---
title: Bigin by Zoho CRM Reviews
meta_title: 'Bigin by Zoho CRM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 850 reviews by the users' company size, role or industry
  to find out how Bigin by Zoho CRM works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 850
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Sales Tools
  url: https://www.g2.com/categories/sales-tools
---

# Bigin by Zoho CRM Reviews
**Vendor:** Zoho  
**Category:** [CRM Software](https://www.g2.com/categories/crm)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 850
## About Bigin by Zoho CRM
Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively.



## Bigin by Zoho CRM Pros & Cons
**What users like:**

- Users value the **ease of use** of Bigin by Zoho CRM, making it simple to implement and manage. (256 reviews)
- Users commend Bigin by Zoho CRM for its **simplicity and ease of use** , making it ideal for small businesses. (125 reviews)
- Users praise the **intuitive design** of Bigin by Zoho CRM, highlighting its simplicity and ease of navigation. (107 reviews)
- Users value the **simplicity** of Bigin by Zoho CRM, finding it easy to use and set up for small businesses. (103 reviews)
- Users value the **ease of use and excellent reporting** in Bigin by Zoho CRM, enhancing their management efficiency. (87 reviews)
- Users value the **affordability** of Bigin by Zoho CRM, appreciating its cost-effective solutions for their business needs. (81 reviews)
- Easy Setup (77 reviews)
- Users love the **fantastic user interface** of Bigin by Zoho CRM, which is simple and intuitive to navigate. (73 reviews)
- User-Friendly (72 reviews)
- Helpful (69 reviews)

**What users dislike:**

- Users experience **missing features** in Bigin, such as limited automations and reporting capabilities compared to desktop. (81 reviews)
- Users note the **limited features** of Bigin by Zoho CRM, wishing for more integrations and advanced functionalities. (75 reviews)
- Users face **integration issues** with Bigin, particularly with field mapping and limited functionality when scaling up. (63 reviews)
- Users note that **customization is limited** in Bigin, lacking fields and advanced features found in full CRMs. (63 reviews)
- Users face **limited integrations** in Bigin by Zoho CRM, hindering connectivity with other essential applications. (43 reviews)
- Users find the **limited functionality** of Bigin by Zoho CRM restrictive, impacting automation and pipeline management. (31 reviews)
- Reporting Issues (31 reviews)
- Learning Curve (26 reviews)
- Limited Reporting (22 reviews)
- Tool Limitations (22 reviews)

## Bigin by Zoho CRM Reviews
  ### 1. Excellent CRM for Managing Business Leads Efficiently

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vasudev P. | SEO Analyst, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about Bigin by Zoho CRM?**

What I like best about Bigin by Zoho CRM is its simplicity and ease of use. The interface is clean and intuitive, making it easy for our team to manage leads, track follow-ups, and monitor the sales pipeline without a steep learning curve. Setting up custom pipelines and automations is straightforward, and the email integration helps us keep all customer communication in one place. It has improved our lead management process and ensures that no opportunity is missed.

**What do you dislike about Bigin by Zoho CRM?**

While Bigin meets most of our day-to-day CRM needs, we'd like to see more advanced reporting and dashboard customization options. Some integrations and automation capabilities are more limited compared to enterprise-level CRMs. As our business grows, having more flexible analytics and deeper customization within the platform would make it even better. Overall, these are minor limitations, and the platform continues to offer excellent value for small and growing businesses.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin by Zoho CRM has helped us centralize all our business leads in one place, making it much easier to track inquiries, schedule follow-ups, and manage our sales pipeline. Before using Bigin, it was challenging to keep track of leads across emails, spreadsheets, and different communication channels. Now, our team has complete visibility into every opportunity, which has improved response times, reduced missed follow-ups, and increased overall productivity. It has also made collaboration between our sales and business development teams much more efficient, helping us convert more leads into customers.

  ### 2. Simple and easy to use for our Franchising and consulting business

**Rating:** 4.0/5.0 stars

**Reviewed by:** Juan Luis V. | Partner / Head of Expansion, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 12, 2026

**What do you like best about Bigin by Zoho CRM?**

What I like best about Bigin is that it is simple and easy to use. It helps us keep our leads and follow ups organized without making the process feel heavy. At JLP GLOBAL, it has been useful because we manage different types of opportunities, and Bigin gives us a clear view of where each lead stands and what needs to happen next. For the price, it offers very good value.

**What do you dislike about Bigin by Zoho CRM?**

There is not much we dislike, but some integrations and automations can take a bit of testing to set up correctly. The main CRM is simple and easy to use, but when connecting it with external tools, the process is not always as intuitive. It is not a major issue for us, but it can require some patience during setup.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin is helping us solve the problem of having leads and follow ups spread across different places. Before using it, part of our process depended too much on manual tracking, memory, and checking different tools. Now we have a clearer view of our pipeline, the status of each lead, and the next steps we need to take.

The main benefit is that our follow up process feels more organized and consistent. It helps our team avoid losing opportunities, especially when leads come from different sources like forms, meetings, email, or other channels.

  ### 3. Simple, Intuitive CRM with Great Value and Zoho Ecosystem Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dharamveer p. | Application Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 29, 2026

**What do you like best about Bigin by Zoho CRM?**

What I like best about Bigin by Zoho CRM is its simplicity and ease of use. Unlike many CRM platforms that can feel overwhelming, Bigin provides the essential sales and customer management features in a clean and intuitive interface. Setting up pipelines, tracking leads, and managing customer interactions is straightforward, which helps teams become productive quickly. I also like its integration with the Zoho ecosystem and the value it offers at an affordable price.

**What do you dislike about Bigin by Zoho CRM?**

One limitation is that some advanced CRM features available in larger enterprise solutions are not included. As business requirements grow, certain reporting, automation, and customization capabilities may feel limited. While it is excellent for small businesses, larger organizations with complex workflows might need more advanced functionality.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin by Zoho CRM helps solve the challenge of managing customer relationships and sales activities in an organized manner. Instead of tracking leads and follow ups through spreadsheets or multiple tools, everything is centralized in one platform. This improves visibility into the sales pipeline, reduces missed opportunities, and helps maintain better communication with customers. For me, it has helped streamline lead management, improve follow up consistency, and save time through a more structured sales process.

  ### 4. Affordable CRM for Small Teams with a Strong Integration Ecosystem

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ajay b. | Project Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 03, 2026

**What do you like best about Bigin by Zoho CRM?**

Small teams wanting affordable CRM with Ecosystem + integrations

**What do you dislike about Bigin by Zoho CRM?**

Well some advanced features require add-ons

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin by Zoho CRM has helped us centralize lead management from multiple channels and bring structure to our sales and follow-up process. Previously, inquiries from website forms, social media, WhatsApp, and referrals were managed across different tools, making it difficult to track customer interactions and ensure timely follow-ups.

With Bigin, we are able to organize leads through customizable pipelines, assign ownership to team members, track activities, and maintain visibility into the status of every opportunity. The platform is intuitive, easy to adopt, and well-suited for growing teams that need a simple yet effective CRM solution.

The biggest benefit for us has been improved lead visibility, better follow-up management, and having a single source of truth for customer interactions. As we continue evaluating the platform, we are particularly interested in its integration capabilities and how it can support our business growth across multiple channels.

  ### 5. Bigin simplifies CRM with a clean and focused interface

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jorge A. | UX/UI Designer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 28, 2026

**What do you like best about Bigin by Zoho CRM?**

I love that Bigin eliminates the complexity of traditional CRMs. Its clean interface allows me to focus on what's important: managing families, not sales.

