipedrive?**

I really like that Pipedrive is very easy to use and user-friendly. It has all the features that we expect from a good CRM system. The initial setup was pretty easy. We didn't even need to set up an onboard call, even if they had offered it. It was simple to set up the pipeline, the deal logic, and determine what fields were necessary at each stage. Pipedrive is now working very well for us.

**What do you dislike about Pipedrive?**

I think it's mostly really good. The only thing that comes to mind is the reports. They have some cool ones, but they are mostly basic. So if you want to cross some specific data and do some cohort analysis, you would need an external tool.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps us keep track of activities, deals, leads, won deals, and other sales data.

**Official Response from Jorge R.:**

> Hi Marlon,

Thank you for your review!

We’re glad to hear that Pipedrive is easy to use and set up, and that it’s helping you manage your pipeline, deals, and sales data efficiently. 
It’s great that the platform is meeting your CRM needs without extra setup hassle.

We appreciate your feedback about reporting. 
We understand that more advanced analysis sometimes requires external tools, and your input helps us know where we can improve.

Best regards,
Pipedrive Team

  ### 26. Top-Notch Automations and Calendar Sync, Easy Setup, Reliable Performance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mariah T. | Property Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Pipedrive?**

The automations make sense and the calendar sync is top notch! It was easy to set up, easy to use and works reliably. The cost fits the needs of the organization and support is never far from reach, I can usually accomplish what I need using the AI support.

**What do you dislike about Pipedrive?**

Some features could be a bit more visually appealing- such as colour coding different data fields, but regardless it suits our needs.

**What problems is Pipedrive solving and how is that benefiting you?**

Keeping track of leads and keeping my calendar sycned so nobody deals slip away and its easy to take notes, repeat leads are easy to find.

**Official Response from Jorge R.:**

> Hi Mariah,

Thanks for your feedback!

We’re glad to hear you’re finding value in the automations, calendar sync, reliability, and ease of use. It’s great that Pipedrive is helping you stay on top of leads, notes, and repeat opportunities while keeping everything organized.

We also appreciate your suggestion around more visual customization, such as color coding for data fields. This is valuable feedback and has been shared with our team.

Best regards,
Pipedrive Team

  ### 27. Intuitive, Reliable CRM That Streamlines Sales and Helps Close More Deals

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Pipedrive?**

I’ve been using Pipedrive as my CRM for a while now, and overall I’ve really enjoyed the experience. The platform is intuitive, easy to navigate, and makes it simple to keep track of deals and follow-ups without feeling overwhelmed.
Since switching to Pipedrive, I’ve noticed a clear improvement in how I manage my pipeline—and more importantly, I’ve been able to close more deals. Having everything organized in one place, with clear visibility into each stage of the sales process, has made a big difference in staying consistent and not letting opportunities slip through the cracks.
It’s a solid CRM for anyone who wants something powerful but still straightforward to use. Definitely recommend it for sales-focused workflows.
The interface is one of the biggest strengths. It’s clean, intuitive, and very easy to navigate. The visual pipeline makes it simple to track deals at a glance, and updating or moving deals through stages feels seamless. There’s almost no learning curve compared to other CRMs I’ve tried.
Pipedrive integrates well with the tools I already use, which makes it easy to keep everything connected without a lot of extra setup. Syncing emails, calendars, and other apps has helped streamline my workflow and cut down on manual work.
Performance:
The platform runs smoothly and reliably. I haven’t run into any major lag or downtime issues, and everything loads quickly—even when managing multiple deals at once.
For the value it provides, I think Pipedrive is well worth the cost. Since I started using it, I’ve been more organized and consistent with follow-ups, which has directly helped me close more deals. It’s definitely paid for itself.
Getting started was straightforward, and the onboarding process was simple enough to handle without much outside help. When I’ve needed support, resources and documentation have been easy to find.
While I mainly use the core CRM features, the automation and smart tracking tools have been helpful in keeping deals moving and making sure nothing falls through the cracks. It adds a layer of efficiency without overcomplicating things.
Pipedrive strikes a great balance between being powerful and easy to use. It’s helped me stay organized, improve my sales process, and ultimately close more deals. I’d recommend it to anyone looking for a straightforward, effective CRM.

**What do you dislike about Pipedrive?**

While my overall experience with Pipedrive has been very positive, there are a couple of areas that could be improved. I do wish there were more integrations available, especially with some newer or niche tools, as that would make it even more flexible for different workflows.
Additionally, while the platform delivers solid value, the pricing could be slightly lower—especially for smaller businesses or individuals just getting started. A bit more flexibility in pricing tiers would make it even more accessible.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive solves the problem of disorganized sales tracking and inconsistent follow-ups. Before using it, it was easy for deals to slip through the cracks or lose track of where each opportunity stood.
With Pipedrive, everything is organized in a clear, visual pipeline, which makes it easy to see exactly what stage each deal is in and what actions need to be taken next. It also helps me stay consistent with follow-ups, which has been a big factor in improving my close rate.
Overall, it’s made my sales process more structured, efficient, and predictable. As a result, I’m closing more deals and managing my pipeline with a lot more confidence. I have saved countless hours searching through different messaging platforms to see what conversations I have had and now that time has been saved since using Pipedrive.

