# Best HIPAA Compliant Messaging Software

  *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)*

   Healthcare practices need a secure way to efficiently communicate with their patients using convenient pieces of technology while remaining in compliance with industry standards and regulations. HIPAA compliant messaging software facilitates that need. HIPAA compliant messaging can take the form of secure text messaging, email, or other common methods of transmission. HIPAA compliant messaging applications can be used between physicians and patients, as well as between healthcare professionals for efficient cross-clinical communication.

HIPAA compliant messaging solutions exist either as a standalone messaging tool or bundled within compound solutions, such as [medical practice management software](https://www.g2.com/categories/medical-practice-management), [patient engagement software](https://www.g2.com/categories/patient-engagement), or [clinical communication and collaboration software](https://www.g2crowd.com/categories/clinical-communication-and-collaboration). Any healthcare specialty can take advantage of HIPAA compliant messaging tools.

To qualify for inclusion in the HIPAA Compliant Messaging category, a product must:

- Provide healthcare organizations and patients with a means of secure, interactive communication
- Comply with HIPAA regulations
- Have the capability to be used on a variety of mobile devices or cloud technologies
- Adhere to industry compliance and standards such as HIPAA (Health Insurance Portability and Accountability Act) and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems)




  
## How Many HIPAA Compliant Messaging Software Products Does G2 Track?
**Total Products under this Category:** 121

### Category Stats (May 2026)
- **Average Rating**: 4.42/5
- **New Reviews This Quarter**: 87
- **Buyer Segments**: Small-Business 79% │ Mid-Market 19% │ Enterprise 2%
- **Top Trending Product**: StoriiCare (+0.025)
*Last updated: May 18, 2026*

  
## How Does G2 Rank HIPAA Compliant Messaging Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 10,700+ Authentic Reviews
- 121+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
## Which HIPAA Compliant Messaging Software Is Best for Your Use Case?

- **Leader:** [Weave](https://www.g2.com/products/weave-weave/reviews)
- **Highest Performer:** [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews)
- **Easiest to Use:** [Paubox](https://www.g2.com/products/paubox/reviews)
- **Top Trending:** [Raintree Systems](https://www.g2.com/products/raintree-systems/reviews)
- **Best Free Software:** [Paubox](https://www.g2.com/products/paubox/reviews)

  
---

**Sponsored**

### StoriiCare

StoriiCare is an AI-powered EHR and care management platform for adult day care centers, assisted living providers, and care homes. Trusted by over 300 care providers across 11 countries, it combines clinical documentation, private pay and Medicaid billing, and family engagement in one easy-to-use system. Care staff use StoriiCare to document care digitally, replacing paper records and reducing administrative time. Administrators gain real-time oversight across their organization. Families stay informed and connected to their loved ones through activity updates and shared care profiles. StoriiCare includes Skye, a built-in AI agent designed for care environments. Skye helps staff draft progress notes, identifies patterns in care data, and guides teams through documentation workflows. No technical expertise is required. On the clinical side, StoriiCare covers the full care lifecycle. Teams can complete care assessments, manage individualized care plans, record medication administration, log ADLs, write progress notes, and report incidents and falls. Every record is stored securely and accessible in real time. For billing, StoriiCare supports both private pay and Medicaid reimbursement. Providers can generate invoices, track attendance, manage authorization limits, and produce documentation needed for claims, all within the same platform used for care delivery. StoriiCare is used by adult day programs, memory care communities, residential care homes, and other community-based providers. It is recognized by Software Advice as Most Recommended and Best Customer Support, and is known for its ease of use, 50-plus features, and responsive support team.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1617&secure%5Bdisplayable_resource_id%5D=1617&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1617&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=53002&secure%5Bresource_id%5D=1617&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fhipaa-compliant-messaging&secure%5Btoken%5D=d5ac7e5e97ff0e9f40344279dc5a8dced1748f3ad0f70641216786d1261f5b02&secure%5Burl%5D=https%3A%2F%2Fstoriicare.com%2Fdemo&secure%5Burl_type%5D=book_demo)

---

  ## What Are the Top-Rated HIPAA Compliant Messaging Software Products in 2026?
### 1. [Weave](https://www.g2.com/products/weave-weave/reviews)
  Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 416
**How Do G2 Users Rate Weave?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10)

**Who Is the Company Behind Weave?**

- **Seller:** [Weave](https://www.g2.com/sellers/weave)
- **Company Website:** https://www.getweave.com
- **Year Founded:** 2008
- **HQ Location:** Lehi, Utah
- **Twitter:** @getweave (2,014 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1271877/ (1,144 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Office Manager, Owner
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 91% Small-Business, 7% Mid-Market


#### What Are Weave's Pros and Cons?

**Pros:**

- Ease of Use (87 reviews)
- Communication (71 reviews)
- Text Messaging (67 reviews)
- Patient Communication (66 reviews)
- Texting Communication (53 reviews)

**Cons:**

- Technical Issues (40 reviews)
- Messaging Issues (22 reviews)
- Communication Issues (21 reviews)
- Connectivity Issues (21 reviews)
- Limited Features (21 reviews)

### 2. [Paubox](https://www.g2.com/products/paubox/reviews)
  Paubox is a HIPAA compliant email security platform designed for healthcare organizations. It provides outbound email encryption and AI-powered inbound email protection, helping organizations safeguard protected health information (PHI) without changing how staff or patients use email. Email remains a critical communication tool in healthcare, but standard platforms like Google Workspace and Microsoft 365 are not HIPAA compliant on their own. Paubox makes compliance automatic and enhances security to defend against evolving phishing and malware attacks, all while maintaining a seamless user experience. Paubox serves small to mid-sized healthcare organizations, clinics, and IT teams seeking reliable compliance, reduced risk, and simple management. Key capabilities: - Automatic outbound encryption: Every message is encrypted by default; recipients read emails directly in their inbox, without portals or passwords - AI-powered inbound email security: Detects and blocks phishing, spoofing, and malware using generative AI analysis - Seamless integration: Works with Google Workspace, Microsoft 365, and Microsoft Exchange without new workflows or domain changes - Compliance and control: Supports HIPAA compliance and minimizes human error in handling PHI - Additional tools: Archiving, Data Loss Prevention, Paubox Email API, and Paubox Marketing Benefits: - Simplifies compliance management and reduces IT workload - Improves patient and staff experience with frictionless secure email - Strengthens protection against modern email threats Paubox enables healthcare organizations to confidently use email as a secure, compliant, and user-friendly communication channel, eliminating guesswork for staff and helping IT teams protect against data breaches and compliance risk.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 549
**How Do G2 Users Rate Paubox?**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.9/10 (Category avg: 9.1/10)

**Who Is the Company Behind Paubox?**

- **Seller:** [Paubox](https://www.g2.com/sellers/paubox)
- **Year Founded:** 2015
- **HQ Location:** San Francisco, CA
- **Twitter:** @PauboxHQ (16,587 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4821384/ (45 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, CEO
  - **Top Industries:** Mental Health Care, Hospital & Health Care
  - **Company Size:** 83% Small-Business, 15% Mid-Market


#### What Are Paubox's Pros and Cons?

**Pros:**

- Ease of Use (218 reviews)
- Security (176 reviews)
- Customer Support (147 reviews)
- Email Security (139 reviews)
- Setup Ease (138 reviews)

**Cons:**

- Expensive (51 reviews)
- Email Issues (32 reviews)
- Difficult Setup (25 reviews)
- Email Encryption Issues (18 reviews)
- Encryption Issues (13 reviews)

### 3. [iPlum](https://www.g2.com/products/iplum/reviews)
  Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage. Whether you're confirming appointments, coordinating care, or handling sensitive information, it ensures your communication stays private and compliant. What's more, we designed the product for modern teams and solo practitioners, Set business hours, auto-reply to missed texts, route calls using custom phone trees and extensions. All built to meet the demands of regulated industries. Whether you’re in healthcare, finance, or law, we can helps you streamline communication, protect client data, and stay compliant—without the complexity of legacy systems.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 198
**How Do G2 Users Rate iPlum?**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 8.9/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.1/10 (Category avg: 9.1/10)

