---
title: Weave Reviews
meta_title: 'Weave Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 433 reviews by the users' company size, role or industry
  to find out how Weave works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 433
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Patient Experience
  url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675
---

# Weave Reviews
**Vendor:** Weave  
**Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 433
## About Weave
Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.



## Weave Pros & Cons
**What users like:**

- Users find Weave's **ease of use** highly intuitive, making communication and setup straightforward and efficient. (87 reviews)
- Users value the **seamless communication** features of Weave, enhancing patient interaction and streamlining office processes. (71 reviews)
- Users value the **automated texting reminders** from Weave, enhancing communication and saving time in their practice. (67 reviews)
- Users value the **convenient patient communication** features of Weave, enhancing interactions and saving time effectively. (66 reviews)
- Users find Weave's **texting communication** highly convenient, streamlining patient interactions and enhancing overall efficiency. (53 reviews)
- Users love the **convenient texting feature** for reminders and easy communication, enhancing overall efficiency and accessibility. (49 reviews)
- Helpful (43 reviews)
- Customer Communication (42 reviews)
- Features (40 reviews)
- Call Management (33 reviews)

**What users dislike:**

- Users experience **technical issues** with Weave, including failed message deliveries and difficulties with setup and support responsiveness. (40 reviews)
- Users report **messaging issues** like glitchy notifications and confusion with bulk messaging, impacting their overall experience. (22 reviews)
- Users experience **communication issues** with Weave, including email client problems and timing errors causing patient dissatisfaction. (21 reviews)
- Users often face **connectivity issues** with Weave, including lagging and syncing problems that disrupt their workflow. (21 reviews)
- Users feel the **limited features** of Weave hinder scheduling efficiency and restrict communication possibilities. (21 reviews)
- Users experience frustrating **software bugs** , with occasional freezes, unexpected logouts, and connection issues affecting usability. (20 reviews)
- Users experience **call issues** , including connection problems and missed caller identification, complicating communication management. (16 reviews)
- Users are frustrated by **missing features** , including sync issues and lack of integration with other systems. (15 reviews)
- Users express frustrations over **poor customer support** , citing unresolved issues and ineffective communication with the support team. (14 reviews)
- Unreliable Connectivity (13 reviews)

## Weave Reviews
  ### 1. long term

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 07, 2023

**What do you like best about Weave?**

easy to work with
has an app
customer support

**What do you dislike about Weave?**

the cost of the service
to many text messages

**What problems is Weave solving and how is that benefiting you?**

patient communication

  ### 2. Weave has so many functions that we use daily!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sheryl C. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 07, 2023

**What do you like best about Weave?**

Weave makes it very easy to communicate with our patients.  Before Weave we didn't have a way to text our patients and most patients respond more to texts than a phone call these days.

**What do you dislike about Weave?**

Right now, there is nothing that I dislike about Weave.

**What problems is Weave solving and how is that benefiting you?**

Communication! Besides communicating with our patients, it is now easy for us to communicate with staff without having to get up or yell across the office!  Appointment reminders are primarily sent through Weave text.

  ### 3. Being able to reach patients through text message.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Karla A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 16, 2023

**What do you like best about Weave?**

Being able to reach our patients through text message and them being able to communicate back to us freely and not it just being an automated service.

**What do you dislike about Weave?**

Sometimes messages go out for hygiene recall when the patient has just been in the office or has gotten their cleaning not too long ago and patients get upset and opt out of getting messages.

**What problems is Weave solving and how is that benefiting you?**

Being able to get more confirmations or cancellations in advance.

  ### 4. Nice layout, could use some improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Aliyah S. | Medical Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 10, 2022

**What do you like best about Weave?**

I love being able to send text messages to patients. Some patients are difficult to reach, and this makes it easier for them to reply own time, rather than waiting for them to call the office back and potentially not get in contact with their appropriate party.

**What do you dislike about Weave?**

I dislike not being able to forward voicemails. I work in a practice with more than 5 providers and when messages get left on the wrong answering machine, it is annoying that I can't just forward them to the right person.