**Official Response from Jorge R.:**

> Hi,

Thank you for such a detailed and thoughtful review!

We’re really glad to hear that Pipedrive has helped you stay organized, improve your sales process, and ultimately close more deals. 
It’s great that the visual pipeline, ease of use, and integrations are making your workflow smoother and more efficient.

We also appreciate your feedback on integrations and pricing. 
Expanding flexibility and accessibility is something we’re always working on, and your input is very valuable.

Best regards,
Pipedrive Team

  ### 28. Efficient CRM with Intuitive Setup and Solid Features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Antonio C. | Director of Sales & Partnerships, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Pipedrive?**

I find Pipedrive easy to use with a very low barrier to entry. It's been easy to build reports and analytics out of it, which I appreciate as a sales manager. The onboarding process for new users is straightforward, making it simple to get new staff up and running. In terms of value, it seems good compared to other CRMs considering the features it offers. I also find the feature set pretty good, including the ability to do email campaigns, a good analytics function, basic AI, and email tracking. It synchronizes well with email inboxes, which is useful. Setting up a new entity was straightforward, and importing data is easy. Overall, it works quickly, and it's easy to navigate around.

**What do you dislike about Pipedrive?**

The email integration could be a little better. It's synced with your inbox, but the email interface inside Pipedrive isn't that good. You have to send emails from Pipedrive to be tracked, which is fine for templated emails but not so great for back-and-forth conversations with clients. I think this area could be improved from a UI and usability perspective. Also, some of the analytics can be a bit fiddly when making specific reports, and you're typically limited to two axes or dimensions for reports in the analytics mode.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to automate lead allocation, track deals, maintain a customer database, run email campaigns, and analyze sales performance, making our CRM workflow much smoother.

**Official Response from Jorge R.:**

> Hi Antonio,

Thanks for your detailed feedback!

We’re glad to hear Pipedrive is easy to use, quick to set up, and helpful for reporting, onboarding, and managing your sales workflow. 
It’s great that features like email sync, analytics, and automation are adding value for your team.

We also appreciate your feedback on email integration and reporting limitations, this is valuable input as we continue to improve usability and flexibility.

Best regards,
Pipedrive Team

  ### 29. Pipedrive Keeps My Deals Organized and On Track

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gavin W. | Real Estate Agent, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Pipedrive?**

Pipedrive keeps me very organized and on task. Without this all-in-one platform, I would be very disorganized and slowed down on my day-to-day tasks! I love being able to see all my deals in one place and where I stand with each project at any given time.

**What do you dislike about Pipedrive?**

The only downside is not having a better place to put my tasks and reminders. Pipedrive needs a feature like Apple has with iReminders.

**What problems is Pipedrive solving and how is that benefiting you?**

Almost everything, it allows me to schedule follow-ups and track when I talk with my clients. It's very comprehensive, keeping me organized and on track with each deal.

**Official Response from Jorge R.:**

> Hi Gavin,

Thanks for your feedback!

We’re glad to hear Pipedrive is helping you stay organized and giving you a clear view of your deals and projects in one place. It’s great that it’s supporting your follow-ups and daily workflow so effectively.

We also appreciate your suggestion around improved task and reminder functionality, this is valuable feedback as we continue to develop the product.

Best regards,
Pipedrive Team

  ### 30. Effortless Organization, User-Friendly and Efficient

**Rating:** 5.0/5.0 stars

**Reviewed by:** courtney m. | sales representative B2B, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 12, 2026

**What do you like best about Pipedrive?**

I find Pipedrive to be excellent for managing my clients and calls. I really like how it allows me to organize information and contact clients, all while keeping track of who I've called, how many times, and the reasons for each call. I also value the ability to take notes on my interactions, which helps me stay organized with every client. One feature I particularly enjoy is having everything displayed on a single page, which makes navigation straightforward. I can assign different columns for actions such as calls, offers, or invoices, and this flexibility is very useful. The platform is user-friendly, and it only takes me a few seconds to locate my deals, contacts, or follow-up tasks. Setting it up was incredibly easy—so simple that anyone could do it.

**What do you dislike about Pipedrive?**

I use it with JustCall as well as Shopify. What would be nice though is if I could directly call from Pipedrive and it goes directly into JustCall so I'm not having to copy and paste the number into JustCall.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to organize my clients and calls. It lets me see all my information on one page, making it easy to track who I've contacted and follow up efficiently. It organizes my clients in different columns, which is very helpful.

**Official Response from Jorge R.:**

> Hi Courtney,

Thank you for your review! 
We’re glad to hear that Pipedrive makes it easy to manage your clients, calls, and follow-ups all in one place. It’s great to know the setup was quick and the platform is easy to use.

We also appreciate your feedback about the JustCall integration and will share it with our team. 
Thanks again for sharing your experience!

Best regards,
Pipedrive Team

  ### 31. Efficient CRM with Superb Automation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Franki F. | Sales Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Pipedrive?**

I love Pipedrive for its easy-to-use native automations, custom fields, and formula fields that really save time. The scheduler links are handy, and it integrates seamlessly with all our other software, eliminating the hassle of double entry. It's super user-friendly and was really easy to set up. I also appreciate how the automations help cut down time spent on manually adding follow-up reminders.