**Who Is the Company Behind iPlum?**

- **Seller:** [iplum](https://www.g2.com/sellers/iplum)
- **Company Website:** https://iplum.com
- **Year Founded:** 2015
- **HQ Location:** Santa Clara, US
- **Twitter:** @iPlumApp (105 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9999628/ (7 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Therapist, Owner
  - **Top Industries:** Mental Health Care, Health, Wellness and Fitness
  - **Company Size:** 94% Small-Business, 2% Enterprise


#### What Are iPlum's Pros and Cons?

**Pros:**

- Ease of Use (104 reviews)
- HIPAA Compliance (52 reviews)
- Privacy (40 reviews)
- Easy Setup (38 reviews)
- Text Messaging (38 reviews)

**Cons:**

- Texting Issues (28 reviews)
- Call Issues (25 reviews)
- Complex Processes (21 reviews)
- Lack of Intuitiveness (19 reviews)
- Call Functionality Issues (18 reviews)

### 4. [Curogram](https://www.g2.com/products/curogram/reviews)
  Curogram is an all-in-one, HIPAA-compliant patient engagement and communication platform that seamlessly integrates with virtually any Electronic Medical Record (EMR) . Designed for medical offices, it simplifies front-office operations, boosts revenue, and significantly enhances the patient experience


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 94
**How Do G2 Users Rate Curogram?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.9/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10)

**Who Is the Company Behind Curogram?**

- **Seller:** [Curogram](https://www.g2.com/sellers/curogram)
- **Company Website:** https://curogram.com/
- **Year Founded:** 2016
- **HQ Location:** Newport Beach, US
- **LinkedIn® Page:** https://www.linkedin.com/company/curogram/ (97 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Office Manager
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 69% Small-Business, 12% Mid-Market


#### What Are Curogram's Pros and Cons?

**Pros:**

- Ease of Use (34 reviews)
- Communication (23 reviews)
- Patient Communication (22 reviews)
- Efficiency (19 reviews)
- Customer Support (18 reviews)

**Cons:**

- Texting Issues (5 reviews)
- Inadequate Reporting (4 reviews)
- Messaging Issues (4 reviews)
- Poor Integration (4 reviews)
- Poor Reporting (4 reviews)

### 5. [Connecteam](https://www.g2.com/products/connecteam/reviews)
  Connecteam is a mobile-first workforce management app featuring a robust set of tools designed to help organizations with deskless teams improve communication, retain staff, and drive operational efficiency. Connecteam allows managers to put their business processes on autopilot and focus on business growth while also freeing up employees to be more productive, professional, and satisfied. At the heart of Connecteam lies a powerful suite of tools for scheduling, time tracking, task management, communication, HR processes, and training—all built for the realities of frontline teams. Whether you need to create complex shift schedules, automate payroll-ready timesheets, distribute company announcements, or onboard new hires at scale, Connecteam brings everything under one intuitive app. Save time and increase productivity with AI assisted scheduling, mobile-first custom checklists, forms, and reports; Track work hours with GPS time clock; Simplify employee communication, enhance professional skills with mobile courses (AI powered course content creator), manage daily tasks and so much more, all in one app. Connecteam AI helps you work faster and smarter than humanly possible, while keeping it simple: -AI Agent : Just ask your AI sidekick in chat. From stock info to safety steps, manuals, or care procedures, employees get instant spot-on answers, pulled straight from your in-app resources. No delays, no guesswork. -Auto scheduling : Your team schedule’s fully covered in seconds. AI puzzles availability, roles, fairness, and requirements with expert precision. The result? Reliable schedules, happier employees, and no admin hassle. -AI course creation: Turn any training topic into a full course. Just describe the subject and AI instantly builds a pro-level course, ready to go. Your team, trained the way you need, to the standard you expect. -File to Form: Digitize forms in a snap - upload a file or take a photo of any paper form. AI turns it into a fillable version your team can complete wherever they are. Easy for them, efficient for you. -AI updates and feed: Level up every update - write clear team updates that land. AI enhances your message and auto-translates it into each employee’s preferred language. Everyone stays aligned, nothing gets misinterpreted. -Speech to text: Fill forms, hands-free - simply speak into forms. AI captures, summarizes, and sorts your team’s input on the spot, without them having to look down or slow down. No distractions, no delays—just clear, accurate reporting. Additionally, ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO).


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 3,487
**How Do G2 Users Rate Connecteam?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.4/10 (Category avg: 9.1/10)

**Who Is the Company Behind Connecteam?**

- **Seller:** [Connecteam](https://www.g2.com/sellers/connecteam)
- **Company Website:** https://connecteam.com
- **Year Founded:** 2015
- **HQ Location:** New York, NY
- **Twitter:** @ConnecteamApp (1,238 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10591384/ (520 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, Manager
  - **Top Industries:** Construction, Retail
  - **Company Size:** 83% Small-Business, 14% Mid-Market


#### What Are Connecteam's Pros and Cons?

**Pros:**

- Ease of Use (2137 reviews)
- Features (1202 reviews)
- Scheduling (1105 reviews)
- Team Collaboration (886 reviews)
- User-Friendly (878 reviews)

**Cons:**

- Missing Features (624 reviews)
- Limited Features (568 reviews)
- Scheduling Issues (416 reviews)
- Improvement Needed (374 reviews)
- Not User-Friendly (353 reviews)

### 6. [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews)
  Secure data directly from your inbox with Virtru. Users can easily encrypt emails and attachments with just one click, protecting sensitive data such as personally identifiable information (PII), intellectual property, and other regulated information. Seamlessly integrating with platforms like Gmail and Microsoft Outlook, Virtru empowers organizations to meet compliance requirements for HIPAA, GDPR, CJIS, CMMC 2.0, ITAR and other data privacy regulations, without disrupting existing workflows. Virtru provides full control over email content even after it’s been sent. Users can set expiration dates, revoke access, and track where emails are shared, ensuring total visibility and control over sensitive information. With granular access control and audit trails, Virtru simplifies data protection for enterprises and small businesses alike. Ideal for industries such as healthcare, financial services, government, and education, Virtru empowers your teams to confidently share sensitive information without sacrificing security.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 403
**How Do G2 Users Rate Virtru Email Encryption?**

- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10)

**Who Is the Company Behind Virtru Email Encryption?**

- **Seller:** [Virtru](https://www.g2.com/sellers/virtru)
- **Company Website:** https://virtru.com
- **Year Founded:** 2012
- **HQ Location:** Washington, DC
- **Twitter:** @virtruprivacy (1,790 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/virtru/ (229 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Administrative Assistant, IT Manager
  - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
  - **Company Size:** 45% Mid-Market, 37% Small-Business


#### What Are Virtru Email Encryption's Pros and Cons?

**Pros:**

- Ease of Use (80 reviews)
- Security (78 reviews)
- Encryption (66 reviews)
- Email Encryption (56 reviews)
- Secure Communication (45 reviews)

**Cons:**

- Email Issues (55 reviews)
- Email Encryption Issues (44 reviews)
- Access Issues (29 reviews)
- Encryption Issues (26 reviews)
- Access Limitations (20 reviews)

### 7. [Klara](https://www.g2.com/products/klara/reviews)
  Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 105
**How Do G2 Users Rate Klara?**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.3/10 (Category avg: 9.1/10)

**Who Is the Company Behind Klara?**

- **Seller:** [Klara](https://www.g2.com/sellers/klara)
- **Company Website:** https://www.klara.com/
- **Year Founded:** 2013
- **HQ Location:** New York, NY
- **LinkedIn® Page:** https://www.linkedin.com/company/getklara/ (94 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 72% Small-Business, 21% Mid-Market


#### What Are Klara's Pros and Cons?

**Pros:**

- Communication (24 reviews)
- Ease of Use (21 reviews)
- Patient Communication (18 reviews)
- Texting Communication (12 reviews)
- User Interface (11 reviews)

**Cons:**

- Limited Features (6 reviews)
- Communication Issues (5 reviews)
- Messaging Issues (5 reviews)
- Search Issues (5 reviews)
- Limited Messaging Features (3 reviews)