**What problems is Weave solving and how is that benefiting you?**

Weave is making it easier to communicate with patients, which allows them to have their issues resolved in a timely manner. We are able to quickly message patients in between appointments, which reduces the amount of time we spend on the phone.

  ### 5. Amazing

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amber H. | Customer Service Representative, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

The most helpful thing about weave is being able to pull up client's accounts to help them more efficently and quicker. I have not used competitors but find no need to even try any other company.

**What do you dislike about Weave?**

There is nothing that I dislike about Weave.

**What problems is Weave solving and how is that benefiting you?**

Weave solves the problem of guessing who is calling. We are also able to listen back on calls or see who has answered clients called with the recording feature.

  ### 6. Weave is the best

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lloyd A. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Weave?**

I like how easy the software is to use and train new staff members.   We can communicate easily with our patients.   The phone system is the best I have ever used, and you truly get more than a phone when you use Weave.  Also, Weave constantly keeps up with new ways to improve its software.

**What do you dislike about Weave?**

Can't really think of anything I dislike about the system.

**What problems is Weave solving and how is that benefiting you?**

Weave is constantly keeping up with technologies.

  ### 7. Weave is a Time Saver in our Office

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kiama D. | Office Manager and Book Keeper, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 09, 2023

**What do you like best about Weave?**

Being able to send our patients text reminders, scheduling reminders, and text communication have been a game changer for our office. It has allowed our staff to assist our patients better and saved time.

**What do you dislike about Weave?**

We are still waiting for the day we can port our number from the local telephone company so that we can use Weave's phone services as well as the texting/messaging capabilities.

**What problems is Weave solving and how is that benefiting you?**

The automated messages informing our patients that they are due to schedule their next appointment has saved us time and money, allowing us to schedule their next appointment without making a phone call or sending out postcards.

  ### 8. Weave is simple and easy to use.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brittany L. | Receptionist, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Weave makes faxing documents much easier since we have switched to online records. Texting our patients or allowing them to text us has also helped significantly with booking and when they have questions.

**What do you dislike about Weave?**

There are two things I would change about Weave. 
1. Allow a "run at startup" command so that Weave automatically opens when I turn my computer on.
2. Allow us to resize the window to see more text if it is a particularly long message.

**What problems is Weave solving and how is that benefiting you?**

It allows our office to communicate more freely with our patients. It has been wonderful to be able to communicate with patients who are unable to use the phone for calls.

  ### 9. Weave has been great for our practice!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Noah B. | Owner, PTA, CSCS, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Text to pay, encouraging patients to leave reviews, the mobile app is very helpful as well.

**What do you dislike about Weave?**

The cost is really the only down side, beyond that we really enjoy weave.

**What problems is Weave solving and how is that benefiting you?**

Collecting payments, easily communicating with patients, adjusting voicemail, communicating with patients from mobile phone.

  ### 10. Easy VOIP

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dave A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

We have been using Weave at our office for about three years now.  The setup and use is very easy and intuitive

**What do you dislike about Weave?**

There are rare occasions where it can be difficult to hear the person on the other end of the line.

**What problems is Weave solving and how is that benefiting you?**

We are a church.  Our office has 17 Weave stations.  Weave has been a great way for us to keep our office connected to our congregation

  ### 11. It bring ease to communication we need with patients

**Rating:** 4.5/5.0 stars

**Reviewed by:** Monica G. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 27, 2023

**What do you like best about Weave?**

I like that I can message patients about an upcoming appointment, or they can ask questions through the messaging part of the app.  I also love the mass communication feature

**What do you dislike about Weave?**

It happens rarely, but when the systems are down, it causes an interruption in our workday

**What problems is Weave solving and how is that benefiting you?**

We have rarely run into problems except for the phone but they always correct that in a timely fashion

  ### 12. UN-B-WEAVE-ABLE

**Rating:** 4.0/5.0 stars

**Reviewed by:** Alison T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Weave?**

I love the text message opportunity and I like the way we are able to fax!  I like being able to use my cell phone after hours as well.