**What do you dislike about Pipedrive?**

I think it would be better if email opening tracking was actionable.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me keep track of customer, lead, partner, and vendor contacts in one place. Its web forms, combined with lead assignment and automated reminders, help ensure that no inquiries are missed. The reporting dashboards make it easier to monitor KPIs and stay on top of progress. Automations cut down the time I spend on manual tasks, and integrations reduce double entry, which ultimately saves time.

**Official Response from Jorge R.:**

> Hi Franki,

hanks for your feedback!

We’re glad to hear you’re getting value from Pipedrive’s automations, custom fields, and integrations, it’s great that these are helping you save time and avoid manual work.

We also appreciate your suggestion on making email open tracking more actionable, this is valuable feedback for us.

Best regards,
Pipedrive Team

  ### 32. Easy Setup, Flexible for Any Industry, and Integrates with Nearly Any Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Solangel C. | Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 09, 2026

**What do you like best about Pipedrive?**

It’s easy to set up and can work in almost any industry. It also integrates with nearly any other tool, and it’s straightforward for the whole team to use.

**What do you dislike about Pipedrive?**

Since the introduction of the AI support bot, Pipedrive is still very easy to use, but when something isn’t working it’s almost certain you need help from a real person. In those cases, the AI tool can sometimes end up wasting your time instead of resolving the issue.

**What problems is Pipedrive solving and how is that benefiting you?**

We use it constantly for lead organization and email marketing. It’s one of our main tools for sales, and it helps us keep everything in order.

**Official Response from Jorge R.:**

> Hi Solangel,

Thanks for your feedback!

We’re glad to hear Pipedrive is easy to set up, flexible across industries, and helpful for keeping your team aligned and organized.

We also appreciate your feedback on the AI support experience. 
We understand how important it is to quickly reach the right help when needed, and this is something we’re working to improve.

Best regards,
Pipedrive Team

  ### 33. Empowers Our Team with Customizable Pipelines

**Rating:** 4.5/5.0 stars

**Reviewed by:** Amelia L. | Business Strategist, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 28, 2026

**What do you like best about Pipedrive?**

I love the activities tab feature the most because it gives me a quick overview of my daily to-dos and opens up all information about a client when I click on it. This helps our team instantly get quick updates about each client even if we are not the owner of the deal. I also like the different pipelines that I can customize. Customizable pipelines help differentiate the stages of each lead, providing clarity so the sales team can easily switch strategies based on pipeline differences. Pipedrive has great features like the funnelling for each lead, kanban style funnels, won/lost feature, success rates, and expected closing date. The initial setup was easy, just setting up an account and we already start collaborating on the platform.

**What do you dislike about Pipedrive?**

The phone call option is not quite fitted for us. I still have to copy paste a prospect's phone number from Pipedrive to reach out to them on WhatsApp. It could be improved if there is a direct integration to WhatsApp.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to automate client information and never lose track of client status, even after vacations. The activities tab gives instant client updates, and customizable pipelines provide clarity on leads, allowing us to switch strategies easily.

**Official Response from Jorge R.:**

> Hi Amelia,

Thank you for your review! 

We’re glad to hear that the daily activities tab helps you stay on top of follow-ups and that the funnels and analytics dashboard give you clear visibility into prospect progress and sales performance.
 It’s great to know Pipedrive is helping you stay organized and avoid delays. 

Best regards,
Pipedrive Team

  ### 34. Streamlined Sales Pipeline with More Visibility

**Rating:** 3.5/5.0 stars

**Reviewed by:** Harjoth S. | Business Lead, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 11, 2026

**What do you like best about Pipedrive?**

I use Pipedrive to manage our sales pipeline and track client stages, from first contact to onboarding as a customer. I like how simply it shows a clear picture of my sales team clients, which helps in planning strategies for the coming days and making more informed decisions. Since the first week of using Pipedrive, we have seen more visibility and clarity in terms of our clients' status and stages. The initial setup of Pipedrive was quite easy.

**What do you dislike about Pipedrive?**

I dislike that compared to large CRMs, the dashboard and reporting in Pipedrive is a bit below the standards. Reports of other CRMs are more detailed and clear.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage our sales pipeline, improving visibility of client stages and status. It helps my sales team plan strategies and make informed decisions.

**Official Response from Jorge R.:**

> Hi Harjoth,

Thank you for your review! 
We’re glad to hear that Pipedrive has improved visibility and clarity for your sales team and that it’s helping you plan strategies and make informed decisions. 
It’s great to know the setup was easy and that you’re seeing value so quickly.

We also appreciate your honest feedback about dashboards and reporting. 
We’ll be sure to share your input with our team as we continue enhancing reporting capabilities.

Best regards,
Pipedrive Team

  ### 35. Automation That Keeps Deals Moving—No More Manual Reminders

**Rating:** 4.0/5.0 stars

**Reviewed by:** Molly D. | Member Board of Directors, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 22, 2026

**What do you like best about Pipedrive?**

My favorite feature is all the automations. No more; having to set reminders to put clients or prospects on a sequence. Just put them in a deal and let pipedrive do the work.