### 8. [Practice Better](https://www.g2.com/products/practice-better/reviews)
  Practice Better is the leading all-in-one practice management software solution designed to help health and wellness professionals streamline their operations and enhance client support. Our comprehensive platform caters to a diverse range of practitioners, including nutritionists, therapists, coaches, therapists, chiropractors, fitness trainers, and more, providing them with the tools necessary to manage their practices efficiently and effectively. Practice Better serves both solo practitioners and larger group practices across the globe. By offering a centralized, all-in-one EHR solution. With our user-friendly interface, Practice Better allows practitioners to focus more on their clients and less on administrative tasks, ultimately leading to improved client outcomes and satisfaction. Key features of Practice Better include appointment booking, billing management, telehealth capabilities, and client engagement tools. The appointment booking system enables practitioners to manage their schedules seamlessly, reducing the likelihood of double bookings and missed appointments. Practice Better Payments simplifies invoicing and payment processing, allowing professionals to track their finances with ease. Additionally, the telehealth functionality provides a secure platform for virtual consultations, ensuring that practitioners can connect with clients regardless of location. Another significant aspect of Practice Better is its client engagement tools, which include customizable client portals and online programs or courses. These features empower practitioners to create personalized experiences for their clients, fostering a sense of community and support. By offering resources like educational materials and progress tracking, practitioners can enhance the overall client experience and encourage adherence to wellness plans. Overall, Practice Better stands out in the practice management software category by providing a comprehensive suite of features tailored specifically for health and wellness professionals. Our focus on improving practice management, client support, and engagement allows practitioners to scale their businesses effectively while delivering better outcomes for their clients. The platform not only simplifies daily operations but also enhances overall quality of care, making it an invaluable tool for those in the health and wellness industry.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 296
**How Do G2 Users Rate Practice Better?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.6/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.6/10 (Category avg: 9.1/10)

**Who Is the Company Behind Practice Better?**

- **Seller:** [Green Patch Inc](https://www.g2.com/sellers/green-patch-inc)
- **Company Website:** https://practicebetter.io/
- **Year Founded:** 2014
- **HQ Location:** Toronto, ON, CA
- **Twitter:** @thatcleanlife (4,786 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/16034130 (86 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, Registered Dietitian
  - **Top Industries:** Health, Wellness and Fitness, Alternative Medicine
  - **Company Size:** 96% Small-Business


#### What Are Practice Better's Pros and Cons?

**Pros:**

- Ease of Use (74 reviews)
- Features (57 reviews)
- Efficiency (42 reviews)
- Easy Integrations (34 reviews)
- Integrations (31 reviews)

**Cons:**

- Missing Features (37 reviews)
- Limited Features (26 reviews)
- Not User-Friendly (17 reviews)
- Integration Issues (16 reviews)
- Expensive (13 reviews)

### 9. [Buzz Medical Messenger](https://www.g2.com/products/buzz-medical-messenger/reviews)
  Buzz® from Skyscape® is the ultimate all in one HIPAA-compliant texting and clinical collaboration telehealth platform for healthcare stakeholders, administrators, and providers. Buzz streamlines patient care and coordination, delivers cost savings, enhances staff satisfaction, and has been shown in case studies to bolster Medicare Star Ratings. Buzz offers the simplicity of instant messaging to harness the familiarity of the everyday texting (SMS or iMessage) to get HIPAA-compliant texting combined with powerful features like document sharing, e-signatures, tele-health and AI integration with Skyscape's trusted clinical library for effective collaboration. The result is a fully customizable, HIPAA-secure platform that makes care coordination and patient communication effortless and secure. Healthcare providers can use Buzz on mobile devices or web browsers interchangeably. \*\* Proof Points - Enhanced Patient Satisfaction & Business Outcomes Buzz streamlines administrative tasks, allowing for greater patient volume without increased administrative strain. Patient onboarding becomes seamless, involving simple steps like creating group texts for efficient communication across multiple providers. A testament to Buzz's impact? One home healthcare provider expanded their patient base by 33%, with only a 10% staffing increase in one year. In multiple case studies, the healthcare agency increased the Medicare CMS Star rating - in one case from 2.5 to 5! These ratings reflect heavily on quality of care and patient satisfaction. Buzz enhances both with open lines of communication and real-time case management. With features like BuzzLink, care teams can connect with their patients via secure messages or video or phone calls securely backed by Buzz servers. \*\* Streamlined Paperwork for Staff Buzz incorporates the document workflow, including the annotation and digital signatures, to enable working with Adobe PDF or Microsoft Office documents without leaving the platform. Powerful Group management, referral management, and the real-time coordination of staff members reduce hassles and improve the organization's efficiency. Innovative integration of telephony, video calls, bulk messaging, fax, and email routing to groups and patient communication makes the platform appealing to all staff within an organization. \*\* Integrated Communication Channels In addition to providing intuitive 1:1 and Group channels of communication to share messages, reports, documents, X-rays, audio, videos, and more, Buzz is unique in aggregating all traditional forms of communication like fax, telephony with virtual bi-directional phone and caller ID capability, live video for telehealth, emails, and SMS to offer a unique all-in-one platform. All the information is readily available on the Buzz Platform for instant access. \*\* Perfect EHR Companion Buzz also provides easy, effective bi-directional integration with EHRs (EMRs) such as PointClickCare, Epic, Homecare Homebase, AdvancedMD, and many more. It presents information about patients in a conversational style, making access to vital patient data—medications, progress notes, allergies, immunizations, directives, etc.—a one-touch process. Conversations between providers and families can be seamlessly integrated as notes in the patient record. Buzz doesn't just make healthcare more efficient; it redefines it. With Buzz, your organization can manage additional patients cost-effectively while improving communication among staff and customers. For more information or to access this transformative software, visit https://buzz.skyscape.com. Explore the future of healthcare with Buzz.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 88
**How Do G2 Users Rate Buzz Medical Messenger?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind Buzz Medical Messenger?**

- **Seller:** [Skyscape®](https://www.g2.com/sellers/skyscape)
- **Company Website:** https://buzz.skyscape.com/
- **Year Founded:** 1993
- **HQ Location:** Marlborough, MASSACHUSETTS
- **Twitter:** @skyscapeinc (1,838 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/35448 (126 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 65% Small-Business, 26% Mid-Market


#### What Are Buzz Medical Messenger's Pros and Cons?

**Pros:**

- Communication (16 reviews)
- Features (9 reviews)
- HIPAA Compliance (9 reviews)
- Secure Communication (9 reviews)
- Collaboration (8 reviews)

**Cons:**

- Limited Features (2 reviews)
- Not User-Friendly (2 reviews)
- Limited Messaging Features (1 reviews)
- Notification Issues (1 reviews)
- Poor Usability (1 reviews)

### 10. [TigerConnect Clinical Collaboration Platform](https://www.g2.com/products/tigerconnect-clinical-collaboration-platform/reviews)
  TigerConnect is the secure, unified communication and workflow platform helping healthcare organizations deliver faster, higher quality care. 7,000+ acute, post-acute, and ambulatory care facilities rely on our user-friendly, cloud-based, HIPAA-compliant, and HITRUST-certified solution with 99.995% uptime to improve workflow efficiency, patient outcomes, and provider satisfaction. With the ability to integrate across your existing systems and a diverse product suite that includes role-based messaging, voice and video calling, patient engagement, on-call scheduling, and alarm management, you can achieve greater workflow efficiency across a variety of care settings – ED, inpatient, OR, post-acute, and more – by ensuring the right information gets to the right people at the right time. Since 2010, TigerConnect’s commitment to client success is reflected in our experienced clinical, implementation, and customer support teams that work directly with clients at every stage to drive adoption, improve outcomes, and achieve the highest possible ROI. To learn more, please visit us at www.tigerconnect.com. \*Individual products were formerly known as TigerText Essentials and TigerFlow\*


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 195
**How Do G2 Users Rate TigerConnect Clinical Collaboration Platform?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.5/10 (Category avg: 9.1/10)

**Who Is the Company Behind TigerConnect Clinical Collaboration Platform?**

- **Seller:** [TigerConnect](https://www.g2.com/sellers/tigerconnect)
- **Year Founded:** 2010
- **HQ Location:** Santa Monica, CA
- **Twitter:** @TigerConnect (3,936 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tigerconnect/ (305 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 37% Mid-Market, 33% Enterprise