**What do you dislike about Weave?**

It does not remember my password so I have to put it in every time.  When your patients are transfered over, you cannot edit them.

**What problems is Weave solving and how is that benefiting you?**

I like that it is all streamlined into one system.

  ### 13. Great Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sydney L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

We love being able to communicate directly to our patients and each other. This helps us with reminders, confirmations, and good communication within the store. We also love the review feature.

**What do you dislike about Weave?**

Weave seems to need a lot of updates, which causes a lot of glitches with our messaging. We have gotten used to it, but it is annoying at times.

**What problems is Weave solving and how is that benefiting you?**

Appointment reminder, communication

  ### 14. Best Software to communicate with patients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christina B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Weave seamlessly integrates with Dentrix.   They also have an app that makes it easy to communicate with patients from home.

**What do you dislike about Weave?**

The VOIP phones can be frustrating depending on your internet connection.

**What problems is Weave solving and how is that benefiting you?**

Patients do not often call you back but will text immediately even from an app on your phone if need be. You can also listen to recorded phone calls for training purposes.

  ### 15. Weave has saved our office time and energy in communicating with our patients.

**Rating:** 4.5/5.0 stars

**Reviewed by:** H T. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 28, 2023

**What do you like best about Weave?**

Call in messages from our office can be recorded as they are needed to meet the situation.  We are in control of messages like emergency closings and bad weather notices too.

**What do you dislike about Weave?**

I have to sign in with my password each time I open the Weave app on my computer.

**What problems is Weave solving and how is that benefiting you?**

A record of phone calls with patients.  Communicating by text, too.

  ### 16. Convenient and straightforward

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 10, 2022

**What do you like best about Weave?**

The most helpful feature about weave is the template feature in messaging. Instead of having to type out the same paragraph to every patient, the template will already have it pre-typed and ready to send.

**What do you dislike about Weave?**

The least helpful feature about Weave is the voicemail set up. Most of my voicemails transfer to my phone and I cannot pick or skip any voice messages . I would have to wait and listen to every single one before I get to the one I want. However you can skip them if they appear on your computer screen, but that is not always the case.

**What problems is Weave solving and how is that benefiting you?**

Weave is benefiting me by having everything organized in different categories and making it easier to contact patients and vise versa. Having all the icons on the Home Screen makes it super simple to figure out where everything is. Also being able to chat with numerous patients at the same time through messaging helps get the job done quicker.

  ### 17. Weave makes a great tool for front office administration.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jessica S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Weave benefits our practice by making communicating with patients easy with little effort.  We also like the app to check messages on the go and look at our Schedule.

**What do you dislike about Weave?**

The only downside we have from time to time are tech glitches. However, the tech support team is always pleasant and helpful. These inconveniences are not as frequent as they used to be!

**What problems is Weave solving and how is that benefiting you?**

Weave fills the gaps in communicating with patients. With a smaller private practice, it is beneficial to communicate via text while managing other front-office tasks as it does not take away from our in-office patient experience.

  ### 18. Optimal integrative experience to improve clinical communication with patients

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jonathan H. | Podiatrist, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Weave?**

The transition to an easy form of communication beyond the phone call and having direct messaging with the patients has made Weave one of the best clinical tools we have integrated in our office.

**What do you dislike about Weave?**

The communication platform due to our aging patient type does limit the capacity to be able to communicate with all of our patients via the direct messaging service.

**What problems is Weave solving and how is that benefiting you?**

No longer using front end staff time to do tedious phone recalls for patients and easily reminding patients about appointments and when their custom foot orthotic devices are available. This has increased productivity.

  ### 19. Weave is fantastic

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heidi T. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Weave?**

We love that once you get your settings right, it pretty much does the work for you. Our patients love that we can send them a quick message that don't require a phone call.