**What do you dislike about Pipedrive?**

That when I schedule an activity for a team member; that I cannot see there calendar availability on that same page. It shows my own but not theres; so I have to go and look at there outlook calendar to see when they are free.

**What problems is Pipedrive solving and how is that benefiting you?**

We have made our direct onboarding person aware of the calendar issue and they have already spoken with IT to see how they can possibly get that feature. And the only other thing I have it, on the cleint screen; if some of the information from the Cleint screen will transfer over to the Accoutn Holder screen; such as phone number, email, etc.

**Official Response from Jorge R.:**

> Hi Molly,

Thank you for your review! 
We’re glad to hear that automations are saving you time and making it easier to manage clients and prospects without manual reminders.

We also appreciate your feedback around team calendar visibility and syncing client details to the account holder. 
It’s great to hear you’ve already shared this with your onboarding specialist, and we’ll continue passing this feedback along as we work on improving the experience. 
Thanks again for taking the time to share!

Best regards,
Pipedrive Team

  ### 36. Exceptional CRM with Intuitive Pipelines and Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about Pipedrive?**

I like the Pipedrive pipelines because they make things very clear and easy to understand. We also use it for our aftercare teams, and the automations and sequences help a lot by allowing us to send our welcome emails to converted deals at specific times. I also appreciate being able to tweak which email is sent based on the fields completed on the deal. The initial setup was brilliant, and the Pipedrive team was more than helpful on any occasion.

**What do you dislike about Pipedrive?**

So far, we haven’t encountered any issues — about a week in, everything is running smoothly and working exactly as expected.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive has been a really effective tool for us, giving clear visibility of every deal through structured pipelines that make our processes easy to follow and manage. It allows us to track conversion rates at each stage, helping us identify where we’re performing well and where improvements are needed. The automation features are particularly valuable, enabling our after-care team to send timely, personalised emails based on deal-specific information, which saves time, reduces manual work, and ensures a consistent, professional experience for every client.

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear the pipelines make your process clear and easy to manage, and that automations and sequences are helping your team save time and deliver a consistent experience.

It’s great that setup went smoothly and our team could support you along the way. 
We’re also happy to hear everything is running well so far.

Best regards,
Pipedrive Team

  ### 37. Customizable and User-Friendly CRM, Needs More Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Reuben B. | Chief Executive Officer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 18, 2026

**What do you like best about Pipedrive?**

I like most about Pipedrive that the information is organized in a clear way. It's easily accessible and customizable. You can put in customized notes and customize the information, as well as customize the pipelines to accommodate our different needs, like providing cost estimates and managing our operations. I appreciate that we're able to create customized pipelines which relate to the steps in our unique sales process. The ability to create and organize fields for people, organizations, and deals in different subsections is very helpful for capturing what we need for our process.

**What do you dislike about Pipedrive?**

I would be interested in more integrations with Google Drive, which is we have kind of spreadsheets and things like that you can't really build in the same main Pipedrive if there were a feature to have all that in Pipedrive. Kind of a Google Drive, you know, Google Sheets, Google Docs function. That would really be amazing.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to organize client and prospect information, manage notes, provide cost estimates, and track orders, offering a seamless process from sales to operations. It's customizable, making pipelines fit our unique sales process.

**Official Response from Jorge R.:**

> Hi Reuben,

Thanks for your feedback!

We’re glad Pipedrive’s customization and organization help you manage your sales process and operations smoothly.

We appreciate your suggestion for deeper Google Drive integration, this is great feedback for us.

Best regards,
Pipedrive Team

  ### 38. Intuitive CRM for SMBs Seeking Better Sales Visibility

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Pipedrive?**

If you have used other CRMs, it is really quite intuitive and has most of the main features that you would need to organize a sales team to drive sales.  A great use case is for small to medium sized businesses that have a basic sales process in place, but are looking to gain better visibility into sales activities, revenue streams, and sources of revenue.

**What do you dislike about Pipedrive?**

If you have become accustomed to bigger players, it seems that there is a less room to customize layouts. For example, in deals or opportunities, the main screen is about putting activities and building the timeline. If you want to have some fields with larger text, it is hard to see these fields in the sidebar.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive is getting the sales team to follow a process, and guiding them through that process visually through the Pipeline. The benefit of course is having much greater transparency into the status of deals, being able to oversee and intervene earlier before deals rot or go sour, and ultimately getting to the win.

**Official Response from Jorge R.:**

> Hi,

Thanks for the detailed feedback!

We’re glad you find Pipedrive intuitive and helpful for organizing your sales process and improving visibility across deals.

We appreciate your note on customization and field visability, this is something we’re continuing to improve.

Best regards,
Pipedrive Team

  ### 39. Intuitive and Powerful CRM with Customizable AI Reports

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda G. | Business Development Specialist, Computer Software, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 15, 2024

**What do you like best about Pipedrive?**

I use Pipedrive in my day-to-day workflow to manage leads, call efforts, email efforts, and future outreach attempts. I like how it's easy to use, and I appreciate the insights and reports that I can pull with the AI reporting tool. I find it really easy to customize a report for exactly what I'm looking for. It's also very easy to set up, and I can quickly get the metrics or information I need from my lead list without much hassle.