**What do you dislike about Bigin by Zoho CRM?**

Sometimes it is difficult to adapt native terminology (such as 'Deals' or 'Sales') to non-commercial processes, like admission to an educational institution. It would be great to have predefined industry templates to change the language easily.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Before Bigin, the enrollment requests were scattered across emails and spreadsheets, creating visual clutter and the risk of losing vital information from families.

As a designer who values visual organization, Bigin has allowed me to centralize everything and structure a pipeline of 19 specific stages for our educational center. The main benefit is the immediate clarity and the drastic reduction of cognitive load; now I 'see' exactly where each child is in their admission process at a glance, giving me control and peace of mind.

  ### 6. Simple and practical CRM for managing patient follow ups in daily work

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ishan S. | Manager and  Dietician at Chaitanya Homoeo  Clinic,  Medical Store Owner,  Content Creator, Hospital & Health Care, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Bigin by Zoho CRM?**

I work as a Dietician and Nutritionist, manage a homeopathy clinic Where I handle patient consultations and follow ups, and also create health education content online where people reach out to me. What I like best about Bigin is that it keeps things simple but still gives proper control over my daily work. The pipeline view is very useful for me, I can see each patient in different stages like consultation, diet plan, and follow up, so I don’t miss anything. It is not complicated like other CRM tools, I did not feel confused while using it, everything is clear and easy to manage.

i also like that I can keep Notes, set follow up tasks, and track communication in the same place. This helps me during busy hours because I don’t have to check different apps or remember everything manually. It supports my daily work without adding extra load.

Another good thing is that it works smoothly and does not feel heavy. Features are focused and practical, not too many unnecessary options. It fits well for my type of work where I need simple tracking, follow ups, and basic management in one place. Overall it feels more practical and easy compared to bigger CRM tools which are too complex for daily use.

**What do you dislike about Bigin by Zoho CRM?**

I noticed customization feels a bit limited when I try to make very specific changes, like adjusting layout or fields exactly the way I want. For normal daily use it works fine, but for more detailed control it can feel a little restricted. Also on mobile it works well for basic use, but sometimes checking or editing full details on a small screen feels a bit less comfortable, especially when there are more entries. Apart from these small points, it works smooth and supports regular work without any major issue.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

it help me solve the problem of managing patient details and follow ups in one place. Earlier I was keeping things in notes or messages, which was confusing and sometimes I miss follow up. Now with pipeline I can see clearly which patient is in which stage, so my work become more clear. It also help me reduce manual work because I can add tasks and set follow up reminders, so I don’t need to remember everything. This save time and make daily work more smooth.

All details like contact, notes and communication stay in one place, so I don’t have to check different apps again and again. It make my work more organized and easy to handle. Overall it help me manage follow ups better, avoid confusion and keep my daily work simple and under control.

  ### 7. Streamlined Lead Management, Perfect for Small Teams

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jeni J. | Software Dev , Ai Agents Builder, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** May 24, 2026

**What do you like best about Bigin by Zoho CRM?**

I like the simple and user-friendly interface of Bigin by Zoho CRM. The pipeline management feature makes tracking leads and deals very easy and clear. It integrates well with other Zoho applications, which improves workflow efficiency. The automation features save time and help manage customer follow-ups without missing tasks.

**What do you dislike about Bigin by Zoho CRM?**

Some advanced features are limited compared to larger CRM platforms. The customization options for reports and dashboards could be improved further. At times, mobile app performance feels slightly slow when handling multiple updates. Better third-party integrations and more flexible automation options would make it even better.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

I use Bigin by Zoho CRM to organize customer leads and daily sales activities. It helps track deal progress, automate reminders, and centralize customer information, making team collaboration easier and reducing the manual tracking of leads.

  ### 8. Zoho Bigin: Simple Setup, Intuitive Pipeline, and Smooth Lead Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Akshay C. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Bigin by Zoho CRM?**

We recently started using Zoho Bigin CRM for managing enquiries and student interactions at Sankhyiki, and the experience so far has been very smooth.

What we really like about Bigin is its simplicity. Unlike many CRMs that feel complicated and overwhelming, Bigin is extremely easy to set up and start using. The pipeline view makes it very intuitive to track leads from enquiry to conversion, which is very helpful for an education business like ours where we deal with a large number of student queries.

Another great aspect is the integration capabilities with email and other Zoho tools, which makes communication and follow-ups much more organized. The interface is clean, responsive, and easy for the team to adopt without requiring extensive training.

Overall, Zoho Bigin is a great CRM solution for small and growing organizations that want a powerful yet simple system to manage their leads and customer interactions.

Looking forward to exploring more features as we continue using it.

**What do you dislike about Bigin by Zoho CRM?**

As the team grows, it would be helpful to have more advanced integrations and automation features available directly within Bigin without needing to move to a more advanced CRM.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Before using Zoho Bigin, managing student enquiries and follow-ups was becoming difficult as the volume of leads increased. Many conversations were happening across different channels like email, calls, and messages, which made it hard to track where each enquiry stood in the admission process.

Zoho Bigin solves this problem by giving us a structured pipeline to manage all leads in one place. We can easily track every enquiry from the initial student inquiry to final course enrollment, ensuring that no potential student is missed.

The automation and task management features are also very helpful. Follow-ups, reminders, and communication history are all recorded in one system, which saves time and improves team coordination. Instead of manually tracking leads in spreadsheets, we now have complete visibility of our pipeline and can prioritize serious prospects more effectively.

Overall, Bigin is helping us stay organized, respond to student enquiries faster, and improve our lead-to-conversion process. For a growing education business like Sankhyiki, this has been extremely valuable.

  ### 9. Bigin by Zoho CRM: Clean, Fast, and Great Value for Small Businesses

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 17, 2026

**What do you like best about Bigin by Zoho CRM?**

I’ve been using Bigin by Zoho CRM to manage inquiries, trial lessons, follow-ups, teachers, and customer communication for my music school. The user interface is clean, intuitive, and easy to learn. The pipeline view provides an excellent overview of all leads and customer activities.

The integration with email and other Zoho applications works well and helps centralize communication. Performance is fast and reliable, even when managing a large number of contacts and deals.

One of the biggest advantages is the value for money. Compared to larger CRM solutions, Bigin offers the essential CRM features at a very affordable price, making it ideal for small businesses.

The onboarding process was straightforward, and the available help resources made setup easy. The AI and automation features are useful for improving productivity, although some advanced functions are available only in higher-tier plans.

Overall, Bigin strikes an excellent balance between simplicity, customization, and affordability. It has helped me organize my sales process, improve follow-ups, and ensure that no customer inquiry gets overlooked.

**What do you dislike about Bigin by Zoho CRM?**

Some advanced features, reporting options, and automations are only available in higher-tier plans. I would also like more flexibility in customizing layouts, views, and data presentation within the pipeline.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin helps me organize and track all customer inquiries, trial lessons, follow-ups, and sales activities in one place. Before using it, it was easy to lose track of leads or miss follow-up opportunities. Now I have a clear overview of every stage of the customer journey, which improves response times, increases conversions, and saves valuable administrative time.

  ### 10. Simple, Practical CRM That Keeps Outreach Organized from Day One

**Rating:** 5.0/5.0 stars

**Reviewed by:** Harsh S. | Market Intelligence Specialist, Consulting, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 25, 2026

**What do you like best about Bigin by Zoho CRM?**

What I like most about Bigin by Zoho CRM is how simple and practical it feels from day one. I didn’t have to spend time figuring things out it just helped me organise my outreach and keep track of conversations without the usual clutter. The pipeline view, in particular, made it easy to see where things stand and what needs follow-up, which honestly brought a lot more clarity to my day-to-day work.