**What do you dislike about Weave?**

We wish Weave could send automated messages to home numbers.

**What problems is Weave solving and how is that benefiting you?**

Weave saves us so much time by customizing our messages and settings.

  ### 20. Weave Experience

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sarah P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Overall pretty happy with all services from Weave. I do like that we can access pretty much anything within one platform.

**What do you dislike about Weave?**

There are no alerts or reminders to update patient forms. It would be beneficial to know when these patients are due to update their forms. Currently, we do this manually.

**What problems is Weave solving and how is that benefiting you?**

Keeping everything in one platform.

  ### 21. Weave Keeps Us Up To Date

**Rating:** 4.5/5.0 stars

**Reviewed by:** Felecia L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Communicating with our patients and interoffice is the BEST

**What do you dislike about Weave?**

Weave added a "TAG" button to EVERY SINGLE TEXT... with no option to remove it.... HATE IT!

**What problems is Weave solving and how is that benefiting you?**

Being able to TEXT patients that are not available to TALK because they may be at work is the BEST!  Sending messages to the team also works well for us!

  ### 22. Easy!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heather W. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Weave was easy to integrate with our office software. It is user-friendly, and all of our staff use it. We use it to communicate easily with patients and collect balances.

**What do you dislike about Weave?**

Weave automatically uploads messages overnight and sometimes patients will  not show to an exam. The survey message will still go out even if a patient has not come in.

**What problems is Weave solving and how is that benefiting you?**

Confirmations of appointments are better and save time for front desk employees by not being on the phone as often. This allows them to be more productive in other aspects of the office.

  ### 23. Very helpful for client communication

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephanie J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Easy to communicate and stay in touch with clients through text.

**What do you dislike about Weave?**

Nothing I really dislike.  There are a lot of features available that I don't think to use all the time.

**What problems is Weave solving and how is that benefiting you?**

Client communications, it is effortless to send a text to a client.  It has also helped with accounts receivable with the text-to-pay feature.

  ### 24. Easy to use | Easy to teach

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarah S. | Director of Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 08, 2022

**What do you like best about Weave?**

Weave has done a phenomenal job adding features that have allowed us to eliminate additional services and apps.  They have positioned themselves to understand the needs of the industry and provide services that support those needs.  We find ourselves canceling additional services every year due to upgrades and features that are now a part of Weave.  This has been great for our team and well appreciated.

**What do you dislike about Weave?**

Weave has not done well on the support side of its business.  It feels as if the support team is short-staffed and quick to get off the call.  The wait times have been terrible and the knowledge of the team has declined significantly over the years.  Weave has done a great job provide supporting webinars to their customers but seems to have forgotten to provide those same tools to their support team.

**What problems is Weave solving and how is that benefiting you?**

Weave has done a great job understanding the needs of the industry and has addressed a number of those needs through the development of additional features.  The ability for our patients to be sent a payment link to meet their financial commitments has provided the practice with a huge benefit.  We did test out the insurance verification feature but it is not quite there yet for orthodontic benefits and does not communicate with Dolphin.  I am hopeful there will be a fix in the future - we know this feature will provide a huge benefit to our practice.

  ### 25. The Weave application is very user friendly and has quite a bit to offer your business.

**Rating:** 5.0/5.0 stars

**Reviewed by:** lisa M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 28, 2023

**What do you like best about Weave?**

We like the functionality of the application. The ease of using it day to day.

**What do you dislike about Weave?**

The program does not have an automated dialer for older patients who do not text.

**What problems is Weave solving and how is that benefiting you?**

The ease of confirming messages via text prevents us from having to reach out manually to our patients.

  ### 26. Best Service Out There

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tristan S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

2 way texting, pop ups on who is calling and that the app has everything in 1 spot.

**What do you dislike about Weave?**

sometimes our credit card terminal wit them errors a few times a day

**What problems is Weave solving and how is that benefiting you?**

all in 1 app makes it easy to use and the staff texting make communication so simple

  ### 27. Good customer service! Knowledgeable techs! Ease of use !

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stefani B. | Office manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 14, 2022

**What do you like best about Weave?**

I like the ease of use. There is very little training that needs to be done when incorporating a new team member to use the program. Other programs we used took long to learn and were not as effective.