**What do you dislike about Pipedrive?**

Sometimes being able to navigate around and get to what I need to with less clicks, that would be something to improve on.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage leads, schedule my tasks, keep track of when to contact people, and store all notes in one place.

**Official Response from Camilla  Pacheco:**

> Hello, Amanda.

Thank you for your feedback!

It’s great to know that Pipedrive is helping you manage leads and customers effectively. We truly appreciate it your input.

If you ever need assistance or have more feedback, feel free to reach out to us.

Kind regards,
The Pipedrive Team

  ### 40. Pipedrive’s Smart Email, Integrations, and Reminders Keep Everything on Track

**Rating:** 4.5/5.0 stars

**Reviewed by:** Joel A. | Sales & Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Pipedrive?**

I love Pipedrive’s Smart Email & Integration features, especially how they help keep everything connected. I also really appreciate the built-in reminders that prompt me about my tasks so I don’t miss anything.

**What do you dislike about Pipedrive?**

It does not have a link to other CRM tools like Jira, i feel there should be a way to link other CRM tools

**What problems is Pipedrive solving and how is that benefiting you?**

While Pipedrive is fantastic for sales and shop expansion, it can get pricey if you start adding too many "Power-Ups" (like their Leadbooster or advanced AI tools). If you're using it to track more customers

**Official Response from Jorge R.:**

> Hi Joel,

Thanks for your feedback!

We’re glad to hear you’re enjoying the Smart Email features, integrations, and reminders, it’s great that they’re helping you stay organized and keep everything connected.

We also appreciate your feedback on integrations with other tools like Jira and on pricing with add-ons, this is valuable input as we continue to improve flexibility and accessibility.

Best regards,
Pipedrive Team

  ### 41. Cost-Effective with Quick Support, but some features are limited

**Rating:** 3.5/5.0 stars

**Reviewed by:** Katya M. | Marketing Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about Pipedrive?**

The platform is cost-effective for our team and we like that we can add extra features if needed. The support team has been great and is always quick to respond and help with our requests.

**What do you dislike about Pipedrive?**

-We still use a spreadsheet to track our opportunities as Pipedrive lacks in features like multi-line notes (when viewed in list view) and color-coded drop downs lists. 

-The email campaign template customization options are limited and we would like to see custom fonts added. 

-Custom reporting is limited and we would like to see the ability to see trends and percent increase/decrease. We could also use multi-bar charts to see data side-by-side from multiple years.

**What problems is Pipedrive solving and how is that benefiting you?**

We use Pipedrive to track our leads and deals, as well as customer information. We use the campaign feature to send email notifications to clients as well as internal reports. We use the automations to simplify manual data entry tasks as well as send email sequences to prospective clients.

**Official Response from Jorge R.:**

> Hi Katya,

Thank you for your review! 
We're glad to hear that Pipedrive is a cost-effective solution for your team and that our support team has been helpful.

It's great to know you're using Pipedrive to manage leads, deals, campaigns, and automations. 
We also appreciate your feedback about notes, email template customization, and reporting, and we'll share it with our team.

Best regards,
Pipedrive Team

  ### 42. Easy Setup, Strong Integrations, and an Amazing Claude AI Connector

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mohamed L. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 17, 2026

**What do you like best about Pipedrive?**

Very easy to setup and start as an organization. The customization level is very nice. The interface is very easy to navigate and the number of integrations available are quite strong. When it comes to performance, it has been steady. The pricing is convenient based on the needs thanks to the variety of sub plans. The AI connector with claude has been amazing

**What do you dislike about Pipedrive?**

Nothing major. Building different pipelines as an experience can be improved especially when you need to add different products or VAS

**What problems is Pipedrive solving and how is that benefiting you?**

My expectations to better manage my sales team is met and I was able to do this at a convenient price when HubSpot was the other option there was a 5x difference

  ### 43. Flexible CRM with Powerful Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Pipedrive?**

I like that Pipedrive is flexible and has a huge app store where I can download and install additional apps for calling and for connecting to other tools (Trello, Aircall, Whatsapp, etc.). I also appreciate the ability to create automations to manage my pipeline, such as reminders and action items or to-dos based on dates or last interactions, which helps me stay on top of my accounts. We’ve connected Pipedrive to our billing and development systems, so we can track progress in one place. Overall, adding extra features and setting up automation was pretty smooth, and it made it easy to connect the other tools we use.

**What do you dislike about Pipedrive?**

The limitations I run into with Pipedrive are mostly because it isn’t designed to be a customer success manager app. My biggest challenge is the limited ability to connect Pipedrive with our support channels or usage metrics. This makes it harder for me to efficiently track customer health and other key metrics in one convenient place. I also miss having a straightforward way to measure customer retention efficiently.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipedrive helps me track renewal processes, metrics for expansion deals, and manage my existing customer portfolio.

**Official Response from Jorge R.:**

> Hi,

Thank you for your detailed feedback! We're glad to hear that Pipedrive’s flexibility, app marketplace, and automation features help you manage your pipeline and stay on top of your accounts.