**What do you dislike about Bigin by Zoho CRM?**

One thing I felt with Bigin by Zoho CRM is that it can feel a bit limited once your work grows beyond basic tracking. It does the essentials really well, but when I needed more detailed insights or customization, I found myself going back to other tools alongside it.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

For me, Bigin by Zoho CRM mainly solved the problem of scattered information and missed follow-ups. Earlier, conversations, contacts, and notes were spread across Excel, emails, and WhatsApp, which made it hard to stay on top of things. Bigin brought everything into one place with a clear pipeline, so I always knew what stage each interaction was in. It’s benefited me by saving time, reducing mental clutter, and making my workflow much more structured and reliable.

  ### 11. Effortless Inventory Management and Mobile Access

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hitesh Y. | Founder , Small-Business (50 or fewer emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Bigin by Zoho CRM?**

I like how Bigin by Zoho CRM helps me manage inventories of properties for resale and maintain a list of prospects. I can create various pipelines depending on location or property type, which is really handy. It's made following up way easier and addressed the issues I had with inventory tracking and task reminders before. I also appreciate the accessibility on the mobile app, which makes my life really helpful. The initial setup was very easy and self-guiding, especially with the sample videos.

**What do you dislike about Bigin by Zoho CRM?**

The improvements can be on the UI. I would say on the color coding and the brightness. At times, it becomes difficult to identify the various sections.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

I use Bigin by Zoho CRM to manage property inventories and prospects easily, creating pipelines by location and type. It solved our issues with follow-ups, inventory tracking, and reminders. I like the mobile app's accessibility which makes life really helpful.

  ### 12. Intuitive, Affordable CRM with Seamless Pipelines and Zoho Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Luciana S. | IT Manager , Health, Wellness and Fitness, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about Bigin by Zoho CRM?**

We have discovered that Bigin by Zoho is a very intuitive and simple to deploy and run application compared with other CRM technologies.
I like the pipeline based interface, which ensures seamless lead tracking, and contracts or deals management 
Bigin by Zoho makes most kf our CRM operations more automated, reducing the manual struggles of handling different workflows
Begin by Zoho demonstrates high affordability, where even start ups find the tool sustainable and attainable.
The integration efficiency that Bigin by Zoho provides is impressive and we don’t need a third party to help us connect it with other Zoho apps

**What do you dislike about Bigin by Zoho CRM?**

Despite Bigin being a simplified CRM application, some advanced enterprise level capabilities are missing and needs to be included 
The app feels basic, unqble to handle complex sales processes

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin has supported us in centralizing all the customer information, giving us a seamless access and solid communication with clients
We have explored the brilliant lead management features that Bigin offers and this makes us improve our sales pipeline 
We no longer require spreadsheet to handle customer records and this brings organization, helping us to do easy follow up 
Bigin foster our team productivity, where it keeps customers motivated and their relationships managed successfully 
We capture or tap all sales opportunities, and this significantly increases our sales revenue

  ### 13. Simple, Efficient CRM for Small Teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Titan s. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 23, 2026

**What do you like best about Bigin by Zoho CRM?**

I really appreciate Bigin by Zoho CRM for its simplicity and easy pipeline management, which helps us handle leads efficiently. The automation features are fantastic, as they reduce manual work by managing reminders and follow-ups automatically. Its simple interface makes it easy for the whole team to use without much training. The initial setup was effortless, allowing us to get started quickly without extensive training or technical support. Using Bigin along with WhatsApp, email tools, and other Zoho applications helps manage communication and customer data more efficiently in one workflow. Switching from spreadsheets and scattered tools to Bigin made our process much more organized and efficient. It's also affordable and very effective for managing leads and the sales process for small to medium-sized teams.

**What do you dislike about Bigin by Zoho CRM?**

Some advanced customization and reporting features could be improved, especially for businesses with more complex sales processes.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

I use Bigin by Zoho CRM to streamline lead management, automate follow-ups, and enhance sales tracking, which saves time and boosts team efficiency. It also solves problems like missed follow-ups and poor team coordination by organizing sales activities and client data efficiently.

  ### 14. Efficient CRM for Small Teams with Room for Growth

**Rating:** 3.5/5.0 stars

**Reviewed by:** Trivane R. | Client Relations Executive, Import and Export, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 16, 2026

**What do you like best about Bigin by Zoho CRM?**

I like Bigin by Zoho CRM for its lightweight and uncomplicated design, which fits perfectly for small import and export teams like ours. Every function is practical and targeted for basic client management needs, without the overwhelming complexity of unnecessary modules. The operation layout is clean and easy to understand, so team members can quickly learn to record client information and update business progress with minimal training. I really value the smart reminder feature that allows me to set follow-up schedules in advance, helping us maintain steady business connections effortlessly. The affordable pricing plan is another big plus, providing all the core tools we need at a reasonable cost and helping us control operating expenses effectively. Additionally, Bigin integrates smoothly with other Zoho applications we sometimes use, making data synchronization simple and efficient. Overall, it is a down-to-earth and user-friendly customer management tool that fully meets our daily overseas business follow-up and client maintenance needs.

**What do you dislike about Bigin by Zoho CRM?**

To begin with, its built-in data statistics and report generation capabilities are far too basic to satisfy our business analysis needs. At present, it only supports several simple fixed data sheets, with no support for flexible multi-dimensional data filtering, segmented customer grouping statistics and visualized business trend charts. We often need to sort out regional client distribution, monthly business inquiry volume, order conversion rate and long-term client cooperation cycle data, yet we cannot directly create these targeted professional reports within the system. We have to manually export all original data and reorganize and calculate everything in spreadsheets afterwards, which wastes a large amount of extra sorting time and lowers our overall work efficiency greatly. Secondly, it lacks targeted functional designs tailored for cross-border foreign trade scenarios. As we are mainly engaged in import and export business, we need to classify clients by different countries, regions and overseas markets, and also distinguish different business types and cooperation levels in batches. However, Bigin does not provide dedicated regional classification tags and unified foreign trade business custom fields, making it difficult for us to quickly screen and manage grouped overseas customers in batches. It also has no special entry to record international shipping terms, customs related information and cross-border quotation rules, so we still have to record these key business details separately elsewhere.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

We use Bigin by Zoho CRM to gather all overseas client profiles, communication logs, quotation records and order progress details into one unified platform. It completely replaces our old way of managing customer resources with scattered local documents and messy spreadsheets. It effectively solves the trouble of confusing client information and hard-to-find historical negotiation records, and the built-in follow-up reminder function keeps us from missing regular client outreach and business follow-up schedules, so we never lose potential business chances easily. It also greatly lowers repeated manual entry work and avoids data sorting mistakes caused by human negligence. Meanwhile, it standardizes our whole sales follow-up workflow, letting every team member keep consistent work norms when dealing with foreign trade clients. Thanks to this tool, we can arrange daily client maintenance plans more reasonably, speed up the progress of business docking and order confirmation, and make our cross-border customer operation and overall team sales work more organized, stable and time-saving.

  ### 15. Simple, Clean CRM with an Easy Setup and Clear Pipeline View

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sabrina S. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2026

**What do you like best about Bigin by Zoho CRM?**

What I like best about Bigin by Zoho CRM is how simple and clean the interface is. I just started using it for my consulting business, and the setup was surprisingly easy. The pipeline view makes it really clear where each lead or client stands, and I didn’t feel overwhelmed trying to learn the system. It feels organized without being complicated, which is exactly what I needed as a small business owner.

