Our Insider experience has been very positive. We use their Mobile & Web Suite along with Web Push, InStory, email, and Architect. We have used gamification templates such as “wheel of fortune” or “Swipe” to significantly improve our lead generation strategies and increase user engagement. In only 4 months we have seen an 8.6x ROI and a 9.6% CR uplift with Insider. The Smart recommendations are one of our strongest features, we have also gotten amazing results here.
The team at Insider has made using the platform stress-free. We have constant support from them and they will always go over and above to make sure we can put out ideas into motion to get the best results in our campaigns. We really appreciate that Insider listens to our product recommendations and they are willing to improve based on customer feedback.
On the whole, this is a hugely scalable, always evolving, cross-channel platform that is easy to use and very effective. Review collected by and hosted on G2.com.
We know that this is currently under development, but we would love to be able to use several images per thumbnail on InStories, right now we can only use one. Review collected by and hosted on G2.com.
1,092 out of 1,093 Total Reviews for Insider
Overall Review Sentiment for Insider
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The Insider platform excels easy to implement Google Tag Manager Integration and with support from their technical team, our integration was super smooth. Their Architect and Personalisation modules are next level with easy to use drag and drop campaigns builder. We use Insider daily basis to pull all the reporting in live to make data driven descion and build future campaign ideas. Review collected by and hosted on G2.com.
Although the assistance from Insider is excellent, it would have been nice to have longer onboarding session to cover various modules. They did provide online guides and PDF with other important information to understand all their products. Review collected by and hosted on G2.com.
Insider has a number of features and products which we love however, I must say that their support team is brilliant and probably the best in the business when it comes to going over and beyond for their clients. Review collected by and hosted on G2.com.
We have mentioned to our account managers that we would Insider to expand their Web templates selection as well as making the template builder /Onsite Experiment module to be a bit more intuitive i.e. Someone with 0 or Little knowledge of coding should be able to easily create a web template. Review collected by and hosted on G2.com.
We have been using many tools from Insider such as Onsite, WebPush, and Smart Recommender. Though all the tools we have used are best in their own right and we intend to use a couple of more tools in the near future, my personal favorite is the Smart Recommender. It's truly transformed the user experience, and now we are able to showcase exactly what they wish to see which nudges their sweet spot and we are able to get conversions in a jiffy. Review collected by and hosted on G2.com.
Understanding the capability of various tools and utilizing them to their full potential sometime, however the Insider support team helped us navigate through these and in a short span of time we were able to leverage the tools to our advantage. Review collected by and hosted on G2.com.
Insider brings together global knowledge and local expertise and combines them effortlessly. Our account managers at Insider bring us the best of global insights and best practices, and we enjoy the localized expertise from their team in our country. This is all that any marketer could ask for.
Next is the technology and platform - which are easy to use and set up and meet all the requirements. The product is truly great and the team's support makes it a wonderful overall experience! Review collected by and hosted on G2.com.
When it comes to messaging features, we would love to see more functionality for the Facebook business. We think there is scope to add more exciting features and rich messaging options for Facebook messenger. Review collected by and hosted on G2.com.
Insider is a very potent, all-in-one platform that functions smoothly like clockwork. It has proven highly capable and effective for us, and we have witnessed consistent growth in CTR using their Smart Recommender. Revenue from these clicks make up almost 24% of the overall website revenue, so we are quite happy with the growth we have achieved using Insider.
The team has also been very helpful in shaping an O2O strategy that works. The biggest advantage that we have had from using Insider is how we now have to use only one platform to carry out many different marketing functions as opposed to separate individual tools that are hard to keep track of. By eliminating these silos in our work flow, Insider has effectively made our marketing team more productive and efficient.
Insider’s Customer Data Platform has helped us integrate data that existed in silos and bring it into one central location from where we could gain actionable insights to launch campaigns across channels. The CDP has been central to all our business functions and has helped us improve the cross-channel experience for our users. Review collected by and hosted on G2.com.
It takes a fair amount of back and forth between our team and Insider’s to finalize email campaigns. This is something we would like to see improved. It would be great if we're able to build campaigns on our without needing too much support. Review collected by and hosted on G2.com.
-Impressive capabilities to personalize recommendations. We have found a perfect tool that auto-optimizes product recommendations for every customer.
-Insider’s Instory tool provides us the best way to highlight personalized products as soon as the user lands on the home page.
-We can create hyper-personalized stories and recommendations to faster product discovery. Review collected by and hosted on G2.com.
Sometimes it’s hard to enable the custom web templates along with Insider’s existing templates. We would appreciate it if we have a function of “import-your-design” for the web templates. Review collected by and hosted on G2.com.
Insider’s AI-powered Smart recommender was perfectly optimized with our website and kept users on it by delivering results that were relevant to their searches. Also, if there wasn’t enough data to evaluate users' behavior it showed some outcomes that they would appreciate rather than not offering any result. This retained our customer's interest in us and helped our team to create an enriching experience for them that drove our engagement rate and ultimately worked to rapidly sell our products. Review collected by and hosted on G2.com.
The algorithm was flawless, but we required some help getting accustomed to the platform. Their customer support team worked parallelly with us to guide us to newer features and capabilities that were in line and allowed us to fully utilize the tool's features. Review collected by and hosted on G2.com.
I feel Insider is a powerful tool and helped us in addressing various challenges in the past month. I just love the fact that the Insider team is so supportive and suggested that we should use AI-powered user segmentation to personalize our home page for different audience segments. We are delivering a tailored experience for every customer who is visiting our website. Review collected by and hosted on G2.com.
Migration was smooth, and the Insider team prepared onboarding personalized to our business and needs. But it would have been great if we could complete the onboarding a little early. Review collected by and hosted on G2.com.
The capabilities of Insider’s products are extremely impressive. We found it simple to integrate numerous tools to accomplish segmentation, thanks to the flexibility and user-friendliness of the technology. This enabled us to engage the right customer audiences with the right messages to maximize revenues.
Additionally, the support team at Insider impressed us greatly with their combination of extensive global experience and local market knowledge. We highly recommend Insider to any company seeking to enhance its channels. Review collected by and hosted on G2.com.
We’ve had a great experience so far but feel that the price could be adjusted more based on revenue. Moreover, there are no direct ROI measurement dashboards on the panel, which would have definitely been helpful. Review collected by and hosted on G2.com.
It is easy for us to create fully connected journeys for users across different channels and provide them with personalized experiences through price-drop and back-in-stock notifications. Insider’s advanced version of A/B testing provides outstanding and accurate results. Review collected by and hosted on G2.com.
We are using Web Suite and Architect tools, and both have different analytics dashboards. It would be good to have one consolidated dashboard that would help us make better marketing decisions. Review collected by and hosted on G2.com.