We also appreciate your feedback about tracking customer health, support channels, and retention metrics. 
We'll be sure to share your suggestions with our team.

Best regards,
Pipedrive Team

  ### 44. Effortless Sales Management with Pipedrive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sandra G. | Account manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Pipedrive?**

I use Pipedrive for work to manage contacts and leads and track sales. I find Pipedrive very easy to use, particularly appreciating the visible pipeline as it makes a big difference because I don't have to remember dozens of deals and their status. The follow-up reminders and activity tracking help me to not lose deals and let them slip through the cracks. The initial setup of Pipedrive was very easy, and I'm currently using it with my 4 colleagues.

**What do you dislike about Pipedrive?**

The email and communication intelligence could be improved.

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage contacts, leads, and track sales. It solves missed follow-ups, prevents losing leads, and helps managers track sales and calls. The visible pipeline and follow-up reminders ensure I don't lose deals and can manage workload efficiently.

**Official Response from Jorge R.:**

> Hi Sandra,

Thanks for your feedback!

We’re glad to hear Pipedrive is helping you stay organized and manage your deals more effectively, especially with the visual pipeline and follow-up reminders. 
It’s great that the setup was smooth and that it’s working well for your team.

We also appreciate your feedback on email and communication intelligence, this is valuable input as we continue to improve.

Best regards,
Pipedrive Team

  ### 45. PipeDrive Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Reenu J. | Partnerships Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Pipedrive?**

Pipedrive offers a clean, intuitive interface that makes sales pipeline management incredibly easy. The drag-and-drop functionality, customizable stages, and clear visual tracking help keep our team focused on deals that matter. The automation tools, activity reminders, and email integration save time and ensure consistent follow-ups. The reporting and insights dashboard give us a quick overview of performance without needing complex setups. Overall, it’s a practical, user-friendly CRM that drives accountability and sales productivity.

**What do you dislike about Pipedrive?**

There is no such dislikes in pipedrive. Mobile friendly version if possible in future would be a suggestion.

**What problems is Pipedrive solving and how is that benefiting you?**

ipedrive helps organize and streamline the sales process by providing a visual pipeline, automating tasks, and improving follow-ups. This results in better productivity, consistent sales, and more accurate forecasting.

**Official Response from Jorge R.:**

> Hi Reenu,

Thank you for your review!

We’re thrilled to hear that Pipedrive’s clean interface, drag-and-drop pipeline, automation tools, and reporting dashboards are helping your team stay organized, productive, and focused on the right deals.

We appreciate your suggestion about a mobile-friendly version, that’s great feedback for our team.

Best regards,
Pipedrive Team

  ### 46. Powerful Automation that Scales

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Pipedrive?**

I really like having full automation, the ease of use, and the pipeline feature that helps me focus on each deal’s status and whether it needs attention. It keeps me focused in real time and makes it easier to stay on top of what matters. With the advanced analytics and automation, the overall experience feels much better.

**What do you dislike about Pipedrive?**

The pricing feels a bit too expensive, especially in this AI era. I’d really like to see the cost come down—ideally by at least 40%.

**What problems is Pipedrive solving and how is that benefiting you?**

Managing my B2B sales pipeline, integrating with different tools, and having full automation are crucial for overseeing the entire pipeline and the key budget. This is especially important for scaling sales revenue. In our SaaS model, these sales are our revenue.

**Official Response from Jorge R.:**

> Hi,

Thanks for your feedback!

We’re glad to hear that Pipedrive’s automation, pipeline view, and analytics are helping you stay focused and manage your B2B sales process more effectively, especially as you scale revenue.

We also appreciate your feedback on pricing in relation to AI and automation features, this is valuable input as we continue to evaluate and improve our offering.

Best regards,
Pipedrive Team

  ### 47. Pipedrive: Intuitive, Fast Onboarding, and Just the Right Customization.  Great for small teams.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert M. | Head of Partnerships, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about Pipedrive?**

What I like best about Pipedrive is how easy and intuitive it is to use. It is quick to onboard, simple to understand, and offers the right level of customization for most small teams.

**What do you dislike about Pipedrive?**

What I dislike most about Pipedrive is that its connectivity across systems is not always as seamless as it could be. Some customizations may also require a bit of development work, though that is usually not a major hurdle for most teams today.

**What problems is Pipedrive solving and how is that benefiting you?**

It solves the need to clearly track sales activities and understand exactly where each deal stands. For me, it provides strong visibility into my process, opportunities, and active deals, while keeping me up to date on progress through each stage. It also reduces friction in the sales process by making CRM upkeep easier, which is especially valuable since sales teams have historically struggled to keep their systems consistently updated.

**Official Response from Jorge R.:**

> Hi Robert,

Thank you for your review! 
We're glad to hear that you find Pipedrive easy to use and quick to onboard, and that it provides the right level of customization for your team.

It's also great to know that Pipedrive helps you clearly track deals and maintain visibility across your sales process. We appreciate your feedback about system connectivity and customization, and we'll be sure to share it with our team.