**What do you dislike about Weave?**

I think the only reason to dislike Weave is when there are technology glitches, but those are typically not under their control. They are great at finding fast solutions

**What problems is Weave solving and how is that benefiting you?**

Weave helps us to communicate with our patients via text, email and phone. It also allows us to use the app to seamlessly communicate with patients when working remotely

  ### 28. Office Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kassie P. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

How easy the technology is to use! I love this product

**What do you dislike about Weave?**

Nothing. I thnk that weave has been the answer to our problems.

**What problems is Weave solving and how is that benefiting you?**

The software integrates with our orthodontic software and makes things very seamless. We are able to send reminders with automation, making life so easy!

  ### 29. It is very helpful with all the features

**Rating:** 5.0/5.0 stars

**Reviewed by:** Monica R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 14, 2023

**What do you like best about Weave?**

Being able to call from the office phone on the app and see schedules

**What do you dislike about Weave?**

Sometimes my messages cannot be uploaded

**What problems is Weave solving and how is that benefiting you?**

Patient communication and its benefit is our schedules are busier.

  ### 30. Weave simplifies business

**Rating:** 4.0/5.0 stars

**Reviewed by:** karissa s. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Weave has helped simplify my business and connect all our systems together. I love the automated text messages and reviews we can send out it's save us a lot of time and money.

**What do you dislike about Weave?**

I do with their customer service was a little better and that you couldn't use get more specific about who you send texts to but overall I can't complain

**What problems is Weave solving and how is that benefiting you?**

Helping us to get more google reviews boosting our google SEO and saving us time and money but making everything automated

  ### 31. Weave in Dentistry

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kristy W. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Weave?**

Weave is very easy to use. The patient communication is very easy to navigate.

**What do you dislike about Weave?**

The only thing I dislike is that you can not change appointments from the app.

**What problems is Weave solving and how is that benefiting you?**

Weave solves our communication problems with our patients. Patients love getting text messages for reminders.

  ### 32. Since switching over to weave the practice voicemails and calls have been hectic and unorganized.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Lexus H. | Medical Assistant, Medical Practice, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 10, 2022

**What do you like best about Weave?**

The most helpful thing about Weave is the ability to text patients through a secured line. Patients are able to communicate simple needs to the practice without calling.

**What do you dislike about Weave?**

Voicemail distribution and schedule errors communicated to patients to come earlier or later than imputed. This could be better by showing personal voicemails on my phone then having the access the app to listen.

**What problems is Weave solving and how is that benefiting you?**

The only problem weave has solved is being able to text and send photos directly to a patient's phone while compliant with HIPPA. It takes the extra work or faxing or emailing away.

  ### 33. Easy to use

**Rating:** 4.5/5.0 stars

**Reviewed by:** Melissa B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 01, 2023

**What do you like best about Weave?**

It's very easy to use , great for patient communication and confirmation it also allow us to see schedule

**What do you dislike about Weave?**

I wish it had more features with able to schedule through it also

**What problems is Weave solving and how is that benefiting you?**

Confirming patients through our software

  ### 34. I recommend Weave! Great service!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shannon R. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 10, 2022

**What do you like best about Weave?**

I like how we can text the client. It's easy when we are on the phone but can still text someone else at the sametime. I like how we can also chat amongst the staff without disturbing our work.

**What do you dislike about Weave?**

The app will close randomly or not pop up when the phone rings. It makes it challenging to provide good service to our clients when they call or text. I find we are missing messages from clients.

**Recommendations to others considering Weave:**

Signing up with Weave was very easy. The team we worked with was very effecient and quick. I highly recommend using Weave.

**What problems is Weave solving and how is that benefiting you?**

Caller ID is beneficial in letting us know who's calling before answering the phone. It helps us become more efficient with our clients as far as being prepared for their call.