**What do you dislike about Bigin by Zoho CRM?**

Since I’m still new to the platform, I’m still exploring some of the more advanced features. At first, it took me a little time to understand how to customize certain fields and workflows the way I wanted. I would love to see even more beginner-friendly walkthroughs for first-time users, but overall the learning curve hasn’t been too bad.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin by Zoho CRM is helping me solve the problem of keeping my leads, follow-ups, and client communication organized in one place. Before using it, I was juggling emails, notes, and spreadsheets, which made it easy to miss small details. Now I can clearly see where every client is in my pipeline and what needs to happen next.

For my consulting business, this is a big benefit because it saves me time and reduces stress. I feel more in control of my workflow, and I’m less worried about forgetting to follow up with a potential client. It’s helping me stay organized and look more professional as I grow.

  ### 16. best crm

**Rating:** 4.0/5.0 stars

**Reviewed by:** raheel a. | IT Officer (Archive Support), Small-Business (50 or fewer emp.)

**Reviewed Date:** July 10, 2026

**What do you like best about Bigin by Zoho CRM?**

We chose Zoho Bigin for a few simple reasons. First, it's genuinely easy to use  our sales team picked it up quickly without needing heavy training. Second, the pricing is reliable and fits well for a growing business like ours, without the complexity or cost of larger CRM systems. And most importantly, it connects seamlessly with Zoho Books, so our sales and accounting data stay in sync no double entry, no manual reconciliation. For a business like Action8 that's scaling and opening a new branch in Riyadh, having sales and finance talk to each other automatically has made a real difference.

**What do you dislike about Bigin by Zoho CRM?**

nothing
 it good esasy to use so every thing is good

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

my sale team working very good now

  ### 17. Easy Setup, Intuitive Pipelines, and Great Value for Small Teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tariq G. | Technical Team Lead, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 06, 2026

**What do you like best about Bigin by Zoho CRM?**

Bigin by Zoho CRM is incredibly easy to set up and use, even for small teams with no technical background. The pipeline management feature is intuitive and visually clear, making it easy to track deals at every stage. I love how it integrates seamlessly with other Zoho products and popular tools like Google Workspace and Outlook. The mobile app is also very responsive and lets me manage my contacts and pipelines on the go. Overall, it offers great value for the price, especially for small businesses looking for a capable yet affordable CRM solution.

**What do you dislike about Bigin by Zoho CRM?**

The reporting and analytics features could be more advanced — they feel a bit basic compared to full-scale CRMs. Additionally, customization options for fields and workflows are somewhat limited, which can be a challenge as the business grows. Customer support response times can occasionally be slow, and some integrations with third-party tools outside the Zoho ecosystem require extra setup. It would also be helpful to have more automation capabilities built into the base plan.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Before using Bigin, managing customer contacts and tracking sales deals was scattered across spreadsheets and email threads, making it difficult to stay organized. Bigin centralized all our contact management and deal tracking in one place, which significantly improved team visibility and follow-up consistency. It has helped us shorten our sales cycle by ensuring no leads fall through the cracks. The pipeline view gives us a clear picture of where each deal stands, and automated reminders help the team stay on top of tasks. Overall, it has made our small sales team more productive and organized without requiring a steep learning curve.

  ### 18. Get sales moving forward with Bigin CRM

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 15, 2026

**What do you like best about Bigin by Zoho CRM?**

Bigin by Zoho CRM provides a simplified platform that focusses on a streamlined sales pipeline and is ideal for small to medium size businesses. The customization is easy and workflows reduce duplication and unnecessary manual entry of new leads, detailed contact information and marketing / sales follow-up. Onboarding is easy and Bigin support is excellent, providing a personalized and knowledgeable experience. Bigin by Zoho CRM is also part of the Zoho ecosystem of business application making it easy to integrate with expanded business features (ie. you can easily migrate to Zoho CRM Plus for more enterprise features designed for large business needs). 

Key Features are:
Automation of lead capture and sales / marketing follow-up.
Easy customization of your sales process and CRM data.
Easy to use interface for both mobile and desktop
Reliable software that is easy to use and no down-time
Integrations with Zoho apps and 3rd party apps
Excellent technical support that is personalized to your business
Reduced cost for CRM without losing features.

I highly recommend Bigin by Zoho CRM

**What do you dislike about Bigin by Zoho CRM?**

Bigin CRM is best suited for small to medium size businesses with a focus on capturing new leads and sales progress (deal progression). Great introduction to using a CRM for those who haven't used a CRM in the past.
Less appropriate for large enterprises with more complex business needs

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin by Zoho CRM helps automate, streamline and manage our lead capture, sales process, customer data and business communications.

  ### 19. Simple Setup, Handy Calling & Email Templates with a Great On-the-Go App

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jon J. | Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 10, 2026

**What do you like best about Bigin by Zoho CRM?**

It's simple, easy to set up, and offers calling and email capabilities. I do like the email templates which should make it easy to send introduction emails to my contacts. I also like that there is an app which I can use when I am on the go.

**What do you dislike about Bigin by Zoho CRM?**

I think the calls feature should be more prominent. I have to click through several screens just to see a record of all the calls both inbound and outbound.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

It is helping my business stay organized as I prospect people and get new customers.

  ### 20. Minimalist, Customizable CRM That Makes Client Tracking Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** Diego D. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 25, 2026

**What do you like best about Bigin by Zoho CRM?**

Recently, our small business needed a better way to manage a growing volume of clients, so we turned to the Bigin by Zoho platform. We really liked its minimalist interface, the number of functions that can be customized, and how its workflows connect to help us monitor and track everything more easily. We highly recommend it—it’s worth trying and putting into operation.

**What do you dislike about Bigin by Zoho CRM?**

If you need a more robust platform, you may find it a bit limited when it comes to the number of users it supports.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

I manage my clients through an integrated platform that’s handled by multiple teams across the company, which makes administration more coordinated and easier to keep track of.

  ### 21. Intuitive, Easy-to-Set-UpThe Perfect "Vertical" CRM for SMEs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 26, 2026

**What do you like best about Bigin by Zoho CRM?**

Bigin by Zoho CRM is an outstanding solution for freelancers and small to medium-sized enterprises (SMEs). What I like best is how incredibly easy it is to set up and start using immediately; unlike more complex CRMs, it doesn't require a steep learning curve. The interface is intuitive, making it simple to manage contacts and track deals through the pipeline. It offers exactly the right balance of features without being overwhelming, providing a streamlined workflow that significantly boosts productivity for smaller teams.

**What do you dislike about Bigin by Zoho CRM?**

While Bigin is very easy to integrate with Google Workspace, I feel that some of the synchronization features could be even more advanced. For instance, more granular control over how specific data fields map between Google Contacts and the CRM would be a great addition. It works well for basic needs, but as a power user, I would love to see deeper automation options within the Google ecosystem to further minimize manual data entry.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin solves the primary challenge of fragmented communication by centralizing all client interactions in one place. The most significant benefit for me is the ability to use custom fields to tailor the platform to my specific business needs. This flexibility allows me to create a 'vertical' tool perfectly aligned with my daily activities, ensuring that no detail is lost. It has transformed a general CRM into a bespoke solution that makes tracking leads and managing professional outreach much more efficient and organized.

  ### 22. Simple, Intuitive CRM with a Smooth Mobile App for Small Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2026

**What do you like best about Bigin by Zoho CRM?**

What I like most about Bigin is its simplicity. The pipeline view is very intuitive and makes it easy to track leads and follow-ups without any confusion. The mobile app is smooth and helps us update stages, add notes, and manage client conversations on the go. It gives us the structure of a proper CRM without unnecessary complexity, which is perfect for a small team.