Best regards,
Pipedrive Team

  ### 48. Streamlined Client Management with Pipedrive

**Rating:** 4.5/5.0 stars

**Reviewed by:** Djibril H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 19, 2026

**What do you like best about Pipedrive?**

I use Pipedrive to manage my clients, and it is super efficient at helping me stay organized. I appreciate the many automations that sincerely save me time. The collaboration features are great for working with my teammates; I can easily change who is in charge of a client. Pipedrive is very easy to use and intuitive; I could easily use it even when I first joined the company. I particularly like the email integrations as they simplify communication, so I don't need to open my mailbox to look for emails with clients, which saves a lot of time. It is also connected to Ardor, which allows for a seamless experience.

**What do you dislike about Pipedrive?**

There are bugs sometimes

**What problems is Pipedrive solving and how is that benefiting you?**

I use Pipedrive to manage my clients efficiently, saving time with automations and email integrations. It's easy to use, intuitive, and helps me collaborate with teammates effectively.

**Official Response from Jorge R.:**

> Hi Djibril,

Thanks for your feedback!

We’re glad Pipedrive helps you stay organized, track leads easily, and manage your daily tasks.

We appreciate your suggestion about notifications for late activities, great feedback for us.

Best reagrds,
Pipedrive Team

  ### 49. A simple CRM that allows you to focus on income generating activities

**Rating:** 4.0/5.0 stars

**Reviewed by:** Randy B. | Director of New Business, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Pipedrive?**

It’s straightforward and not bloated. It integrates easily with other platforms and does a good job tracking Gmail data. I haven’t run into any lagging issues, and the price feels right for a small to medium company. So far, I haven’t had any support problems, and I also haven’t needed to dig into the AI features yet.

**What do you dislike about Pipedrive?**

I should allow text messaging within the app.

**What problems is Pipedrive solving and how is that benefiting you?**

Pipeline simplicity, some CRMs do too much and look too busy which distract.

**Official Response from Jorge R.:**

> Hi Randy,

Thanks for your feedback!

We’re glad to hear you’re enjoying Pipedrive’s simplicity, smooth integrations, Gmail tracking, and reliable performance. It’s great to know the platform is helping you stay focused without the complexity that can come with other CRMs.

We also appreciate your suggestion around built-in text messaging capabilities. 
This is valuable feedback and has been shared with our team as we continue improving communication features.

Best regards,
Pipedrive Team

  ### 50. Seamless Integration and Focused Features Enhance Productivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Andrew E. | Owner - Energy Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Pipedrive?**

Very focused on the right activities, and not on burdensome forms or tick-boxes.  The integrations between computer and phone access are instantaneous and really helpful.  I use it every day, whereever I am.  Having used a few other CRMs over many years, I firmly believe Pipedrive is the best for my needs, which are sales-focused with a lot of service follow through.

**What do you dislike about Pipedrive?**

I don't use AI in my marketing, so it would be nice if the marketing of AI tools inside the platform which I pay for could be turned off.

**What problems is Pipedrive solving and how is that benefiting you?**

Complete record of every correspondence with every customer, focused task lists, and I use it to schedule my every workday.  I assign myself the next task on every customer file, and get it done because of the Activities list, which is also sortable for type of task and time of day that I wanted to do it.

**Official Response from Jorge R.:**

> Hi Andrew,

Thank you for the great review! 
We’re glad Pipedrive’s sales-focused approach, seamless phone and desktop access, and activity tracking help you stay organized and productive every day. 

We also appreciate your feedback about AI tools and will share it with our team.

Best regards,
Pipedrive Team


## Pipedrive Discussions
  - [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) - 3 comments, 3 upvotes
  - [What is next best alternative of Pipedrive?](https://www.g2.com/discussions/33548-what-is-next-best-alternative-of-pipedrive) - 1 comment, 3 upvotes
  - [How do I move deals between stages with any email marketers?](https://www.g2.com/discussions/how-do-i-move-deals-between-stages-with-any-email-marketers) - 2 comments, 2 upvotes
  - [Can I change the color of the interface?](https://www.g2.com/discussions/can-i-change-the-color-of-the-interface) - 1 comment, 1 upvote
  - [What are all Software with which the product could be integrated with?](https://www.g2.com/discussions/what-are-all-software-with-which-the-product-could-be-integrated-with) - 1 comment, 1 upvote