#### What Are TigerConnect Clinical Collaboration Platform's Pros and Cons?

**Pros:**

- Ease of Use (2 reviews)
- Accessibility (1 reviews)
- Chat Communication (1 reviews)
- Efficiency (1 reviews)
- HIPAA Compliance (1 reviews)

**Cons:**

- Missing Features (1 reviews)

### 11. [OhMD](https://www.g2.com/products/ohmd/reviews)
  OhMD is a HIPAA-compliant omni-channel patient communication platform designed to reduce high inbound call volume for physician practices. OhMD brings AI-driven and human-led conversations together across phone, text, and web in a single unified inbox, allowing practices to deflect routine calls with AI while keeping staff in control when expertise is needed. Practices use OhMD to: • Deflect inbound patient calls into text and AI-assisted conversations • Answer calls, texts, and web chats from one unified inbox • Automate scheduling and routine requests without removing staff from the loop • Reduce front desk interruptions and staff burnout • Improve patient access without hiring or outsourcing Practices using OhMD report: • Fewer staff-handled calls • Lower communication costs • Improved patient access and growth Core capabilities include: • AI-assisted call answering and scheduling • Secure texting and call-to-text deflection • Unified inbox for calls, texts, and web chat • Smart routing and assignments based on patient intent • Human takeover of AI conversations when needed


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 170
**How Do G2 Users Rate OhMD?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.8/10 (Category avg: 9.1/10)

**Who Is the Company Behind OhMD?**

- **Seller:** [OhMD](https://www.g2.com/sellers/ohmd)
- **Company Website:** https://www.ohmd.com/
- **Year Founded:** 2016
- **HQ Location:** Burlington, Vermont
- **LinkedIn® Page:** https://www.linkedin.com/company/3265568/ (48 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Office Manager, Medical Assistant
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 54% Small-Business, 45% Mid-Market


#### What Are OhMD's Pros and Cons?

**Pros:**

- Communication (23 reviews)
- Patient Communication (20 reviews)
- Ease of Use (16 reviews)
- Texting Feature (16 reviews)
- Customer Communication (11 reviews)

**Cons:**

- Messaging Issues (8 reviews)
- Limited Features (6 reviews)
- Limited Messaging Features (6 reviews)
- Missing Features (5 reviews)
- Technical Issues (4 reviews)

### 12. [Spruce Health](https://www.g2.com/products/spruce-health/reviews)
  Spruce Health is an all-in-one HIPAA-compliant platform built for healthcare that puts calls, voicemails, texts, secure messages, fax, video, and telemedicine all in one place. Spruce can power your entire practice's phone system with VoIP phones and phone trees. For advanced practices, Spruce provides an after-hours phone solution, bulk messaging, workflow automation, payments, schedule and saved messages, and EHR integrations.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 334
**How Do G2 Users Rate Spruce Health?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 8.6/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 8.9/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind Spruce Health?**

- **Seller:** [Spruce](https://www.g2.com/sellers/spruce)
- **Year Founded:** 2013
- **HQ Location:** San Francisco, CA
- **Twitter:** @SpruceHealth (642 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/spruce-health/ (54 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, Therapist
  - **Top Industries:** Mental Health Care, Health, Wellness and Fitness
  - **Company Size:** 99% Small-Business, 1% Mid-Market


#### What Are Spruce Health's Pros and Cons?

**Pros:**

- Ease of Use (21 reviews)
- Efficiency (13 reviews)
- Communication (11 reviews)
- Customer Support (11 reviews)
- Patient Communication (11 reviews)

**Cons:**

- Limited Features (8 reviews)
- Messaging Issues (7 reviews)
- Missing Features (7 reviews)
- Expensive (5 reviews)
- Poor Integration (5 reviews)

### 13. [Textline](https://www.g2.com/products/textline/reviews)
  Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations. Try Textline free for 14 days today and start customizing your customer outreach and automating your communication workflows.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 375
**How Do G2 Users Rate Textline?**

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.0/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.2/10 (Category avg: 9.1/10)

**Who Is the Company Behind Textline?**

- **Seller:** [Textline](https://www.g2.com/sellers/textline)
- **Company Website:** https://textline.com/
- **Year Founded:** 2015
- **HQ Location:**  Los Angeles, CA
- **Twitter:** @textline (280 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/7583438/ (62 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Operations Manager, CEO
  - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
  - **Company Size:** 68% Small-Business, 27% Mid-Market


#### What Are Textline's Pros and Cons?

**Pros:**

- Ease of Use (141 reviews)
- Customer Support (127 reviews)
- Helpful (125 reviews)
- Communication (85 reviews)
- Features (79 reviews)

**Cons:**

- Missing Features (37 reviews)
- Messaging Issues (31 reviews)
- Notification Issues (26 reviews)
- Limited Features (19 reviews)
- SMS Issues (19 reviews)

### 14. [Artera](https://www.g2.com/products/artera/reviews)
  Artera is the proven agentic healthcare company, leveraging a decade of deep expertise to support 2 billion patient communications annually. Our solutions empower humans and AI Agents to work together to fix patient communications across text, phone, and web, unifying the entire patient journey - from scheduling and intake to billing and more. Trusted by over 1,000 healthcare organizations (including specialty groups, FQHCs, large IDNs, and federal agencies), Artera directly increases staff efficiency, boosts patient engagement, and improves the provider bottom line, helping patients get the care they need with simplicity and speed. 2B+ Annual Comms. | 200M+ Patients | 10yrs Experience | FedRAMP High in Process | www.artera.io |


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 83
**How Do G2 Users Rate Artera?**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.8/10 (Category avg: 9.1/10)

**Who Is the Company Behind Artera?**

- **Seller:** [Artera](https://www.g2.com/sellers/artera)
- **Company Website:** https://artera.io
- **Year Founded:** 2015
- **HQ Location:** Santa Barbara, US
- **Twitter:** @Artera_io (764 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9405895/ (300 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 63% Mid-Market, 20% Enterprise


#### What Are Artera's Pros and Cons?

**Pros:**

- Communication (8 reviews)
- Ease of Use (8 reviews)
- Patient Communication (8 reviews)
- Texting Communication (5 reviews)
- Texting Feature (5 reviews)

**Cons:**

- Messaging Issues (6 reviews)
- Limited Features (3 reviews)
- Limited Messaging Features (3 reviews)
- Communication Issues (2 reviews)
- Difficult Navigation (2 reviews)

### 15. [Demandforce](https://www.g2.com/products/demandforce/reviews)
  Attract. Retain. Grow. Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. For more information, or to see a demo, visit www.demandforce.com.


  **Average Rating:** 3.4/5.0
  **Total Reviews:** 27
**How Do G2 Users Rate Demandforce?**

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10)

**Who Is the Company Behind Demandforce?**

- **Seller:** [Internet Brands](https://www.g2.com/sellers/internet-brands)
- **Year Founded:** 1998
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/internet-brands/ (6,918 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Medical Practice
  - **Company Size:** 62% Small-Business, 34% Mid-Market


#### What Are Demandforce's Pros and Cons?

**Pros:**

- Communication (2 reviews)
- Communication Efficiency (2 reviews)
- Appointment Scheduling (1 reviews)
- Booking Efficiency (1 reviews)
- Feedback Management (1 reviews)

**Cons:**

- Messaging Issues (2 reviews)
- Poor Customer Support (2 reviews)
- Scheduling Issues (2 reviews)
- Slow Speed (2 reviews)
- App Instability (1 reviews)

### 16. [Solutionreach](https://www.g2.com/products/solutionreach/reviews)
  Accelerate your revenue cycle with a unified, customizable patient messaging solution that streamlines the patient journey from first appointment to final payment. Solutionreach is the easy-to-use communications solution that helps build personalized patient relationships, improves care outcomes, optimizes staff time, and drives revenue We transform your patient communications while integrating seamlessly into existing operations. For 24 years, Solutionreach has kept offices running smoothly daily by growing revenue, and reducing no-shows for healthcare customers of all sizes with our industry-leading platform and service reliability. To learn how to get happier patients and staff with Solutionreach, visit www.solutionreach.com.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 167
**How Do G2 Users Rate Solutionreach?**

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 8.8/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 8.9/10 (Category avg: 9.1/10)