  ### 35. We continue to love using Weave for our every day communication!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Karena A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Being able to text our patients any time.

**What do you dislike about Weave?**

If our internet provider goes down, so do our phones!

**What problems is Weave solving and how is that benefiting you?**

Patients find it easy to text us back when they get a message about being past due for their hygiene visit.

  ### 36. Best Communication App I've Come Across

**Rating:** 5.0/5.0 stars

**Reviewed by:** Healthy Smiles D. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 14, 2022

**What do you like best about Weave?**

This app is very user-friendly on both the desktop & mobile phone. We are able to better communicate with our patients, we really love the birthday list so we can text patients on their birthday.

**What do you dislike about Weave?**

Pop- ups don't always come up when call and texts come in but it doesn't happen often.

**What problems is Weave solving and how is that benefiting you?**

Being able to text our patients while in the office or away has made things so much easier for the doctors, staff, and patients. We are more accessible and the patients really appreciate it.

  ### 37. Very helpful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yancy A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2023

**What do you like best about Weave?**

The accuracy and speed of it, its also very up to date

**What do you dislike about Weave?**

Everything is very useful there is nothing to dislike

**What problems is Weave solving and how is that benefiting you?**

Last minute cancellations and patients that like texting more

  ### 38. Best Dental service tool ever

**Rating:** 5.0/5.0 stars

**Reviewed by:** tim k. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

simple texting and phone, account a/r visability

**What do you dislike about Weave?**

constant updates, should be a link to get to weave portal from app login

**What problems is Weave solving and how is that benefiting you?**

quick patient touch, very easy to hold conversation without being on phone

  ### 39. Enjoy texting patients more than calling.

**Rating:** 5.0/5.0 stars

**Reviewed by:** John O. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 16, 2023

**What do you like best about Weave?**

Auto texting patients to remind them of appointments

**What do you dislike about Weave?**

When the wifi is not good, then it makes our calls bad

**What problems is Weave solving and how is that benefiting you?**

Confirming appointments

  ### 40. Weave Excellence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jen S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Weave?**

Incorporates so many options, email, fax, text & now sunbit!

**What do you dislike about Weave?**

Would love if it would refresh a little quicker sometimes.

**What problems is Weave solving and how is that benefiting you?**

Multiple options all in one program

  ### 41. Weave is like a personal assistant!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly M. | owner/esthetician, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 19, 2022

**What do you like best about Weave?**

I love that I can text with clients or potential clients that call us and we miss their call, it saves me so much time.

**What do you dislike about Weave?**

I'm not able to access the vm via the app on my cell phone, but it may just be a set up issue.

**What problems is Weave solving and how is that benefiting you?**

we're a small practice so we can't always answer the phone, so having an automated message to callers helps as well as the appt reminders it sends out.

  ### 42. It does all we want it to do and more.  It made our job easier and more effective

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa M. | Office Manager at Newtown Dental Care, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

Patient communications are wonderful. No hiccups.

**What do you dislike about Weave?**

If it would only vacuum the office...   :  )

**What problems is Weave solving and how is that benefiting you?**

The interaction with our software is very timely and dependable.

  ### 43. helpful for confirming appointments

**Rating:** 4.0/5.0 stars

**Reviewed by:** eva f. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Weave?**

Ability to contact patients through emails and texts.

**What do you dislike about Weave?**

Possibly offer online training for the aspects we could be utilizing

**What problems is Weave solving and how is that benefiting you?**

Easily connecting with patients

  ### 44. Easily Accessible

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda  M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Weave?**

Since covid it has made dental life easier. Being able to switch over and take payments from home or the office.

**What do you dislike about Weave?**

When it freezes or when the actually terminal doesnt load. I have had problems now with taking HSA or FSA if the patient doesnt do it on the portal.

**What problems is Weave solving and how is that benefiting you?**

Being able to always look at multiple practices at once.

