Weave Reviews & Product Details - Page 33

The idea and concept of the software is great. However, the actual product is a bad misfire Review collected by and hosted on G2.com.

Very poor communication once you sign on. The sales person I spoke with never returned any of my calls, as IT was trying to figure out how to install the software to our server. Even the installation point of contact was very bad at letting me know what was going on, when the installation would be started or completed, or how long or if our phone lines would be down. Porting over our old numbers was very nerve racking, and we were left wondering what to do. Review collected by and hosted on G2.com.

Initially we switched to Weave because we were unhappy with our phone system. After signing up we then realized we didn't need to send appointment reminders anymore! Or call to confirm appointments. Weave asks for reviews if we forget to. It's an easy way to communicate with the patient that only texts. Integrates with our software. When a patient calls in , you already know who it is and everything that's going on with them before you say hello. Text to pay has been big with our patients as well. We love everything that Weave have to offer and highly recommend it to everyone we know (Even my vet!) Review collected by and hosted on G2.com.

I wish the app had more function. I can't more or reschedule patients from the app. I also can't see blocks that are in the schedule (we use Eaglesoft so blocks are used for announcements/meetings like if someone needs to be in the office for a delivery). Also, the app always shows missed calls (a lot of them) but then when you check the call log there are no missed calls there. I also wish that when texting a patient, other team members would see that you are replying. Sometimes something will come in and everyone at the front desk will go to answer without seeing the other persons message. And someone please make it so that when it shows you a typo (while texting) you can right click to get the correct word- spelling is hard for some of us! lol Review collected by and hosted on G2.com.

Realtime, individual communication with our patients instead of voicemails and unreturned calls. Our schedules are fuller and we have far fewer no shows and reschedules. Patients are so responsive! One of my favorite features in the pay by text...It's about time dentistry entered the world of Venmo, Zelle and all the other pay apps. We are just starting to use the analytics but already find it very beneficial Review collected by and hosted on G2.com.

I would like to be able to text forms and photos to patients with Weave. We use another app to send and receive intake and other forms now. Review collected by and hosted on G2.com.

I love that Weave will show you who is calling, their other family members, gender, age, and appointment status quickly even before I can say hello to the patient. Confirming appointments is even easier for patients to do now through text. I think patients also appreciate texting our office now instead of going through the hassle of calling every time they may need something. Review collected by and hosted on G2.com.

When you are working in an office with many team members, if someone marks that a text message is read, it marks it read for everyone else. In theory, this might seem like a good idea, however, if a message was read by someone, not marked unread after reading it, and it needed action by another team member, it can often be missed. This can result in poor communication with our patients that could be prevented otherwise. Review collected by and hosted on G2.com.

This system has been a gam changer for us! It has rescued us when we had a large community wide internet outage, we were able to keep in contact with patients and continue working. During this COVID19 situation it also allows us to take calls from home and keep in communication with patients during that time. Review collected by and hosted on G2.com.

Absolutely nothing!Everything is great and working well Review collected by and hosted on G2.com.

Text messaging, patients really appreciate the quick responses and being able to coordinate appointments through texting. We love that we can customize messages to be more personable. Review collected by and hosted on G2.com.

I wish it had email group campaigns available, for promos, pt education, etc.. Review collected by and hosted on G2.com.

I really like that Weave is able to pick up what I cannot at the salon during busy hours. I appreciate that if I miss a call I can send out a text immediately to the recipient. Review collected by and hosted on G2.com.

At this time, there really is not much that I dislike with this platform. I do wish that we were trained a little more on it before going live. Review collected by and hosted on G2.com.

The messaging and chat features are wonderful. The ability to text with patients is something they LOVE Review collected by and hosted on G2.com.

Haven't found any downsides yet! We are relatively new, but so far, this is better than what I used at my previous office, which was Solution Reach. Review collected by and hosted on G2.com.

Ease of checking schedule anywhere and texting patients Review collected by and hosted on G2.com.

The app will close out during use. It updates often I wish it manually updated Review collected by and hosted on G2.com.

Being able to easily talk to patients who prefer to text. Convince of talking to patients outside of office hours and in between patients. Review collected by and hosted on G2.com.

Desktop notification - have to dismiss every text in a conversation, not just the last one. Review collected by and hosted on G2.com.