**Who Is the Company Behind Solutionreach?**

- **Seller:** [Solutionreach](https://www.g2.com/sellers/solutionreach)
- **Year Founded:** 2000
- **HQ Location:** Lehi, UT
- **Twitter:** @solutionreach (1,828 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2326749/ (326 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Office Manager
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 88% Small-Business, 9% Mid-Market


#### What Are Solutionreach's Pros and Cons?

**Pros:**

- Appointment Scheduling (1 reviews)
- Client Management (1 reviews)
- Communication (1 reviews)
- Communication Ease (1 reviews)
- Communication Efficiency (1 reviews)

**Cons:**

- Frequent Updates (1 reviews)
- Inconvenience (1 reviews)
- Inefficient Updates (1 reviews)
- Payment Issues (1 reviews)
- Update Issues (1 reviews)

### 17. [symplr Clinical Communications](https://www.g2.com/products/symplr-clinical-communications/reviews)
  Empowering Clinicians with Seamless Communication Founded by clinicians for clinicians, symplr Clinical Communications (formerly Halo Health) is designed for the unique role-based nature of healthcare collaboration – multiple specialized roles and constant rotation in and out of those roles. Tailored for health systems, ambulatory care, and long-term post-acute care organizations, this cloud-based solution combines HIPAA-compliant texting, role-based messaging, on-call scheduling, VoIP calling, critical alerts, and care team coordination—all in one easy-to-use platform. Streamlined Workflows for Better Patient Outcomes A single, unified mobile platform for all messaging, calls, critical results, alerts and on-call schedules increases clinician efficiency • Reduce alert and information fatigue through instant routing of critical information • Improve critical care team mobilization for STEMI, Code Blue, Stroke, and Sepsis • Eliminate wasted time nurses spend on non-clinical activities • Improve admission/discharge processes to increase patient throughput • Ensure a consistent patient and clinician experience across sites • Improve coordination of patient care teams • Eliminate interruptions to off-duty physicians symplr Clinical Communications bridges the gap between secure messaging and efficient workflows, ensuring time-sensitive information gets to the right person or team, exactly when it’s needed. By enhancing clinical collaboration and simplifying communication, the app empowers care teams to focus on what matters most: delivering exceptional patient care. Key Features for Smarter Clinical Communication: • Secure Messaging: HIPAA-compliant texting, emailing, and messaging to protect patient data. • VoIP Integration: Built-in voice capabilities for seamless communication. • Group Collaboration: Simplifies teamwork across departments and locations. • Cross-Department Communication: Enables care teams to stay connected across units. • Critical Alerts and Notifications: Delivers urgent information to the right person instantly. Comprehensive Platform Capabilities: • EMR/EHR Integration: Works with existing healthcare systems to streamline workflows. • On-Call Scheduling Integration: Ensures providers are accessible when needed. • Downtime Resilience: Maintains communication functionality during outages. • Enhanced Security: Built to meet the most rigorous HIPAA compliance standards. • Workflow Enhancement: Drives clinical efficiency with streamlined processes. Operational Excellence to Enhance Outcomes: • Analytics and Reporting: Delivers insights into communication patterns to optimize performance. • Messaging Security: Protects sensitive information with advanced encryption and compliance. • Correspondence Variety: Supports diverse communication methods tailored to healthcare needs.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 144
**How Do G2 Users Rate symplr Clinical Communications?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.3/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.5/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.6/10 (Category avg: 9.1/10)

**Who Is the Company Behind symplr Clinical Communications?**

- **Seller:** [symplr](https://www.g2.com/sellers/symplr)
- **Company Website:** https://www.symplr.com
- **Year Founded:** 2006
- **HQ Location:** Houston, Texas
- **Twitter:** @symplr (943 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/symplr/ (1,831 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Physician
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 50% Enterprise, 37% Mid-Market


#### What Are symplr Clinical Communications's Pros and Cons?

**Pros:**

- Communication (2 reviews)
- Efficiency (2 reviews)

**Cons:**

- Inconvenience (1 reviews)

### 18. [Luma Health](https://www.g2.com/products/luma-health/reviews)
  Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 81
**How Do G2 Users Rate Luma Health?**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.9/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.8/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.7/10 (Category avg: 9.1/10)

**Who Is the Company Behind Luma Health?**

- **Seller:** [Luma Health](https://www.g2.com/sellers/luma-health)
- **Year Founded:** 2015
- **HQ Location:** San Mateo, California
- **Twitter:** @lumahealthhq (685 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/6403362/ (201 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 57% Mid-Market, 38% Small-Business


#### What Are Luma Health's Pros and Cons?

**Pros:**

- Communication (1 reviews)
- Customer Communication (1 reviews)
- Ease of Use (1 reviews)
- Messaging Management (1 reviews)
- Navigation Ease (1 reviews)


### 19. [Tebra (previously Kareo + PatientPop)](https://www.g2.com/products/tebra-previously-kareo-patientpop/reviews)
  Tebra is an all-in-one EHR and practice management platform designed for independent healthcare practices. The platform includes certified electronic health records, clinical charting, electronic prescribing, lab ordering, scheduling, billing, and claims management, telehealth, and patient engagement tools within a single, integrated system. Rather than relying on disconnected add-ons, Tebra provides native workflows that support care delivery, operations, and patient experience in one platform. The solution is purpose-built to help small and mid-sized practices improve efficiency, reduce administrative complexity, and manage day-to-day operations within one system.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 253
**How Do G2 Users Rate Tebra (previously Kareo + PatientPop)?**

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 8.5/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 8.2/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 8.7/10 (Category avg: 9.1/10)

**Who Is the Company Behind Tebra (previously Kareo + PatientPop)?**

- **Seller:** [Tebra](https://www.g2.com/sellers/tebra)
- **Company Website:** https://www.tebra.com/
- **HQ Location:** Corona del Mar, US
- **Twitter:** @TebraOfficial (11,007 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/tebra/ (1,054 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner, Office Manager
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 86% Small-Business, 11% Mid-Market


#### What Are Tebra (previously Kareo + PatientPop)'s Pros and Cons?

**Pros:**

- Ease of Use (8 reviews)
- Features (4 reviews)
- Customer Support (3 reviews)
- Efficiency (3 reviews)
- User Interface (3 reviews)

**Cons:**

- Inadequate Reporting (4 reviews)
- Inefficiency (4 reviews)
- Limited Features (4 reviews)
- Billing Issues (3 reviews)
- Inefficient Reporting (3 reviews)

### 20. [Virtru Secure Share](https://www.g2.com/products/virtru-secure-share/reviews)
  Virtru Secure Share is a cloud-native secure file transfer solution designed to simplify sharing sensitive documents. Advanced encryption, customizable access controls, and complete data visibility ensure a seamless and secure user experience. Users maintain full control over their data, with the ability to revoke access at any time—providing peace of mind when sharing sensitive information such as intellectual property, personally identifiable information (PII), personal healthcare information (PHI), and other regulated data. Accessible via any web browser or integrated with popular business applications like Google Drive, Zendesk, and Confluence, Virtru Secure Share delivers robust file protection wherever your files are shared.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 112
**How Do G2 Users Rate Virtru Secure Share?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 8.9/10 (Category avg: 9.0/10)
- **Clinical Communication - HIPAA Compliance:** 8.8/10 (Category avg: 9.1/10)

**Who Is the Company Behind Virtru Secure Share?**

- **Seller:** [Virtru](https://www.g2.com/sellers/virtru)
- **Company Website:** https://virtru.com
- **Year Founded:** 2012
- **HQ Location:** Washington, DC
- **Twitter:** @virtruprivacy (1,790 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/virtru/ (229 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Hospital & Health Care, Financial Services
  - **Company Size:** 43% Mid-Market, 31% Small-Business


#### What Are Virtru Secure Share's Pros and Cons?

**Pros:**

- Security (66 reviews)
- Ease of Use (62 reviews)
- Secure Sharing (51 reviews)
- File Sharing (41 reviews)
- Data Protection (29 reviews)

**Cons:**

- Access Limitations (21 reviews)
- Email Issues (20 reviews)
- Not User-Friendly (14 reviews)
- Email Encryption Issues (13 reviews)
- Access Issues (12 reviews)

