Luma Health Reviews & Product Details

Luma has the best customer support. They listen to what their client's needs are and will work to find a solution that meets that need. I also love how intiutive the software is. Most end users can navigate the site with little training. Review collected by and hosted on G2.com.

I wished the information in the insight center (reports) was a bit more clear on where data is being pulled. But this is a newer feature so it can only improve over time. Review collected by and hosted on G2.com.

The messaging platform has potential to be a nice platform Review collected by and hosted on G2.com.

Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you hve to constantly check and refresh Review collected by and hosted on G2.com.

The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement. The core functionality is practical and operates seamlessly within the healthcare ecosystem, facilitating increased system performance and reduced FTE workload, enabling the workforce to focus on higher-level functions. Furthermore, Luma has ample room for flexibility and adaptation to specific system use cases, furthering performance and reducing workforce redundancy. My favorite part about Luma is working with their team, who are brilliant, compassionate and innovative. Luma has helped our system quickly solve many complex problems, and I look forward to our future together. Review collected by and hosted on G2.com.

There is little to not like about Luma. Luma is a complex IT solution that requires familiarity with products and Epic to operate successfully. Luma works 99% of the time, with most issues (9/10 times) often occurring due to inaccurate or incomplete data at the system level, not the product level. Yes, Luma will encounter issues. However, their support team is world-class and a pleasure to work with. They will stop at nothing to serve their customers. Review collected by and hosted on G2.com.

I absolutely love the ease and quickness of sending secure messages to our patients with referral/appointment information. You can include every detail for them without having to play phone tag. and I can move onto the next task but still have a conversation with the patient if necessary. Review collected by and hosted on G2.com.

The only downside I have found with Luma Health isnt' at all the program itself. Its only the patients who do not know how to use it. This usually is our older generation. But for the most part I've found it to be very helpful despite those few. Also, I do wish the secure messages stayed active a little longer than seven days. Review collected by and hosted on G2.com.

After over a year of discovery and vetting multiple vendors, Luma was an immediate stand out as being the most comprehensive solution for our needs. We knew the initial push had to be engaging patients through a seamless communication tool to introduce web and mobile experiences that would build the foundation for future digital endeavors. We were looking for a platform that eliminated the need for disparate processes and technology that would help minimize maintenance and financial commitments, and Luma has delivered that. The customization options allow for quick and seamless updates that we have control over, and when we've needed support from Luma, their team has always been very timely with their responses. Luma is the best well-rounded solution out there, that provides results both for the patient and for the organization. Review collected by and hosted on G2.com.

We have struggled with the forms build and discrete field mapping into our EMR, Cerner. Understanding we would battle with Cerner accepting the push of data, it has been unfortunate to continue to see delays in such a powerful tool that would bring our teams so much efficiency. The output of the forms is also something we have been focusing on to hopefully get to a position where we can print them if needed for our providers and it wouldn't be 28 pages. Excited to hear their new partnership with DocuSign, though, which should help! Review collected by and hosted on G2.com.

I like how easy it is to use and how helpful it is for me to communicate with my pt.s and to be very direct but also detailed if I need to. This is a great system! Review collected by and hosted on G2.com.

I have nothing that I dislike about the program this far. I have no complaints at the time, but I am sure if I did, I could reach out, and they take advice well. Review collected by and hosted on G2.com.

Being able to text and not have to call makes my job so much easier Review collected by and hosted on G2.com.

Not everyone shows up on the schedule who are really on my schedule I have to search them to find them no big deal tho Review collected by and hosted on G2.com.

We love being able to use Luma Health as our reminder system for our 300+ appointments on a daily basis. This frees up our staff immensely to focus on our patient's care. We also appreciate with Luma Health we could use waitlist features, rescheduling, send individual or mass messages to patients as well as the review system. Review collected by and hosted on G2.com.

Luma Health is a system that doesn't make mistakes. When humans do make mistakes, Luma follows the standards set in place. This can cause some confusion sometimes when a patient may not get a reminder because they were scheduled too soon. Review collected by and hosted on G2.com.

I like how easy and straight-forward the platform is. This has made staff training incredibly easy, even for those late adopters. The secure texting feature has improved patient communication and increased patient satisfaction. Review collected by and hosted on G2.com.

There is no easy way to send patients multiple forms in one link, they are all separate. This proves to be challenging when sending forms to new patients as they have so many 'links' to complete. Review collected by and hosted on G2.com.

It makes my day at work run so much more efficiently when patients can reschedule easier through text than through calling our Review collected by and hosted on G2.com.

Luma health does not accept names with apostrophes, which makes it very hard to log into. Other than that i have no other complaints Review collected by and hosted on G2.com.