Video Reviews
Great system, needs some kinks worked out
353 Weave Reviews
Overall Review Sentiment for Weave
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The best feature about weave is the text messaging system, it's live texting as if you were using your own phone, it has emojis too which is pretty cool. Something very nice about weave too is that it connects to our ehr software which sends out appointment to our patients either thru text or email as long as we have their correct contact information on file. Also because weave is connected to our system, when a patient calls their name and information pops up on the weave screen which makes it easier for us to identify the patient and pull their file quickly. It also shows us our appointment book which is very neat because weave has an app you can download on your phone and use even from home! Review collected by and hosted on G2.com.
The top complaint i have a about weave is that it does not make voice recorded calls for example if a patient has an appointment tomorrow and they don't have a mobile device or an email weave does not have a system to which they call the home phone instead with a recorded message to remind the patient of their appointment, and i think that is essencial because not everyone likes texting and not everyone uses emails either, so that one down side to weave. Review collected by and hosted on G2.com.
This customer outreach / VOIP software syncs to several practice management softwares and can be set up to do several things automatically. It is also awesome how when a client calls their info pops up on my screen. I can now see, for example, my schedule on my mobile device. Review collected by and hosted on G2.com.
Currently there are no available e-mail campaigns, but I believe that that feature is coming. Also, Weave does not make automated phone calls, just e-mails and text messages. It is hard for weave to interface when when you are not server based. Review collected by and hosted on G2.com.
The upsides are composing assessments and analysis of several courses under one roof. Review collected by and hosted on G2.com.
If you do not know where each assessment belongs it can get confusing. Review collected by and hosted on G2.com.
My office recently was introduced to weave and we love how we can just text patients instead of calling them and leaving voicemails. I also really like how it is connected to our phones so we can automatically match the phone number to the patient. Review collected by and hosted on G2.com.
There is nothing I dislike about the app. I thoroughly enjoy using this app. Review collected by and hosted on G2.com.
Phone system integrates with our Dental management software so caller ID will show upcoming appointments, past due invoices, reminders, etc. when patient calls Review collected by and hosted on G2.com.
Customer service is slow at times but they do get you answers Review collected by and hosted on G2.com.
I like how I can text patients instead of calling and leaving a voicemail. Review collected by and hosted on G2.com.
There isn't anything I dislike. i just wish I could automatically log in because I usually forget. Review collected by and hosted on G2.com.
Being able to send business text messages to patients, having caller ID show up on the computers, being able to listen to voicemail on the computer rather than the phone. Review collected by and hosted on G2.com.
Sometimes the system goes down and when that happens all the phone lines go down which is a huge problem for patient communication. Review collected by and hosted on G2.com.
Interoffice chat available making communications between employees easier with out having to pick up the phone. Review collected by and hosted on G2.com.
Customer service is AWFUL. All communications must be scheduled. Office is 2 months in and not all phones work STILL. Review collected by and hosted on G2.com.
