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UKG Pro Reviews & Product Details - Page 92

UKG Pro Overview

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

UKG Pro Details
Product Website
Languages Supported
Danish, German, English, French, Italian, Malay, Dutch, Portuguese, Spanish, Swedish
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Product Description

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

How do you position yourself against your competitors?

With UKG Pro, you can confidently support your people with deeper visibility and integration across all people operations. Make timely, people-focused decisions across your entire people operations, elevated by AI- backed recommendations and insights. Build inspired and motivated work experiences that create a more open and inclusive culture your people can be proud of.


Seller Details
Seller
UKG
Company Website
Year Founded
1977
HQ Location
Weston, FL
Twitter
@UKGInc
44,829 Twitter followers
LinkedIn® Page
www.linkedin.com
14,118 employees on LinkedIn®
Phone
(800) 432-1729
Description

At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. One of the world’s leading HCM cloud companies today, UKG and our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps more than 80,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work. To learn more, visit ukg.com.


Natalie A.
NA
Overview Provided by:
Associate Manager, Social Media at UKG

Recent UKG Pro Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"Overall great product"
UKG is very user friendly. Managers and team members seem to be able to find anything they need.
CB
Christopher B.Mid-Market (51-1000 emp.)
4.0 out of 5
"Better than Ascentis!"
It was much better than Ascentis... UKG acquired our old HRIS and they improved the interface. The customer service was pretty good too.
Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"UKG Pro Review"
The ability to automate profile assignments
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

UKG Pro Media

UKG Pro Demo - UKG Pro People Center
UKG Pro People Center
UKG Pro Demo - UKG Pro Pay
UKG Pro Pay
UKG Pro Demo - UKG Pro Recruiting
UKG Pro Recruiting
UKG Pro Demo - UKG Pro Mobile App
UKG Pro Mobile App
UKG Pro Demo - UKG Pro Employee Voice
UKG Pro Employee Voice
Play UKG Pro Video
Play UKG Pro Video

Official Downloads

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Video Reviews

1,532 UKG Pro Reviews

4.2 out of 5
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1,532 UKG Pro Reviews
4.2 out of 5
1,532 UKG Pro Reviews
4.2 out of 5

UKG Pro Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for UKG ProQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Accounting
AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UKG Pro?

Seems to have a lot of capabilities, good reporting, lots of options. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Customer service has been rough - lack of response, cases closed before actual resolution. Struggle with some of our initial set up and its costly to make changes to configurations we didn't get consulted with to set up. Some of the tools they offer don't have enough training on how to start using them from scratch. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

Go through implementation set up with a fine tooth comb. Plan on around double the expected time-frame to be totally set up and done. If you're using it to manage your health benefits, make sure that integration is set up correctly. Train! Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

More access for employees, better reporting, better data capture. Online onboarding process has changed our world in HR - absolutely love that feature. Review collected by and hosted on G2.com.

Chris W.
CW
Account Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UKG Pro?

I like how it is a single place to look at benefits and pay statements. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

I think the user interface is not very intuitive and easy to understand and navigate. I cant look at multiple pay statements at once unless opening multiple tabs. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

It is very outdated in terms of interface and usability. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

Being aware of my benefits and elections. Tracking my pay statements and other personal information. Review collected by and hosted on G2.com.

Response from Micole Garatti, MBA of UKG Pro

Hi Chris, thank you for your feedback. Your insights are important to us. I just wanted to let you know I shared your comments with the team to help us improve. I hope you have a wonderful day!

MM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UKG Pro?

The user interface is very easy to navigate and find what you are looking for; there is a very low bar for technical abilities to be able to login and use the product. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Specially regarding additional jobs; there is no effective dating, no job history or comp history.. it feels like it was an after thought and never given the feature set it needs to be a industry leading solving for multiple job employers.

ADD EFFECTIVE DATING, JOB HISTORY AND COMPENSATION HISTORY TO ADDITIONAL JOBS! Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

PPACA reporting has been easier with Ultipro that previous years. Review collected by and hosted on G2.com.

Thomas B.
TB
Export Logistics Coordinator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UKG Pro?

The all-in-one integration with other software such as support for exporting to Microsoft Office and TurboTax. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

UltiPro requires your password be changed too frequently. It is very inconvenient to require it be changed so often, however, I understand and respect their attention to security. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

Easy employee assessments and reviews can be conducted effortlessly between supervisor and employee, amongst many other benefits. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about UKG Pro?

