Weave allows me to quickly and effectively communicate with patients allowing me more time for other things. Review collected by and hosted on G2.com.
We had a considerable error with our credit card processing. When our Stripe account was set up, it was set up using our office Debit card instead of our bank directly. Our Debit card has a deposit limit and Weave attempted to deposit money from our credit/debit card transactions that were over that limit and therefore was rejected by our bank. Weave never notified us of this error. When the error was noticed on our end, it took an incredible amount of my time with Weave to resolve this matter. Also, somehow my personal social security number got entered for our office and all of our credit card transactions were reported to the IRS as income for me for 2020 and 2021. This has also taken a tremendous amount of my time to resolve this matter. Review collected by and hosted on G2.com.
Video Reviews
Great system, needs some kinks worked out
345 out of 346 Total Reviews for Weave
Overall Review Sentiment for Weave
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For our office, it is a great help that we can text to communicate with patients as it is sometimes faster for patients who prefer to message than have a phone call.
It has helped with our forms as well.
We love the reminders for those who are scheduled and the recall system to catch patients who haven't yet been scheduled.
We also use it as a communication among staff while at the office which helps keep everyone on the same page.
When needing customer support they are easy to get ahold of. Review collected by and hosted on G2.com.
There are still some glitches here and there with the system. But overall we don't have any downsides. Review collected by and hosted on G2.com.
Nothing. It has caused more stress for our office than help. Review collected by and hosted on G2.com.
- Constantly loses connection with our server, creating errors with auto messaging to patients.
- Support is useless. I have had three phone calls with a combined 6 hours over the past 2 days and the most recent issue is not resolved (my request was simply to ask why some patients weren't getting 3 day confirmation reminders and others were. One rep promised to call back with an answer and instead emailed me how to be 10DLC compliant - this was not the issue, which another rep confirmed. The issue still persists).
- There is a new "glitch" literally every week that requires a new phone call and days to fix (with no actual fix). Review collected by and hosted on G2.com.
I like having the ability to send and receive texts on the same business number. We use this on a daily basis and this makes appointments and scheduling a breeze. Also sending review links is super helpful. Review collected by and hosted on G2.com.
If the internet goes down then are phones are out too. Also, I do not like the email client for marketing to our patients. The new email client also did not bring over our previous data Review collected by and hosted on G2.com.
The ability to text our patients after hours if needed. We feel like we never miss communication with them! Review collected by and hosted on G2.com.
We have no dislikes, we only wish every office we used personally for our own appointments would use it! Review collected by and hosted on G2.com.
It is a one-stop for all communication with patients. It is easy to use, we use it daily, and it allows me to contact patients outside of work as well with the same number. Review collected by and hosted on G2.com.
I don't know if there is anything I don't really like about Weave at this time. Review collected by and hosted on G2.com.
It works well between the online interface and the app. It's a one stop shop for phone calls, texts, faxes, emails. It makes it really easy to maintain communication lines between facilities and clients. The phone records make training an easier job and provide fantastic feedback. It's easy to download app on your personal phone and easy to use so that clinic number shows vs personal contact. Review collected by and hosted on G2.com.
Only able to route calls to 2 lines before transfers are sent to voicemail. Review collected by and hosted on G2.com.
it is so easy to use I introduced it to our office about 2 yearsago and they all love it. easy to transfer our calls if we have a remote day. easy to text everyone and recieve pics if we need our patient insurance card. our faxes we wanted to stop using our printer, so much ink was waisted, electronic faxes was the way to go and I can save phone/fax numbers so we always know where it came from.it is so easy to download on your cell phone or computer. we use it everyday . its been rare but when I contact customer service they are on it and answer quick , you can even just chat online if needed Review collected by and hosted on G2.com.
the only issue is it does not intergrate with our emr and scheuling does not transfer over Review collected by and hosted on G2.com.
That it integrates with Cloud9 Ortho software so that the appointment text reminders are automatic. Review collected by and hosted on G2.com.
Bulk/mass text messages don't seem to go through to our patients for some reason. Review collected by and hosted on G2.com.
I have integrated two offices with weave and what I love the most is the ease of communicating with patients, I also love the billing and digital forms. Review collected by and hosted on G2.com.
At the moment I cannot thing of anything I would change about Weave. Review collected by and hosted on G2.com.
While working in a busy dental office, Weave makes my life so much easier when it comes to patient communication. I love the ease of being able to text or call patients using Weave. The patient payment feature is amazing as well. I highly recommend Weave! Also, it is super convenient to call customer support and speak to an actual representative to diagnose any technical issues. Review collected by and hosted on G2.com.
No downsides noted. Although it's rare, all technical issues are solved with a live representative in a timely manner. I always feel comfortable to call with any help knowing it will be resolved. Review collected by and hosted on G2.com.