**What do you dislike about Bigin by Zoho CRM?**

There’s very little to dislike, but I’d like to see more flexibility in automation and reporting as the business grows. Some advanced workflows and deeper dashboard customization would be helpful. That said, Bigin is clearly designed to stay simple, and for most small teams, it works very well as it is.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin helps us solve the problem of unstructured lead and follow-up management. Earlier, leads were spread across spreadsheets, WhatsApp, and emails, which made it easy to miss follow-ups and lose visibility. Bigin brings everything into one clear pipeline, so we always know where each lead stands.

It also improves response time. With the mobile app and call/WhatsApp-friendly workflow, we can update records and follow up instantly, even while on the move. This has made our process faster, more organized, and more professional.

Overall, Bigin gives us clarity and consistency in managing leads and clients, helping us convert better without adding complexity to our daily workflow.

  ### 23. Simple, Excel-Free Data Tracking That Works Well for Small Teams

**Rating:** 3.0/5.0 stars

**Reviewed by:** Sahin A. | Software Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Bigin by Zoho CRM?**

instead of making excel sheets, this is a better choice. I managed the data pipeline, the interface is quite simple so it was easy to understand how to use it. tracking was easy. i didn't needed any heavy training to use it. for my small team, it was very good.

**What do you dislike about Bigin by Zoho CRM?**

the customization options were limited, like i cant use it for big team or heavy data. it was not for complex reporting.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

this crm made easy to track the follow ups specially. earlier i had to maintain the data in excel which was time taking plus remembering the flow that how & where the data is stored. but in this CRM case it became easy to track the data , followups. it reduced my manual work by automating it. instead of updating data manually again & again, it helpmed me to repeat the routine activities.

  ### 24. Easy, Clean UI That Powers Custom Pipelines and Automation for Small Businesses

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ramchandra S. | Senior Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 21, 2026

**What do you like best about Bigin by Zoho CRM?**

For small businesses, this is a very easy and useful software. Its simple, clean UI helps any admin create and customize pipelines, fields, rules, dashboards, and automated flows. Overall, it feels like a powerful tool, and it fulfills the basic needs of micro and small businesses. That said, it still needs improvement around user permissions and the dashboard charts, especially when using pipeline filters.

**What do you dislike about Bigin by Zoho CRM?**

The storage is very limited, and the record data allowance is also low for a Premier account.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Manual data entry in an Excel file, and then compiling the data. Live data reporting.

  ### 25. A Practical CRM for Growing Sales Teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Omar A. | Chief Executive Officer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 31, 2026

**What do you like best about Bigin by Zoho CRM?**

Bigin is perfect for small and growing sales teams that need to organize leads and follow-ups fast. For example, when we receive inquiries from WhatsApp, email, and website forms, Bigin gives us one clean place to log each lead, assign it to a salesperson, and track it through stages like New → Contacted → Proposal → Closed. No more guessing who owns what.

It’s also great for service-based businesses (consulting, agencies, IT services, real estate, training centers) where deals depend heavily on follow-ups and relationship history. Having notes, tasks, and reminders tied to each contact prevents lost opportunities and improves response time.

**What do you dislike about Bigin by Zoho CRM?**

reporting and analytics are quite basic. While they are fine for tracking simple pipelines and activities, they lack deeper insights such as advanced forecasting, custom dashboards, and complex performance metrics. For data-driven decision making, this can feel restrictive.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

First, the interface is simple and intuitive. A new user can understand how to add a lead, move it through stages, and set a follow-up task in minutes, not days. There is no heavy training required, which removes the biggest barrier to CRM adoption.

Second, daily tasks are fast and frictionless. Updating deal stages, adding notes, and checking reminders feels natural instead of like “extra work.” This is why the team opens Bigin every day instead of avoiding it like complex enterprise CRMs.

Third, it strikes a smart balance between power and simplicity. You get pipelines, contacts, tasks, and reports without being overwhelmed by endless settings and technical configurations.

  ### 26. Clean, Intuitive CRM That Balances Power and Simplicity for Growing Sales Teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alpha E. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 30, 2026

**What do you like best about Bigin by Zoho CRM?**

What I like best about Bigin is how it simplifies the core CRM experience without sacrificing functionality. The user interface is clean and intuitive, so our team adopted it quickly with minimal training. Pipelines and contact management are easy to customize, which helps us track deals more effectively and stay organized. Automation features—like follow-up reminders and task scheduling—save time and ensure no leads slip through the cracks. Overall, Bigin provides the right balance of power and simplicity at a price that makes sense for a small or growing sales team.

**What do you dislike about Bigin by Zoho CRM?**

While Bigin is great for basic CRM needs, it sometimes feels limited when our processes become more advanced. The reporting capabilities are fairly basic compared to more robust tools, so we occasionally hit a ceiling when we want deeper analytics or custom dashboards. Some integrations—especially with third-party sales and marketing tools—aren’t as seamless or extensive as we’d like, meaning we need workarounds for a few workflows. Additionally, a few features that are standard in larger CRMs (like advanced automation or predictive lead scoring) aren’t available yet. Overall, these limitations are expected given Bigin’s focus on simplicity, but they can be noticeable as a business grows.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Before adopting Bigin, we struggled with scattered lead information, inconsistent follow-ups, and a lack of visibility into our sales pipeline. Leads were often lost in spreadsheets, WhatsApp chats, and notes, which made forecasting and accountability difficult. Bigin solved these issues by centralizing contacts, deals, and communication in one place, giving our sales team a clear view of where every lead stands and what actions are next. As a result, we’re closing deals faster, reducing response times, and improving team coordination. Automations like follow-up reminders and task scheduling ensure nothing falls through the cracks. Overall, the benefit has been a more organized, predictable sales process that helps us convert more leads with less effort.

  ### 27. Intuitive, Feature-Rich Tool for Marketing

**Rating:** 4.0/5.0 stars

**Reviewed by:** ALOK D. | Mr. Alok Dhanuka, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 19, 2026

**What do you like best about Bigin by Zoho CRM?**

I really like the ease of using Bigin by Zoho CRM. It offers a lot of features that make marketing easy for me. It helps me keep track of important leads and ensures I don't miss out on them. I can also monitor the performance of my staff efficiently. The initial setup was quite easy because there was a proper demo provided to us, making it easier to use.

**What do you dislike about Bigin by Zoho CRM?**

currently nothing as such as i have just started using it

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin by Zoho CRM helps me keep track of bios and do timely follow-ups. It makes marketing easy, ensures I don't miss important leads, and allows me to monitor my staff's performance.

  ### 28. Easy Setup, Strong Automation, and Great Value CRM for SMEs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vijay V. | Co-Founder, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 19, 2026

**What do you like best about Bigin by Zoho CRM?**

We use Bigin both internally for our digital marketing agency and for managing our clients’ leads—and it has been a great experience so far.

Bigin is extremely easy to set up and use, even for non-technical teams. The interface is clean, intuitive, and focuses on what SMEs actually need, without unnecessary complexity.

What really stands out is the affordable pricing combined with strong automation capabilities. From lead tracking and follow-ups to basic workflow automations, Bigin helps streamline daily operations and saves a lot of manual effort.

For small and medium businesses looking for a simple CRM with room to automate and scale, Bigin is a very practical choice. It delivers excellent value for money and fits perfectly into a growing business environment.

