--- title: Bigin by Zoho CRM Reviews meta_title: 'Bigin by Zoho CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 850 reviews by the users' company size, role or industry to find out how Bigin by Zoho CRM works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 850 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Bigin by Zoho CRM Reviews **Vendor:** Zoho **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 850 ## About Bigin by Zoho CRM Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively. ## Bigin by Zoho CRM Pros & Cons **What users like:** - Users value the **ease of use** of Bigin by Zoho CRM, making it simple to implement and manage. (256 reviews) - Users commend Bigin by Zoho CRM for its **simplicity and ease of use** , making it ideal for small businesses. (125 reviews) - Users praise the **intuitive design** of Bigin by Zoho CRM, highlighting its simplicity and ease of navigation. (107 reviews) - Users value the **simplicity** of Bigin by Zoho CRM, finding it easy to use and set up for small businesses. (103 reviews) - Users value the **ease of use and excellent reporting** in Bigin by Zoho CRM, enhancing their management efficiency. (87 reviews) - Users value the **affordability** of Bigin by Zoho CRM, appreciating its cost-effective solutions for their business needs. (81 reviews) - Easy Setup (77 reviews) - Users love the **fantastic user interface** of Bigin by Zoho CRM, which is simple and intuitive to navigate. (73 reviews) - User-Friendly (72 reviews) - Helpful (69 reviews) **What users dislike:** - Users experience **missing features** in Bigin, such as limited automations and reporting capabilities compared to desktop. (81 reviews) - Users note the **limited features** of Bigin by Zoho CRM, wishing for more integrations and advanced functionalities. (75 reviews) - Users face **integration issues** with Bigin, particularly with field mapping and limited functionality when scaling up. (63 reviews) - Users note that **customization is limited** in Bigin, lacking fields and advanced features found in full CRMs. (63 reviews) - Users face **limited integrations** in Bigin by Zoho CRM, hindering connectivity with other essential applications. (43 reviews) - Users find the **limited functionality** of Bigin by Zoho CRM restrictive, impacting automation and pipeline management. (31 reviews) - Reporting Issues (31 reviews) - Learning Curve (26 reviews) - Limited Reporting (22 reviews) - Tool Limitations (22 reviews) ## Bigin by Zoho CRM Reviews ### 1. Simple and easy to use for our Franchising and consulting business **Rating:** 4.0/5.0 stars **Reviewed by:** Juan Luis V. | Partner / Head of Expansion, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2026 **What do you like best about Bigin by Zoho CRM?** What I like best about Bigin is that it is simple and easy to use. It helps us keep our leads and follow ups organized without making the process feel heavy. At JLP GLOBAL, it has been useful because we manage different types of opportunities, and Bigin gives us a clear view of where each lead stands and what needs to happen next. For the price, it offers very good value. **What do you dislike about Bigin by Zoho CRM?** There is not much we dislike, but some integrations and automations can take a bit of testing to set up correctly. The main CRM is simple and easy to use, but when connecting it with external tools, the process is not always as intuitive. It is not a major issue for us, but it can require some patience during setup. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin is helping us solve the problem of having leads and follow ups spread across different places. Before using it, part of our process depended too much on manual tracking, memory, and checking different tools. Now we have a clearer view of our pipeline, the status of each lead, and the next steps we need to take. The main benefit is that our follow up process feels more organized and consistent. It helps our team avoid losing opportunities, especially when leads come from different sources like forms, meetings, email, or other channels. ### 2. Simple, Intuitive CRM with Great Value and Zoho Ecosystem Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Dharamveer p. | Application Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2026 **What do you like best about Bigin by Zoho CRM?** What I like best about Bigin by Zoho CRM is its simplicity and ease of use. Unlike many CRM platforms that can feel overwhelming, Bigin provides the essential sales and customer management features in a clean and intuitive interface. Setting up pipelines, tracking leads, and managing customer interactions is straightforward, which helps teams become productive quickly. I also like its integration with the Zoho ecosystem and the value it offers at an affordable price. **What do you dislike about Bigin by Zoho CRM?** One limitation is that some advanced CRM features available in larger enterprise solutions are not included. As business requirements grow, certain reporting, automation, and customization capabilities may feel limited. While it is excellent for small businesses, larger organizations with complex workflows might need more advanced functionality. