Weave has greatly improved our clinic's communications with patients. Our patients really enjoy our new text capabilities. We are so impressed with this service that we are going to be enrolling in the payments service as well. We are in a new time and Weave allows us to stay up to date with how people prefer to communicate in 2022. Tech support is also always available promptly and I have yet to have an issue that has gone unresolved for longer than an hour or two. Review collected by and hosted on G2.com.
Not much to say here. The only thing that would be an improvement for us, would be if there was an option to upload our own forms to include in emails similar to the wellness forms. Review collected by and hosted on G2.com.
Video Reviews
Great system, needs some kinks worked out
340 out of 341 Total Reviews for Weave
Overall Review Sentiment for Weave
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For our office, it is a great help that we can text to communicate with patients as it is sometimes faster for patients who prefer to message than have a phone call.
It has helped with our forms as well.
We love the reminders for those who are scheduled and the recall system to catch patients who haven't yet been scheduled.
We also use it as a communication among staff while at the office which helps keep everyone on the same page.
When needing customer support they are easy to get ahold of. Review collected by and hosted on G2.com.
There are still some glitches here and there with the system. But overall we don't have any downsides. Review collected by and hosted on G2.com.
Nothing. It has caused more stress for our office than help. Review collected by and hosted on G2.com.
- Constantly loses connection with our server, creating errors with auto messaging to patients.
- Support is useless. I have had three phone calls with a combined 6 hours over the past 2 days and the most recent issue is not resolved (my request was simply to ask why some patients weren't getting 3 day confirmation reminders and others were. One rep promised to call back with an answer and instead emailed me how to be 10DLC compliant - this was not the issue, which another rep confirmed. The issue still persists).
- There is a new "glitch" literally every week that requires a new phone call and days to fix (with no actual fix). Review collected by and hosted on G2.com.
The ability to text our patients after hours if needed. We feel like we never miss communication with them! Review collected by and hosted on G2.com.
We have no dislikes, we only wish every office we used personally for our own appointments would use it! Review collected by and hosted on G2.com.
It is a one-stop for all communication with patients. It is easy to use, we use it daily, and it allows me to contact patients outside of work as well with the same number. Review collected by and hosted on G2.com.
I don't know if there is anything I don't really like about Weave at this time. Review collected by and hosted on G2.com.
It works well between the online interface and the app. It's a one stop shop for phone calls, texts, faxes, emails. It makes it really easy to maintain communication lines between facilities and clients. The phone records make training an easier job and provide fantastic feedback. It's easy to download app on your personal phone and easy to use so that clinic number shows vs personal contact. Review collected by and hosted on G2.com.
Only able to route calls to 2 lines before transfers are sent to voicemail. Review collected by and hosted on G2.com.
it is so easy to use I introduced it to our office about 2 yearsago and they all love it. easy to transfer our calls if we have a remote day. easy to text everyone and recieve pics if we need our patient insurance card. our faxes we wanted to stop using our printer, so much ink was waisted, electronic faxes was the way to go and I can save phone/fax numbers so we always know where it came from.it is so easy to download on your cell phone or computer. we use it everyday . its been rare but when I contact customer service they are on it and answer quick , you can even just chat online if needed Review collected by and hosted on G2.com.
the only issue is it does not intergrate with our emr and scheuling does not transfer over Review collected by and hosted on G2.com.
That it integrates with Cloud9 Ortho software so that the appointment text reminders are automatic. Review collected by and hosted on G2.com.
Bulk/mass text messages don't seem to go through to our patients for some reason. Review collected by and hosted on G2.com.
While working in a busy dental office, Weave makes my life so much easier when it comes to patient communication. I love the ease of being able to text or call patients using Weave. The patient payment feature is amazing as well. I highly recommend Weave! Also, it is super convenient to call customer support and speak to an actual representative to diagnose any technical issues. Review collected by and hosted on G2.com.
No downsides noted. Although it's rare, all technical issues are solved with a live representative in a timely manner. I always feel comfortable to call with any help knowing it will be resolved. Review collected by and hosted on G2.com.
Wonderful phones, easy system for patient identification, transfering calls, putting people on hold, etc. The app on the desktop is great that we can see who is calling, and lookup patient details as far as account and appointments.
Weave customer service is also wonderful and helpful. Review collected by and hosted on G2.com.
Having to navigate throught a lot of places to get info on one patient. Review collected by and hosted on G2.com.
Really helps cut down on no shows with automatic recalls. I love that we can 2-way text patients. Helps collect reviews for the office by automatically asking the patient for a review after their exam. Review collected by and hosted on G2.com.
Glitchy on occasion, but the help desk is quick to respond and resolves issues quickly. Review collected by and hosted on G2.com.