**What do you dislike about Bigin by Zoho CRM?**

It dont have the market place like Zoho CRM to connect with other applications

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Easy to manage leads and set pipelines at affordable cost

  ### 29. Good Basics, But Feedback Feels Repetitive and Needs More Detail

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 10, 2026

**What do you like best about Bigin by Zoho CRM?**

Zoho Bigin has helped us better organize our sales process and track leads more efficiently. The platform is user-friendly and affordable, while still offering the essential CRM features a growing business needs. Deal tracking, follow-up reminders, and customer management are straightforward, simple to use, and effective. Overall, it’s a great CRM for small and medium-sized businesses.

**What do you dislike about Bigin by Zoho CRM?**

Zoho Bigin has helped us organize our sales process more effectively and track leads with greater efficiency. The platform is user-friendly and affordable, yet it still provides the essential CRM features a growing business needs. Deal tracking, follow-up reminders, and customer management are straightforward and easy to use, and they work well in day-to-day workflows. Overall, it’s a strong CRM option for small and medium-sized businesses.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Zoho Bigin has helped us organize our sales process more effectively and track leads with greater efficiency. The platform is user-friendly and affordable, yet it still provides the essential CRM features a growing business needs. Deal tracking, follow-up reminders, and customer management are straightforward and easy to use, and they work well in day-to-day workflows. Overall, it’s a strong CRM option for small and medium-sized businesses.

  ### 30. Clean, Lightweight CRM with an Intuitive Pipeline and Fast Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 25, 2026

**What do you like best about Bigin by Zoho CRM?**

Bigin platform's best aspect is that it's very clean and lightweight when compared to other traditional CRM. Their interface is very intuitive, and their pipeline approach is very easy to visualise deals and track progress through the entire deal lifecycle journey. And also, this platform's initial setup is very quick, minimal and easier.

Being a part of the Zoho ecosystem, it has a wide range of integration tools available and has efficient email and automation workflows.

**What do you dislike about Bigin by Zoho CRM?**

Though this platform is very simple, it will be a bit limited when the business is planning for expansion in the digital space. And some advanced features, such as detailed reporting, complex workflows, and deep customization are not as strong as other full-scale CRM. For larger datasets and multi-layered sales processes, this platform is a bit restrictive.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin solves the problem of handling CRM complexity for small businesses. It also provides me a structured way to manage leads, deals and customer interactions. From organising the sales pipeline to tracking the entire customer communication in a single place. This platform helps our sales team to make sure on the customer follow-ups.

  ### 31. Poor Response Documents Lost

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 25, 2026

**What do you like best about Bigin by Zoho CRM?**

I am disappointed with Zoho. During the migration process handled by your team, all our data was lost, and the issue was not even acknowledged or accepted properly. There was also no proper channel or support system to address this concern effectively.

**What do you dislike about Bigin by Zoho CRM?**

What I dislike about Bigin by Zoho CRM is the poor migration support. During the migration process handled by the Zoho team, all our data was lost, and the issue was neither properly acknowledged nor resolved. On top of that, there was no proper channel to escalate or address the problem effectively, which made the experience very disappointing.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

I am disappointed with Zoho. During the migration process handled by your team, all our data was lost, and the issue was not even acknowledged or accepted properly. There was also no proper channel or support system to address this concern effectively.

  ### 32. Bigin Keeps CRM Simple, Powerful, and Easy to Set Up

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 24, 2026

**What do you like best about Bigin by Zoho CRM?**

I like how Bigin keeps CRM simple but powerful—its clean UI, customizable pipelines, and built‑in automations make it easy to track deals, activities, and contacts without the bloat of an enterprise tool. It’s quick to set up, integrates well enough for a small team, and the pricing makes it an easy win for managing a lightweight but organized sales process.

**What do you dislike about Bigin by Zoho CRM?**

I dislike that Bigin’s simplicity can feel limiting as your process grows—reporting and automation are more basic than full CRMs, and some integrations require workarounds or extra tools, which adds friction once you try to scale beyond a small, straightforward pipeline.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin gives me a simple, central place to track contacts, pipelines, and activities instead of juggling spreadsheets and notes. I can see exactly where each deal stands, automate basic follow‑ups, and keep a clean history of interactions, which has made my workflow more organized and helps me move opportunities forward faster with fewer things slipping through the cracks.

  ### 33. Simple and flexible CRM to organize the sales pipeline of an SME

**Rating:** 4.0/5.0 stars

**Reviewed by:** Eminsur S. | Gerencia de Operaciones, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 06, 2026

**What do you like best about Bigin by Zoho CRM?**

What I like most about Bigin is its simplicity and clarity. It allows you to design custom pipelines and organize the business process without the complexity of larger CRMs, making it easier for the team to adopt. It is very useful for SMEs that need to organize their sales pipeline, centralize information, and improve opportunity tracking. The customization of stages and fields allows it to be adapted to real processes without overwhelming users.

**What do you dislike about Bigin by Zoho CRM?**

Some advanced features, such as mandatory rules by stage or more complex automations, are not available in the free plan, which somewhat limits the full evaluation in the initial trial. For teams with very complex processes, it may fall short without upgrading to paid plans.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin helps resolve the lack of order and visibility in the commercial process. It allows you to know at what stage each opportunity is, improve tracking, and avoid losses due to lack of control, which benefits both sales and management.

  ### 34. Bigin Zoho CRM Gives Full Lead and Pipeline Visibility for Sales Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aman J. | Senior Sales Representative, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 03, 2026

**What do you like best about Bigin by Zoho CRM?**

Best Part of Bigin Zoho CRM Is it givesyou every detail of your lead start with new customer and which SQL MQL Plus how many leads are there in your pipeline 
Plus overall monthly closure 
What ever a salesperson need from platform it fullfill that requirement

**What do you dislike about Bigin by Zoho CRM?**

As Bigin Zoho CRM is designed for small business so when business start growing a user  can be feel restrictive as you might be looking for advance feature AI Automation some customisation & Much more

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

I believe that, for the price it comes at, it is very cost-effective for small businesses. Instead of managing data in Excel sheets—where you might sometimes miss a follow-up—Bigin helps you stay on track with your leads and clients.

  ### 35. Follow-Up Reminders Make Bigin by Zoho CRM Stand Out

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shourya T. | Personal Brand, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 02, 2026

**What do you like best about Bigin by Zoho CRM?**

I love the follow-up reminder feature in Bigin by Zoho CRM. It's something I use a lot, and it really helps me remember to follow up on tasks, which I used to forget before. The initial setup was also pretty easy, and they were supportive, even jumping on a call with me, which I appreciated.

**What do you dislike about Bigin by Zoho CRM?**

i like the software i love it

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

I use Bigin by Zoho CRM to manage customer relationships and track sales activities. It organizes client information, tracks progress of deals, reminds me to follow up, and tags leads, preventing me from forgetting follow-ups.

  ### 36. Simple and Easy-to-Use CRM for Managing Leads and Pipelines

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mahesh  K. | Data Research Executive, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 16, 2026

**What do you like best about Bigin by Zoho CRM?**

Bigin by Zoho CRM is easy to understand and quick to start with. The pipeline view makes it simple to track leads and see progress clearly. I liked how it keeps data organized and helps with follow-ups through reminders. It’s a practical tool for learning how CRM and lead management work in real scenarios without being too complex.

**What do you dislike about Bigin by Zoho CRM?**

One thing I noticed is that while Bigin is great for basic CRM needs, it can feel a bit limited when you try to explore more advanced features. Some customization options and detailed reporting capabilities are not as extensive compared to more advanced CRM platforms.

Also, it may take a little time to fully understand certain features in the beginning, especially if you are new to CRM tools. However, for learning and managing simple workflows, it still works well overall.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin by Zoho CRM helps in organizing lead data and avoiding confusion that usually happens when information is scattered across different sources. Before using it, tracking interactions and follow-ups was not very structured, which made it difficult to understand the status of each lead.