### 21. [LuxSci](https://www.g2.com/products/luxsci/reviews)
  LuxSci provides HIPAA-compliant email and secure digital communication solutions for organizations that send sensitive healthcare data at scale. The platform is designed for high deliverability, automated encryption, and compliance across transactional email, user communications, and customer outreach. • Secure High Volume: HIPAA-compliant transactional and application email delivered at scale via API or SMTP. • Secure Marketing: HIPAA-compliant email marketing and outreach campaigns with encryption and workflow automation. • Secure Gateway: Automatic, policy-based encryption for outbound email from Microsoft 365, Google Workspace, and on-premises systems. • Secure Forms: Encrypted web forms for collecting and routing PHI and other sensitive data. • Secure Email Hosting: Secure, compliant email hosting for organizations that require full control and auditability. LuxSci is used by healthcare providers, digital health companies, and regulated organizations that need secure communications without sacrificing deliverability or usability.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 83
**How Do G2 Users Rate LuxSci?**

- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind LuxSci?**

- **Seller:** [LuxSci](https://www.g2.com/sellers/luxsci)
- **Company Website:** https://luxsci.com
- **Year Founded:** 1999
- **HQ Location:** Boston, MA
- **Twitter:** @LuxSci (683 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/luxsci/ (45 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Mental Health Care, Hospital & Health Care
  - **Company Size:** 77% Small-Business, 19% Mid-Market


#### What Are LuxSci's Pros and Cons?

**Pros:**

- Customer Support (21 reviews)
- Security (12 reviews)
- Ease of Use (11 reviews)
- HIPAA Compliance (10 reviews)
- Response Speed (9 reviews)

**Cons:**

- Email Issues (5 reviews)
- Not User-Friendly (5 reviews)
- UX Improvement (5 reviews)
- Limited Features (4 reviews)
- Missing Features (4 reviews)

### 22. [Adit](https://www.g2.com/products/adit/reviews)
  Adit is a fully integrated practice management platform that simplifies operations, communication, and patient engagement across healthcare. With advanced VoIP features like Patient Caller ID, Mobile Access, Missed Call Texts, and One-Number Communication, teams stay connected. Adit’s smart Digital Forms sync with EHRs, auto-assign based on appointment type, and trigger medical history reminders. Payments are seamless with flexible plans, Text-to-Pay, and auto ledger posting. Patient recall is optimized with auto-reminders, mass texting, and email campaigns. Analytics reveal no-show trends, recall gaps, and revenue insights. Insurance verifications are automated, Adit pulls schedules, collects missing patient info, and syncs data into the patient file. With customizable workflows, call flows, and treatment acceptance tracking, Adit brings clarity to complexity and helps practices grow with confidence. It’s time to trade in all your practice management tools for one.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 80
**How Do G2 Users Rate Adit?**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 10.0/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 10.0/10 (Category avg: 9.1/10)

**Who Is the Company Behind Adit?**

- **Seller:** [Adit](https://www.g2.com/sellers/adit)
- **Year Founded:** 2013
- **HQ Location:** Remote, US
- **Twitter:** @aditadv (100 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9319466 (546 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Office Manager, Dentist
  - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care
  - **Company Size:** 79% Small-Business, 5% Mid-Market


#### What Are Adit's Pros and Cons?

**Pros:**

- Ease of Use (33 reviews)
- Customer Communication (19 reviews)
- Communication (18 reviews)
- Patient Communication (17 reviews)
- Texting Communication (17 reviews)

**Cons:**

- Technical Issues (10 reviews)
- Limited Features (5 reviews)
- Messaging Issues (4 reviews)
- System Usability (4 reviews)
- Call Issues (3 reviews)

### 23. [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews)
  eFax is a leading online cloud fax service that enables users to send and receive faxes using the Internet instead of a phone line. Handle all your fax communications conveniently rom your desktop or mobile device. No fax machine required! eFax has revolutionized how businesses manage their faxing needs, offering the utmost in convenience and secure faxing capabilities. eFax offers: - Dedicated local or toll-free fax numbers. - Scalable online fax solution - Easy setup. - HIPAA-compliant fax options to ensure data security and compliance. - Seamless integration with Enterprise API for streamlined workflows. - HITRUST-CSF certified enterprise fax options, providing peace of mind for sensitive information transmission. - User-friendly iOS/Android mobile and desktop apps for convenient management of online fax communications. - Global faxing capabilities to 200 countries, enabling businesses to connect with clients worldwide. Whether you're an enterprise business, or a small office or personal fax user, eFax has a plan for you. Sign up today at www.efax.com. For enterprise fax and HIPAA-compliant options, call 1 (888) 532-9265 for a personalized quote.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 189
**How Do G2 Users Rate eFax Online Fax Service?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 8.7/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.4/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 8.9/10 (Category avg: 9.1/10)

**Who Is the Company Behind eFax Online Fax Service?**

- **Seller:** [Consensus Cloud Solutions](https://www.g2.com/sellers/consensus-cloud-solutions)
- **Company Website:** https://www.consensus.com/
- **Year Founded:** 1995
- **HQ Location:** Los Angeles, CA
- **Twitter:** @ConsensusCS (1,290 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/consensus-cloud-solutions/ (464 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Owner
  - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
  - **Company Size:** 71% Small-Business, 20% Mid-Market


#### What Are eFax Online Fax Service's Pros and Cons?

**Pros:**

- Ease of Use (53 reviews)
- Faxing Services (43 reviews)
- Fax Services (33 reviews)
- Easy Access (19 reviews)
- Convenience (14 reviews)

**Cons:**

- Fax Issues (37 reviews)
- Slow Performance (5 reviews)
- Technical Issues (5 reviews)
- Connection Issues (4 reviews)
- Expensive (4 reviews)

### 24. [RevenueWell](https://www.g2.com/products/revenuewell/reviews)
  RevenueWell is a dental marketing and communication platform that gives busy dental practices the smart, easy-to-use tools they need to attract new patients, streamline communication, and grow production from existing patients. With RevenueWell, dental staff spend less time on the phone and more time focused on what really matters: providing an amazing patient experience and improving patient outcomes. RevenueWell was designed by dentists for dentists. The company was founded in 2010 to create a patient relationship management solution that specifically meets the unique needs of busy dental practices. The RevenueWell Dental Marketing Platform provides a powerful dental marketing and communication solution for the entire patient journey. Features include social media management, online reputation management, online scheduling, appointment reminders; paperless patient forms; and automatic post-op instructions and treatment plan follow-ups. RevenueWell’s integrated email, phone, 2-way texting, and teledentistry solutions allow you communicate and even meet with patients safely, securely, and flexibly. RevenueWell Forms allows patients to complete paperwork on their time, saving time for them and your team. RevenueWell Phone completes the total communication solution for dental practices, providing a flexible Cloud-based phone system that makes sure you never lose contact with patients.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 132
**How Do G2 Users Rate RevenueWell?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.7/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.9/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.9/10 (Category avg: 9.1/10)

**Who Is the Company Behind RevenueWell?**

- **Seller:** [RevenueWell](https://www.g2.com/sellers/revenuewell)
- **Company Website:** https://www.revenuewell.com
- **Year Founded:** 2010
- **HQ Location:** Chicago, Illinois
- **Twitter:** @RevenueWell (1,155 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1183856/ (160 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Office Manager
  - **Top Industries:** Medical Practice, Hospital & Health Care
  - **Company Size:** 94% Small-Business, 5% Mid-Market


#### What Are RevenueWell's Pros and Cons?

**Pros:**

- Ease of Use (9 reviews)
- Patient Communication (8 reviews)
- Reminders (8 reviews)
- Confirmation Automation (7 reviews)
- Efficiency (7 reviews)

**Cons:**

- Billing Issues (4 reviews)
- Technical Issues (4 reviews)
- Messaging Issues (3 reviews)
- Connectivity Issues (2 reviews)
- Customer Service Issues (2 reviews)

### 25. [Relatient](https://www.g2.com/products/relatient/reviews)
  At Relatient, we believe that the key to better health is better access. Better access lies at the intersection of scheduling and communication. Our Dash® platform combines best in KLAS patient self-scheduling and centralized scheduling with modern two-way patient communication tools to provide better access for patients, better utilization for providers, and better outcomes for all. For more information or to schedule a demo, visit www.relatient.com.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 26
**How Do G2 Users Rate Relatient?**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Workflow Enhancement - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.0/10)
- **Compliant Texting - HIPAA Compliant Messaging:** 9.2/10 (Category avg: 9.2/10)
- **Clinical Communication - HIPAA Compliance:** 9.5/10 (Category avg: 9.1/10)

