Video Reviews
Great system, needs some kinks worked out
341 Weave Reviews
Overall Review Sentiment for Weave
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It offers an "all in one" patient engagment service... if it worked Review collected by and hosted on G2.com.
The desktop and web apps are atrocious. We won't be able to text patients randomly because their profile says "patient opted out" even though the patient's communication preferences allow for it and we can't fix it.
The phone part of the app regularly crashes. I have to struggle between the mobile app, the web app and the desktop app to even reach a patient.
The forms are needlessly complex and buggy.
Support is nonexistent and the sales team is increibly pushy.
You will call or email support and never get a reply unless you hound them. Review collected by and hosted on G2.com.
We rely heavily on the texting option that Weave offers. The staff and clients love this option and it has really helped with the amount of calls that would be coming in. Clients also love that they can text us pictures of their pets to give us a better understanding of issues like skin and if they need to be seen ASAP. We would be lost without Weave. Review collected by and hosted on G2.com.
The only thing I do not like is that Weave is not integrated with our pims. So, we have to copy and paste text messages into our pims. Review collected by and hosted on G2.com.
I love the ease of access it gives us to our patients and patient information. The customer support has always been quick and easy. Review collected by and hosted on G2.com.
Has some glitches every now and then. Sending texts without times or on days were not here. Review collected by and hosted on G2.com.
TEXT MESSAGING AND COMMUNICATING WITH PATIENTS IS SO EASY, I LOVE HOW THE ACCOUNT WILL POP UP WHENT HE PATIENT CALLS IN MAKES IT SO EASY TO PREPARE FOR THEPHONE CALL WITH IN SECONDS Review collected by and hosted on G2.com.
NO ISSUES, IT RESPONDS QUICKLY AS WELL AS ALL OTHER SUPPORT THAT IS OFFERED Review collected by and hosted on G2.com.
I think Weave is a fantastic platform for office use and patient communication. Our office uses the interoffice text/instant message communication feature to communicate with each other during the work day. We also use the text feature to quickly and efficiently communicate with our patients multiple times a day. Review collected by and hosted on G2.com.
The biggest fault I find with Weave is being unable to send out a mass email or mass text messages to patients regarding last-minute appointment availability. I've worked with Revenue Well, and their feature for that service is fantastic. Review collected by and hosted on G2.com.
Texting reminders of appointment go out automatically, Texting when their order arrives, Texting foreign languages giving me time to use google translate, Texting me a picture of their insurance card. Review collected by and hosted on G2.com.
I don't like it when weave is down, which isn't very often, but you feel handicapped without it. Review collected by and hosted on G2.com.
Text feature is the best. Having the capability to text with clients from our number is great. Texting seems to be the preferred method of communication for the majority of our clients. Review collected by and hosted on G2.com.
I cannot think of anything I really dislike about the functions we currently use in Weave. Review collected by and hosted on G2.com.
Weave is amazing. I love the way the text messages and phone calls come up right on my computer screen! We can look up and make payments with one click of a button! IT IS truly the best thing we have done for our company! Review collected by and hosted on G2.com.
The only thing I dislike is the Faxing feature. it seems to fail everytime we sends a fax. other than that we love it! Review collected by and hosted on G2.com.