With Bigin, everything is available in one place through the pipeline view, making it easier to monitor progress and manage tasks. It also helps in setting reminders and keeping track of activities, which improves consistency in follow-ups. This has helped me better understand how lead management and basic CRM processes work in a more organized and efficient way.

  ### 37. Affordable, Feature-Rich CRM That Fits a Small Business Budget

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 22, 2026

**What do you like best about Bigin by Zoho CRM?**

The features and the pricing is very suitable for my small business. It's a CRM that is able to connect with a lot of tools that I use without breaking the bank

**What do you dislike about Bigin by Zoho CRM?**

Just concern about how new it is. Worried that it may be a product that they drop after a few years.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

There's a lot of CRMs out there and the good ones that can integrate with a lot of tools are really expensive and tend to be limited for the first tier paid plan, Bigin provides all that at a very reasonable price for small businesses like mine

  ### 38. Bigin’s Fast, Intuitive CRM with a Standout Pipelines View and Mobile App

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ujjwal A. | Founding Team Member, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about Bigin by Zoho CRM?**

Coming from a CTO background, I appreciate how Bigin strips away the unnecessary complexity of enterprise CRMs. It’s built for speed. The UI is intuitive enough that my team didn't need a month of onboarding to get moving. The "Pipelines" view is particularly clean, making it easy to track lead flow without the clutter. For a founder, the mobile app is a standout—it actually works well for managing deals on the go.

**What do you dislike about Bigin by Zoho CRM?**

While it’s perfect for small teams, the automation capabilities are a bit "lite" compared to its bigger brother, Zoho CRM. If you have highly complex, multi-stage workflows or need deep custom logic, you’ll hit a ceiling relatively quickly. Also, while the integrations within the Zoho ecosystem are seamless, connecting to some third-party niche tools sometimes requires more Zapier/middle-man work than I’d like.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

As a founder of multiple startups, the biggest challenge is always centralizing communication. Bigin solves the "spreadsheet chaos" problem. It gives us a single source of truth for every prospect interaction. The benefit is clear: better conversion rates because nothing falls through the cracks, and a significantly lower TCO (Total Cost of Ownership) compared to HubSpot or Salesforce for the specific stage of business we are in.

  ### 39. Uncomplicated, Robust CRM—Great Value

**Rating:** 3.5/5.0 stars

**Reviewed by:** Digital C. | Head of Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 14, 2026

**What do you like best about Bigin by Zoho CRM?**

It is uncomplicated and robust CRM tool to use for mid size or smaller organizations.

**What do you dislike about Bigin by Zoho CRM?**

Could have a few more features included like Zoho CRM itself, but in this price, it is complete in itself.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

It helped us to automate our most of the sales system as well as task management.

  ### 40. The best lightweight CRM for small businesses wanting to move away from spreadsheets and launch fast

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zaher H. | Tech Operations Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 25, 2025

**What do you like best about Bigin by Zoho CRM?**

We have been using Zoho Bigin to streamline our operations, and honestly, it has been a breath of fresh air. The interface is incredibly clean and user-friendly; unlike bulky enterprise CRMs, Bigin doesn't require a steep learning curve. My team was able to pick it up in a single afternoon.

**What do you dislike about Bigin by Zoho CRM?**

1. Customization limits: There are some limits on customization that can be slightly frustrating. For example, you are limited to a certain number of custom fields per module, you can't add sections to group the data points, you can't customize the data view (rearrange the fields in the layout),  you can't create multiple layouts under modules, etc.

2. The native webforms are a bit too basic for my liking. They lack conditional logic (e.g., showing or hiding questions based on a previous answer) and do not have built-in translation features for multi-language support.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Before Bigin, our data was scattered across spreadsheets, emails, and sticky notes. Bigin solved this by giving us a centralized "360-degree view" of our business. Now, when I open a contact, I see everything in one place: emails, files, past tasks, notes, and related records.

The standout feature for us is the "Pipelines." We don't just use it for sales; we’ve set up different pipelines for various business functions (like customer onboarding and order tracking), which keeps everything organized in distinct stages. The mobile app is also seamless—it’s fully functional and mirrors the web version perfectly, allowing us to manage deals while on the move without any friction.

  ### 41. Trialling Begin Premier

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 12, 2024

**What do you like best about Bigin by Zoho CRM?**

I am revisiting Bigin after trying it out several years ago. What attracts me is the built-in telephony and the workflows, all available at a very attractive price. I am comparing Bigin (again) vs a sales CRM like close.com (which is very expensive: $100/month/user). I will only be managing 200–300 business clients.

**What do you dislike about Bigin by Zoho CRM?**

You cannot do Marketing Campaigns in Bigin. For that you have to log into Zoho CRM; then sync Bigin to Zoho Campaigns; then learn how to use Zoho Campaigns.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Outbound sales and marketing campaign, conversion to customers inside CRM, onboarding

  ### 42. Visual, Intuitive Pipeline Management That Keeps Sales Organized

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 02, 2026

**What do you like best about Bigin by Zoho CRM?**

The pipeline management is highly visual and intuitive. It’s lightweight, quick to deploy, and simple enough that the team genuinely wants to use it every day. Overall, it helps keep our entire sales process disciplined, consistent, and well organized.

**What do you dislike about Bigin by Zoho CRM?**

Bigin is purposefully lightweight, which is its main selling point, but it also means it lacks some of the advanced workflow automations and complex custom module building found in full-suite enterprise CRMs.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

The visual pipeline helps us structure our sales process perfectly, ensuring our team focuses on qualifying prospects and building relationships step-by-step rather than rushing the sale. It keeps our daily operations organized and disciplined.

  ### 43. Lightweight, Highly Customizable Zoho Suite — Ideal Salesforce Alternative for SMBs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christopher K. | Sales Account Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 30, 2026

**What do you like best about Bigin by Zoho CRM?**

Lightweight yet highly customizable, it suits small- and medium-sized companies. The whole Zoho Suite is a good alternative to Microsoft and other big-tech providers.

**What do you dislike about Bigin by Zoho CRM?**

Doesent fit to products or services with a lot of custom information who need to be reported/analyzed

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

good overview and very intuitive. It is easy to work with.

  ### 44. Super Easy Setup with Excellent API Connectivity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Priyank M. | Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 16, 2026

**What do you like best about Bigin by Zoho CRM?**

API Connectivity is very good! Super easy to set it up!

**What do you dislike about Bigin by Zoho CRM?**

There are very few custom fields that you can create in free trial.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Its helping my business get track all my leads in one place and my team is effectively working on leads.

  ### 45. Radical Simplicity with an Intuitive Timeline, Built-In Telephony, and Email Sync

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Bigin by Zoho CRM?**

Radical simplicity. I love that I didn't need a consultant to set this up. The built-in telephony and email sync mean I don't have to jump between five different tabs to talk to one customer. It keeps everything in one 'timeline' view which is very intuitive.

**What do you dislike about Bigin by Zoho CRM?**

The search function can be a bit finicky if you don't have the exact spelling of a contact, and I wish there were more custom fields available on the entry-level tier.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Lead leakage. Before Bigin, follow-ups were falling through the cracks. Now, the automated reminders ensure I never miss a 'dead' deal that just needs a nudge.

  ### 46. Convenient CRM with Helpful Email and Reminder Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 26, 2026

**What do you like best about Bigin by Zoho CRM?**

To be honest this is the first CRM I'm using but its definitely more convenient that Google Sheets. You can automate actions such as emails and reminders. As you'd expect, it has a dashboard to show you to display KPIs and the like.