- [View Pipedrive pricing details and edition comparison](https://www.g2.com/products/pipedrive/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+23%3A07%3A14+-0500&secure%5Bsession_id%5D=505e9376-8075-4059-a001-54bb3db69a71&secure%5Btoken%5D=cdcf5a9b9ee1845022abab76cef34cb96e9e36f6217a71ea4759e087f1e4e8bd&format=llm_user)
## Pipedrive Integrations
  - [3CX](https://www.g2.com/products/3cx/reviews)
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Amplemarket](https://www.g2.com/products/amplemarket/reviews)
  - [Apollo.io](https://www.g2.com/products/apollo-io/reviews)
  - [Asana](https://www.g2.com/products/asana/reviews)
  - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews)
  - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews)
  - [Calendar](https://www.g2.com/products/calendar/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [CallTools](https://www.g2.com/products/calltools/reviews)
  - [CircleLoop](https://www.g2.com/products/mission-labs-ltd-circleloop/reviews)
  - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews)
  - [Clay](https://www.g2.com/products/clay-com-clay/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [CompanyCam](https://www.g2.com/products/companycam/reviews)
  - [Confluence](https://www.g2.com/products/confluence/reviews)
  - [Contact Form 7](https://www.g2.com/products/contact-form-7/reviews)
  - [Convoso](https://www.g2.com/products/convoso/reviews)
  - [CRM Assistant for Gmail™](https://www.g2.com/products/crm-assistant-for-gmail/reviews)
  - [Drive Uploader](https://www.g2.com/products/drive-uploader/reviews)
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [GetResponse](https://www.g2.com/products/getresponse/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews)
  - [Google Meet](https://www.g2.com/products/google-meet/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Gravity Forms](https://www.g2.com/products/gravity-forms/reviews)
  - [Harvest](https://www.g2.com/products/harvest/reviews)
  - [HostBill](https://www.g2.com/products/hostbill/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Hunter](https://www.g2.com/products/hunter/reviews)
  - [Instantly](https://www.g2.com/products/instantly/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [JobTread](https://www.g2.com/products/jobtread/reviews)
  - [Jotform](https://www.g2.com/products/jotform/reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  - [Keap](https://www.g2.com/products/thryv-keap/reviews)
  - [Klaviyo](https://www.g2.com/products/klaviyo/reviews)
  - [Klenty](https://www.g2.com/products/klenty/reviews)
  - [Leadfeeder](https://www.g2.com/products/dealfront-group-gmbh-leadfeeder/reviews)
  - [Leadinfo](https://www.g2.com/products/leadinfo/reviews)
  - [lemlist](https://www.g2.com/products/lemlist/reviews)
  - [Linked Helper](https://www.g2.com/products/linked-helper/reviews)
  - [LinkedIn Groups](https://www.g2.com/products/linkedin-groups/reviews)
  - [Lusha](https://www.g2.com/products/lusha/reviews)
  - [MailerLite](https://www.g2.com/products/mailerlite/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [MileIQ](https://www.g2.com/products/mileiq/reviews)
  - [monday Work Management](https://www.g2.com/products/monday-com/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Odoo Accounting](https://www.g2.com/products/odoo-accounting/reviews)
  - [Oneflow](https://www.g2.com/products/oneflow/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Outfunnel](https://www.g2.com/products/outfunnel/reviews)
  - [PandaDoc](https://www.g2.com/products/pandadoc/reviews)
  - [Paycove](https://www.g2.com/products/paycove/reviews)
  - [Prospector](https://www.g2.com/products/prospector/reviews)
  - [Qlik Sense](https://www.g2.com/products/qlik-sense/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [Quo](https://www.g2.com/products/quo-quo/reviews)
  - [RD Station Marketing](https://www.g2.com/products/rd-station-marketing/reviews)
  - [Reply](https://www.g2.com/products/reply/reviews)
  - [RingCX](https://www.g2.com/products/ringcx/reviews)
  - [RingEX](https://www.g2.com/products/ringex/reviews)
  - [Ringover](https://www.g2.com/products/ringover/reviews)
  - [RocketReach](https://www.g2.com/products/rocketreach/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews)
  - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Snov.io](https://www.g2.com/products/snov-io/reviews)
  - [Sprout Solutions](https://www.g2.com/products/sprout-solutions-philippines-inc-sprout-solutions/reviews)
  - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews)
  - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews)
  - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews)
  - [Surfe](https://www.g2.com/products/surfe/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [TimelinesAI](https://www.g2.com/products/timelinesai/reviews)
  - [Trello](https://www.g2.com/products/trello/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [Webflow](https://www.g2.com/products/webflow/reviews)
  - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews)
  - [ZoomInfo Sales](https://www.g2.com/products/zoominfo-sales/reviews)
  - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews)

## Pipedrive Features
**Sales Force Automation**
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Territory & Quota Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management
- Customer Contract Management

**Email Marketing**
- Email and Mobile Preview
- Manage Email Lists
- High-Volume Sending
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses
- Multi-user Account
- Surveys

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Customization**
- Custom Fields
- Conditional Logic
- Multi-page Forms
- Design

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Analytics**
- Open Rates
- Link Activity
- Attachment Activity

**Incentives**
- Badges
- Triggers
- Leaderboards

**Additional Functionality**
- Embedded Forms
- Offline Capability
- Notifications
- Payments
- Mobile Forms

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting

**Customizations**
- Email Platform Integration
- Email Scheduling
- Notifications
- Email Categorization
- Templates

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking

**Administrative**
- Integration
- Employee Structure
- Behavior Monitoring

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Document & Content Mgmt.
- Performance and Reliability
- Output Document Generation

**Reporting & Analytics**
- A/B Testing
- Basic Reporting

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Email Marketing**
- Autonomous Task Execution
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Cross-system Integration

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- CRM Integration
- Social Media Integration
- E-Commerce Integration

## Top Pipedrive Alternatives
  - [Nutshell](https://www.g2.com/products/nutshell/reviews) - 4.3/5.0 (1,400 reviews)
  - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,191 reviews)
  - [Copper](https://www.g2.com/products/copper/reviews) - 4.5/5.0 (1,124 reviews)