Approving time cards and performance reviews are a breeze. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Once you complete your performance review and send it or approve the review and send it, as a manager, it doesn't let me know what stage that review is in (waiting on the employee, waiting on me to approve). It would be nice to have a dashboard where I can see the state for each employee. Currently, I would have to either go to my Inbox, if it is waiting for me, or go to each employee to see the stage of the review. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

- Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

UltiPro is easy to use and has a lot of capabilities our past solution did not have. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about UKG Pro?

I love that the software is almost fully customizable, easy to use and plugs-in with our system so seamlessly. We have just adapted to UltiPro from our previous HR software (and had an ATS built fairly recently). It has not yet launched, however through the sandbox and trial runs - it has proved to be perfect for our needs. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

To be honest, right now it has served all of our needs. We had interviewed and entertained several other companies and UltiPro seem to check all of our boxes. Once we become more versed with go live, it should give us an indicator of what adjustments need to be made. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

Definitely hear them out; a lot of opportunity for customization and fitting needs perfectly. We did have a great salesman who followed through with all of our needs, as well. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

Streamline ATS to HR hiring, Fully customizable for our needs, ability to streamline a paperless process, easier reporting Review collected by and hosted on G2.com.

Response from Micole Garatti, MBA of UKG Pro

Hi there, welcome to the Ulti-Family! We are thrilled to hear you are enjoying your interactions with us and we are helping you solve business problems. I hope you have a great day!

Laura V.
LV
Marketing Assistant
Commercial Real Estate
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about UKG Pro?

I like that the login is now 'single sign on', it was a pretty intense login process before. I love that the layout is easy to navigate and it holds most of my information as an employee. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

I wish is held my Paid Time Off information, which would mean it would also hold my time card information. It would be nice not to have another program for that as well. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

It solves the problem of printing pay stubs and W2 forms and 401K statements. Everything is through the site. Review collected by and hosted on G2.com.

Regina D. J.
RJ
Senior Director, Compensation, Benefits and HRIS
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
(Original )Information
What do you like best about UKG Pro?

I like the flexibility to create user defined fields. This has allowed us to be able to track things in the system that otherwise might not have been possible. I like the ability to provide feedback and input to Ultipro for updates to the software. The networking opportunities are appreciated and valued. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

That we cannot track FMLA in the system in a way that is truly beneficial. We can only status people out and I would like to be able to do more. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

This is great product and we have been very pleased. We have a great working relationship with our customer service team. The online training is a plus for us to be able to get people up to speed on new functionality without having to recreate the wheel. I only have great things to say about the functionality and the setup for most modules is doable with the guidance provided online.

Ultipro is consistently looking for ways to improve their product. They take customer feedback seriously and what to know what we would like to see added to the product. They have upgrades to the product 2 times a year and as needed for compliance. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

Performance management has been much easier in UP. We have realized a faster turn around, managers appreciate being able to do their reviews online. Easier for reporting. Review collected by and hosted on G2.com.

Response from Micole Garatti, MBA of UKG Pro

Hi Regina,

Thanks for providing us with feedback. We're thrilled to hear we have helped improve your Performance Management processes - how great! Happy holidays and have a great day.

Thank you,

Micole Kaye, Ultimate Software

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
What do you like best about UKG Pro?

I like the paycheck stubs. They are easy to read and understand and it is easy to review the past pay statements. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

The hourly reporting can be a bit tricky when entering hours if hourly. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

Nice tool for the user. Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

The employees have a central place to get paid and request time off. Additionally, provides a nice org chart view. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about UKG Pro?

The ability to adapt. The employees and managers have so much to learn about their access and ability within the system. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

I dislike very much the new CSP, it is not very user friendly at all; too many tabs, back -n-forth moving around to get to cases. No simple way to get around. And to comment on the case, be careful, you have to make sure you comment in the correct place and box. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Pro:

The system offers many features for a variety of needs, I am sure we could use more of what they have to offer, we have limited resources, great system Review collected by and hosted on G2.com.

What problems is UKG Pro solving and how is that benefiting you?

We do not print pay statements, managers make changes to employee profiles by initiating requests through the web. We have just transitioned to payment services. Review collected by and hosted on G2.com.