**Who Is the Company Behind Relatient?**

- **Seller:** [Relatient](https://www.g2.com/sellers/relatient)
- **Year Founded:** 2012
- **HQ Location:** Franklin, TN
- **Twitter:** @Relatient (1,110 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3217952/ (212 employees on LinkedIn®)

**Who Uses This Product?**
  - **Top Industries:** Hospital & Health Care, Medical Practice
  - **Company Size:** 52% Small-Business, 41% Mid-Market



    ## What Is HIPAA Compliant Messaging Software?
  [Health Care Software](https://www.g2.com/categories/health-care)
  ## What Software Categories Are Similar to HIPAA Compliant Messaging Software?
    - [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling)
    - [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management)
    - [Clinical Communication and Collaboration Software](https://www.g2.com/categories/clinical-communication-and-collaboration)
    - [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm)
    - [Telemedicine Software](https://www.g2.com/categories/telemedicine)
    - [Patient Engagement Software](https://www.g2.com/categories/patient-engagement)
    - [Patient Intake Software](https://www.g2.com/categories/patient-intake)

  
---

## How Do You Choose the Right HIPAA Compliant Messaging Software?

### What You Should Know About HIPAA Compliant Messaging Software

### What is HIPAA Compliant Messaging Software?

Health Insurance Portability and Accountability Act (HIPAA) compliant messaging software enables hospitals, health care organizations, and associated businesses to securely communicate with patients and share electronic protected health information (ePHI) with authorized users. HIPAA compliant messaging software helps medical practices and hospitals comply with HIPAA and other industry regulations, streamline staff communications, reduce patient no-shows, cut down on phone calls, and optimize their workflow. HIPAA compliant messaging solutions are modeled after similar instant messaging, [email software](https://www.g2.com/categories/email), and texting applications that are familiar to consumers. The key features of this software include text-based messaging and securing messages in accordance with HIPAA regulations.

Many secure messaging solutions exist and have been utilized in the medical industry to communicate with patients. However, security does not necessarily guarantee regulation compliance. HIPAA compliant messaging solutions guarantee that regulations are met and provide health care professionals with an intuitive tool to seamlessly share information and communicate with patients. HIPAA compliant messaging software is similar to clinical communication and collaboration software when used internally between medical staff. However, the majority of HIPAA compliant messaging applications and tools are used between patients and health care teams to improve patients’ experiences with health care. HIPAA compliant messaging software ensures hospitals, practices, and health care providers do not compromise sensitive medical information.

#### What Types of HIPAA Compliant Messaging Software Exist?

While much discussion revolves around text-based HIPAA compliant messaging, vendors also offer solutions that encrypt and secure emails, video conferencing tools, chatbots, and help desk tools.

**SMS or texting**

HIPAA compliant text messaging providers add one more level of security and compliance to non-HIPAA compliant, secure text messaging solutions.

**Email**

HIPAA compliant email providers encrypt all outgoing emails to ensure the confidentiality of PHI. All HIPAA compliant email solutions support outbound emails and some support inbound replies as well.

**Telemedicine**

HIPAA guidelines mandate any system or method used for telemedicine or virtual consultations cannot be communicated via unsecured channels like Skype. Organizations and practitioners can utilize a vendor-specific HIPAA compliant video service or implement HIPAA compliant solutions that offer secure video or audio conferencing.

**Help desk or chatbot**

Chatbots can even be equipped to encrypt and ensure HIPAA compliance for health care organizations. Generally, HIPAA compliant chatbot software redirects communication from a messaging platform like Facebook Messenger or Twitter to a HIPAA compliant chat. 

### What are the Common Features of HIPAA Compliant Messaging Software?

Standard HIPAA compliant messaging features include support for instant messaging and secure file transferring. Support for specific software integration, group messaging, message archiving, and message search can help buyers distinguish between different software offerings. The following are some core features within HIPAA compliant messaging software that can help health care professionals communicate with their patients while maintaining HIPAA compliance:

**Two-way messaging:** All HIPAA compliant messaging solutions support two-way instant messaging, both internally and externally. Instant messaging can happen via SMS texting, email, or chatbot. Two-way messaging reduces phone tag, missed calls, and voicemails. HIPAA compliant texting is a key component of HIPAA compliant messaging solutions. Text-based communication makes it easier for patients to communicate with their providers in real time. Some solutions allow providers to automate secure texting to streamline communication with their patients. 

**File sharing:** HIPAA compliant messaging solutions allow for file sharing between provider and patient. This is particularly useful when a provider wants to send lab results or another type of document so the patient can see the document in full. 

**Centralized user administration:** HIPAA compliant messaging solutions provide a central location for administrators to manage users. Authentication measurements ensure that messages are sent and received by the exact person that should have access to those messages. HIPAA compliant messaging solutions allow users to manage and access these settings to ensure no authorized users can compromise the security of the solutions.

**Message encryption** : HIPAA compliant messaging solutions must encrypt messages during message delivery transit. More comprehensive encryption functionality can include the encryption of an organization’s directory and redirect to a secure web portal and proprietary practice information.

Some HIPAA compliant messaging software contains additional features: 

**BYOD support:** Many hospitals and medical practices support bring-your-own-device (BYOD) practices. HIPAA compliant messaging solutions can be loaded onto personal devices, ultimately saving a health care organization from spending too much money on expensive hardware and equipment.

**Cloud storage app integration:** HIPAA compliant messaging solutions that can integrate with cloud storage applications further simplify the sharing and filing of patient information between sender and recipient.

**Electronic health record (EHR) integration:** HIPAA compliant messaging solutions that integrate with EHRs or electronic medical records (EMRs) make it easier for health care organizations to access patient data records and sync patient data updates when necessary.

**Message lifespan management:** Beyond encrypting and securing text-based communication, HIPAA compliant messaging solutions must provide users with recall, lifespan, archiving, and remote deletion functionality. Another level of convenience that HIPAA compliance solutions provide is the ability to confirm that messages are delivered.

Other features of HIPAA compliant messaging software: [Compound Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/compound), [Point Solution Capabilities](https://www.g2.com/categories/hipaa-compliant-messaging/f/point-solution).

### What are the Benefits of HIPAA Compliant Messaging Software?

Health care organizations and institutions are subject to HIPAA compliance. HIPAA compliant messaging software enables hospitals and practices to improve their communication practices with patients. Medical professionals can leverage text messaging technology and combat data hacking and cybersecurity issues by sending encrypted emails with HIPAA compliant messaging software. These tools support workflow, cost efficiency, compliance, and overall security for any health care organization.

HIPAA compliant software provides medical professionals and staff a simple alternative to other clinical communication and collaboration solutions. Users implement HIPAA compliant software to communicate with each other in addition to communicating with patients. Text-based HIPAA compliant messaging software is especially helpful during emergencies, both internally and externally; texting significantly cuts down on the amount of time it takes to relay a clear message. Communication breakdowns are avoided, coordination is improved, readmissions and insurance verification are streamlined, and overall patient care is centralized when organizations use messaging solutions that are HIPAA compliant.

**Reduction in phone tag** : HIPAA compliant messaging solutions reduce the need for callbacks, voicemails, or misdirected messages. Additionally, HIPAA compliant messaging software provides users with delivery notifications, read receipts, and the ability to immediately archive or erase sensitive, shared patient information.

**Increased efficiency and productivity:** Multiple users can participate in the same discussion which streamlines care coordination and enhances productivity. Clinical notes, x-rays, and treatment schedules can be easily shared between staff and health care systems as easily as prescriptions and appointment reminders are shared with patients.

**Increased security** : HIPAA compliant messaging software is designed to help health care organizations and institutions adhere to the rules of protected health information (PHI), HIPAA, and other industry-specific regulations. By ensuring compliance, practitioners and medical professionals worry less about breaching and compromising the security of patient data.

### Who Uses HIPAA Compliant Messaging Software?

Health care professionals are the main users of HIPAA compliant messaging software; patients do not actually use a portal or special system when they receive encrypted and secure messages. The best HIPAA compliant messaging software creates a seamless experience for patients so that while they are assured their information remains safe, they receive a text or email correspondence from their provider or medical system.