  ### 45. I love Weave!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Terese M. | Financial Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 11, 2022

**What do you like best about Weave?**

I like that I can easily communicate with patients after hours and on the weekends.   I love that I can access the schedule after hours  and on weekends as well.

**What do you dislike about Weave?**

I dislike that not all patients respond to their reminder text even though they received it and read it.   Most patients do but we still have to call the non-responders.  This is not Weave's fault.

**What problems is Weave solving and how is that benefiting you?**

Weave has cut down on reminder phone calls a great deal.   Being able to check texts from patients after hours and on weekends helps too.   If patients are canceling an appointment when we are not there, we can try to fill the appointment slot while we still have time to do so.

  ### 46. Great service and user friendly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marley R. | Registered Dental Assistant/Administrative Assistant, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 25, 2022

**What do you like best about Weave?**

Ease of use and I like that the patients name comes up when they call so the phone calls can be quicker and more efficient.  The missed call text is nice and most people prefer to text these days instead of calling!

**What do you dislike about Weave?**

The 1 downside we have been experiencing is we are unable to sync our recall types with Dolphin due to too many appointment types.  We have had some issues with phone lines being down, but usually Weave is able to solve that issue quickly.

**Recommendations to others considering Weave:**

It's a great product and easy to use

**What problems is Weave solving and how is that benefiting you?**

Ease of communication, caller ID, easily confirming appointments and checking next appointment date right within the app.  We have been able to easily communicate with patients with the missed call text - lots of patients prefer to just text the office and we are able to get back to them quicker than calling back and playing phone tag.

  ### 47. Very happy with our experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kim P. | Office Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 10, 2022

**What do you like best about Weave?**

We transitioned to Weave about a year ago, and it went very smoothly. We love that we can communicate with our patients via text; all appointment confirmations are done automatically saving us time.  We also fax through Weave, which saves us a lot of time. We can keep the fax numbers of those we frequently use, which is a great feature. Overall we are delighted with our choice to use Weave.

**What do you dislike about Weave?**

Honestly, there is nothing I dislike. I highly recommend Weave.

**What problems is Weave solving and how is that benefiting you?**

Now that we can have Weave text our patients for their confirmations, it saves our office a tremendous amount of time.

  ### 48. Solid Phone/Text Platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Chris G. | Marketing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 22, 2023

**What do you like best about Weave?**

--Phone/Text in same platform
--Desktop app analytics
--Intuitive user interface
--US-Based, helpful, friendly tech support

**What do you dislike about Weave?**

--Wish we could update imported contacts in the Weave desktop app
--Phone call quality in the mobile app can be a bit lacking

**What problems is Weave solving and how is that benefiting you?**

--Patient Communication
--Request reviews
--Phone analytics / staff performance

  ### 49. Great communication platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Renee B. | Office Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 15, 2022

**What do you like best about Weave?**

Confirmation time saver for our front office team,  (most) patients love being able to text the office and appreciate the appointment reminders. It frees up a lot of time from outgoing and incoming calls.

**What do you dislike about Weave?**

The only downside that comes to mind is not being able to customize a specific patient's preference. For instance, some do not want a last-minute reminder text, it would be great to fine-tune preferences.

**What problems is Weave solving and how is that benefiting you?**

Auto confirms are a life-saver for our front office team, it allows us to be on the phone less and makes us more available for interacting with our patients when they are in the office.

  ### 50. Weave your messaging friend

**Rating:** 4.5/5.0 stars

**Reviewed by:** kristina r. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 23, 2023

**What do you like best about Weave?**

I like the use of templates to address patient's materials coming in and the instant messaging.

**What do you dislike about Weave?**

Navigating Weave at first can be confusing, but once you get the hang of it, it becomes easier.

