The Top 20 Conversation Intelligence Software for Small-Business

Check out this list of the top Conversation Intelligence Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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Fathom

100

Overall Satisfaction Score

100

Top Industries of Reviewers:

Marketing and Advertising

31%

Computer Software

28%

Consulting

23%

Professional Training & Coaching

18%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.4

9.7

Fireflies.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Consulting

33%

Marketing and Advertising

28%

Information Technology and Services

21%

Computer Software

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.7

9.4

Ease of Setup

Average: 9.5

9.6

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.4

9.3

Enthu.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

29%

Outsourcing/Offshoring

29%

Computer Software

29%

Financial Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.5

10.0

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.5

10.0

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

10.0

Substrata

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

38%

Information Technology and Services

34%

Accounting

17%

Consumer Services

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.7

9.1

Ease of Setup

Average: 9.5

9.6

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.4

9.7

Spiky

Overall Satisfaction Score

Top Industries of Reviewers:

Consulting

29%

Computer Software

29%

Marketing and Advertising

24%

Financial Services

19%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.4

9.6

Balto

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

36%

Insurance

25%

Financial Services

25%

Education Management

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.5

9.7

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.7

Ease of Admin

Average: 9.4

9.3

Kixie PowerCall & SMS

Overall Satisfaction Score

Top Industries of Reviewers:

Insurance

33%

Information Technology and Services

22%

Financial Services

22%

Marketing and Advertising

22%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.5

9.9

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

9.6

WhatConverts

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

75%

Automotive

Business Supplies and Equipment

Construction

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

10.0

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.5

9.7

Quality of Support

Average: 9.5

10.0

Ease of Admin

Average: 9.4

9.7

Grain

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

51%

Information Technology and Services

20%

Marketing and Advertising

17%

Consulting

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.8

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.7

9.9

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.4

9.8

#10

Sybill.ai

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Marketing and Advertising

20%

Management Consulting

16%

Information Technology and Services

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.7

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.5

9.9

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.4

9.4

#11

MeetGeek

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

45%

Computer Software

25%

Consulting

17%

Professional Training & Coaching

13%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.5

9.4

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.4

9.2

#12

Capturi

Overall Satisfaction Score

Top Industries of Reviewers:

Oil & Energy

33%

Telecommunications

33%

Consumer Services

22%

Business Supplies and Equipment

11%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.7

10.0

Ease of Setup

Average: 9.5

9.8

Quality of Support

Average: 9.5

9.9

Ease of Admin

Average: 9.4

9.7

#13

Avoma

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

50%

Information Technology and Services

23%

Marketing and Advertising

22%

Financial Services

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.7

9.5

Ease of Setup

Average: 9.5

8.9

Quality of Support

Average: 9.5

9.4

Ease of Admin

Average: 9.4

9.1

#14

tl;dv

Overall Satisfaction Score

Top Industries of Reviewers:

Marketing and Advertising

39%

Computer Software

29%

Information Technology and Services

16%

Consulting

16%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.5

9.5

Quality of Support

Average: 9.5

9.5

Ease of Admin

Average: 9.4

9.6

#15

Gong

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

61%

Information Technology and Services

22%

Marketing and Advertising

10%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.3

Meets Requirements

Average: 9.5

9.4

Ease of Doing Business With

Average: 9.7

9.0

Ease of Setup

Average: 9.5

8.6

Quality of Support

Average: 9.5

9.2

Ease of Admin

Average: 9.4

9.0

#16

Apollo.io

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

32%

Marketing and Advertising

32%

Information Technology and Services

27%

Construction

10%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.0

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.7

9.3

Ease of Setup

Average: 9.5

8.9

Quality of Support

Average: 9.5

9.0

Ease of Admin

Average: 9.4

9.3

#17

Jiminny

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

57%

Information Technology and Services

27%

Marketing and Advertising

11%

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.2

Meets Requirements

Average: 9.5

9.1

Ease of Doing Business With

Average: 9.7

9.6

Ease of Setup

Average: 9.5

9.1

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.4

9.2

#18

Dialpad Support

Overall Satisfaction Score

Top Industries of Reviewers:

Financial Services

25%

Information Technology and Services

25%

Consumer Services

25%

Insurance

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.5

9.5

Ease of Doing Business With

Average: 9.7

9.3

Ease of Setup

Average: 9.5

9.3

Quality of Support

Average: 9.5

9.8

Ease of Admin

Average: 9.4

8.5

#19

Chorus by ZoomInfo

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

64%

Information Technology and Services

20%

Marketing and Advertising

Internet

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.6

Meets Requirements

Average: 9.5

9.3

Ease of Doing Business With

Average: 9.7

9.7

Ease of Setup

Average: 9.5

9.2

Quality of Support

Average: 9.5

9.3

Ease of Admin

Average: 9.4

9.6

#20

InMoment Experience Improvement (XI) Platform

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

54%

Information Technology and Services

21%

Internet

17%

Education Management

Ratings from Reviews (out of 10):

Ease of Use

Average: 9.5

9.5

Meets Requirements

Average: 9.5

9.6

Ease of Doing Business With

Average: 9.7

9.8

Ease of Setup

Average: 9.5

9.4

Quality of Support

Average: 9.5

8.9

Ease of Admin

Average: 9.4

9.8

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