Video Reviews
Great system, needs some kinks worked out
345 Weave Reviews
Overall Review Sentiment for Weave
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We love that once you get your settings right, it pretty much does the work for you. Our patients love that we can send them a quick message that don't require a phone call. Review collected by and hosted on G2.com.
We wish Weave could send automated messages to home numbers. Review collected by and hosted on G2.com.
Overall pretty happy with all services from Weave. I do like that we can access pretty much anything within one platform. Review collected by and hosted on G2.com.
There are no alerts or reminders to update patient forms. It would be beneficial to know when these patients are due to update their forms. Currently, we do this manually. Review collected by and hosted on G2.com.
Communicating with our patients and interoffice is the BEST Review collected by and hosted on G2.com.
Weave added a "TAG" button to EVERY SINGLE TEXT... with no option to remove it.... HATE IT! Review collected by and hosted on G2.com.
Weave was easy to integrate with our office software. It is user-friendly, and all of our staff use it. We use it to communicate easily with patients and collect balances. Review collected by and hosted on G2.com.
Weave automatically uploads messages overnight and sometimes patients will not show to an exam. The survey message will still go out even if a patient has not come in. Review collected by and hosted on G2.com.
Easy to communicate and stay in touch with clients through text. Review collected by and hosted on G2.com.
Nothing I really dislike. There are a lot of features available that I don't think to use all the time. Review collected by and hosted on G2.com.
Weave has done a phenomenal job adding features that have allowed us to eliminate additional services and apps. They have positioned themselves to understand the needs of the industry and provide services that support those needs. We find ourselves canceling additional services every year due to upgrades and features that are now a part of Weave. This has been great for our team and well appreciated. Review collected by and hosted on G2.com.
Weave has not done well on the support side of its business. It feels as if the support team is short-staffed and quick to get off the call. The wait times have been terrible and the knowledge of the team has declined significantly over the years. Weave has done a great job provide supporting webinars to their customers but seems to have forgotten to provide those same tools to their support team. Review collected by and hosted on G2.com.
We like the functionality of the application. The ease of using it day to day. Review collected by and hosted on G2.com.
The program does not have an automated dialer for older patients who do not text. Review collected by and hosted on G2.com.
2 way texting, pop ups on who is calling and that the app has everything in 1 spot. Review collected by and hosted on G2.com.
sometimes our credit card terminal wit them errors a few times a day Review collected by and hosted on G2.com.
I like the ease of use. There is very little training that needs to be done when incorporating a new team member to use the program. Other programs we used took long to learn and were not as effective. Review collected by and hosted on G2.com.
I think the only reason to dislike Weave is when there are technology glitches, but those are typically not under their control. They are great at finding fast solutions Review collected by and hosted on G2.com.