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM helps solve the challenge of managing customer relationships and sales activities in an organized manner. Instead of tracking leads and follow ups through spreadsheets or multiple tools, everything is centralized in one platform. This improves visibility into the sales pipeline, reduces missed opportunities, and helps maintain better communication with customers. For me, it has helped streamline lead management, improve follow up consistency, and save time through a more structured sales process. ### 3. Affordable CRM for Small Teams with a Strong Integration Ecosystem **Rating:** 4.5/5.0 stars **Reviewed by:** Ajay b. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Bigin by Zoho CRM?** Small teams wanting affordable CRM with Ecosystem + integrations **What do you dislike about Bigin by Zoho CRM?** Well some advanced features require add-ons **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin by Zoho CRM has helped us centralize lead management from multiple channels and bring structure to our sales and follow-up process. Previously, inquiries from website forms, social media, WhatsApp, and referrals were managed across different tools, making it difficult to track customer interactions and ensure timely follow-ups. With Bigin, we are able to organize leads through customizable pipelines, assign ownership to team members, track activities, and maintain visibility into the status of every opportunity. The platform is intuitive, easy to adopt, and well-suited for growing teams that need a simple yet effective CRM solution. The biggest benefit for us has been improved lead visibility, better follow-up management, and having a single source of truth for customer interactions. As we continue evaluating the platform, we are particularly interested in its integration capabilities and how it can support our business growth across multiple channels. ### 4. Bigin simplifies CRM with a clean and focused interface **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge A. | UX/UI Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Bigin by Zoho CRM?** I love that Bigin eliminates the complexity of traditional CRMs. Its clean interface allows me to focus on what's important: managing families, not sales. **What do you dislike about Bigin by Zoho CRM?** Sometimes it is difficult to adapt native terminology (such as 'Deals' or 'Sales') to non-commercial processes, like admission to an educational institution. It would be great to have predefined industry templates to change the language easily. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Before Bigin, the enrollment requests were scattered across emails and spreadsheets, creating visual clutter and the risk of losing vital information from families. As a designer who values visual organization, Bigin has allowed me to centralize everything and structure a pipeline of 19 specific stages for our educational center. The main benefit is the immediate clarity and the drastic reduction of cognitive load; now I 'see' exactly where each child is in their admission process at a glance, giving me control and peace of mind. ### 5. Simple and practical CRM for managing patient follow ups in daily work **Rating:** 5.0/5.0 stars **Reviewed by:** Ishan S. | Manager and Dietician at Chaitanya Homoeo Clinic, Medical Store Owner, Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Bigin by Zoho CRM?** I work as a Dietician and Nutritionist, manage a homeopathy clinic Where I handle patient consultations and follow ups, and also create health education content online where people reach out to me. What I like best about Bigin is that it keeps things simple but still gives proper control over my daily work. The pipeline view is very useful for me, I can see each patient in different stages like consultation, diet plan, and follow up, so I don’t miss anything. It is not complicated like other CRM tools, I did not feel confused while using it, everything is clear and easy to manage. i also like that I can keep Notes, set follow up tasks, and track communication in the same place. This helps me during busy hours because I don’t have to check different apps or remember everything manually. It supports my daily work without adding extra load. Another good thing is that it works smoothly and does not feel heavy. Features are focused and practical, not too many unnecessary options. It fits well for my type of work where I need simple tracking, follow ups, and basic management in one place. Overall it feels more practical and easy compared to bigger CRM tools which are too complex for daily use. **What do you dislike about Bigin by Zoho CRM?** I noticed customization feels a bit limited when I try to make very specific changes, like adjusting layout or fields exactly the way I want. For normal daily use it works fine, but for more detailed control it can feel a little restricted. Also on mobile it works well for basic use, but sometimes checking or editing full details on a small screen feels a bit less comfortable, especially when there are more entries. Apart from these small points, it works smooth and supports regular work without any major issue. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** it help me solve the problem of managing patient details and follow ups in one place. Earlier I was keeping things in notes or messages, which was confusing and sometimes I miss follow up. Now with pipeline I can see clearly which patient is in which stage, so my work become more clear. It also help me reduce manual work because I can add tasks and set follow up reminders, so I don’t need to remember everything. This save time and make daily work more smooth. All details like contact, notes and communication stay in one place, so I don’t have to check different apps again and again. It make my work more organized and easy to handle. Overall it help me manage follow ups better, avoid confusion and keep my daily work simple and under control. ### 6. Streamlined Lead Management, Perfect for Small Teams **Rating:** 4.0/5.0 stars **Reviewed by:** Jeni J. | Software Dev , Ai Agents Builder, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2026 **What do you like best about Bigin by Zoho CRM?** I like the simple and user-friendly interface of Bigin by Zoho CRM. The pipeline management feature makes tracking leads and deals very easy and clear. It integrates well with other Zoho applications, which improves workflow efficiency. The automation features save time and help manage customer follow-ups without missing tasks. **What do you dislike about Bigin by Zoho CRM?** Some advanced features are limited compared to larger CRM platforms. The customization options for reports and dashboards could be improved further. At times, mobile app performance feels slightly slow when handling multiple updates. Better third-party integrations and more flexible automation options would make it even better. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I use Bigin by Zoho CRM to organize customer leads and daily sales activities. It helps track deal progress, automate reminders, and centralize customer information, making team collaboration easier and reducing the manual tracking of leads. ### 7. Zoho Bigin: Simple Setup, Intuitive Pipeline, and Smooth Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Bigin by Zoho CRM?** We recently started using Zoho Bigin CRM for managing enquiries and student interactions at Sankhyiki, and the experience so far has been very smooth. What we really like about Bigin is its simplicity. Unlike many CRMs that feel complicated and overwhelming, Bigin is extremely easy to set up and start using. The pipeline view makes it very intuitive to track leads from enquiry to conversion, which is very helpful for an education business like ours where we deal with a large number of student queries. Another great aspect is the integration capabilities with email and other Zoho tools, which makes communication and follow-ups much more organized. The interface is clean, responsive, and easy for the team to adopt without requiring extensive training. Overall, Zoho Bigin is a great CRM solution for small and growing organizations that want a powerful yet simple system to manage their leads and customer interactions. Looking forward to exploring more features as we continue using it. **What do you dislike about Bigin by Zoho CRM?** As the team grows, it would be helpful to have more advanced integrations and automation features available directly within Bigin without needing to move to a more advanced CRM. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Before using Zoho Bigin, managing student enquiries and follow-ups was becoming difficult as the volume of leads increased. Many conversations were happening across different channels like email, calls, and messages, which made it hard to track where each enquiry stood in the admission process. Zoho Bigin solves this problem by giving us a structured pipeline to manage all leads in one place. We can easily track every enquiry from the initial student inquiry to final course enrollment, ensuring that no potential student is missed. The automation and task management features are also very helpful. Follow-ups, reminders, and communication history are all recorded in one system, which saves time and improves team coordination. Instead of manually tracking leads in spreadsheets, we now have complete visibility of our pipeline and can prioritize serious prospects more effectively. Overall, Bigin is helping us stay organized, respond to student enquiries faster, and improve our lead-to-conversion process. For a growing education business like Sankhyiki, this has been extremely valuable. ### 8. Bigin by Zoho CRM: Clean, Fast, and Great Value for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Bigin by Zoho CRM?