**Medical professionals:** Health care professionals, medical staff, pharmacists, health care business associates, Medicaid and Medicare reimbursement specialists all fall under the realm of medical professionals. This includes any type of medical professional that must share or access sensitive patient information while communicating with relevant medical professionals or patients. All medical professionals can leverage HIPAA compliant messaging software to improve their workflow.

**Patients** : Patients can receive communication from their provider via text message or email. These text-based communications are routed through a secure and encrypted sharing platform. On this platform, patients can receive updates, notifications, and confirmations for appointments, prescriptions, and procedures.

#### Software Related to HIPAA Compliant Messaging Software

HIPAA compliant messaging software doesn’t exist in a bubble. The following software types can be used in conjunction with or alongside HIPAA compliant messaging software include:

[Clinical communication and collaboration software](https://www.g2.com/categories/clinical-communication-and-collaboration) **:** While HIPAA compliant messaging solutions can be leveraged to communicate with fellow medical professionals and patients, clinical communication and collaboration software is still a provider-specific solution. This software coordinates the flow of data between health care professionals to close gaps in patient care.

[Patient engagement software](https://www.g2.com/categories/patient-engagement) **:** Patient engagement software provides patients with portals and platforms to monitor their health care progress, optimize payment and appointment scheduling, and communicate with their provider at their convenience. The two-way HIPAA compliant messaging is a version of patient engagement.

[Patient scheduling software](https://www.g2.com/categories/patient-scheduling) **:** Patient scheduling software streamlines and simplifies the process of scheduling an appointment with a provider. Notably, the most common use case of HIPAA compliant messaging is reminding patients of upcoming appointments and notifying them when it’s time to schedule a follow up. The biggest benefit of HIPAA compliant messaging software is reducing no-shows and increasing the number of patients that a practitioner sees in a day.

[Electronic health record (EHR) software](https://www.g2.com/categories/ehr) **:** HIPAA compliant messaging solutions are patient centric. Everything communicated through these solutions is tied to patient records. Patient records are stored and digitized in EHRs and EMRs.

[Mobile device management (MDM) software](https://www.g2.com/categories/mobile-device-management-mdm) **:** If a health care organization offers a BYOD policy, then they will most likely choose a HIPAA compliant messaging solution that supports BYOD practice. HIPAA compliant messaging software that supports BYOD should offer mobile device management capabilities. This allows administrators to have complete access to the messaging app and ensure data is stored in the cloud and not on the actual device.

### Challenges with HIPAA Compliant Messaging Software

Software solutions can come with their own set of challenges. The following issues can detract from widespread adoption even after the successful deployment and implementation of a HIPAA compliant messaging solution.

**Lack of adoption:** While HIPAA compliant messaging solutions are designed to mimic the user experience of modern messaging solutions, there are still a few barriers to organizational adoption. Some barriers include the time it takes employees to feel comfortable with the platform, user access settings, scalability, and patients’ response.

**Cost of setup:** Aside from the price of a HIPAA compliant messaging solution, there may be additional costs for monthly maintenance and security services, or for a vendor or IT support team. Researching all potential costs when deciding which solution to implement is important.

**Data breaches:** Data breaches still happen today. While HIPAA compliance messaging solutions equip health care professionals with the tools to adhere to regulation and ease worries about compromising sensitive patient information, organizations must understand that solutions like these are preventative. This means that data breaches are still possible.

**Existing methods of communication:**  The benefits of utilizing a text-based HIPAA compliant messaging solution will not immediately impact a health care organization that is fax based. Even organizations that use mobile phones or unified VoIP systems should understand the nuances between different operating system types. Prospective users of HIPAA compliant messaging software should not look at the solution as a magic tool to fix convoluted or inefficient communication workflows. Existing processes and solutions must be considered before a HIPAA compliant messaging tool is deployed throughout an organization.

### Which Companies Should Buy HIPAA Compliant Messaging Software?

All health care organizations within the United States who deal with HIPAA-protected patient information should purchase HIPAA compliant messaging solutions.  

**Medical practices:** Medical practices, particularly smaller ones, build relationships with their patients. HIPAA compliant messaging solutions are a great way to break down communication barriers between the provider and the patient. 

**Hospitals:** Hospitals can benefit from implementing HIPAA compliant messaging software, as these solutions streamline communication with patients.

### How to Buy HIPAA Compliant Messaging Software

#### Requirements Gathering (RFI/RFP) for HIPAA Compliant Messaging Software

To put together a comprehensive requirement list for a HIPAA compliant messaging solution, the prospective buyer needs to determine a few things. One is whether they’re looking for a point solution that handles only messaging, or if they’re looking for a comprehensive patient engagement solution, of which HIPAA compliant messaging would be one part. Once that’s determined, the buyer should take a look at the various channels through which they’d want to communicate with their patients, as well as the number of patients they would be communicating with. An important part of implementing a HIPAA compliant messaging solution is how well it integrates with an existing tech stack, so prospective buyers should be cognizant of potential solutions’ interoperability. 

#### Compare HIPAA Compliant Messaging Software Products

**Create a long list**

Buyers should remove any products that they know do not meet the basic criteria that they put together during their requirements gathering. They should compile a standardized list of questions based on those requirements to ask vendors during initial conversations. 

**Create a short list**

Once they have their long list based on vendors that meet their requirements, prospective buyers should send out RFIs and look at the responses to help compile a short list. The buying team should research via every available avenue at this point, looking to research reports, user reviews, and other third party sources to build out their knowledge of the solutions on the short list.

**Conduct demos**

When conducting demos, the team should ask to see the solutions handle situations typical to their day to day work. For example, buyers must ask the vendor to show how easy it is to upload and send lab results to patients. The selection team should also ask to see the solution handle outlier situations to test the full breadth of functionality of the solution.

#### Selection of HIPAA Compliant Messaging Software

**Choose a selection team**

The actual users of the software should be involved in the conversation (providers, administrators). Whichever team is going to deal with implementation and integration into the existing tech stack should also be involved. 

**Negotiation**

The price will be an important factor at the negotiation stage. Decision makers from the selection team will have to weigh the cost against the benefits of a streamlined provider-patient communication process. 

### What Does HIPAA Compliant Messaging Software Cost?

HIPAA compliant messaging solutions are typically priced per user of the software on a monthly basis. There may be additional costs for any customization or difficult implementations. 

#### Return on Investment (ROI)

ROI can be measured in several ways for HIPAA compliant messaging software. The primary indicators to look at are reduction in phone tag, reduction in consult wait time, reduction in the average length of patient stay, improved patient satisfaction, and reduction in preventable readmissions. Tracking all of these factors pre- and post-implementation is an excellent way to determine the ROI of the system. 

### HIPAA Compliant Messaging Software Trends

Hospitals, individual practitioners, and any type of organization involved in the medical sphere must take HIPAA compliance into consideration. These are some trends that impact the HIPAA compliant messaging space; technology continues to innovate how medical professionals communicate with their patients.

**Cloud communication platforms integration:** Although some vendors allow secure video chat within their HIPAA compliant messaging solution, that’s not a standard feature. More vendors are realizing the need for strong integrations with cloud communication platforms and VoIP channels to further secure and ease patient-provider and provider-provider communication. This means that non health care specific messaging applications are grappling with the need to integrate tools that help organizations comply with HIPAA. The normalization of telemedicine and the rising costs of health care encourage organizations to invest in HIPAA compliant messaging solutions that leverage every single communication medium.

**HIPAA compliant services:** HIPAA compliant messaging services help organizations understand the complexity of these solutions. They encourage the adoption of these solutions since they reduce the amount of paperwork involved for providers. Additionally, they help clear up any confusion about the solutions. More companies and consultants are appearing that aim to help medical professionals comply with HIPAA and other regulations.

**Additional regulation compliance:** GDPR, FERPA, HITECH, and CCPA are all federal regulations. HIPAA is not the only federal regulation that health care organizations and associated businesses must comply with. While solutions exist to specifically help organizations with HIPAA compliance, many are also becoming equipped to handle any kind of governmental regulation that impacts the confidentiality, integrity, and security of protected health information.