I booked a 30-minute demo and their Presales Engineer was helpful in showing me how to use it. I think there's still a lot of features to discover.

**What do you dislike about Bigin by Zoho CRM?**

In terms of implementation and integration, the importing is a little complicated when it comes to field mapping. The modules (Companies, Contacts, Deals), could be a streamlined a little more. For our intents and purposes, it would be much more useful to have them all in the same block of information rather than separating them, but I do understand that this compartmentalisation is essential for some businesses.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Dashboards to easily present KPIs and conversion rates. Automations reduces the need for human intervention and makes the whole workflow smoother.

  ### 47. The "Simplicity" Angle: Bigin by Zoho CRM: Simple, Effective, and Budget-Friendly.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jeyanthi S. | Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about Bigin by Zoho CRM?**

What I like best about Bigin is its simplicity and clean interface, which makes it incredibly easy to set up without technical help. The visual drag-and-drop pipelines are great for tracking deals, and the built-in telephony and WhatsApp integration keep all communications in one place.

**What do you dislike about Bigin by Zoho CRM?**

Customization: Too rigid for complex workflows or unique data fields.
Reporting: Basic dashboards; lacks deep, advanced analytics.
Scalability: Not built for massive databases or large, multi-department teams.
Missing Features: No dedicated "Leads" module or advanced email sequences.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin by Zoho CRM is primarily designed to solve the problem of spreadsheet chaos and expensive complexity.

For a business, it provides:

Centralized Communication: Consolidating emails, calls, and WhatsApp into one screen so no follow-up is missed.

Visual Clarity: Moving from messy lists to a drag-and-drop pipeline to see exactly where deals stand.

Process Automation: Saving time by automating repetitive tasks like sending welcome emails or updating deal stages.

Mobility: A high-quality mobile app that allows for managing a database and closing deals while on the go.

The core benefit is increased productivity without the steep learning curve of a "pro" CRM.

  ### 48. Perfectly Easy to Use for Small Businesses

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anja B. | Self Employed, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 12, 2026

**What do you like best about Bigin by Zoho CRM?**

Very easy to handle for small businesses perfect

**What do you dislike about Bigin by Zoho CRM?**

Nothing to dislike at the moment, I am very happy with it.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

I am a one man business and need to have an overview over my clients their dogs names and sickness but also I need to have new business partners which I can both handle with different piplines

  ### 49. Simple, Easy-to-Use CRM That Streamlines Leads and Daily Sales.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Print K. | Business Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 22, 2026

**What do you like best about Bigin by Zoho CRM?**

We are using Zoho Bigin CRM for Print Kendr and overall it is good for managing leads and daily sales activities. The interface is simple and easy to understand, which helps our team to start quickly without much training. Pipeline management and task tracking are useful for our sales process.

**What do you dislike about Bigin by Zoho CRM?**

We are using Zoho Bigin CRM for Print Kendr and overall it is good for managing leads and daily sales activities.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

However, some advanced features are limited, and customisation options are basic. For a growing business, we may need more flexibility in future.

  ### 50. Effortless CRM for Small Teams—Streamlined, Intuitive, and Powerful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sergei S. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2025

**What do you like best about Bigin by Zoho CRM?**

Zoho Bigin is a lightweight, easy‑to‑use CRM that works very well for small sales teams and replaces messy Excel sheets and messenger threads. As a user, I find several things especially useful: the visual pipeline with simple drag‑and‑drop stages, clear deal visibility at each step, and convenient contact cards where all information, emails, tasks, notes, and files are stored in one place. Built‑in calling and communication, basic automation for follow‑ups and routine tasks, plus a solid mobile app help keep the sales process organized without adding extra complexity.

The main advantages of Zoho Bigin are its focus on small businesses, straightforward interface, and quick onboarding for the team. It has an affordable pricing model with a free plan, supports multichannel communication and integrations, and can scale with the company when you are ready to move to the full Zoho CRM ecosystem.

**What do you dislike about Bigin by Zoho CRM?**

I have thoroughly reviewed it and found no drawbacks.

**What problems is Bigin by Zoho CRM solving and how is that benefiting you?**

Bigin by Zoho CRM solves several key problems in customer and sales management. First, it simplifies contact and deal management by consolidating all essential information in one place, helping to avoid losing clients and respond quickly to requests. Second, its visual sales pipeline allows easy tracking of each lead's status and identifying stages where extra effort is needed to close deals. Automation of routine tasks and reminders saves time and reduces the risk of missing important follow-ups.

For me, Bigin brings value by increasing sales team efficiency, improving process organization, and providing quick access to necessary information. Its intuitive interface makes onboarding new employees and daily use straightforward. As a result, sales control improves, and revenue grows due to timely customer interactions and transparent reporting.


## Bigin by Zoho CRM Discussions
  - [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) - 2 comments, 1 upvote
  - [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) - 2 comments
  - [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) - 1 comment

- [View Bigin by Zoho CRM pricing details and edition comparison](https://www.g2.com/products/bigin-by-zoho-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-19+08%3A37%3A05+-0500&secure%5Bsession_id%5D=e6f674ea-1594-411f-905a-c1876bbf9510&secure%5Btoken%5D=130eeaaeed68936210905d649da030d333017547f4a4e4bfeafaf22ab03db919&format=llm_user)
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## Bigin by Zoho CRM Features
**Sales Force Automation**
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
- Desktop Integration
- Product & Price List Management
- Quote & Order Management

**Marketing Automation**
- Email Marketing
- Campaign Management
- Lead Management
- Marketing ROI Analytics

**Integrated Workflows**
- Task Management
- Email Tracking/Automation
- Calls and Voice
- Other Outreach Options 
- CRM Integration
- Calendar
- Shared Records

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Email Tracking**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Sales Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Outbound Call Tracking**
- Autonomous Task Execution
- Natural Language Interaction

**Customer Support**
- Case Management
- Customer Support Portal
- Knowledge Base
- Call Center Features
- Support Analytics

**Data Sourcing**
- Data Sourcing
- Exporting & Sharing Data
- Multi-Device Data Visualization
- Interactive Dashboards
- Data Segmentation

**Calling**
- Record Calls
- Generate Location
- Call Types
- Click-to-Call
- Auto Dialer

**Analytics**
- Open Rates

**Incentives**
- Badges
- Triggers
- Commission Calculator
- Leaderboards

**Repeatability and Reportability**
- Content Management
- Workflow Management
- Workflow Performance
- Gamification

**Reporting & Analytics**
- Reporting
- Dashboards
- Forecasting

**Predictive Analytics**
- Lead Scoring
- Opportunity Scoring
- Risk Analysis
- Live Forecasting

**Contacts**
- Personalization
- Information Locater
- Record Prospect Data

**Customizations**
- Email Platform Integration
- Email Scheduling
- Notifications
- Email Categorization
- Templates

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting

**AI and Automation**
- Lead Prioritization
- Lead Scoring
- Best Time of Day Scheduling
- Buyer Intelligence
- Machine Learning

**Mobile & Social**
- Social Collaboration Features
- Social Network Integration
- Mobile User Support

**Sales Management**
- Live Pipeline Management
- Sales Gamification
- Account-Based Analytics
- Activity Tracking

**Insights**
- Notes
- Daily Summary
- Automated Voicemails
- Automated Emails
- Sorts Prospects
- Automated Note Taking

**Administrative**
- Integration
- Employee Structure

**Platform**
- Customization
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Document & Content Mgmt.
- Performance and Reliability

**Agentic AI - Sales Engagement**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications

**Agentic AI - CRM**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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