**What problems is Weave solving and how is that benefiting you?**

sending mass emails or text messages easily


## Weave Discussions
  - [Is there campaigns for emailing promos, post op, education etc.. coming?](https://www.g2.com/discussions/is-there-campaigns-for-emailing-promos-post-op-education-etc-coming) - 1 comment, 1 upvote
  - [Is weave Hipaa compliant?](https://www.g2.com/discussions/is-weave-hipaa-compliant) - 2 comments
  - [How much is weave dental?](https://www.g2.com/discussions/how-much-is-weave-dental) - 2 comments
  - [What does the company weave do?](https://www.g2.com/discussions/weave-what-does-the-company-weave-do) - 2 comments
  - [What is weave dental?](https://www.g2.com/discussions/what-is-weave-dental) - 2 comments

- [View Weave pricing details and edition comparison](https://www.g2.com/products/weave-weave/reviews?page=6&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-07-13+02%3A20%3A11+-0500&secure%5Bsession_id%5D=1087558d-2cd5-46e4-b293-70d16a5506dc&secure%5Btoken%5D=2660f5104da79d81129992918a3f3331995f615428117026385700748ac54d9e&format=llm_user)
## Weave Integrations
  - [athenaOne](https://www.g2.com/products/athenaone/reviews)
  - [Boulevard](https://www.g2.com/products/boulevard-labs-inc-boulevard/reviews)
  - [Cornerstone Learning](https://www.g2.com/products/cornerstone-learning/reviews)
  - [Covetrus Pulse](https://www.g2.com/products/covetrus-pulse/reviews)
  - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews)
  - [Dentrix](https://www.g2.com/products/dentrix/reviews)
  - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews)
  - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews)
  - [ezyVet](https://www.g2.com/products/ezyvet/reviews)
  - [Nextech Practice Management](https://www.g2.com/products/nextech-practice-management/reviews)
  - [Open Dental](https://www.g2.com/products/open-dental/reviews)
  - [Prompt Health](https://www.g2.com/products/prompt-health/reviews)
  - [RevolutionEHR](https://www.g2.com/products/revolutionehr/reviews)
  - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews)

## Weave Features
**Information Flow**
- Patient Case Management
- Referrals Management
- Records Management

**Platform**
- User Authorization - HIPAA Compliant Messaging
- Compliant Texting - HIPAA Compliant Messaging
- Compliant Emailing - HIPAA Compliant Messaging
- Clinical Communication - HIPAA Compliance
- HIPAA Compliance - HIPAA Compliant Messaging
- Operating Systems - HIPAA Compliant Messaging
- Message Lifespan - HIPAA Compliant Messaging
- Workflow Enhancement - HIPAA Compliant Messaging

**Patient Convenience **
- Tablets and Kiosks
- Payment Collection
- Form Workflow
- Patient Check-in
- Mobile Patient Intake

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Communications

**Business Management**
- Merchant Services
- Appointment Scheduling

**Agentic AI - Veterinary Practice Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Patient Communication & Engagement**
- Personalized Patient Outreach
- Intelligent Chatbots & Virtual Assistants
- Two-Way Patient Messaging
- AI-Powered Appointment Reminders

**Patient Experience**
- Dashboards & Reporting
- Team Management
- Secure Communications
- Patient Experience Management

**Administration **
- Patient Data Transfer
- HIPAA Compliance
- Insurance Credentialing
- Appointment Scheduler Integration
- E-Signature

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration

**Marketing**
- Client Communications
- CRM

**Scheduling & Access Optimization**
- Self-Service Appointment Scheduling
- Digital Intake & Pre-Visit Forms
- AI-Based Scheduling Optimization
- Waitlist & Cancellation Management

**Practice Management**
- Patient Records
- Photo Management
- Insurance Billing

**Care Coordination & Automation**
- Risk Stratification & Patient Prioritization
- Automated Care Pathway Guidance
- Referral Management

**Platform Tools**
- Reporting and Analytics
- Healthtech Integrations
- Mobile App

**Operational Intelligence & Integration**
- Predictive No-Show Analytics
- EHR & Practice Management Integration
- Operational Performance Dashboards

## Top Weave Alternatives
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  - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews)
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