** I’ve been using Bigin by Zoho CRM to manage inquiries, trial lessons, follow-ups, teachers, and customer communication for my music school. The user interface is clean, intuitive, and easy to learn. The pipeline view provides an excellent overview of all leads and customer activities. The integration with email and other Zoho applications works well and helps centralize communication. Performance is fast and reliable, even when managing a large number of contacts and deals. One of the biggest advantages is the value for money. Compared to larger CRM solutions, Bigin offers the essential CRM features at a very affordable price, making it ideal for small businesses. The onboarding process was straightforward, and the available help resources made setup easy. The AI and automation features are useful for improving productivity, although some advanced functions are available only in higher-tier plans. Overall, Bigin strikes an excellent balance between simplicity, customization, and affordability. It has helped me organize my sales process, improve follow-ups, and ensure that no customer inquiry gets overlooked. **What do you dislike about Bigin by Zoho CRM?** Some advanced features, reporting options, and automations are only available in higher-tier plans. I would also like more flexibility in customizing layouts, views, and data presentation within the pipeline. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** Bigin helps me organize and track all customer inquiries, trial lessons, follow-ups, and sales activities in one place. Before using it, it was easy to lose track of leads or miss follow-up opportunities. Now I have a clear overview of every stage of the customer journey, which improves response times, increases conversions, and saves valuable administrative time. ### 9. Simple, Practical CRM That Keeps Outreach Organized from Day One **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh S. | Market Intelligence Specialist, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Bigin by Zoho CRM?** What I like most about Bigin by Zoho CRM is how simple and practical it feels from day one. I didn’t have to spend time figuring things out it just helped me organise my outreach and keep track of conversations without the usual clutter. The pipeline view, in particular, made it easy to see where things stand and what needs follow-up, which honestly brought a lot more clarity to my day-to-day work. **What do you dislike about Bigin by Zoho CRM?** One thing I felt with Bigin by Zoho CRM is that it can feel a bit limited once your work grows beyond basic tracking. It does the essentials really well, but when I needed more detailed insights or customization, I found myself going back to other tools alongside it. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** For me, Bigin by Zoho CRM mainly solved the problem of scattered information and missed follow-ups. Earlier, conversations, contacts, and notes were spread across Excel, emails, and WhatsApp, which made it hard to stay on top of things. Bigin brought everything into one place with a clear pipeline, so I always knew what stage each interaction was in. It’s benefited me by saving time, reducing mental clutter, and making my workflow much more structured and reliable. ### 10. Effortless Inventory Management and Mobile Access **Rating:** 4.5/5.0 stars **Reviewed by:** Hitesh Y. | Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2026 **What do you like best about Bigin by Zoho CRM?** I like how Bigin by Zoho CRM helps me manage inventories of properties for resale and maintain a list of prospects. I can create various pipelines depending on location or property type, which is really handy. It's made following up way easier and addressed the issues I had with inventory tracking and task reminders before. I also appreciate the accessibility on the mobile app, which makes my life really helpful. The initial setup was very easy and self-guiding, especially with the sample videos. **What do you dislike about Bigin by Zoho CRM?** The improvements can be on the UI. I would say on the color coding and the brightness. At times, it becomes difficult to identify the various sections. **What problems is Bigin by Zoho CRM solving and how is that benefiting you?** I use Bigin by Zoho CRM to manage property inventories and prospects easily, creating pipelines by location and type. It solved our issues with follow-ups, inventory tracking, and reminders. I like the mobile app's accessibility which makes life really helpful. ## Bigin by Zoho CRM Discussions - [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) - 2 comments, 1 upvote - [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) - 2 comments - [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) - 1 comment - [View Bigin by Zoho CRM pricing details and edition comparison](https://www.g2.com/products/bigin-by-zoho-crm/reviews/bigin-by-zoho-crm-review-13115366?section=pricing&secure%5Bexpires_at%5D=2026-07-18+07%3A51%3A10+-0500&secure%5Bsession_id%5D=a69e54a5-9ce4-45e6-a603-ecd22914e134&secure%5Btoken%5D=8243058634ca575ecf35a403ffdcf85ba210643407349cd1ea0b8109abcd41be&format=llm_user) ## Bigin by Zoho CRM Integrations - [AiSensy](https://www.g2.com/products/aisensy/reviews) - [Boomerang for Gmail](https://www.g2.com/products/boomerang-for-gmail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - 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Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Gamification **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Bigin by Zoho CRM Alternatives - 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